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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (49)
  • Product information (37)
  • Stock status (0)
  • Payment (0)
  • About shipping (9)
  • Others (3)
  • Q

    can you ship to brazil?

    By Alex Feb-18/2018 10:02:31

    A

    Hello Alex,
    We ship everywhere in the world from the CN warehouse.

  • Q

    they have the type A plug for Mexico (USA type) or simply the European type

    By David Nov-09/2017 11:11:05

    A

    Hello David,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    HAS THE PHONE GREEK LANGUAGE? THANK YOU!

    By FOTINI Oct-31/2017 05:10:35

    A

    Hello FOTINI,
    Yes it has.

  • Q

    Hey, I'm from Brazil and I have a question about the shipping time to the package to get here. Lets say that I bought the phone today, 10/10/2017, how long shoul i wait to get here? Thank you

    By Nathan Cortez Oct-10/2017 01:10:18

    A

    Hello Nathan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello again, Thank you for your answer. i would like to be more specific, so you can understand me better. I would like to know what is the SAR (specific absorption rate), I mean the measurement of how much electromagnetic radiation is absorbed by body or head while using a mobile phone, here conserning the Elephone P8 phone and the area of European Union. Please, answer me, so I can buy this phone. Thank you

    By Eleftheria Oct-10/2017 02:10:27

    A

    Hello Eleftheria,
    Thanks for your inquiry.

    Maximum 10g SAR.

  • Q

    If I order now, what time is it to Hungary?

    By Gábor Sep-20/2017 12:09:59

    A

    Hello Gábor,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Where i buy case and screen protector?

    By Antonio Sep-09/2017 01:09:00

    A

    Hello Antonio,
    You can check https://www.gearbest.com/screen-protectors/pp_654145.html

  • Q

    Does this phone work in Brazil?

    By david Sep-09/2017 01:09:56

    A

    Hello david,
    Please see the product description carefully:

    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz TD-LTE B38/B40

  • Q

    Hi there It does not specify it in the package contents, but does this phone come with a TPU Case? I really need it if i'm going to order this phone Greetz

    By B v/d Linden Sep-08/2017 05:09:14

    A

    Hello B,


    Sorry it just included below items:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


  • Q

    Hi, am in Kenya. How much will the shipping cost and how long?

    By Victor Otieno Sep-06/2017 11:09:06

    A

    Hello Victor,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 2345Go To: GO

  • Q

    they have the type A plug for Mexico (USA type) or simply the European type

    By David Nov-09/2017 11:11:05

    A

    Hello David,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    HAS THE PHONE GREEK LANGUAGE? THANK YOU!

    By FOTINI Oct-31/2017 05:10:35

    A

    Hello FOTINI,
    Yes it has.

  • Q

    Hello again, Thank you for your answer. i would like to be more specific, so you can understand me better. I would like to know what is the SAR (specific absorption rate), I mean the measurement of how much electromagnetic radiation is absorbed by body or head while using a mobile phone, here conserning the Elephone P8 phone and the area of European Union. Please, answer me, so I can buy this phone. Thank you

    By Eleftheria Oct-10/2017 02:10:27

    A

    Hello Eleftheria,
    Thanks for your inquiry.

    Maximum 10g SAR.

  • Q

    Does this phone work in Brazil?

    By david Sep-09/2017 01:09:56

    A

    Hello david,
    Please see the product description carefully:

    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz TD-LTE B38/B40

  • Q

    Hi there It does not specify it in the package contents, but does this phone come with a TPU Case? I really need it if i'm going to order this phone Greetz

    By B v/d Linden Sep-08/2017 05:09:14

    A

    Hello B,


    Sorry it just included below items:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


  • Q

    Hi, It does have a notifier led?

    By cau Sep-05/2017 10:09:32

    A

    Hello cau,
    We are sorry it doesn't has.

  • Q

    Hi, Does this phone have a separate slot for SD Card or does it use one of the existing Sim Card Slots?

    By Parth Sep-05/2017 03:09:51

    A

    Hello Parth,
    Nano SIM + Nano SIM cards

    It doesn't has separate slot.

  • Q

    Can you root it for me?

    By Ivan Konstantinov Sep-05/2017 12:09:37

    A

    Hello Ivan,
    We are sorry we can't do it.

  • Q

    Hello, I would like to ask whether this is an international version (will work abroad). I purchased a xiaomi mi5 before and someone told me to make sure I order a global version (mi5 works perfect btw - many thanks).

    By Joanna Sep-03/2017 03:09:40

    A

    Hello Joanna,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz TD-LTE B38/B40

  • Q

    It will be discharged in 2 hours. What should I do?

    By Anjou Aug-31/2017 04:08:43

    A

    Hello Anjou
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Prev 1 234Go To: GO

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  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    can you ship to brazil?

    By Alex Feb-18/2018 10:02:31

    A

    Hello Alex,
    We ship everywhere in the world from the CN warehouse.

  • Q

    Hey, I'm from Brazil and I have a question about the shipping time to the package to get here. Lets say that I bought the phone today, 10/10/2017, how long shoul i wait to get here? Thank you

    By Nathan Cortez Oct-10/2017 01:10:18

    A

    Hello Nathan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    If I order now, what time is it to Hungary?

    By Gábor Sep-20/2017 12:09:59

    A

    Hello Gábor,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, am in Kenya. How much will the shipping cost and how long?

    By Victor Otieno Sep-06/2017 11:09:06

    A

    Hello Victor,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    You can declare the package as an MP5 player? To claiming the value of $50 to avoid tariffs?

    By Ryan Sep-01/2017 08:09:12

    A

    Hello Ryan,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    I need the object to date 09-09-2017 if i submit the order now with DHL shipment it is arrive in time? For don't pay the italian fee the invoice must be 20 USD it is possible?

    By Aldo Aug-29/2017 12:08:43

    A

    Hello Aldo,
    DHL need 3-10 business days.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


  • Q

    dear . i queation for you? can you send to indonesia if i buy?

    By aris hartanto Aug-10/2017 11:08:07

    A

    Hello aris,


    Yes, we can ship this phone to Indonesia.

    Thank you for your inquiry.

  • Q

    can you dispatch before the 22nd of august. i want it as early as in 10 days delivered to me in the UK. why is the dispatch time so far away?

    By abs Aug-02/2017 06:08:56

    A

    Hello abs,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello there! When this product will be shipped if I place an order today? Do I have to wait till the presale period to end?

    By Petros Jun-14/2017 07:06:28

    A

    Hello Petros,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Where i buy case and screen protector?

    By Antonio Sep-09/2017 01:09:00

    A

    Hello Antonio,
    You can check https://www.gearbest.com/screen-protectors/pp_654145.html

  • Q

    Exist covers to this cell phne?

    By Fábio Carreira Jul-21/2017 08:07:59

    A

    Hello Fábio,

    Currently there is no covers for this phone.

    Thank you for your inquiry.

  • Q

    Is there any Protective Back Transparent Case for this Cell phone?

    By Carvalho Jun-20/2017 03:06:10

    A

    Hello, Carvalho

    Thank you for the inquiry.

    Sorry, we do not sell extra accessories for this phone.

    Please feel free to contact us if you have additional questions.