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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (51)
  • Product information (40)
  • Stock status (0)
  • Payment (0)
  • About shipping (8)
  • Others (3)
  • Q

    Hi, You confirm this point? 4G: FDD B17 700MHz

    By NOEL Oct-08/2017 06:10:01

    A

    Hello NOEL,

    Network:
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41


    Yes, it supports FDD B17 700MHz.

  • Q

    Hi , can it be sent really fast in Canada ?? the lastest i need it by end of October !! I don t mind the little extra charge ,if any .

    By Sylvain Oct-06/2017 09:10:59

    A

    Hello Sylvain,
    We can ship to your country via

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Expedited Shipping 3 - 10 business days $3.69


  • Q

    Is there a video to show how to remove the SIM tray, so the SIM and SD cards can be inserted? Thanks for your help.

    By R Jacobs Oct-05/2017 12:10:20

    A

    Hello R,
    Yes.

    SIM Card: dual SIM dual standby, Nano SIM + Nano SIM

  • Q

    Hi guys, how long takes to Brazil?

    By luiz Oct-03/2017 07:10:16

    A

    Hello luiz,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. Can you declare "Baby toy" at U$ 19,99?

    By Fabio Sep-27/2017 02:09:09

    A

    Hello Fabio,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, How long does it take to deliver this item to Saudi Arabia.

    By FJ PEZLO Sep-25/2017 02:09:38

    A

    Hello FJ,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    ITe unlocked, it works in Mexico?

    By Filiberto Sep-23/2017 02:09:54

    A

    Hello Filiberto,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

  • Q

    Hello. The IP68 certificate in this phne is a lie? Any IP68 phone can be under water (1m) for 30 min. Why you say it's not waterproof? It's submersible but it's not waterproof? Thanks

    By Óscar Sep-21/2017 12:09:25

    A

    Hello Óscar,

    Thank you for your inquiry.

    It is not waterproof.

    Let me know if you need any help.


  • Q

    In my Blackview bv 8000 pro defolt mtmory is indicated as SD card/ Hjw can I change it to internal memory?

    By Leonid Sep-20/2017 10:09:42

    A

    Hello Leonid,
    We are sorry it can't be changed.

  • Q

    Is it possible to insurance this phone in the U.K.?

    By Matt Sep-20/2017 06:09:47

    A

    Hello Matt,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

Prev 1 23456Go To: GO

  • Q

    Hi, You confirm this point? 4G: FDD B17 700MHz

    By NOEL Oct-08/2017 06:10:01

    A

    Hello NOEL,

    Network:
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41


    Yes, it supports FDD B17 700MHz.

  • Q

    Is there a video to show how to remove the SIM tray, so the SIM and SD cards can be inserted? Thanks for your help.

    By R Jacobs Oct-05/2017 12:10:20

    A

    Hello R,
    Yes.

    SIM Card: dual SIM dual standby, Nano SIM + Nano SIM

  • Q

    ITe unlocked, it works in Mexico?

    By Filiberto Sep-23/2017 02:09:54

    A

    Hello Filiberto,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

  • Q

    Hello. The IP68 certificate in this phne is a lie? Any IP68 phone can be under water (1m) for 30 min. Why you say it's not waterproof? It's submersible but it's not waterproof? Thanks

    By Óscar Sep-21/2017 12:09:25

    A

    Hello Óscar,

    Thank you for your inquiry.

    It is not waterproof.

    Let me know if you need any help.


  • Q

    In my Blackview bv 8000 pro defolt mtmory is indicated as SD card/ Hjw can I change it to internal memory?

    By Leonid Sep-20/2017 10:09:42

    A

    Hello Leonid,
    We are sorry it can't be changed.

  • Q

    What do you mean that the camera isn't waterproof on a previouw question? Ain't an IP68 phone?

    By TMilakinen Sep-18/2017 08:09:36

    A

    Hello TMilakinen,

    Thank you for your inquiry.

    It is not waterproof.

    Let me know if you need any help.


  • Q

    Can it use 2 sim cards and memory card simultaneously?

    By Charles Sep-12/2017 04:09:50

    A

    Hello Charles,

    SIM Card: dual SIM dual standby, Nano SIM + Nano SIM


    Sorry, it is not ok to use 2 sim cards and memory card simultaneously.

  • Q

    Can it use 2 sim cards and memory card simultaneously?

    By Charles Sep-12/2017 04:09:45

    A

    Hello Charles,
    Yes,it is OK.

  • Q

    Is it possible to use the camera under water, and if yes, how deep?

    By Björn Sep-08/2017 09:09:00

    A

    Hello Björn,
    Thank you for your inquiry.

    It is not waterproof.

    Let me know if you need any help.

  • Q

    Does the phone have lithuanian menu language option? If it doesn't, can it be installed?

    By Jonas Sep-01/2017 04:09:17

    A

    Hello Jonas,

    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian


    Sorry, it doesn't support Lithuanian language.

Prev 1 234Go To: GO

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  • Q

    Hi , can it be sent really fast in Canada ?? the lastest i need it by end of October !! I don t mind the little extra charge ,if any .

    By Sylvain Oct-06/2017 09:10:59

    A

    Hello Sylvain,
    We can ship to your country via

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Expedited Shipping 3 - 10 business days $3.69


  • Q

    Hi guys, how long takes to Brazil?

    By luiz Oct-03/2017 07:10:16

    A

    Hello luiz,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. Can you declare "Baby toy" at U$ 19,99?

    By Fabio Sep-27/2017 02:09:09

    A

    Hello Fabio,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, How long does it take to deliver this item to Saudi Arabia.

    By FJ PEZLO Sep-25/2017 02:09:38

    A

    Hello FJ,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello! How long will it take to ship to Pisa, Italy?

    By Gezim Aug-15/2017 07:08:54

    A

    Hello Gezim,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does shipping from HK also goes though a route that avoids tax import ?

    By C4582 Aug-07/2017 09:08:21

    A

    Hello C4582,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Pueden hacer envío a Perú?

    By Luiggi Jul-23/2017 12:07:17

    A

    Hello Luiggi,
    I have checked that this item can send to Peru .

  • Q

    Does this product can be shipped to Brazil?

    By Jimmy Jun-12/2017 09:06:07

    A

    Hello Jimmy,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is it possible to insurance this phone in the U.K.?

    By Matt Sep-20/2017 06:09:47

    A

    Hello Matt,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

  • Q

    Is it possible ivoice to write prices for products 16eur shiping 4eur? And the invoice sent to my email?

    By vyga1977 Sep-17/2017 01:09:17

    A

    Hello vyga1977,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    We can offer you invoice after we ship out your package.

    If you have any more questions please feel free to contact us.


  • Q

    Hello, im from portugal, and i want to know if it works here, ande if i have to pay extra taxes, in portugal, becaus if it cames from europe its taxes free, but from china i have to pay 23% of the purchase? tank you!

    By Pedro Vilhena Aug-22/2017 10:08:38

    A

    Hello Pedro,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html