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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (87)
  • Product information (70)
  • Stock status (0)
  • Payment (1)
  • About shipping (11)
  • Others (5)
  • Q

    It has OTA support

    By lael Oct-17/2017 10:10:40

    A

    Hello lael,
    We are sorry that the item is unable to support OTA.

  • Q

    Could you share me the BAND and Frequency for this Phablet pls?

    By Alberto Ramirez Oct-12/2017 07:10:26

    A

    Hello Alberto,

    It can support below Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).


    Let me know if you need any further assistance.


  • Q

    Hi, Sensor in back camera is sony or samsung in gold version? Is it tiana screen? Is google play store installed? Thanks

    By Virginia Oct-11/2017 03:10:13

    A

    Hello Virginia,
    Sony IMX258, not tiana screen, it has google playstore.


  • Q

    Hi, I would like to know if gold HK warehouse version has tianna screen and Sony IMX258 sensor in back camera. Thanks a lot

    By Virginia Oct-11/2017 08:10:01

    A

    Hello Virginia,
    Yes it is.

  • Q

    Works in BraZIL? I do not know how to check and I've already made the purchase. Could you tell me?

    By otavio Oct-10/2017 04:10:41

    A

    Hello otavio,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM B2/B3/B5/B8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    is the battery replaceable?

    By Roman Oct-09/2017 02:10:39

    A

    Hello Roman,
    Built-in battery.

  • Q

    International version does support OTA or not? Google Play is preinstalled?

    By Tomo Oct-09/2017 12:10:16

    A

    Hello Tomo,
    It doesn't has google.

    It support OTA.

  • Q

    The international version supports B4? I want a version that supports B4 for AT&T in Mexico.

    By Francisco Nuñez Oct-08/2017 07:10:42

    A

    Hello Francisco,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM B2/B3/B5/B8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    Does it have the sony imx 250 back camera sensor or the samsung one!

    By Leandro Añez Oct-08/2017 05:10:18

    A

    Hello Leandro,
    Sony IMX258.

  • Q

    Does it have the sony imx 250 back camera sensor or the samsung one!

    By Leandro Añez Oct-08/2017 05:10:09

    A

    Hello Leandro,
    Sony IMX258.

Prev 1 234 ... 9Go To: GO

  • Q

    It has OTA support

    By lael Oct-17/2017 10:10:40

    A

    Hello lael,
    We are sorry that the item is unable to support OTA.

  • Q

    Could you share me the BAND and Frequency for this Phablet pls?

    By Alberto Ramirez Oct-12/2017 07:10:26

    A

    Hello Alberto,

    It can support below Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/B41 ( 2555-2655MHz ).


    Let me know if you need any further assistance.


  • Q

    Hi, Sensor in back camera is sony or samsung in gold version? Is it tiana screen? Is google play store installed? Thanks

    By Virginia Oct-11/2017 03:10:13

    A

    Hello Virginia,
    Sony IMX258, not tiana screen, it has google playstore.


  • Q

    Hi, I would like to know if gold HK warehouse version has tianna screen and Sony IMX258 sensor in back camera. Thanks a lot

    By Virginia Oct-11/2017 08:10:01

    A

    Hello Virginia,
    Yes it is.

  • Q

    Works in BraZIL? I do not know how to check and I've already made the purchase. Could you tell me?

    By otavio Oct-10/2017 04:10:41

    A

    Hello otavio,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM B2/B3/B5/B8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    is the battery replaceable?

    By Roman Oct-09/2017 02:10:39

    A

    Hello Roman,
    Built-in battery.

  • Q

    International version does support OTA or not? Google Play is preinstalled?

    By Tomo Oct-09/2017 12:10:16

    A

    Hello Tomo,
    It doesn't has google.

    It support OTA.

  • Q

    The international version supports B4? I want a version that supports B4 for AT&T in Mexico.

    By Francisco Nuñez Oct-08/2017 07:10:42

    A

    Hello Francisco,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM B2/B3/B5/B8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    Does it have the sony imx 250 back camera sensor or the samsung one!

    By Leandro Añez Oct-08/2017 05:10:18

    A

    Hello Leandro,
    Sony IMX258.

  • Q

    Does it have the sony imx 250 back camera sensor or the samsung one!

    By Leandro Añez Oct-08/2017 05:10:09

    A

    Hello Leandro,
    Sony IMX258.

Prev 1 234 ... 7Go To: GO

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  • Q

    Can you please declare about 15$ as equipment on the invoice/bill to help avoid custom duty ?

    By Boiko Rusev Sep-10/2017 02:09:29

    A

    Hello Boiko,

    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I am thinking about buying 2 or 3 Xiaomi phones. I see that shipping is free but are there any extra taxes to pay when shipped to Spain?

    By Martyn Wood Oct-05/2017 06:10:51

    A

    Hello Martyn,


    We are sorry that we are unable to predict or avoid the customs tax.

    If you want to know detailed information, you can contact the local post office to check it.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Tell me ,why such a different price from the warehouse and China warehouse Britain?

    By Sergey Oct-03/2017 04:10:56

    A

    Hello Sergey,
    Because we have paid shipping fee and tax.

  • Q

    Hey.     You can write a low value for example $ 72       Thanks

    By גוז Oct-01/2017 01:10:15

    A

    Hello גוז,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


  • Q

    Hi, There's any post option to avoid any extra shipping charges cost when delivering into my country ( I am living in UK )? Kind regards

    By Hélder Sep-26/2017 04:09:07

    A

    Hello Hélder,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, how much will the extra shipping charges cost? (because of customs or whatever) thank you very much

    By Holly Sep-25/2017 11:09:29

    A

    Hello Holly,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello!Can you send an EUplug or EUadapter with the product dispatch?Thanks a lot

    By Nick Sep-24/2017 12:09:42

    A

    Hello Nick,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Sorry, we cannot ship the selected item(s) to Russian Federation.

    By sergey Sep-21/2017 06:09:32

    A

    Hello sergey,

    You can change it here http://prntscr.com/gnwvef

  • Q

    This is coming from Hong Kong warehouse. I want to make sure that there is no import tax involved. I won't buy unless you are sure the tax will not ocure. Thanks

    By Lemy Sep-17/2017 04:09:03

    A

    Hello Lemy,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Where is this shipping from?

    By Andrei Sep-11/2017 11:09:41

    A

    Hello Andrei,
    We will ship from CN warehouse.

  • Q

    Is it possible to declare the value of the cell phone to be 70 $? this will serve to avoid a high taxation in my country.

    By josé emanuel Sep-10/2017 08:09:34

    A

    Hello josé,
    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Prev 1 2Go To: GO

  • Q

    Some case?

    By Clow Sep-22/2017 07:09:33

    A

    Hello Clow,
    Thank you for your inquiry.

    Please check the case here https://www.gearbest.com/cases-leather/pp_779230.html

    https://www.gearbest.com/cases-leather/pp_633622.html

    Let me know if you need any help.

  • Q

    Hello, I ordered This phone. I want to ask you if could you send me via e-mail an invoice. I mean a facture.

    By David Sep-20/2017 03:09:43

    A

    Hello David,
    Yes we will offer you after we ship out your package.

  • Q

    Q Hello. It comes with Google Play Store pre-installed? Thanks. By Marco Vargas Sep-14/2017 04:09:35 A Hello Marco, We are sorry not. According to above, how am I going to download apps on Play Store?

    By Google Play Store Sep-18/2017 02:09:06

    A

    Hello Google,

    Thank you for your inquiry.

    It does not have google play store. However,you can download the apps from the market installed.

    Let me know if you need any help.


  • Q

    How long to arrive in Mexico City?

    By daniel nieto Sep-16/2017 10:09:47

    A

    Hello daniel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello! When you ship it, can you declare a lesser value? Something under 20$, like a 17$ t-shirt. Thank you!

    By Andrei Sep-04/2017 03:09:54

    A

    Hello Andrei,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.