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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (86)
  • Product information (73)
  • Stock status (2)
  • Payment (0)
  • About shipping (7)
  • Others (4)
  • Q

    Sorry, but could you declare the product below $ 100? The tax in Brazil is very high. If you can, please leave a price between 60 and 80 dollars.

    By Mateus Job Oct-04/2017 01:10:05

    A

    Hello Mateus,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello! Can you tell me if there is an european adapter to charge it please? Thank you in advance Have a nice day C.Bouiniere

    By coralie Sep-22/2017 01:09:35

    A

    Hello coralie,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Does this phone have two SIM's?

    By FRANCISCO ISAAC Sep-19/2017 03:09:10

    A

    Hello FRANCISCO,

    SIM Card: dual SIM dual standby. Nano + Nano SIM

  • Q

    Will It Support Indian SIM Network Reliance Jio Or Other Indian Networks???

    By Ajay Singh Sep-19/2017 03:09:30

    A

    Hello Ajay,
    For the issue, please check network issue in the link http://maps.mobileworldlive.com/ and the information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: WCDMA 800/1800/2100/2600MHz


  • Q

    Do these 2 phones: Vernee M5 and Vernee Thor E has built-in FM Radio? Please check and confirm. Thank you.

    By Low JS Sep-11/2017 11:09:08

    A

    Hello Low,
    We are sorry not.

  • Q

    Does this phone works with Verizon in the U.S.?

    By Chuang Sep-08/2017 03:09:00

    A

    Hello Chuang,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: WCDMA 800/1800/2100/2600MHz

  • Q

    Does it support OTG cable?

    By GEORGIOS PAPASERGIOPOULOS Aug-22/2017 12:08:07

    A

    Hello GEORGIOS,
    Thank you for your inquiry.

    It supports OTG.

    Let me know if you need any help.

  • Q

    Dear Sir or Mam. Just like to know if the phone can have the two Sim cards plus TF card working at the same time. yours Truly. Neville

    By Neville S Thompsom Aug-10/2017 12:08:21

    A

    Hello Neville,


    The phone can not have the two Sim cards plus TF card working at the same time.

    Thank you for your inquiry.

  • Q

    Deutsch Sprache Vorhanden. Danke

    By MD Aug-08/2017 04:08:34

    A

    Hello MD,
    Thanks for your inquiry.

    Yes, the item supports German language.

  • Q

    Hello, if I select the warehouse ES-03, does it means it will ship from spain?

    By Delaram Martinez Aug-01/2017 03:08:55

    A

    Hello Delaram,
    Yes.

Prev 1 234 ... 9Go To: GO

  • Q

    Hello! Can you tell me if there is an european adapter to charge it please? Thank you in advance Have a nice day C.Bouiniere

    By coralie Sep-22/2017 01:09:35

    A

    Hello coralie,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Does this phone have two SIM's?

    By FRANCISCO ISAAC Sep-19/2017 03:09:10

    A

    Hello FRANCISCO,

    SIM Card: dual SIM dual standby. Nano + Nano SIM

  • Q

    Will It Support Indian SIM Network Reliance Jio Or Other Indian Networks???

    By Ajay Singh Sep-19/2017 03:09:30

    A

    Hello Ajay,
    For the issue, please check network issue in the link http://maps.mobileworldlive.com/ and the information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: WCDMA 800/1800/2100/2600MHz


  • Q

    Do these 2 phones: Vernee M5 and Vernee Thor E has built-in FM Radio? Please check and confirm. Thank you.

    By Low JS Sep-11/2017 11:09:08

    A

    Hello Low,
    We are sorry not.

  • Q

    Does this phone works with Verizon in the U.S.?

    By Chuang Sep-08/2017 03:09:00

    A

    Hello Chuang,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: WCDMA 800/1800/2100/2600MHz

  • Q

    Does it support OTG cable?

    By GEORGIOS PAPASERGIOPOULOS Aug-22/2017 12:08:07

    A

    Hello GEORGIOS,
    Thank you for your inquiry.

    It supports OTG.

    Let me know if you need any help.

  • Q

    Dear Sir or Mam. Just like to know if the phone can have the two Sim cards plus TF card working at the same time. yours Truly. Neville

    By Neville S Thompsom Aug-10/2017 12:08:21

    A

    Hello Neville,


    The phone can not have the two Sim cards plus TF card working at the same time.

    Thank you for your inquiry.

  • Q

    Deutsch Sprache Vorhanden. Danke

    By MD Aug-08/2017 04:08:34

    A

    Hello MD,
    Thanks for your inquiry.

    Yes, the item supports German language.

  • Q

    NO GREEK LANGUAGE OB KEYBOARD. THE BATTERY IS COMING FAST DOWN.

    By PAPATHANASIOU Jul-26/2017 09:07:58

    A

    Hello PAPATHANASIOU
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    How heavy is the phone together with the battery?

    By Boyan Jul-07/2017 01:07:26

    A

    Hello Boyan,
    Thank you for your inquiry.

    Product weight: 0.1670 kg .

    Let me know if you need any help.

Prev 1 234 ... 8Go To: GO

  • Q

    Hello, does the Thor E come in a package with case and protective glass?

    By Artemisia Jun-26/2017 03:06:02

    A

    Hello Artemisia,
    Thank you for your inquiry.

    Package contect:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1

    There are no case and protective glass with the device.

    Let me know if you need any help.

  • Q

    Hello, will this phone run on 4G on T-mobile in the USA?

    By Austen May-12/2017 11:05:01

    A

    Hello Austen,
    For the issue, you can check related information in the link http://maps.mobileworldlive.com/

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  • Q

    Sorry, but could you declare the product below $ 100? The tax in Brazil is very high. If you can, please leave a price between 60 and 80 dollars.

    By Mateus Job Oct-04/2017 01:10:05

    A

    Hello Mateus,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, if I select the warehouse ES-03, does it means it will ship from spain?

    By Delaram Martinez Aug-01/2017 03:08:55

    A

    Hello Delaram,
    Yes.

  • Q

    if i buy a vernee thor e Vernee Thor E 4G Smartphone - BLACK 21 with Shipping Cost: €1.98to Germany Via Standard Shipping is the custum for germany paid?

    By Gerhard Melzer Jun-28/2017 04:06:04

    A

    Hello, Gerhard

    Thank you for the inquiry.

    Sorry, you might need to pay tax for the order.

    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    Please feel free to contact us if you have additional questions.


  • Q

    can it be shipped to Manila philippines? will it be ready for use here in our country?

    By Marvin Mangahas Jun-17/2017 03:06:01

    A

    Hi Marvin.

    It can be shipped to Philippines.

    However, please be sure your local network service provider support the network frequency of the phone.

    To know more about the frequency of your network service provider, please check here: http://maps.mobileworldlive.com/

    Have a nice day!

  • Q

    Hello, Please tell me when is the soonest date that you can ship this product to Romania from one of your warehouses from Europe???

    By Ionut May-24/2017 05:05:14

    A

    Hello Ionut,

    Please note that this phone is in stock in HK-2 warehouse and you could only order it from this warehouse.


    And here are the shipping ways you can choose from:


    1) Expedited Shipping: 3-10 business days

    2) Flat Rate Shipping: 10-20 business days


    Learn more information about our shipping methods here:http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi! How are you? Would you like to know if it is possible for you to send the product with your personal name to avoid taxes? The company name and logo should not appear on the package. Is it possible to send as a gift? Thank you! (:

    By Wendel J. Medina May-12/2017 09:05:43

    A

    Hello Wendel,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, On the mobile app, the shipping date is "between May 11 - May 17". On the website, it's "1st June"... Where is the truth ? Thank you

    By Val May-07/2017 05:05:56

    A

    Hello Val,

    All of our products are sold as described.

    Dispatch: Ships on Jun 2.

    Please feel free to order anytime.


  • Q

    Hi where i cud buy film protector and case for this phone? Ans have a waranty this product? Thanc You. Best regards.

    By Rimtautas Jul-01/2017 03:07:52

    A

    Hello Rimtautas

    Here is a link for you:

    http://www.gearbest.com/cases-leather/pp_651407.html

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello, Do you sell glass screen and case for Vernee Thor E ? Thanks

    By Miguel Jun-19/2017 01:06:19

    A

    Hello Miguel,
    We don't have screen protector.

    http://www.gearbest.com/cases-leather/pp_363818.html,this is the case.

  • Q

    Does this phone have a gyroscope?

    By DZMIYRYX May-24/2017 10:05:20

    A

    Hello DZMIYRYX,


    If you can't find relavant description, there is no gyroscope.

  • Q

    Which languages ​​are available on this phone? Thank you in advance for your help. Cordially.

    By Sandra May-07/2017 12:05:04

    A

    Hello Sandra,

    The item is Unlocked for Worldwide use.It supports Multi language.

    French is also available.

    Whether other languages can be used. Please contact us.