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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (61)
  • Product information (50)
  • Stock status (1)
  • Payment (1)
  • About shipping (9)
  • Others (0)
  • Q

    The shell material is aluminium or plastic?

    By Ana Claudia Aug-22/2017 03:08:53

    A

    Hello Ana,
    Thanks for your inquiry.

    The material is metal.

  • Q

    Hi I saw this product has Lithium-ion Polymer Battery. Can this type of battery be replaced if the battery life has shortened or died?

    By Steven Aug-02/2017 03:08:09

    A

    Hello Steven,
    We are sorry it can't be changed.

  • Q

    Hi Why is the cell phone's price on the website C$178.46? What does C$ stand for? After I made the payment, I received an email showing "Grand Total $142.59". Why is this price different from the price on the website C$178.46?

    By Steven Aug-02/2017 02:08:44

    A

    Hello Steven,

    Gearbest always adopts the US dollar as the primary currency for all our product prices. However, we have worldwide customers from regions including USA, Europe, Asia and many other areas.

    As you can appreciate, the International currency exchange rate changes and fluctuates every minute. If we also incorporate similar real-time changes in the exchange rate, then our customers in non-USD countries will see the corresponding non-USD price changing continuously.

    To ensure each of our customers (regardless of their region) enjoys the best possible shopping experience, we do not therefore update the exchange rate in real-time. Instead, the exchange rates are updated every 30-60 days as we are fully committed to providing stable and competitively low pricing to every single customer regardless of their region.

    As a result,sometimes the paypal charge is up-to-date. We suggest checking out using USD as this figure is always correct.


  • Q

    It is not supporting Volte In India,When it will update.

    By Manoj Jul-28/2017 10:07:03

    A

    Hello Manoj,

    Sorry, the item doesn't support Volte In India.

    We have sent the feedback to supplier and they will improve it.

  • Q

    If my company need B2 in frecuency, I have a problem?

    By Luis Jul-19/2017 11:07:42

    A

    Hello Luis,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 800/900/2100MHz
    4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

  • Q

    I am wondering if I purchase this phone right now, it won't ship out until Aug 2nd ? As stated on the webpage?

    By Ray Jul-19/2017 02:07:20

    A

    Hello Ray
    If there is any problem, please go to our Support Center here: http://support.gearbest.com/

  • Q

    My 4G network: LTE 2500 up to 2690 MHz, does it work on this network?

    By Andre Jul-17/2017 03:07:41

    A

    Hello Andre,

    Yes. It works on this network.

    Thank you for your inquiry.

  • Q

    Has Google Play Store installed? It works with whatsapp?

    By Andre Jul-17/2017 03:07:40

    A

    Hello Andre,
    Yes it support.

  • Q

    Olá, gostaria de saber qual é o prazo máximo e o mínimo para entregar em são paulo brasil?

    By Gidhel Jul-15/2017 11:07:44

    A

    Hello Gidhel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does the phone has a radio tuner? Thanx

    By Theofanis Jul-12/2017 02:07:16

    A

    Hello Theofanis,
    We are sorry it doesn't has.

Prev 1 234 ... 7Go To: GO

  • Q

    The shell material is aluminium or plastic?

    By Ana Claudia Aug-22/2017 03:08:53

    A

    Hello Ana,
    Thanks for your inquiry.

    The material is metal.

  • Q

    Hi I saw this product has Lithium-ion Polymer Battery. Can this type of battery be replaced if the battery life has shortened or died?

    By Steven Aug-02/2017 03:08:09

    A

    Hello Steven,
    We are sorry it can't be changed.

  • Q

    It is not supporting Volte In India,When it will update.

    By Manoj Jul-28/2017 10:07:03

    A

    Hello Manoj,

    Sorry, the item doesn't support Volte In India.

    We have sent the feedback to supplier and they will improve it.

  • Q

    If my company need B2 in frecuency, I have a problem?

    By Luis Jul-19/2017 11:07:42

    A

    Hello Luis,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 800/900/2100MHz
    4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

  • Q

    My 4G network: LTE 2500 up to 2690 MHz, does it work on this network?

    By Andre Jul-17/2017 03:07:41

    A

    Hello Andre,

    Yes. It works on this network.

    Thank you for your inquiry.

  • Q

    Has Google Play Store installed? It works with whatsapp?

    By Andre Jul-17/2017 03:07:40

    A

    Hello Andre,
    Yes it support.

  • Q

    Does the phone has a radio tuner? Thanx

    By Theofanis Jul-12/2017 02:07:16

    A

    Hello Theofanis,
    We are sorry it doesn't has.

  • Q

    This celphone works whit 4G in Mexico?

    By Daniel Gomez Jul-09/2017 02:07:51

    A

    Hello Daniel,


    4G: FDD-LTE 800/850/1800/2100/2600MHz TD-LTE B38/B40/B41

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

  • Q

    does this phone come with storage or do you have to buy a micro sd for it?

    By Ash Jul-09/2017 12:07:44

    A

    Hello Ash,

    64GB ROM

    External Memory: TF card up to 128GB (not included)

  • Q

    Você poderia mandar o aparelho com película e capinha ???

    By Giovanna Jul-06/2017 07:07:53

    A

    Hello Giovanna,

    Please check Package Contents in the product specification:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1


Prev 1 2345Go To: GO

  • Q

    How will GB make sure that this item will be delivered ? And customers will not invest their money only to find out 3-4 weeks later that GearBest has cancelled the order because of supplier issues. At this moment Elephone C1 mini and Umidigi G orders have been cancelled !

    By jORDY Jun-07/2017 06:06:20

    A

    Hello, jORDY,

    Thank you for the inquiry.

    Sorry, the item is back-ordered, we expect to ship it at around June 27th if you order it at today.

    Please feel free to contact us if you have additional questions.


  • Q

    Hi Why is the cell phone's price on the website C$178.46? What does C$ stand for? After I made the payment, I received an email showing "Grand Total $142.59". Why is this price different from the price on the website C$178.46?

    By Steven Aug-02/2017 02:08:44

    A

    Hello Steven,

    Gearbest always adopts the US dollar as the primary currency for all our product prices. However, we have worldwide customers from regions including USA, Europe, Asia and many other areas.

    As you can appreciate, the International currency exchange rate changes and fluctuates every minute. If we also incorporate similar real-time changes in the exchange rate, then our customers in non-USD countries will see the corresponding non-USD price changing continuously.

    To ensure each of our customers (regardless of their region) enjoys the best possible shopping experience, we do not therefore update the exchange rate in real-time. Instead, the exchange rates are updated every 30-60 days as we are fully committed to providing stable and competitively low pricing to every single customer regardless of their region.

    As a result,sometimes the paypal charge is up-to-date. We suggest checking out using USD as this figure is always correct.


  • Q

    I am wondering if I purchase this phone right now, it won't ship out until Aug 2nd ? As stated on the webpage?

    By Ray Jul-19/2017 02:07:20

    A

    Hello Ray
    If there is any problem, please go to our Support Center here: http://support.gearbest.com/

  • Q

    Olá, gostaria de saber qual é o prazo máximo e o mínimo para entregar em são paulo brasil?

    By Gidhel Jul-15/2017 11:07:44

    A

    Hello Gidhel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hola, ya compre un smartphone y quier saber cuando hacen los envios

    By Eden Rivera Jul-08/2017 12:07:17

    A

    Hello Eden,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does the shipping have the tracking number?

    By Ewerton Meira Jul-07/2017 03:07:28

    A

    Hello Ewerton,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days with tracking number

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days without tracking number

    3) Priority Line: 5-25 business days (Only available for certain countries) with tracking number


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Boa tarde, quando comprei o produto a data de despacho estava dia 19-07-2017, ai no começo do mês agora ja mudaram para o dia 24-07-2017 e hoje ja esta para o dia 25-07-2017. Afinal, qual a data desde envio, estou aguardando e até agora não me deram nenhuma resposta concreta.

    By Guilherme Jul-05/2017 01:07:24

    A

    Hello Guilherme,
    We are sorry this item not in stock now, we will ship it on Jul 25.

  • Q

    When will the p8 mini ship? The app says between june 20 - june 26, on the website the date is pushed back daily...

    By Sven Schollaert Jun-16/2017 10:06:35

    A

    Hello Sven,

    The item ships on Jul 7.

  • Q

    I saw that this product ships on June 26th but one of the options of the shipping cost is a shipping time between 3 and 7 days so, theorically it would arrive before June 15th. Which is the real shipping time?

    By Paula Jun-06/2017 01:06:33

    A

    Hello, Paula

    Thank you for the inquiry.

    Due to stock issues, we expect to ship the order on around 26th -June, For expected shipping, it takes 3-7 days to arrive.

    This means you can receive the order 3-7 days after 26th-June if you place the order on today.

    Please feel free to contact us if you have additional questions.

  • Q

    Hi, is the order tracked?

    By Ricardo Jun-06/2017 09:06:31

    A

    Hello, Ricardo

    Thank you for the inquiry.

    Yes, the order is trackable.

    Please feel free to contact us if you have additional questions.

  • Q

    Good evening, I wonder if it would be possible to send this mobile phone through your priority line system? Regards, Pedro Machado

    By Pedro Machado Jun-05/2017 05:06:06

    A

    Hello Pedro,
    Thanks for your inquiry.


    There is priority line for you to choose.