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Home > > > Keyboards

Customer Questions & AnswersAsk a question

  • All (17)
  • Product information (11)
  • Stock status (0)
  • Payment (0)
  • About shipping (5)
  • Others (1)
  • Q

    How many days would it take to send to Espirito Santo in Brazil?

    By Gustavo Gava Sep-11/2017 07:09:22

    A

    Hello Gustavo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Can you guys send Physical to Physical person? Products here in brazil Physical Person to Physical Person dont get taxes if under 50U$, if yes you can pass me the procedure to make?

    By Paulo Victor Sep-08/2017 10:09:59

    A

    Hello Paulo,
    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    how much times is the keyboard going to take getting to portugal?

    By Ricardo Pereira Aug-28/2017 05:08:19

    A

    Hello Ricardo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, What is the difference between the spanish and brazilian portugese versions? Thanks, Ian

    By Ian Aug-24/2017 10:08:58

    A

    Hello Ian,


    Their layouts are different.

    Thank you for your inquiry.

  • Q

    What Tax ID?

    By Santos Aug-02/2017 03:08:40

    A

    Hello Santos,

    You can check the tax ID with your local Customs Office and also your local DHL.

    Please inform them of the product name and they will check this information for you.


    You may contact DHL via this link: http://www.dhl.com

    If you cannot find your tax ID after contact DHL and Customs, please write 88888888 in the order information, and leave a message such as: “I don't know the Tax ID , is it OK for i write 88888888 as tax ID ?” .


    Our colleagues will see your notes when they process your order.

    They will contact you directly after your order is placed if they need any additional information.


  • Q

    Quantos dias demora para vir pro Brasil?

    By Lucas Pires Aug-01/2017 07:08:02

    A

    Hello Lucas,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    WHAT IS THIS SWITCH?? OUTEMU??

    By CAIO COMPTON Jul-24/2017 08:07:11

    A

    Hello CAIO,

    No, it is JWH switch.

    Thank you for your inquiry.

  • Q

    He have 16.8 million colors?

    By CastieL Jul-22/2017 08:07:27

    A

    Hello CastieL,


    Technically it has 16777216 colors.

    Thank you for your inquiry.


  • Q

    I know whatsapp os inside the box. I want to know What's the switch manufacturer?

    By Rafael Jul-22/2017 08:07:04

    A

    Hello Rafael,


    The munufacturer of the switches is JWH.

    Thank you for your inquiry.

  • Q

    What's the switch manufacturer?

    By Rafael Jul-21/2017 10:07:42

    A

    Hello Rafael,
    Package Contents: 1 x Alfawise V1 Mechanical Keyboard, 1 x English Manual.

    Let me know if you need any help.

Prev 1 2Go To: GO

  • Q

    Hi, What is the difference between the spanish and brazilian portugese versions? Thanks, Ian

    By Ian Aug-24/2017 10:08:58

    A

    Hello Ian,


    Their layouts are different.

    Thank you for your inquiry.

  • Q

    WHAT IS THIS SWITCH?? OUTEMU??

    By CAIO COMPTON Jul-24/2017 08:07:11

    A

    Hello CAIO,

    No, it is JWH switch.

    Thank you for your inquiry.

  • Q

    He have 16.8 million colors?

    By CastieL Jul-22/2017 08:07:27

    A

    Hello CastieL,


    Technically it has 16777216 colors.

    Thank you for your inquiry.


  • Q

    I know whatsapp os inside the box. I want to know What's the switch manufacturer?

    By Rafael Jul-22/2017 08:07:04

    A

    Hello Rafael,


    The munufacturer of the switches is JWH.

    Thank you for your inquiry.

  • Q

    What's the switch manufacturer?

    By Rafael Jul-21/2017 10:07:42

    A

    Hello Rafael,
    Package Contents: 1 x Alfawise V1 Mechanical Keyboard, 1 x English Manual.

    Let me know if you need any help.

  • Q

    Hi, good afternoon, does this keyboard have a chance to be taxed? If so how many is the rate? And I would have to pay the rate or is it already included in the product?

    By Paulo Jul-17/2017 12:07:59

    A

    Hello Paulo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, good afternoon, does this keyboard have a chance to be taxed? If so how many is the rate? And I would have to pay the rate or is it already included in the product?

    By Paulo Jul-17/2017 12:07:53

    A

    Hello Paulo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Qual marca do switch? Outemu? Gateron?

    By Lucas Camporez Jun-10/2017 08:06:21

    A

    Hello Lucas ,

    Brand is Alfawise.

  • Q

    You say it's Portugal portuguese however interrogation point on the bottom = Brazil Portuguese

    By Frederico Jun-07/2017 01:06:08

    A

    Hello Frederico,
    Thanks for your inquiry.


    Please note that it's Portuguese Version.

  • Q

    Portuguese Version means Brazilian Portuguese version or Portugal Portuguese version? Can you confirm that for us? Thanks and have a great day ;)

    By Junior Jun-05/2017 09:06:08

    A

    Hello Junior,


    It's Portuguese Version.

Prev 1 2Go To: GO

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  • Q

    How many days would it take to send to Espirito Santo in Brazil?

    By Gustavo Gava Sep-11/2017 07:09:22

    A

    Hello Gustavo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Can you guys send Physical to Physical person? Products here in brazil Physical Person to Physical Person dont get taxes if under 50U$, if yes you can pass me the procedure to make?

    By Paulo Victor Sep-08/2017 10:09:59

    A

    Hello Paulo,
    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    how much times is the keyboard going to take getting to portugal?

    By Ricardo Pereira Aug-28/2017 05:08:19

    A

    Hello Ricardo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Quantos dias demora para vir pro Brasil?

    By Lucas Pires Aug-01/2017 07:08:02

    A

    Hello Lucas,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    tem chances de ser tributado por isso ou parar na alfandega ??

    By rodrigo Jul-16/2017 12:07:24

    A

    Hello rodrigo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    What Tax ID?

    By Santos Aug-02/2017 03:08:40

    A

    Hello Santos,

    You can check the tax ID with your local Customs Office and also your local DHL.

    Please inform them of the product name and they will check this information for you.


    You may contact DHL via this link: http://www.dhl.com

    If you cannot find your tax ID after contact DHL and Customs, please write 88888888 in the order information, and leave a message such as: “I don't know the Tax ID , is it OK for i write 88888888 as tax ID ?” .


    Our colleagues will see your notes when they process your order.

    They will contact you directly after your order is placed if they need any additional information.