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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (81)
  • Product information (61)
  • Stock status (8)
  • Payment (0)
  • About shipping (9)
  • Others (3)
  • Q

    hello this model is ok for france et the best shipping please thanks

    By eddy Oct-17/2017 02:10:02

    A

    Hello eddy,

    This item can work with below

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


  • Q

    Hi I ordered this product yesterday from china warehouse to be delivered via priority line, but it's not even dispatched yet ?? thank you

    By Aboubakr Oct-17/2017 05:10:27

    A

    Hello Aboubakr,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Will this phone work with T-Mobile in the United States?

    By Johnny W. Oct-14/2017 07:10:31

    A

    Hello Johnny,


    It just can work with below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).


    Let me know if you need any further assistance.


  • Q

    Hi, Do this phone support 4G in Egypt? and does it have Arabic Language? thanks

    By Joseph Adel Oct-13/2017 04:10:07

    A

    Hello Joseph,


    It can support below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).

    Yes it can support Arabic language.

    Let me know if you need any further assistance.


  • Q

    Hi does this phone allow for the location to be set to united kingdom cheers Wayne

    By Wayne Oct-13/2017 03:10:54

    A

    Hello Wayne,


    Feature: GPS, A-GPS, GLONASS, Beidou.


    Let me know if you need any further assistance.


  • Q

    hello this phone is compatible and usable for 4G in france frequency 800/1800/2100/2600 thanks

    By domi Oct-13/2017 01:10:03

    A

    Hello domi,


    It just can work with below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).


    Let me know if you need any further assistance.


  • Q

    which wifi net uses the mobile phone

    By Roman Oct-10/2017 04:10:47

    A

    Hello Roman,
    You can check http://prntscr.com/gvykh0

  • Q

    Goddmorning, the registred air mail shipping to Bolivia will have a tracking number? Thanks

    By Alessandro Oct-10/2017 02:10:07

    A

    Hello Alessandro,

    Yes, there will be a tracking number for the registred air mail.

  • Q

    Goodmorning, have you ever send smartphones to Bolivia (La Paz) ? What is the kind of shipping? The prodouct is sended to the public mail company or to a private mail company? The product will arrive at my home or at the post office? What will pass in case I'll not recive the product? Thanks.

    By Alessandro Oct-10/2017 02:10:38

    A

    Hello Alessandro,

    It can be shipped to Bolivia.


    The shipping time depends on the shipping method selected during the checkout.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


    The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.

    Here are our terms and conditions for your reference: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Does Google Play have it installed?

    By Gabriel Oct-10/2017 10:10:34

    A

    Hello Gabriel,

    Yes, Google Play Store has been installed.

Prev 1 234 ... 9Go To: GO

  • Q

    hello this model is ok for france et the best shipping please thanks

    By eddy Oct-17/2017 02:10:02

    A

    Hello eddy,

    This item can work with below

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


  • Q

    Will this phone work with T-Mobile in the United States?

    By Johnny W. Oct-14/2017 07:10:31

    A

    Hello Johnny,


    It just can work with below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).


    Let me know if you need any further assistance.


  • Q

    Hi, Do this phone support 4G in Egypt? and does it have Arabic Language? thanks

    By Joseph Adel Oct-13/2017 04:10:07

    A

    Hello Joseph,


    It can support below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).

    Yes it can support Arabic language.

    Let me know if you need any further assistance.


  • Q

    Hi does this phone allow for the location to be set to united kingdom cheers Wayne

    By Wayne Oct-13/2017 03:10:54

    A

    Hello Wayne,


    Feature: GPS, A-GPS, GLONASS, Beidou.


    Let me know if you need any further assistance.


  • Q

    hello this phone is compatible and usable for 4G in france frequency 800/1800/2100/2600 thanks

    By domi Oct-13/2017 01:10:03

    A

    Hello domi,


    It just can work with below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).


    Let me know if you need any further assistance.


  • Q

    which wifi net uses the mobile phone

    By Roman Oct-10/2017 04:10:47

    A

    Hello Roman,
    You can check http://prntscr.com/gvykh0

  • Q

    Does Google Play have it installed?

    By Gabriel Oct-10/2017 10:10:34

    A

    Hello Gabriel,

    Yes, Google Play Store has been installed.

  • Q

    I read that MIUI8 is based on Android. Are Google Play apps compatible with MIUI8?

    By G. Ath Oct-10/2017 05:10:53

    A

    Hello G.,
    Thank you for your inquiry.

    It is the Android 6.0 and supports google play store.

    Let me know if you need any help.

  • Q

    Hello! What is CCMC version?!

    By Gustavo Oct-09/2017 12:10:28

    A

    Hello Gustavo,
    China Mobile Communications Corporation version.

  • Q

    Hello! I would like to know which version - global or international - more compatible to my country. I live in Latvia (Europe). Thank You.

    By Alexander Oct-08/2017 03:10:02

    A

    Hello Alexander,

    International version.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Prev 1 234 ... 7Go To: GO

  • Q

    Already in stock?

    By Gabriel Oct-10/2017 10:10:22

    A

    Hello Gabriel,

    Yes, it is in stock now.

  • Q

    Is it still available? Ancora disponibile?

    By chiara Oct-04/2017 06:10:40

    A

    Hello chiara,
    This item in stock now.

  • Q

    Hello, I'm interestet in Xiaomi Redmi 4X 4G Smartphone - GLOBAL VERSION 3GB RAM 32GB ROM GLOBAL VERSION 3GB RAM 32GB ROM BLACK But it is out of stock, when du you have it again?

    By Fabian Sep-26/2017 01:09:05

    A

    Hello Fabian,
    We are sorry this item out of stock.

  • Q

    The global version is discontinued. Will it ever be available again? I live in an area where i need the global version to have 4G so i am only interested in the Global Version of the samrtphone

    By Jorge Gomes Sep-24/2017 07:09:56

    A

    Hello Jorge,
    We are sorry it's out of stock.

  • Q

    Hello is this iitem in stock?can you confirm thee shipping date?

    By Tatyana Sep-24/2017 02:09:01

    A

    Hello Tatyana,
    This item in stock now, we will ship at once.

  • Q

    Hello, when will be available GOLD version with price 122€? Thank you

    By Matúš Sep-21/2017 08:09:32

    A

    Hello Matúš,
    We are sorry the price is decided by our system, it out of our control.

  • Q

    Is the phone on stock / available?

    By Juozas Sep-19/2017 11:09:28

    A

    Hello Juozas,
    Yes this item in stock now.

  • Q

    Do you have the phone in stock ?? reedy to ship to the Nederland

    By Juozas Sep-19/2017 11:09:20

    A

    Hello Juozas,
    Yes this item in stock and ready to ship.

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  • Q

    Hi I ordered this product yesterday from china warehouse to be delivered via priority line, but it's not even dispatched yet ?? thank you

    By Aboubakr Oct-17/2017 05:10:27

    A

    Hello Aboubakr,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Goddmorning, the registred air mail shipping to Bolivia will have a tracking number? Thanks

    By Alessandro Oct-10/2017 02:10:07

    A

    Hello Alessandro,

    Yes, there will be a tracking number for the registred air mail.

  • Q

    Goodmorning, have you ever send smartphones to Bolivia (La Paz) ? What is the kind of shipping? The prodouct is sended to the public mail company or to a private mail company? The product will arrive at my home or at the post office? What will pass in case I'll not recive the product? Thanks.

    By Alessandro Oct-10/2017 02:10:38

    A

    Hello Alessandro,

    It can be shipped to Bolivia.


    The shipping time depends on the shipping method selected during the checkout.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


    The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.

    Here are our terms and conditions for your reference: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Please, do you ship to Honduras? Thanks so much.

    By Isma Oct-09/2017 04:10:51

    A

    Hello Isma,

    Thank you for your inquiry.

    It can be shipped to Honduras.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hi, do you ship to Israel?

    By efrat Oct-08/2017 11:10:17

    A

    Hello efrat,
    We can ship to your country via

    Unregistered Air Mail 15 - 28 business days FREE SHIPPING

    Registered Air Mail 15 - 28 business days FREE SHIPPING

    Priority Line 10 - 15 business days $6.51

    Expedited Shipping 3 - 10 business days $13.69


  • Q

    how long will it take for this phone to arrive in El Salvador?

    By Rafael Cruz Sep-27/2017 09:09:39

    A

    Hello Rafael,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you pack for gift without informing the value on the label?

    By Freitas Sep-21/2017 03:09:38

    A

    Hello Freitas,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you pack for gift without informing the value on the label?

    By Freitas Sep-21/2017 03:09:38

    A

    Hello Freitas,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    How to buy using DHL? How many to Brazil?

    By bortoleto Sep-20/2017 06:09:21

    A

    Hello bortoleto,


    You can choose DHL shipping company when you check out.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you pack for gift without informing the value on the label?

    By Freitas Sep-21/2017 03:09:38

    A

    Hello Freitas,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I NEED SPANISH CHARGER, ITS OPSSIBLE? AND IA HAVE TO PAY TAX IN THE BORDER?

    By ALF Sep-20/2017 07:09:38

    A

    Hello ALF,


    We will offer you an adapter so you can use in your country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will this work in US on verizon?

    By trent Sep-19/2017 09:09:13

    A

    Hello trent,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )