Save big on our app!
code_img
Ship to / USD
Language
Live Chat
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • Need help before making an order?
  • Chat with us in real-time.
  • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • All Categories
  • Mobile Phones
  • Tablet PC & Accessories
  • Consumer Electronics
  • Computers & Networking
  • Electrical & Tools
  • Apparel
  • Bags & Shoes
  • Toys & Hobbies
  • Watches & Jewelry
  • Home & Garden
  • Health & Beauty
  • Outdoors & Sports
  • LED Lights & Flashlights
  • Automobiles & Motorcycle
  • Baby & Kids
  • Office & School Supplies
  • Appliances
  • Gaming
  • Surprise Bag

Home > > > IP Cameras

Customer Questions & AnswersAsk a question

  • All (97)
  • Product information (68)
  • Stock status (0)
  • Payment (0)
  • About shipping (26)
  • Others (3)
  • Q

    I am in Australia - it is not European (not in Europe) and it is not in America. Will it work in Australia?

    By Ruey Sep-19/2017 08:09:42

    A

    Hello Ruey,
    Yes it work in Australia.

  • Q

    Send my camera to Slovakia too? I already have one piece and also works on Slovakia (EU)

    By Andrej Sep-19/2017 05:09:48

    A

    Hello Andrej,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    The product is not sent to Turkey. But I want to get out of this. How can i get from this product. Please open the option to send to Turkey.

    By Emrah Sep-18/2017 08:09:21

    A

    Hello Emrah,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Why doesnt this ship to Turkey . :(

    By irfan Sep-18/2017 03:09:23

    A

    Hello irfan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Why doesn't this ship to Canada?

    By AT Sep-16/2017 09:09:15

    A

    Hello AT,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    I am interested in the flash/email only sale of this camera. Your site quotes the shipping costs to Italy but when I proceed to checkout it says "No shipping to Italy, sorry". I am going to use it with a different firmware so no worry if it won't work from Italy.

    By Fabio Sep-16/2017 09:09:12

    A

    Hello Fabio,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Can you use it in Japan?

    By taaa1 Sep-14/2017 06:09:41

    A

    Hello taaa1,
    Yes, the item can be used in Japan.

  • Q

    it can be used in Mexico?

    By Tona Sep-13/2017 04:09:17

    A

    Hello Tona,
    Thank you for your inquiry.

    It only can be used in non-European and American region right now.

    Let me know if you need any help.

  • Q

    Hi Will this product work in Australia?

    By KM Sep-12/2017 09:09:30

    A

    Hello KM,
    It can only be used in non-European and -American region right now.

  • Q

    Why not EU counrties? And what about Russia? Can I buy and normally use it?

    By Alex Sep-10/2017 06:09:10

    A

    Hello Alex,
    We can ship to your country via

    Unregistered Air Mail 15 - 30 business days FREE SHIPPING

    Registered Air Mail 12 - 20 business days $1.13

    Priority Line 18 - 25 business days $1.51

    Expedited Shipping 7 - 15 business days $26.66


Prev 1 234 ... 10Go To: GO

  • Q

    Can you use it in Japan?

    By taaa1 Sep-14/2017 06:09:41

    A

    Hello taaa1,
    Yes, the item can be used in Japan.

  • Q

    it can be used in Mexico?

    By Tona Sep-13/2017 04:09:17

    A

    Hello Tona,
    Thank you for your inquiry.

    It only can be used in non-European and American region right now.

    Let me know if you need any help.

  • Q

    Hi Will this product work in Australia?

    By KM Sep-12/2017 09:09:30

    A

    Hello KM,
    It can only be used in non-European and -American region right now.

  • Q

    Does this item work in USA New York

    By Jay Sep-08/2017 07:09:21

    A

    Dear Jay,


    Thank you for your inquiry.

    It can only be used in non-European and -American region right now.

  • Q

    Hello! Can be used in Portugal? If not wich version of Xiami can be used in Portugal?? Thanks

    By Pedro Sep-05/2017 08:09:27

    A

    Hello Pedro,
    We are sorry it can't use in Portugal.

    https://www.gearbest.com/ip-cameras/pp_607361.html?wid=37 is fit you.

  • Q

    Can it be used in Argentina? and in Spain?

    By Jon Sep-03/2017 06:09:37

    A

    Hello Jon,
    It can be used in Argentina, but can't use in Spain.

  • Q

    hi dos that camera can work at Israel?

    By yoni Sep-03/2017 04:09:27

    A

    Hello yoni,

    Sorry, it is not ok at Israel.

  • Q

    IS IT TRUE THAT THIS PRODUCT CAN ONLY WORK IN CONTINENTAL CHINA? MY FRIEND RECENTLY BROUGHT ONE FROM ANOTHER SELLER BUT WAS NOT ABLE TO INSTALL THE DEVICE. I WOULD LIKE TO PURCHASE THE ITEM AS IT HAS GOOD REVIEWS OVERALL BUT WANT TO CHECK FIRST. THANKS, LINDA

    By Linda Dang Aug-30/2017 01:08:33

    A

    Hello Linda,

    Note: It only can be used in non-European and American region right now.

    Hope you can understand.

  • Q

    The camera works without TF card/memory card?

    By Gabriel Aug-30/2017 08:08:36

    A

    Hello Gabriel,
    This item supports Max support 64G extended TF card ( not included ) .

  • Q

    This camera would work as a webcam ?, and in Spain?

    By Sergio Aug-30/2017 02:08:52

    A

    Dear Sergio,


    Thank you for your inquiry.

    It supports camera function.

    Note: It only can be used in non-European and American region right now.

Prev 1 234 ... 7Go To: GO

  • Q

    I am in Australia - it is not European (not in Europe) and it is not in America. Will it work in Australia?

    By Ruey Sep-19/2017 08:09:42

    A

    Hello Ruey,
    Yes it work in Australia.

  • Q

    Send my camera to Slovakia too? I already have one piece and also works on Slovakia (EU)

    By Andrej Sep-19/2017 05:09:48

    A

    Hello Andrej,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    The product is not sent to Turkey. But I want to get out of this. How can i get from this product. Please open the option to send to Turkey.

    By Emrah Sep-18/2017 08:09:21

    A

    Hello Emrah,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Why doesnt this ship to Turkey . :(

    By irfan Sep-18/2017 03:09:23

    A

    Hello irfan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Why doesn't this ship to Canada?

    By AT Sep-16/2017 09:09:15

    A

    Hello AT,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    I am interested in the flash/email only sale of this camera. Your site quotes the shipping costs to Italy but when I proceed to checkout it says "No shipping to Italy, sorry". I am going to use it with a different firmware so no worry if it won't work from Italy.

    By Fabio Sep-16/2017 09:09:12

    A

    Hello Fabio,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    I want to buy the Xioafang from the UK, but it says it cannot ship there and I saw in some FAQ answers that this is due to shipping limitations. Are these limitations temporary and can we expect to buy the Xiaofang in UK in the future? It would be good if customers could be notified when it is available again. Thanks!

    By CW Sep-09/2017 05:09:17

    A

    Hello CW,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    why doesn't this item ship to Israel? other xiaomi camera models don't seem to be a problem, what is different here?

    By Dori Aug-29/2017 09:08:55

    A

    Hello Dori,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Is it possible to send this product to Japan?

    By tonmanto Aug-15/2017 07:08:12

    A

    Hello tonmanto,
    We can ship to JP by

    Unregistered Air Mail 15 - 30 business days FREE SHIPPING

    Registered Air Mail 10 - 25 business days $2.28

    Priority Line 7 - 15 business days $5.92

    Expedited Shipping 7 - 10 business days $12.82


  • Q

    Sorry, we cannot ship the selected item(s) to France. Why ??

    By sylvain Aug-08/2017 03:08:55

    A

    Hello sylvain,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Prev 1 23Go To: GO

  • Q

    Why not EU counrties? And what about Russia? Can I buy and normally use it?

    By Alex Sep-10/2017 06:09:10

    A

    Hello Alex,
    We can ship to your country via

    Unregistered Air Mail 15 - 30 business days FREE SHIPPING

    Registered Air Mail 12 - 20 business days $1.13

    Priority Line 18 - 25 business days $1.51

    Expedited Shipping 7 - 15 business days $26.66


  • Q

    I read on the Internet about this camera that there is a kind. International and Chinese versions.   I am in Ireland and I want to use this camera in Ireland, it is possible to use this camera without any problems. Thank you for your reply

    By Mohamed Ahmidat Aug-10/2017 09:08:56

    A

    Hello Mohamed,


    Sorry that this item is unable to be used in Ireland and is unable to be shipped to Ireland.

    Thank you for your inquiry.

  • Q

    It´s possible to use this camera in Brazil?

    By Andre Wolfarth Jun-22/2017 04:06:07

    A

    Hello, Andre

    Thank you for the inquiry.

    Note:
    It can only be used in non-European and -American region right now.

    Unfortunately, the item can not work in Brazil.

    Please feel free to contact us if you have additional questions.