Save big on our app!
Ship to / USD
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Bags & Shoes
  • Tablet PC & Accessories
  • LED Lights & Flashlights
  • Apparel
  • Watches & Jewelry
  • Home & Garden
  • Outdoors & Sports
  • Electrical & Tools
  • Hot Products
  • Surprise Bag
  • Health & Beauty
  • Automobiles & Motorcycle
  • Consumer Electronics
  • Gaming
  • Toys & Hobbies
  • Mobile Phones
  • Computers & Networking
  • Baby & Kids
  • Appliances

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (28)
  • Product information (17)
  • Stock status (0)
  • Payment (1)
  • About shipping (8)
  • Others (2)
  • Q

    What is your fastest possible shipping to canada?

    By Evan Oct-03/2017 11:10:03

    A

    Hello Evan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    dear all is this product work in Hebrew? what any accessories do i need to add to the package that everything will work smootly in my country Israel? thanks in advance maayan

    By maayan brakemeier Oct-01/2017 05:10:13

    A

    Hello maayan,
    Yes, the item can support Hebrew.

    If you want to use the item in Israel, please check frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use them in Israel.

  • Q

    Hello from which country the mission will be?

    By SIOKOS NIKOLAS Sep-27/2017 03:09:48

    A

    Hello SIOKOS,
    We will ship this item from China.

  • Q

    Does this device support NFC? I'm asking because the device appears with a filter set to NFC, but in the description nfc isn't mentioned. Thanks alot.

    By Kai from Hawaii Sep-21/2017 11:09:13

    A

    Hello Kai,
    We are sorry it doesn't has.

  • Q

    Hi, does it have Google Play Store installed?

    By AG Sep-16/2017 12:09:04

    A

    Hello AG,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


  • Q

    this phone can work in Indonesia? what a gift if you have a gift when i buy this phone? hehehe thanks

    By Sultan from Indonesia Sep-15/2017 07:09:43

    A

    Hello Sultan,

    Yes, it is ok in Indonesia.


    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Silicone Case: 1
    Cleaning Cloth: 1

    OTG Cable: 1
    English Manual : 1
    Tempered Glass Screen Protector : 1
    SIM Needle: 1
    Other: 1 x Full Case, 1 x Dust-absorber


  • Q

    Hi, does it work in Italian language? Does it works with the GALILEO location system? Will it be upgradable to Android Orero ( 8 ) ? The Usb port ist normal or C-Type?

    By Luca Sep-14/2017 08:09:50

    A

    Hello Luca,
    It has Italian.

    Not work GALILEO.

    You can update it via OTA.

    It's doesn't type-C.

  • Q

    If I buy it, can you declare the price of the smartphone by 101 dollars in the invoice?

    By Wesley Sep-10/2017 08:09:18

    A

    Hello Wesley,

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    The build in mtk6750t supports only 720p according to Mediatek, the manufacturer of this processor. How is it possible this phone has a 1080p screen?

    By Benedict Mende Sep-02/2017 01:09:30

    A

    Hello Benedict,
    We can confirm it support 1080p screen.

  • Q

    Is this mobile phone work in India for Indian networks, pls tell.

    By Kishor Aug-07/2017 11:08:01

    A

    Hello Kishor,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

Prev 1 23Go To: GO

  • Q

    dear all is this product work in Hebrew? what any accessories do i need to add to the package that everything will work smootly in my country Israel? thanks in advance maayan

    By maayan brakemeier Oct-01/2017 05:10:13

    A

    Hello maayan,
    Yes, the item can support Hebrew.

    If you want to use the item in Israel, please check frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use them in Israel.

  • Q

    Does this device support NFC? I'm asking because the device appears with a filter set to NFC, but in the description nfc isn't mentioned. Thanks alot.

    By Kai from Hawaii Sep-21/2017 11:09:13

    A

    Hello Kai,
    We are sorry it doesn't has.

  • Q

    Hi, does it have Google Play Store installed?

    By AG Sep-16/2017 12:09:04

    A

    Hello AG,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


  • Q

    this phone can work in Indonesia? what a gift if you have a gift when i buy this phone? hehehe thanks

    By Sultan from Indonesia Sep-15/2017 07:09:43

    A

    Hello Sultan,

    Yes, it is ok in Indonesia.


    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Silicone Case: 1
    Cleaning Cloth: 1

    OTG Cable: 1
    English Manual : 1
    Tempered Glass Screen Protector : 1
    SIM Needle: 1
    Other: 1 x Full Case, 1 x Dust-absorber


  • Q

    Hi, does it work in Italian language? Does it works with the GALILEO location system? Will it be upgradable to Android Orero ( 8 ) ? The Usb port ist normal or C-Type?

    By Luca Sep-14/2017 08:09:50

    A

    Hello Luca,
    It has Italian.

    Not work GALILEO.

    You can update it via OTA.

    It's doesn't type-C.

  • Q

    The build in mtk6750t supports only 720p according to Mediatek, the manufacturer of this processor. How is it possible this phone has a 1080p screen?

    By Benedict Mende Sep-02/2017 01:09:30

    A

    Hello Benedict,
    We can confirm it support 1080p screen.

  • Q

    Is this mobile phone work in India for Indian networks, pls tell.

    By Kishor Aug-07/2017 11:08:01

    A

    Hello Kishor,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    is it available in US plug?

    By WeiRen Aug-03/2017 09:08:32

    A

    Hello WeiRen,
    We will offer you an US adapter so you can use in your country.

  • Q

    which is the "SKU"? tnx.

    By Mx WaR HaBiB Jul-21/2017 10:07:07

    A

    Hello Mx,
    Thank you for your inquiry.

    The SKU number of the item is 213993801.

    Let me know if you need any help.

  • Q

    It cames with a case to put it inside like i saw in Youtube right?

    By Nelson Manuel Luis Sebastião Jul-12/2017 05:07:26

    A

    Hello Nelson,
    Thanks for your inquiry.

    The item comes with 1 Silicone Case and a Full Case.

Prev 1 2Go To: GO

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    How do I not be taxed here for Brazil? Can declare with lower price?

    By Maciel Félix Jun-09/2017 10:06:08

    A

    Hello Maciel,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    What is your fastest possible shipping to canada?

    By Evan Oct-03/2017 11:10:03

    A

    Hello Evan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello from which country the mission will be?

    By SIOKOS NIKOLAS Sep-27/2017 03:09:48

    A

    Hello SIOKOS,
    We will ship this item from China.

  • Q

    If I buy it, can you declare the price of the smartphone by 101 dollars in the invoice?

    By Wesley Sep-10/2017 08:09:18

    A

    Hello Wesley,

    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    How many days it will take to arrive in New York city

    By YI Jul-05/2017 08:07:32

    A

    Hello YI,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    what are the import fees, and customs duties to Ireland?

    By Mike Jun-14/2017 02:06:15

    A

    Hello Mike,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    If I bought this product how much time do you spend to send it? And almost how much time it will take to reach Algeria

    By ZAIER Jun-06/2017 07:06:43

    A

    Hello ZAIER,


    Due to stock issues, we expect to ship the item on around 23th -June.

    The exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi! I live in Brazil in Rio Grande do Sul, I wanted to know how much the import tax would be

    By Bernardo Jun-02/2017 10:06:43

    A

    Hello Bernardo,
    Unfortunately, we have no control over local regulations and potential import duties, and cannot predict how much they may be.

    To know more about tax, please review our terms and conditions in the link below:
    http://www.gearbest.com/about/terms-and-conditions.html

    Please also refer to our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    You may also like to contact your local customs office for more detailed information.

  • Q

    Hello, i am interesting about this phone ,do you ship it to Greece ? and i ask this because its my first time ordering from my gearbest. Is it unlocked in any network?. In case i order it, can i track the shipment through any website? If anything happens to it and from what i saw there is a one year warranty ,where do i send it back? Thank you for any assistance in advance

    By Peter Jun-01/2017 08:06:57

    A

    Hello Peter,
    Thanks for your inquiry.


    Please note that it can ship to Greece.

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    The shipping fee will be charged by shipping company if you want the tracking number.

    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I am from India. Do this product service center is in INDIA. If no, then in case of any problem with this product where should i send it for repair/servicing.

    By Zubair Jun-06/2017 02:06:09

    A

    Hello Zubair
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    What is your return policy?

    By Victor L Marrero May-31/2017 08:05:03

    A

    Hello Victor
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html