Save big on our app!
Ship to / USD
Country Website
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Bags & Shoes
  • Tablet PC & Accessories
  • LED Lights & Flashlights
  • Apparel
  • Watches & Jewelry
  • Home & Garden
  • Outdoors & Sports
  • Electrical & Tools
  • Health & Beauty
  • Designer Dresses
  • Automobiles & Motorcycle
  • Consumer Electronics
  • Gaming
  • Toys & Hobbies
  • Mobile Phones
  • Computers & Networking
  • Fashion
  • Baby & Kids
  • Appliances
  • MARKETPLACE
  • Hot Products
  • Surprise Bag

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (80)
  • Product information (63)
  • Stock status (9)
  • Payment (0)
  • About shipping (8)
  • Others (0)
  • Q

    when it will be available

    By Sebastian Dec-11/2017 08:12:53

    A

    Hello Sebastian,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    From China to Greece i pay for shipping?

    By Nick Dec-05/2017 10:12:31

    A

    Hello Nick,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hello, when are the phone on stock?

    By Mustafa Karagül Dec-04/2017 05:12:11

    A

    Hello Mustafa,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    it is possible for me to buy the device without being taxed

    By Eduardo Santos Dec-01/2017 10:12:06

    A

    Hello Eduardo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    It is beyond our control.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does the smartphone work in Sweden?

    By maria Nov-27/2017 10:11:26

    A

    Hello maria,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

    If your country can support the bands, you can use it in your country


  • Q

    Does the International vertion of this phone support AT&T in Mexico?

    By Alberto Nov-26/2017 01:11:34

    A

    Hello Alberto,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

    If your country can support the bands, you can use it in your country.


  • Q

    Hi, is the band LTE 800 activated on the international version 4g 64gb gold version?

    By Selina Nov-25/2017 01:11:04

    A

    Hello Selina,

    Sorry it just can support 4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


  • Q

    Hi, the version of 2GB RAM and ROM 16 has a fingerprint sensor?

    By wilson Nov-21/2017 07:11:25

    A

    Hello wilson,

    Yes, it has fingerprint sensor.

  • Q

    Hi, Is a global version equipped with 4G ram and 64Gb memory coming ? bruno

    By Bruno Nov-21/2017 02:11:44

    A

    Hello Bruno,


    Sorry this item is Global Version 3GB RAM 32GB ROM.

    Let me know if you need any further assistance.


  • Q

    hi, is this phone works in belgium ?

    By marc Nov-21/2017 01:11:28

    A

    Hello marc,

    It can work with Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


Prev 1 234 ... 8Go To: GO

  • Q

    it is possible for me to buy the device without being taxed

    By Eduardo Santos Dec-01/2017 10:12:06

    A

    Hello Eduardo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    It is beyond our control.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does the smartphone work in Sweden?

    By maria Nov-27/2017 10:11:26

    A

    Hello maria,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

    If your country can support the bands, you can use it in your country


  • Q

    Does the International vertion of this phone support AT&T in Mexico?

    By Alberto Nov-26/2017 01:11:34

    A

    Hello Alberto,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

    If your country can support the bands, you can use it in your country.


  • Q

    Hi, is the band LTE 800 activated on the international version 4g 64gb gold version?

    By Selina Nov-25/2017 01:11:04

    A

    Hello Selina,

    Sorry it just can support 4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


  • Q

    Hi, the version of 2GB RAM and ROM 16 has a fingerprint sensor?

    By wilson Nov-21/2017 07:11:25

    A

    Hello wilson,

    Yes, it has fingerprint sensor.

  • Q

    Hi, Is a global version equipped with 4G ram and 64Gb memory coming ? bruno

    By Bruno Nov-21/2017 02:11:44

    A

    Hello Bruno,


    Sorry this item is Global Version 3GB RAM 32GB ROM.

    Let me know if you need any further assistance.


  • Q

    hi, is this phone works in belgium ?

    By marc Nov-21/2017 01:11:28

    A

    Hello marc,

    It can work with Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA 2000/1X BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/B41(2555-2655MHz).


    Let me know if you need any further assistance.


  • Q

    Hi, is this phone a Global version. I need it to work in the UK and the European Union.

    By steve Nov-20/2017 02:11:50

    A

    Hello steve,

    Sorry this item is International Version.

    It can work with below Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

    Let me know if you need any further assistance.


  • Q

    Hello, I'm from the Philippines. Does this phone can be use in our country?

    By Aileen T. Makiputin Nov-19/2017 08:11:02

    A

    Hello Aileen,

    Please check with your local communication company if they suport this network frequency:

    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    TD-SCDMA B34/B39
    CDMA 2000/1X BC0
    FDD-LTE B1/B3/B5/B7/B8
    TD-LTE B38/B39/B40/B41 ( 2555-2655MHz )

  • Q

    HELLO. DOES THIS ITEM SUPPORT OTA UPDATES?

    By ANAR Nov-18/2017 02:11:12

    A

    Hello ANAR,
    This item supports OTA update.

    Let me know if you need any help.

Prev 1 234 ... 7Go To: GO

  • Q

    when it will be available

    By Sebastian Dec-11/2017 08:12:53

    A

    Hello Sebastian,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello, when are the phone on stock?

    By Mustafa Karagül Dec-04/2017 05:12:11

    A

    Hello Mustafa,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Are this product in sotck right now?

    By Alexandre Tomy Oct-26/2017 02:10:14

    A

    Hello Alexandre,
    Yes, in stock now.

  • Q

    Do you have International version 4GB RAM, 64GB ROM, Black...

    By Ibrahim Anwar Oct-21/2017 04:10:10

    A

    Hello Ibrahim,


    This phone is in stock. you can place the order now.


  • Q

    Already in stock?

    By Gabriel Oct-10/2017 10:10:22

    A

    Hello Gabriel,

    Yes, it is in stock now.

  • Q

    Is it still available? Ancora disponibile?

    By chiara Oct-04/2017 06:10:40

    A

    Hello chiara,
    This item in stock now.

  • Q

    Hello, I'm interestet in Xiaomi Redmi 4X 4G Smartphone - GLOBAL VERSION 3GB RAM 32GB ROM GLOBAL VERSION 3GB RAM 32GB ROM BLACK But it is out of stock, when du you have it again?

    By Fabian Sep-26/2017 01:09:05

    A

    Hello Fabian,
    We are sorry this item out of stock.

  • Q

    The global version is discontinued. Will it ever be available again? I live in an area where i need the global version to have 4G so i am only interested in the Global Version of the samrtphone

    By Jorge Gomes Sep-24/2017 07:09:56

    A

    Hello Jorge,
    We are sorry it's out of stock.

  • Q

    Hello is this iitem in stock?can you confirm thee shipping date?

    By Tatyana Sep-24/2017 02:09:01

    A

    Hello Tatyana,
    This item in stock now, we will ship at once.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    From China to Greece i pay for shipping?

    By Nick Dec-05/2017 10:12:31

    A

    Hello Nick,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    sell to brazil thanks a lot..

    By andrew Nov-10/2017 03:11:56

    A

    Hello Andrew,
    Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
    1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
    2) Standard Shipping (EMS) => 7-10 business days
    3) Flat Rate Shipping=> 10-25 business days
    Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

  • Q

    Hi I ordered this product yesterday from china warehouse to be delivered via priority line, but it's not even dispatched yet ?? thank you

    By Aboubakr Oct-17/2017 05:10:27

    A

    Hello Aboubakr,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Goddmorning, the registred air mail shipping to Bolivia will have a tracking number? Thanks

    By Alessandro Oct-10/2017 02:10:07

    A

    Hello Alessandro,

    Yes, there will be a tracking number for the registred air mail.

  • Q

    Goodmorning, have you ever send smartphones to Bolivia (La Paz) ? What is the kind of shipping? The prodouct is sended to the public mail company or to a private mail company? The product will arrive at my home or at the post office? What will pass in case I'll not recive the product? Thanks.

    By Alessandro Oct-10/2017 02:10:38

    A

    Hello Alessandro,

    It can be shipped to Bolivia.


    The shipping time depends on the shipping method selected during the checkout.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


    The package will be delivered to your house or mailbox by the local post office. In a few places, customer need to pick up the package at the local post office.

    Here are our terms and conditions for your reference: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Please, do you ship to Honduras? Thanks so much.

    By Isma Oct-09/2017 04:10:51

    A

    Hello Isma,

    Thank you for your inquiry.

    It can be shipped to Honduras.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hi, do you ship to Israel?

    By efrat Oct-08/2017 11:10:17

    A

    Hello efrat,
    We can ship to your country via

    Unregistered Air Mail 15 - 28 business days FREE SHIPPING

    Registered Air Mail 15 - 28 business days FREE SHIPPING

    Priority Line 10 - 15 business days $6.51

    Expedited Shipping 3 - 10 business days $13.69


  • Q

    how long will it take for this phone to arrive in El Salvador?

    By Rafael Cruz Sep-27/2017 09:09:39

    A

    Hello Rafael,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!