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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (38)
  • Product information (27)
  • Stock status (1)
  • Payment (0)
  • About shipping (6)
  • Others (4)
  • Q

    Does the smartphone support a 64g sd card??

    By Stavros Oct-11/2017 05:10:02

    A

    Hello Stavros,
    We are sorry not, 32G max.

  • Q

    It is possible to seçect portuguese language?

    By Vortex Oct-10/2017 06:10:09

    A

    Hello Vortex,
    Yes it has.

  • Q

    does this phone have CE marking, so it can be shipped to EU`? "You can only bring EL-branded CE products to the EU" And can you write on package price 50eur instead 150 eur? so custom taxes would become smaller?

    By Rainis Oct-07/2017 07:10:22

    A

    Hello Rainis,

    Yes, we have CE marking for this item.

    It can be shipped to EU.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    is it possible to set two different incoming call sounds for the two sims?

    By sharon Oct-05/2017 11:10:04

    A

    Dear sharon,


    Thank you for your inquiry.

    Yes, you can set two different incoming call sounds for the two sims.

  • Q

    is this compatible with greece network?

    By theo spyropoulos Sep-07/2017 09:09:01

    A

    Hello theo,

    Yes, it is ok with Greece network.

  • Q

    Is it support Indian 4g band?

    By Satya Jul-31/2017 11:07:23

    A

    Hello Satya,

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

  • Q

    Hello, does support dual sim and microSD card at the same time?

    By Dimitris Jul-19/2017 09:07:57

    A

    Hello Dimitris,


    No, it does not support dual SIM and microSD card at the same time.

    It only supports one SIM and one MicroSD card at the same time.

    Thank you for your inquiry.

  • Q

    Dear seller, is this phone compatible with Sri Lankan network,,,,? And how about the shipping time to Sri Lanka..? Is there any offers for this phone,,?

    By Kamal Jul-19/2017 04:07:36

    A

    Hello Kamal,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600

  • Q

    Can't get it to connect using Straight talk sim. Device won't connect to a cellular network. What gives?

    By vicki Jul-13/2017 08:07:28

    A

    Hello vicki
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    is google playstore app installed

    By shane Jul-02/2017 08:07:08

    A

    Hello shane,
    The phone installs the Google Play Store.

Prev 1 234Go To: GO

  • Q

    Does the smartphone support a 64g sd card??

    By Stavros Oct-11/2017 05:10:02

    A

    Hello Stavros,
    We are sorry not, 32G max.

  • Q

    It is possible to seçect portuguese language?

    By Vortex Oct-10/2017 06:10:09

    A

    Hello Vortex,
    Yes it has.

  • Q

    does this phone have CE marking, so it can be shipped to EU`? "You can only bring EL-branded CE products to the EU" And can you write on package price 50eur instead 150 eur? so custom taxes would become smaller?

    By Rainis Oct-07/2017 07:10:22

    A

    Hello Rainis,

    Yes, we have CE marking for this item.

    It can be shipped to EU.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    is it possible to set two different incoming call sounds for the two sims?

    By sharon Oct-05/2017 11:10:04

    A

    Dear sharon,


    Thank you for your inquiry.

    Yes, you can set two different incoming call sounds for the two sims.

  • Q

    is this compatible with greece network?

    By theo spyropoulos Sep-07/2017 09:09:01

    A

    Hello theo,

    Yes, it is ok with Greece network.

  • Q

    Is it support Indian 4g band?

    By Satya Jul-31/2017 11:07:23

    A

    Hello Satya,

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

  • Q

    Hello, does support dual sim and microSD card at the same time?

    By Dimitris Jul-19/2017 09:07:57

    A

    Hello Dimitris,


    No, it does not support dual SIM and microSD card at the same time.

    It only supports one SIM and one MicroSD card at the same time.

    Thank you for your inquiry.

  • Q

    Can't get it to connect using Straight talk sim. Device won't connect to a cellular network. What gives?

    By vicki Jul-13/2017 08:07:28

    A

    Hello vicki
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    is google playstore app installed

    By shane Jul-02/2017 08:07:08

    A

    Hello shane,
    The phone installs the Google Play Store.

  • Q

    ele possui nfc ?

    By Gabriel Martucheli Jun-28/2017 04:06:10

    A

    Hello Gabriel,
    Sorry, it does not support NFC.

    Please feel free to ask if you have further pre-sale questions.

Prev 1 23Go To: GO

  • Q

    Hi, how are you? I would like to know if you have this item on stock my friend, how long it take sto arrive to Mexico?

    By Ricardo Ibarra Mar-13/2017 10:03:27

    A

    Hello Ricardo,
    This one is poresale item.

    After presale ends, we will ship it out.

    You can order it now.

    Dispatch:Ships after Mar 26

    The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

    The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

    The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.



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  • Q

    Hi, I would like to know if they make envis to Peru, and what time I would have my item, if they follow up.

    By Hebert Alarcón Barreto Jun-18/2017 02:06:02

    A

    Hello Hebert,
    Thanks for your inquiry.


    Please note that it can ship to Peru.

    Total Delivery Time = Processing Time + Shipping Time
    We will need approximately 3-5 business days to arrange shipment of your order.

    The exact shipping time depends on the shipping method you choose.
    1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
    2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
    3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

    Please note that the above shipping times are for guidance only.


  • Q

    If i order this product to Portugal, do i hve to pay taxes in customs when the phone arrives?

    By Eugénio May-15/2017 07:05:57

    A

    Hello Eugénio,

    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    Olá! Gostaria de saber quanto tempo leva para ser entregue no Brasil, após a confirmação de pagamento ?

    By Tarcisio May-15/2017 09:05:44

    A

    Hello Tarcisio,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    This product can be shipped as a gift to reduce the rate chance?

    By Amanda Hirakawa May-07/2017 06:05:31

    A

    Hello Amanda,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    gostaria de saber se eu comprasse o produto hoje, quantos dias em media demoraria ?

    By Amadeu. Apr-17/2017 10:04:35

    A

    Hello Amadeu.,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, how much time are the shipping for Spain?

    By Matias Apr-09/2017 09:04:46

    A

    Hello Matias,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Dear seller, is this phone compatible with Sri Lankan network,,,,? And how about the shipping time to Sri Lanka..? Is there any offers for this phone,,?

    By Kamal Jul-19/2017 04:07:36

    A

    Hello Kamal,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600

  • Q

    i want to know if it works in the netherlands my phone simcard is from vodaphone i cant find out if it works and my english is very bad can you find out for me please i want to buy it

    By Peter May-19/2017 04:05:29

    A

    Hello, Peter

    Thank you for the inquiry.

    The frequency of this phone is -

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600

    We kindly suggest you check it at here - http://maps.mobileworldlive.com/

    You can check if the frequency of this phone pairs with the one in that link. (You can choose Netherland as the country.)

    Please feel free to contact us if you have additional questions.


  • Q

    does it work in the netherlands i dont know ho0w the coverage and network stuff works here i got vodaphone prepaid can you look it up for me i dont understand english very wel

    By Peter May-19/2017 04:05:17

    A

    Hello, Peter

    Thank you for the inquiry.

    The frequency of this phone is -

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600

    We kindly suggest you check it at here - http://maps.mobileworldlive.com/

    You can check if the frequency of this phone pairs with the one in that link. (You can choose Netherland as the country.)

    Please feel free to contact us if you have additional questions.

  • Q

    Hi, Is there a warranty on Blackview BV7000 Pro 4G and Ulefone Armor 4G? Thanks.

    By Stefan May-15/2017 10:05:04

    A

    Hello Stefan
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html