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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (80)
  • Product information (60)
  • Stock status (8)
  • Payment (1)
  • About shipping (6)
  • Others (5)
  • Q

    Czy Xiaomi Redmi 4X 4G 4GB RAM 64GB ROM ma j.polski?

    By sajmon1310 Sep-25/2017 05:09:41

    A

    Hello sajmon1310,

    The item with RAM: 4GB RAM and ROM: 64GB.

  • Q

    Good day. I wanted to check if this phone is supported in Lithuanian? If so, can all of the programs be in Lithuanian? Thank you for the answer.

    By Robertas Sep-25/2017 05:09:47

    A

    Hello Robertas,


    Yes, it can support Lithuanian.


    Let me know if you need any further assistance.


  • Q

    I am very interested in the product, but I need to know if in Mexico the 4G works and with that company.

    By Misael Sep-24/2017 07:09:03

    A

    Hello Misael,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    The global version is discontinued. Will it ever be available again? I live in an area where i need the global version to have 4G so i am only interested in the Global Version of the samrtphone

    By Jorge Gomes Sep-24/2017 07:09:56

    A

    Hello Jorge,
    We are sorry it's out of stock.

  • Q

    Hello is this iitem in stock?can you confirm thee shipping date?

    By Tatyana Sep-24/2017 02:09:01

    A

    Hello Tatyana,
    This item in stock now, we will ship at once.

  • Q

    What is the difference between global rom and internasional rom?

    By Chris Sep-23/2017 07:09:53

    A

    Hello Chris,
    The global version can update system via OTA.

  • Q

    International version includes italian language?

    By Corrado D Addato Sep-23/2017 10:09:22

    A

    Hello Corrado,
    Yes it has.

  • Q

    This phone has FCC ID

    By juan Sep-23/2017 06:09:02

    A

    Hello juan,
    Thank you for your inquiry.

    It does not have FCC ID.

    Let me know if you need any help.

  • Q

    Has the Xiaomi Redmi 4X 4G Smartphone - INTERNATIONAL VERSION 3GB RAM 32GB ROM the band 20 (800Mhz)?

    By Roberto Sep-22/2017 08:09:56

    A

    Hello Roberto,


    We are sorry it doesn't has.

  • Q

    Compatible con 4G LTE B4 1700 mhz?

    By Carlos Sep-21/2017 05:09:58

    A

    Hello Carlos,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B8/B20
    TD-LTE B38/B40

Prev 1 234 ... 8Go To: GO

  • Q

    Czy Xiaomi Redmi 4X 4G 4GB RAM 64GB ROM ma j.polski?

    By sajmon1310 Sep-25/2017 05:09:41

    A

    Hello sajmon1310,

    The item with RAM: 4GB RAM and ROM: 64GB.

  • Q

    Good day. I wanted to check if this phone is supported in Lithuanian? If so, can all of the programs be in Lithuanian? Thank you for the answer.

    By Robertas Sep-25/2017 05:09:47

    A

    Hello Robertas,


    Yes, it can support Lithuanian.


    Let me know if you need any further assistance.


  • Q

    I am very interested in the product, but I need to know if in Mexico the 4G works and with that company.

    By Misael Sep-24/2017 07:09:03

    A

    Hello Misael,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    What is the difference between global rom and internasional rom?

    By Chris Sep-23/2017 07:09:53

    A

    Hello Chris,
    The global version can update system via OTA.

  • Q

    International version includes italian language?

    By Corrado D Addato Sep-23/2017 10:09:22

    A

    Hello Corrado,
    Yes it has.

  • Q

    This phone has FCC ID

    By juan Sep-23/2017 06:09:02

    A

    Hello juan,
    Thank you for your inquiry.

    It does not have FCC ID.

    Let me know if you need any help.

  • Q

    Has the Xiaomi Redmi 4X 4G Smartphone - INTERNATIONAL VERSION 3GB RAM 32GB ROM the band 20 (800Mhz)?

    By Roberto Sep-22/2017 08:09:56

    A

    Hello Roberto,


    We are sorry it doesn't has.

  • Q

    Compatible con 4G LTE B4 1700 mhz?

    By Carlos Sep-21/2017 05:09:58

    A

    Hello Carlos,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B8/B20
    TD-LTE B38/B40

  • Q

    When I check for compatibility the mobilworldlive website tells me :status: planned: No services have been declared for this network. So it won't work for LTE 8000/2600 (O2 Carrier)?

    By Leonie Sep-20/2017 04:09:27

    A

    Hello Leonie,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    I can't see LTE 800 (B20) network option in the description. can i use it?

    By B Sep-20/2017 02:09:44

    A

    Hello B,
    We are sorry it doesn't has B20.

Prev 1 23456Go To: GO

  • Q

    The global version is discontinued. Will it ever be available again? I live in an area where i need the global version to have 4G so i am only interested in the Global Version of the samrtphone

    By Jorge Gomes Sep-24/2017 07:09:56

    A

    Hello Jorge,
    We are sorry it's out of stock.

  • Q

    Hello is this iitem in stock?can you confirm thee shipping date?

    By Tatyana Sep-24/2017 02:09:01

    A

    Hello Tatyana,
    This item in stock now, we will ship at once.

  • Q

    Hello, when will be available GOLD version with price 122€? Thank you

    By Matúš Sep-21/2017 08:09:32

    A

    Hello Matúš,
    We are sorry the price is decided by our system, it out of our control.

  • Q

    Is the phone on stock / available?

    By Juozas Sep-19/2017 11:09:28

    A

    Hello Juozas,
    Yes this item in stock now.

  • Q

    Do you have the phone in stock ?? reedy to ship to the Nederland

    By Juozas Sep-19/2017 11:09:20

    A

    Hello Juozas,
    Yes this item in stock and ready to ship.

  • Q

    Hi, do you ship to Mexico? is it the international version? Do you have stock in black?

    By Israel Sep-11/2017 03:09:52

    A

    Hello Israel,
    We can ship to your country, it's international version, this item in stock now.

  • Q

    60/5000 when is stock GLOBAL VERSION 3GB RAM 32GB ROM black?

    By angelo Sep-07/2017 05:09:12

    A

    Hello angelo,
    https://www.gearbest.com/cell-phones/pp_625751.html

    This item in stock now.

  • Q

    when can i get the phones when can i get the phones

    By kimberly Sep-03/2017 01:09:25

    A

    Hello kimberly,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    a question, could you declare the price of the product lower than it is? you know so I do not keep it in pagan, of course I the price that is on the page

    By Mx Sep-07/2017 12:09:54

    A

    Hello Mx,

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    Do you pack for gift without informing the value on the label?

    By Freitas Sep-21/2017 03:09:38

    A

    Hello Freitas,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you pack for gift without informing the value on the label?

    By Freitas Sep-21/2017 03:09:38

    A

    Hello Freitas,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    How to buy using DHL? How many to Brazil?

    By bortoleto Sep-20/2017 06:09:21

    A

    Hello bortoleto,


    You can choose DHL shipping company when you check out.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How about shipping in Russia. There are some problems???

    By Sergei Sep-12/2017 02:09:27

    A

    Hello Sergei,
    We can ship to your country via

    Unregistered Air Mail 15 - 30 business days FREE SHIPPING

    Registered Air Mail 15 - 25 business days FREE SHIPPING

    Priority Line 15 - 35 business days $0.10


  • Q

    How long does a product usually take to reach Canada using DHL.Express

    By Josue Sulubika Sep-11/2017 06:09:00

    A

    Hello Josue,

    The shipping time about DHL is 3-7 business days after dispatch.


  • Q

    Could Post by Hong Kong Post to Ecuador?

    By Jhonny Xavier Menendez Espinales Sep-08/2017 10:09:21

    A

    Hello Jhonny,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Available shipping methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available shipping methods.

    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you pack for gift without informing the value on the label?

    By Freitas Sep-21/2017 03:09:38

    A

    Hello Freitas,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I NEED SPANISH CHARGER, ITS OPSSIBLE? AND IA HAVE TO PAY TAX IN THE BORDER?

    By ALF Sep-20/2017 07:09:38

    A

    Hello ALF,


    We will offer you an adapter so you can use in your country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will this work in US on verizon?

    By trent Sep-19/2017 09:09:13

    A

    Hello trent,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    Hi! I'm from Colombia. I made the purchase and I need the FCC ID for my Redmi 4X. It has a CMIT ID but it doesn't have the FCC ID. How can I get the FCC ID for my phone?

    By Luis Rada Aleán Sep-12/2017 07:09:10

    A

    Dear Luis,


    Thank you for your inquiry.

    Sorry, it does not have FCC ID.

  • Q

    Can i use CMCC VERCION in Greece?

    By Vagelis Sep-02/2017 07:09:38

    A

    Hello Vagelis,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )