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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (83)
  • Product information (64)
  • Stock status (7)
  • Payment (0)
  • About shipping (9)
  • Others (3)
  • Q

    Hallo, vor Germany and LTE Band 20 Global or International Version ?

    By Claus Schöndorfer Dec-09/2017 03:12:51

    A

    Hello Claus,

    This item is Global Version.

    Let me know if you need any further assistance.


  • Q

    have in stock now? i need two

    By juan diego campos cauich Dec-07/2017 05:12:47

    A

    Hello juan,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Its supports OTA in Mexico?

    By Fernando Contreras Dec-02/2017 11:12:16

    A

    Hello Fernando,
    The item can support OTA.

    Please rest assured.

  • Q

    Does this phone support 4G: B4?

    By castillo llacsahuanga Dec-02/2017 11:12:15

    A

    Hello castillo,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz)

  • Q

    For France, "global version" or "international version" ? thanks

    By jph Nov-29/2017 06:11:12

    A

    Hello jph,
    This item is International Version .

  • Q

    Does it upport OTG?

    By Nathalia Nov-21/2017 07:11:33

    A

    Hello Nathalia,


    Yes, it can support OTG.


    Let me know if you need any further assistance.


  • Q

    Hello Is this a Global ROM version or a Shop ROM version?

    By Rafael da Silva Nov-16/2017 07:11:13

    A

    Hello Rafael,


    This item is Shop ROM version.


    Let me know if you need any further assistance.


  • Q

    What camera sensor (Sony? Samsung? ) is there in the black INTERNATIONAL VERSION 3GB RAM 32GB ROM ?

    By Z Nov-16/2017 09:11:58

    A

    Hello Z,


    Yes, the camera is Samsung.

    This item is International Version 3GB RAM 32GB ROM.

    Let me know if you need any further assistance.


  • Q

    Is the 3x16GB international version?

    By André Nov-15/2017 02:11:54

    A

    Hello André,

    Yes, this item is 3GB RAM 16GB ROM.

    Let me know if you need any further assistance.


  • Q

    I wanted to ask if this phone with Canadian carriers such as freedom mobile i think its band 4 but im not sure. I would really love to buy this phone

    By julianna Nov-15/2017 11:11:09

    A

    Hello julianna,


    It can support below Network:
    2G: GSM B2/3/5/8
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/3/4/5/7/8/20 TD-LTE B38/40.


    Let me know if you need any further assistance.


Prev 1 234 ... 9Go To: GO

  • Q

    Hallo, vor Germany and LTE Band 20 Global or International Version ?

    By Claus Schöndorfer Dec-09/2017 03:12:51

    A

    Hello Claus,

    This item is Global Version.

    Let me know if you need any further assistance.


  • Q

    Its supports OTA in Mexico?

    By Fernando Contreras Dec-02/2017 11:12:16

    A

    Hello Fernando,
    The item can support OTA.

    Please rest assured.

  • Q

    Does this phone support 4G: B4?

    By castillo llacsahuanga Dec-02/2017 11:12:15

    A

    Hello castillo,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz)

  • Q

    For France, "global version" or "international version" ? thanks

    By jph Nov-29/2017 06:11:12

    A

    Hello jph,
    This item is International Version .

  • Q

    Does it upport OTG?

    By Nathalia Nov-21/2017 07:11:33

    A

    Hello Nathalia,


    Yes, it can support OTG.


    Let me know if you need any further assistance.


  • Q

    Hello Is this a Global ROM version or a Shop ROM version?

    By Rafael da Silva Nov-16/2017 07:11:13

    A

    Hello Rafael,


    This item is Shop ROM version.


    Let me know if you need any further assistance.


  • Q

    What camera sensor (Sony? Samsung? ) is there in the black INTERNATIONAL VERSION 3GB RAM 32GB ROM ?

    By Z Nov-16/2017 09:11:58

    A

    Hello Z,


    Yes, the camera is Samsung.

    This item is International Version 3GB RAM 32GB ROM.

    Let me know if you need any further assistance.


  • Q

    Is the 3x16GB international version?

    By André Nov-15/2017 02:11:54

    A

    Hello André,

    Yes, this item is 3GB RAM 16GB ROM.

    Let me know if you need any further assistance.


  • Q

    I wanted to ask if this phone with Canadian carriers such as freedom mobile i think its band 4 but im not sure. I would really love to buy this phone

    By julianna Nov-15/2017 11:11:09

    A

    Hello julianna,


    It can support below Network:
    2G: GSM B2/3/5/8
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/3/4/5/7/8/20 TD-LTE B38/40.


    Let me know if you need any further assistance.


  • Q

    Hello, does the Xiaomi Redmi Note 4X 4G Phablet work in Morocco

    By ALAE Nov-14/2017 06:11:00

    A

    Hello ALAE,

    It just can work with Network:
    2G: GSM B2/3/5/8 CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTEB38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    have in stock now? i need two

    By juan diego campos cauich Dec-07/2017 05:12:47

    A

    Hello juan,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    will the global version with band 20 (800mhz) be coming back into stock?

    By Sophie Oct-28/2017 02:10:16

    A

    Hello Sophie,
    We are sorry this item out of stock.

  • Q

    Still product in stock?

    By Andrei Gomes Franco Fernandes Lopes Oct-25/2017 06:10:23

    A

    Hello Andrei,
    Yes, this item in stock now.

  • Q

    is in stock now?

    By Daniel Ruiz Oct-25/2017 12:10:54

    A

    Hello Daniel,
    Yes, in stock now.

  • Q

    will it be in stock soon?

    By Carlos Martins Oct-22/2017 04:10:32

    A

    Hello Carlos,


    This product is in stock. you can place the order now.

  • Q

    Will it be in stock soon?

    By Carlos Martins Oct-22/2017 01:10:02

    A

    Hello Carlos,


    This product is in stock. you can place the order now.

  • Q

    Do you still have the phone in stock, and how long does it ship to Australia? Thanks

    By Michael Oct-18/2017 12:10:44

    A

    Hello Michael,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Do you try to avoid the tax of Brazil?

    By Yago Oct-30/2017 08:10:49

    A

    Hello Yago,

    We are sorry that we are unable to predict or avoid the customs tax.

    If you want to know detailed information, you can contact local post office to check it.


  • Q

    I am thinking about buying 2 or 3 Xiaomi phones. I see that shipping is free but are there any extra taxes to pay when shipped to Spain?

    By Martyn Wood Oct-05/2017 06:10:51

    A

    Hello Martyn,


    We are sorry that we are unable to predict or avoid the customs tax.

    If you want to know detailed information, you can contact the local post office to check it.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Tell me ,why such a different price from the warehouse and China warehouse Britain?

    By Sergey Oct-03/2017 04:10:56

    A

    Hello Sergey,
    Because we have paid shipping fee and tax.

  • Q

    Hey.     You can write a low value for example $ 72       Thanks

    By גוז Oct-01/2017 01:10:15

    A

    Hello גוז,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


  • Q

    Hi, There's any post option to avoid any extra shipping charges cost when delivering into my country ( I am living in UK )? Kind regards

    By Hélder Sep-26/2017 04:09:07

    A

    Hello Hélder,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, how much will the extra shipping charges cost? (because of customs or whatever) thank you very much

    By Holly Sep-25/2017 11:09:29

    A

    Hello Holly,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello!Can you send an EUplug or EUadapter with the product dispatch?Thanks a lot

    By Nick Sep-24/2017 12:09:42

    A

    Hello Nick,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Sorry, we cannot ship the selected item(s) to Russian Federation.

    By sergey Sep-21/2017 06:09:32

    A

    Hello sergey,

    You can change it here http://prntscr.com/gnwvef

  • Q

    This is coming from Hong Kong warehouse. I want to make sure that there is no import tax involved. I won't buy unless you are sure the tax will not ocure. Thanks

    By Lemy Sep-17/2017 04:09:03

    A

    Hello Lemy,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Some case?

    By Clow Sep-22/2017 07:09:33

    A

    Hello Clow,
    Thank you for your inquiry.

    Please check the case here https://www.gearbest.com/cases-leather/pp_779230.html

    https://www.gearbest.com/cases-leather/pp_633622.html

    Let me know if you need any help.

  • Q

    Hello, I ordered This phone. I want to ask you if could you send me via e-mail an invoice. I mean a facture.

    By David Sep-20/2017 03:09:43

    A

    Hello David,
    Yes we will offer you after we ship out your package.

  • Q

    Q Hello. It comes with Google Play Store pre-installed? Thanks. By Marco Vargas Sep-14/2017 04:09:35 A Hello Marco, We are sorry not. According to above, how am I going to download apps on Play Store?

    By Google Play Store Sep-18/2017 02:09:06

    A

    Hello Google,

    Thank you for your inquiry.

    It does not have google play store. However,you can download the apps from the market installed.

    Let me know if you need any help.