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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (35)
  • Product information (24)
  • Stock status (0)
  • Payment (1)
  • About shipping (8)
  • Others (2)
  • Q

    I have 2 questions: How can I know if this will support my data plan? Also, if I use a different fast charge charger that is less than 12v 2a, will it still charge?

    By Paul Apr-18/2018 07:04:04

    A

    Dear Paul,


    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz


    If you use a different fast charge, it will still charge, but very slow.


  • Q

    Is this compatible with 2.4 GHz 802.11 n modem router? (Bell Home Hub 1000)

    By Paul Apr-17/2018 04:04:03

    A

    Hello Paul,
    WIFI: 802.11a/b/g/n wireless internet

  • Q

    How do I know if this phone will connect to my home Wifi?

    By Paul Apr-17/2018 04:04:56

    A

    Hello Paul,
    WIFI: 802.11a/b/g/n wireless internet
    Wireless Connectivity: 3G,4G,A-GPS,Bluetooth,GPS,GSM,LTE,WiFi

  • Q

    Is the phone brand new and unused.

    By Marvin Jan-22/2018 01:01:01

    A

    Hello Marvin,
    Thanks for your inquiry.

    Yes, the item is brand new and unused.

  • Q

    Can it take up to 128gb micro SD?

    By David Nov-28/2017 05:11:01

    A

    Hello David,
    This item supports TF card up to 64GB (not included) .

  • Q

    Its support wifi charging_

    By Attila Nov-21/2017 03:11:53

    A

    Hello Attila,

    Wireless Connectivity: 3G,4G,A-GPS,Bluetooth,GPS,GSM,LTE,WiFi
    WIFI: 802.11a/b/g/n wireless internet.


    Let me know if you need any further assistance.


  • Q

    does it work on 4G LTE 880 MHz or FDD, Band 20?

    By behzod Nov-12/2017 08:11:09

    A

    Hello behzod,

    it can work with 4G: FDD-LTE 800/900/1800/2100/2600MHz.


    Let me know if you need any further assistance.


  • Q

    What is your fastest possible shipping to canada?

    By Evan Oct-03/2017 11:10:03

    A

    Hello Evan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    dear all is this product work in Hebrew? what any accessories do i need to add to the package that everything will work smootly in my country Israel? thanks in advance maayan

    By maayan brakemeier Oct-01/2017 05:10:13

    A

    Hello maayan,
    Yes, the item can support Hebrew.

    If you want to use the item in Israel, please check frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use them in Israel.

  • Q

    Hello from which country the mission will be?

    By SIOKOS NIKOLAS Sep-27/2017 03:09:48

    A

    Hello SIOKOS,
    We will ship this item from China.

Prev 1 234Go To: GO

  • Q

    I have 2 questions: How can I know if this will support my data plan? Also, if I use a different fast charge charger that is less than 12v 2a, will it still charge?

    By Paul Apr-18/2018 07:04:04

    A

    Dear Paul,


    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz


    If you use a different fast charge, it will still charge, but very slow.


  • Q

    Is this compatible with 2.4 GHz 802.11 n modem router? (Bell Home Hub 1000)

    By Paul Apr-17/2018 04:04:03

    A

    Hello Paul,
    WIFI: 802.11a/b/g/n wireless internet

  • Q

    How do I know if this phone will connect to my home Wifi?

    By Paul Apr-17/2018 04:04:56

    A

    Hello Paul,
    WIFI: 802.11a/b/g/n wireless internet
    Wireless Connectivity: 3G,4G,A-GPS,Bluetooth,GPS,GSM,LTE,WiFi

  • Q

    Is the phone brand new and unused.

    By Marvin Jan-22/2018 01:01:01

    A

    Hello Marvin,
    Thanks for your inquiry.

    Yes, the item is brand new and unused.

  • Q

    Can it take up to 128gb micro SD?

    By David Nov-28/2017 05:11:01

    A

    Hello David,
    This item supports TF card up to 64GB (not included) .

  • Q

    Its support wifi charging_

    By Attila Nov-21/2017 03:11:53

    A

    Hello Attila,

    Wireless Connectivity: 3G,4G,A-GPS,Bluetooth,GPS,GSM,LTE,WiFi
    WIFI: 802.11a/b/g/n wireless internet.


    Let me know if you need any further assistance.


  • Q

    does it work on 4G LTE 880 MHz or FDD, Band 20?

    By behzod Nov-12/2017 08:11:09

    A

    Hello behzod,

    it can work with 4G: FDD-LTE 800/900/1800/2100/2600MHz.


    Let me know if you need any further assistance.


  • Q

    dear all is this product work in Hebrew? what any accessories do i need to add to the package that everything will work smootly in my country Israel? thanks in advance maayan

    By maayan brakemeier Oct-01/2017 05:10:13

    A

    Hello maayan,
    Yes, the item can support Hebrew.

    If you want to use the item in Israel, please check frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use them in Israel.

  • Q

    Does this device support NFC? I'm asking because the device appears with a filter set to NFC, but in the description nfc isn't mentioned. Thanks alot.

    By Kai from Hawaii Sep-21/2017 11:09:13

    A

    Hello Kai,
    We are sorry it doesn't has.

  • Q

    Hi, does it have Google Play Store installed?

    By AG Sep-16/2017 12:09:04

    A

    Hello AG,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


Prev 1 23Go To: GO

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  • Q

    How do I not be taxed here for Brazil? Can declare with lower price?

    By Maciel Félix Jun-09/2017 10:06:08

    A

    Hello Maciel,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    What is your fastest possible shipping to canada?

    By Evan Oct-03/2017 11:10:03

    A

    Hello Evan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello from which country the mission will be?

    By SIOKOS NIKOLAS Sep-27/2017 03:09:48

    A

    Hello SIOKOS,
    We will ship this item from China.

  • Q

    If I buy it, can you declare the price of the smartphone by 101 dollars in the invoice?

    By Wesley Sep-10/2017 08:09:18

    A

    Hello Wesley,

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    How many days it will take to arrive in New York city

    By YI Jul-05/2017 08:07:32

    A

    Hello YI,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    what are the import fees, and customs duties to Ireland?

    By Mike Jun-14/2017 02:06:15

    A

    Hello Mike,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    If I bought this product how much time do you spend to send it? And almost how much time it will take to reach Algeria

    By ZAIER Jun-06/2017 07:06:43

    A

    Hello ZAIER,


    Due to stock issues, we expect to ship the item on around 23th -June.

    The exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi! I live in Brazil in Rio Grande do Sul, I wanted to know how much the import tax would be

    By Bernardo Jun-02/2017 10:06:43

    A

    Hello Bernardo,
    Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.

    To know more about tax, please review our terms and conditions in the link below:
    http://www.gearbest.com/about/terms-and-conditions.html

    Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    You may also like to contact your local customs office for more detailed information.

  • Q

    Hello, i am interesting about this phone ,do you ship it to Greece ? and i ask this because its my first time ordering from my gearbest. Is it unlocked in any network?. In case i order it, can i track the shipment through any website? If anything happens to it and from what i saw there is a one year warranty ,where do i send it back? Thank you for any assistance in advance

    By Peter Jun-01/2017 08:06:57

    A

    Hello Peter,
    Thanks for your inquiry.


    Please note that it can ship to Greece.

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    The shipping fee will be charged by shipping company if you want the tracking number.

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I am from India. Do this product service center is in INDIA. If no, then in case of any problem with this product where should i send it for repair/servicing.

    By Zubair Jun-06/2017 02:06:09

    A

    Hello Zubair
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    What is your return policy?

    By Victor L Marrero May-31/2017 08:05:03

    A

    Hello Victor
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html