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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (64)
  • Product information (51)
  • Stock status (0)
  • Payment (0)
  • About shipping (9)
  • Others (4)
  • Q

    korea language?

    By Jongho Nov-21/2017 05:11:45

    A

    Hello Jongho,
    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

    It doesn't have korea language.

    Let me know if you need any help.

  • Q

    Helo can i hawe swedish language in the telefone

    By norbert Nov-11/2017 11:11:31

    A

    Hello norbert,


    Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian .


    Let me know if you need any further assistance.


  • Q

    would suppord estonian language???

    By jmse Nov-09/2017 12:11:17

    A

    Hello jmse,


    Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian .


    Let me know if you need any further assistance.


  • Q

    The package includes Europe adapter?

    By הלל נגיד Nov-06/2017 01:11:58

    A

    Hello הלל,
    Yes, we will send an EU adapter to you in the parcel.

    Please rest assured.

  • Q

    Hello dear Sirs, Does the phone support a Lithuanian language? Thanks

    By Osvaldas Nov-01/2017 11:11:24

    A

    Hello Osvaldas,
    We are sorry not support.

    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

  • Q

    Does this phone support LTE 1/3/7/8/20, 800/900/1800/2100/2600MHz ? Because if the answer is yes, it would work in Italy.

    By Oliviero Oct-29/2017 02:10:11

    A

    Hello Oliviero,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

  • Q

    The IP68 is real? In this page (brand website) ' http://www.blackview.hk/blackview-198/ ' it looks like its support almost any language and its waterproof phone. Its looks like it real IP68. Thats true?

    By Hillel Oct-26/2017 02:10:15

    A

    Hello Hillel,
    Yes, IP68 Waterproof.

  • Q

    Can I use it with Hebrew?

    By Hillel Oct-26/2017 02:10:13

    A

    Hello Hillel,
    We are sorry you can't.

    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

  • Q

    Dears, it it possibile to know from where this article is shipped? i need to understand if I have to pay customs fees or not. Thanks and best Regards

    By Bruno Oct-26/2017 04:10:11

    A

    Hello Bruno,
    We will ship the item from China.

    Hope you can understand that.

  • Q

    Dear seller, I already made the purchase of the device, I would like you to send it as a (GIFT).

    By Luiz Ribeiro Oct-24/2017 09:10:40

    A

    Hello Luiz,

    Unfortunately we cannot declare goods as a gift. We are sorry for this inconvenience.


    We regret that we cannot declare goods as a gift due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


Prev 1 234 ... 7Go To: GO

  • Q

    korea language?

    By Jongho Nov-21/2017 05:11:45

    A

    Hello Jongho,
    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

    It doesn't have korea language.

    Let me know if you need any help.

  • Q

    Helo can i hawe swedish language in the telefone

    By norbert Nov-11/2017 11:11:31

    A

    Hello norbert,


    Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian .


    Let me know if you need any further assistance.


  • Q

    would suppord estonian language???

    By jmse Nov-09/2017 12:11:17

    A

    Hello jmse,


    Sorry it just can support below Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian .


    Let me know if you need any further assistance.


  • Q

    The package includes Europe adapter?

    By הלל נגיד Nov-06/2017 01:11:58

    A

    Hello הלל,
    Yes, we will send an EU adapter to you in the parcel.

    Please rest assured.

  • Q

    Hello dear Sirs, Does the phone support a Lithuanian language? Thanks

    By Osvaldas Nov-01/2017 11:11:24

    A

    Hello Osvaldas,
    We are sorry not support.

    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

  • Q

    Does this phone support LTE 1/3/7/8/20, 800/900/1800/2100/2600MHz ? Because if the answer is yes, it would work in Italy.

    By Oliviero Oct-29/2017 02:10:11

    A

    Hello Oliviero,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

  • Q

    The IP68 is real? In this page (brand website) ' http://www.blackview.hk/blackview-198/ ' it looks like its support almost any language and its waterproof phone. Its looks like it real IP68. Thats true?

    By Hillel Oct-26/2017 02:10:15

    A

    Hello Hillel,
    Yes, IP68 Waterproof.

  • Q

    Can I use it with Hebrew?

    By Hillel Oct-26/2017 02:10:13

    A

    Hello Hillel,
    We are sorry you can't.

    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

  • Q

    ma per la garanzia come funziona ? e per un eventuale riparazione ?

    By ezechiele Oct-23/2017 04:10:16

    A

    Hello ezechiele
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    would anyone confirms if there's arabic language ?? would written like that (عربي)

    By Ahmed Oct-17/2017 05:10:53

    A

    Hello Ahmed,
    We are sorry it doesn't has.

    Language: English, Russian, German, French, Spanish, Polish, Portuguese, Italian, Norwegian

Prev 1 23456Go To: GO

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  • Q

    Dears, it it possibile to know from where this article is shipped? i need to understand if I have to pay customs fees or not. Thanks and best Regards

    By Bruno Oct-26/2017 04:10:11

    A

    Hello Bruno,
    We will ship the item from China.

    Hope you can understand that.

  • Q

    Hi , can it be sent really fast in Canada ?? the lastest i need it by end of October !! I don t mind the little extra charge ,if any .

    By Sylvain Oct-06/2017 09:10:59

    A

    Hello Sylvain,
    We can ship to your country via

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Expedited Shipping 3 - 10 business days $3.69


  • Q

    Hi guys, how long takes to Brazil?

    By luiz Oct-03/2017 07:10:16

    A

    Hello luiz,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. Can you declare "Baby toy" at U$ 19,99?

    By Fabio Sep-27/2017 02:09:09

    A

    Hello Fabio,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello, How long does it take to deliver this item to Saudi Arabia.

    By FJ PEZLO Sep-25/2017 02:09:38

    A

    Hello FJ,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello! How long will it take to ship to Pisa, Italy?

    By Gezim Aug-15/2017 07:08:54

    A

    Hello Gezim,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does shipping from HK also goes though a route that avoids tax import ?

    By C4582 Aug-07/2017 09:08:21

    A

    Hello C4582,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Pueden hacer envío a Perú?

    By Luiggi Jul-23/2017 12:07:17

    A

    Hello Luiggi,
    I have checked that this item can send to Peru .

  • Q

    Does this product can be shipped to Brazil?

    By Jimmy Jun-12/2017 09:06:07

    A

    Hello Jimmy,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Dear seller, I already made the purchase of the device, I would like you to send it as a (GIFT).

    By Luiz Ribeiro Oct-24/2017 09:10:40

    A

    Hello Luiz,

    Unfortunately we cannot declare goods as a gift. We are sorry for this inconvenience.


    We regret that we cannot declare goods as a gift due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Is it possible to insurance this phone in the U.K.?

    By Matt Sep-20/2017 06:09:47

    A

    Hello Matt,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 850/900/1700/1900/2100MHz TD-SCDMA B34/B39
    FDD-LTE B1/B2/B3/B4/B5//B7/B17/B19/B20
    TD-LTE B38/B39/B40/B41

  • Q

    Is it possible ivoice to write prices for products 16eur shiping 4eur? And the invoice sent to my email?

    By vyga1977 Sep-17/2017 01:09:17

    A

    Hello vyga1977,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

    We can offer you invoice after we ship out your package.

    If you have any more questions please feel free to contact us.


  • Q

    Hello, im from portugal, and i want to know if it works here, ande if i have to pay extra taxes, in portugal, becaus if it cames from europe its taxes free, but from china i have to pay 23% of the purchase? tank you!

    By Pedro Vilhena Aug-22/2017 10:08:38

    A

    Hello Pedro,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html