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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (84)
  • Product information (68)
  • Stock status (8)
  • Payment (0)
  • About shipping (6)
  • Others (2)
  • Q

    Please, can you tell me the SKU of this cell phone, or where to find it? Thanks

    By Belen Feb-15/2018 04:02:11

    A

    Hello Belen,

    It is 207802826.

  • Q

    Could you explain the location of the different warehouses? Thanks

    By Filipe Pais Feb-12/2018 03:02:19

    A

    Hello Filipe,
    For the G-W 4 warehouse, please note that it is located in Poland.

    For the other warehouse, please note that it is in China.

    Hope you can understand that.

  • Q

    Does it works for Mexico?

    By Bryan Antonio Feb-10/2018 03:02:32

    A

    Hello Bryan,


    All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


  • Q

    How much memory is avaliable?

    By Bryan Antonio Feb-10/2018 02:02:16

    A

    Hello Bryan,

    RAM: 4GB RAM
    ROM: 64GB
    External Memory: TF card up to 128GB (not included)



  • Q

    Some websites say this phone will work on my network but I don't see this in the description. Does the phone work on LTE B4 (1700/2100 AWS 1)?

    By Jookieman Feb-07/2018 01:02:08

    A

    Hello Jookieman,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz)

    If your country can support the bands, you can use it in your country.


  • Q

    Hi the Xiaomi Redmi Note 4X 4G Phablet - INTERNATIONAL VERSION 3GB RAM 32GB ROM BLUE GREEN should have the band 20 LTE for germany ... but I cant see it in the description

    By Ir Feb-07/2018 05:02:41

    A

    Hello Ir,
    Thanks for your inquiry.

    Sorry, it does not support B20 LTE.

  • Q

    Hi. I am from peru. Does it work on 4g in Peru? The system is MIUI really? I read that in some cases they change the ROm and then it generates problems. Hola. Soy de Perú. Funciona en 4g en Perú? El sistema es MIUI de verdad? Lei que en algunos casos cambian la ROm y luego genera problemas.

    By Rafael Feb-06/2018 04:02:28

    A

    Hello Rafael,

    It can work with below

    Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz).

    Let me know if you need any further assistance.


  • Q

    Hi, Does it have nfc

    By sirkhoto Feb-04/2018 03:02:33

    A

    Hello sirkhoto,
    It doesn't have nfc.

    Let me know if you need any help.

  • Q

    will Xiaomi Redmi Note 4X 4G Phablet - INTERNATIONAL VERSION 3GB RAM 32GB ROM BLUE GREEN 207802815 MIUI 9 Snapdragon 625 Fingerprint Scanner work fully and properly in republic of Macedonia. I am on VIP mobile and internet provider regards Daniel

    By Daniel Feb-03/2018 06:02:24

    A

    Hello Daniel,
    The ROM on this Phone supports OTA and is multi language.
    Unlocked for Worldwide use. Please ensure local area network is compatible.
    Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz)

  • Q

    Hello, could you tell me if this device has FM radio? Thank you in advance.

    By Pablo Feb-02/2018 04:02:29

    A

    Hello Pablo,
    Yes, it has FM radio.

Prev 1 234 ... 9Go To: GO

  • Q

    Please, can you tell me the SKU of this cell phone, or where to find it? Thanks

    By Belen Feb-15/2018 04:02:11

    A

    Hello Belen,

    It is 207802826.

  • Q

    Does it works for Mexico?

    By Bryan Antonio Feb-10/2018 03:02:32

    A

    Hello Bryan,


    All of our products are unlocked for worldwide use. Please ensure local area networks are compatible with the network frequency of your country. Please check with your carrier/provider before purchasing this item.


  • Q

    How much memory is avaliable?

    By Bryan Antonio Feb-10/2018 02:02:16

    A

    Hello Bryan,

    RAM: 4GB RAM
    ROM: 64GB
    External Memory: TF card up to 128GB (not included)



  • Q

    Some websites say this phone will work on my network but I don't see this in the description. Does the phone work on LTE B4 (1700/2100 AWS 1)?

    By Jookieman Feb-07/2018 01:02:08

    A

    Hello Jookieman,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz)

    If your country can support the bands, you can use it in your country.


  • Q

    Hi the Xiaomi Redmi Note 4X 4G Phablet - INTERNATIONAL VERSION 3GB RAM 32GB ROM BLUE GREEN should have the band 20 LTE for germany ... but I cant see it in the description

    By Ir Feb-07/2018 05:02:41

    A

    Hello Ir,
    Thanks for your inquiry.

    Sorry, it does not support B20 LTE.

  • Q

    Hi. I am from peru. Does it work on 4g in Peru? The system is MIUI really? I read that in some cases they change the ROm and then it generates problems. Hola. Soy de Perú. Funciona en 4g en Perú? El sistema es MIUI de verdad? Lei que en algunos casos cambian la ROm y luego genera problemas.

    By Rafael Feb-06/2018 04:02:28

    A

    Hello Rafael,

    It can work with below

    Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz).

    Let me know if you need any further assistance.


  • Q

    Hi, Does it have nfc

    By sirkhoto Feb-04/2018 03:02:33

    A

    Hello sirkhoto,
    It doesn't have nfc.

    Let me know if you need any help.

  • Q

    will Xiaomi Redmi Note 4X 4G Phablet - INTERNATIONAL VERSION 3GB RAM 32GB ROM BLUE GREEN 207802815 MIUI 9 Snapdragon 625 Fingerprint Scanner work fully and properly in republic of Macedonia. I am on VIP mobile and internet provider regards Daniel

    By Daniel Feb-03/2018 06:02:24

    A

    Hello Daniel,
    The ROM on this Phone supports OTA and is multi language.
    Unlocked for Worldwide use. Please ensure local area network is compatible.
    Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz)

  • Q

    Hello, could you tell me if this device has FM radio? Thank you in advance.

    By Pablo Feb-02/2018 04:02:29

    A

    Hello Pablo,
    Yes, it has FM radio.

  • Q

    Does intenational version have swedish language?

    By Kent Jan-23/2018 10:01:19

    A

    Hello Kent,
    It has swedish language.

    Let me know if you need any help.

Prev 1 234 ... 7Go To: GO

  • Q

    When will the International Version 64mo be back in stock ? Thank you

    By Mlodie Dec-22/2017 03:12:51

    A

    Hello Mlodie,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    have in stock now? i need two

    By juan diego campos cauich Dec-07/2017 05:12:47

    A

    Hello juan,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    will the global version with band 20 (800mhz) be coming back into stock?

    By Sophie Oct-28/2017 02:10:16

    A

    Hello Sophie,
    We are sorry this item out of stock.

  • Q

    Still product in stock?

    By Andrei Gomes Franco Fernandes Lopes Oct-25/2017 06:10:23

    A

    Hello Andrei,
    Yes, this item in stock now.

  • Q

    is in stock now?

    By Daniel Ruiz Oct-25/2017 12:10:54

    A

    Hello Daniel,
    Yes, in stock now.

  • Q

    will it be in stock soon?

    By Carlos Martins Oct-22/2017 04:10:32

    A

    Hello Carlos,


    This product is in stock. you can place the order now.

  • Q

    Will it be in stock soon?

    By Carlos Martins Oct-22/2017 01:10:02

    A

    Hello Carlos,


    This product is in stock. you can place the order now.

  • Q

    Do you still have the phone in stock, and how long does it ship to Australia? Thanks

    By Michael Oct-18/2017 12:10:44

    A

    Hello Michael,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


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  • Q

    Could you explain the location of the different warehouses? Thanks

    By Filipe Pais Feb-12/2018 03:02:19

    A

    Hello Filipe,
    For the G-W 4 warehouse, please note that it is located in Poland.

    For the other warehouse, please note that it is in China.

    Hope you can understand that.

  • Q

    Do you try to avoid the tax of Brazil?

    By Yago Oct-30/2017 08:10:49

    A

    Hello Yago,

    We are sorry that we are unable to predict or avoid the customs tax.

    If you want to know detailed information, you can contact local post office to check it.


  • Q

    I am thinking about buying 2 or 3 Xiaomi phones. I see that shipping is free but are there any extra taxes to pay when shipped to Spain?

    By Martyn Wood Oct-05/2017 06:10:51

    A

    Hello Martyn,


    We are sorry that we are unable to predict or avoid the customs tax.

    If you want to know detailed information, you can contact the local post office to check it.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Tell me ,why such a different price from the warehouse and China warehouse Britain?

    By Sergey Oct-03/2017 04:10:56

    A

    Hello Sergey,
    Because we have paid shipping fee and tax.

  • Q

    Hey.     You can write a low value for example $ 72       Thanks

    By גוז Oct-01/2017 01:10:15

    A

    Hello גוז,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


  • Q

    Hi, There's any post option to avoid any extra shipping charges cost when delivering into my country ( I am living in UK )? Kind regards

    By Hélder Sep-26/2017 04:09:07

    A

    Hello Hélder,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Do I have to pay taxes for this phone? If it comes from europe warehouse do I still have to pay additional taxes? If not which option is the one that I have to choose in order to buy the european phone?

    By Tasos Jan-25/2018 03:01:37

    A

    Hello Tasos,
    For the item, you can choose the warehouse when you make the order.

    We are sorry that we are unable to predict or avoid the customs tax.

    If you want to know detailed information, you can contact local post office to check it.


  • Q

    products to do a review. Hi , I'm from algeria, My name is (LAOUBI NOUR EDDINE )I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, so if you want more sales I suggest you send me a product of your products to do a review. I am waiting for your reply blogger Link : https://shoppshoes.blogspot.com/ blogger Link https://air-maax.blogspot.com/ Sample free product offer versus marketed to you I have a good blogger and YouTube channel, the majority of followers are interested in buying from the internet, After you give me the product I will review my channel and blog I will be glad to treat you and be in good confidence thank you LAOUBI NOUR EDDINE

    By Max 90 Dec-17/2017 01:12:01

    A

    Hello Max,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.