Save big on our app!
Ship to / USD
Country Website
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Consumer Electronics
  • Baby & Kids
  • Computers & Networking
  • Electrical & Tools
  • Outdoors & Sports
  • Automobiles & Motorcycle
  • Designer Dresses
  • Bags & Shoes
  • Apparel
  • Home & Garden
  • Fashion
  • Health & Beauty
  • LED Lights & Flashlights
  • Toys & Hobbies
  • Appliances
  • Watches & Jewelry
  • Gaming
  • Surprise Bag
  • Tablet PC & Accessories
  • Mobile Phones
  • Hot Products
  • MARKETPLACE

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (73)
  • Stock status (2)
  • Payment (0)
  • About shipping (16)
  • Others (7)
  • Q

    Hello, I want to ask if in this phone works google aplications. Google play,... Becouse on some chinese phones with chinese ROM does not work Google apps. Thank you for answer.

    By Martin Dec-03/2017 07:12:36

    A

    Hello Martin,


    Google Play Store: Yes .

    Let me know if you need any further assistance.


  • Q

    Hello, I'd like of know what is the sensor of this device?

    By Josivaldo de Jesus Santos Nov-16/2017 02:11:21

    A

    Hello Josivaldo,


    Features: Geomagnetic Sensor, Gravity Sensor, Proximity Sensor, Fingerprint Scanner, Ambient Light Sensor,Gyroscoper

  • Q

    hi, support google play store?, is the international version or global varsion?, the phone is unlocked for any company?

    By jul Nov-16/2017 01:11:08

    A

    Hello jul,

    Google Play Store: Yes

    This item is global version.

    Unlocked for Worldwide use.

    Let me know if you need any further assistance.


  • Q

    Wi it Support Volte Network??????

    By Ajay Singh Nov-14/2017 07:11:32

    A

    Hello Ajay,

    It just can support below

    Network type: FDD-LTE,GSM,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B8 900MHz,TDD B38 2600MHz.

    Let me know if you need any further assistance.


  • Q

    Hi, Can you tell me please if this phone will work on the UK network O2.

    By Gerald Nov-12/2017 06:11:21

    A

    Hello Gerald,

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz.


    Let me know if you need any further assistance.


  • Q

    does this work on all gsm carriers in the USA?

    By Bob Nov-11/2017 08:11:11

    A

    Hello Bob,


    It can work with below Network type: FDD-LTE,GSM,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B8 900MHz,TDD B38 2600MHz.


    Let me know if you need any further assistance.


  • Q

    OTG support or not?

    By yangjinsheng Nov-02/2017 10:11:45

    A

    Hello yangjinsheng,
    It supports OTG.

    Let me know if you need any help.

  • Q

    Do these phones comes rooted which would allow me to install Android Oreo?

    By Bill Oct-26/2017 02:10:19

    A

    Hello Bill,
    We are sorry not rooted.

  • Q

    the bands in Costa Rica are 2g 1800, 3g 850, 4g 2600, this phone works in Costa Rica??

    By Mauricio Sedo C Oct-26/2017 10:10:27

    A

    Hello Mauricio,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and

    detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use it in your country.


  • Q

    do you have this item in stock now?

    By Dheiso Oct-24/2017 09:10:53

    A

    Hello Dheiso,


    Yes.It's in stock, you can place the order now.

Prev 1 234 ... 10Go To: GO

  • Q

    Hello, I want to ask if in this phone works google aplications. Google play,... Becouse on some chinese phones with chinese ROM does not work Google apps. Thank you for answer.

    By Martin Dec-03/2017 07:12:36

    A

    Hello Martin,


    Google Play Store: Yes .

    Let me know if you need any further assistance.


  • Q

    Hello, I'd like of know what is the sensor of this device?

    By Josivaldo de Jesus Santos Nov-16/2017 02:11:21

    A

    Hello Josivaldo,


    Features: Geomagnetic Sensor, Gravity Sensor, Proximity Sensor, Fingerprint Scanner, Ambient Light Sensor,Gyroscoper

  • Q

    hi, support google play store?, is the international version or global varsion?, the phone is unlocked for any company?

    By jul Nov-16/2017 01:11:08

    A

    Hello jul,

    Google Play Store: Yes

    This item is global version.

    Unlocked for Worldwide use.

    Let me know if you need any further assistance.


  • Q

    Wi it Support Volte Network??????

    By Ajay Singh Nov-14/2017 07:11:32

    A

    Hello Ajay,

    It just can support below

    Network type: FDD-LTE,GSM,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B8 900MHz,TDD B38 2600MHz.

    Let me know if you need any further assistance.


  • Q

    Hi, Can you tell me please if this phone will work on the UK network O2.

    By Gerald Nov-12/2017 06:11:21

    A

    Hello Gerald,

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz.


    Let me know if you need any further assistance.


  • Q

    does this work on all gsm carriers in the USA?

    By Bob Nov-11/2017 08:11:11

    A

    Hello Bob,


    It can work with below Network type: FDD-LTE,GSM,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B8 900MHz,TDD B38 2600MHz.


    Let me know if you need any further assistance.


  • Q

    OTG support or not?

    By yangjinsheng Nov-02/2017 10:11:45

    A

    Hello yangjinsheng,
    It supports OTG.

    Let me know if you need any help.

  • Q

    Do these phones comes rooted which would allow me to install Android Oreo?

    By Bill Oct-26/2017 02:10:19

    A

    Hello Bill,
    We are sorry not rooted.

  • Q

    the bands in Costa Rica are 2g 1800, 3g 850, 4g 2600, this phone works in Costa Rica??

    By Mauricio Sedo C Oct-26/2017 10:10:27

    A

    Hello Mauricio,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and

    detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use it in your country.


  • Q

    is it support india sim the product having two or single sim

    By suresha b Oct-21/2017 04:10:04

    A

    Hello suresha,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed

    information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

    If your country can support the bands, you can use it in oyur country.


    And the item can support dual SIM dual standby, nano SIM + nano SIM.


Prev 1 234 ... 8Go To: GO

  • Q

    do you have this item in stock now?

    By Dheiso Oct-24/2017 09:10:53

    A

    Hello Dheiso,


    Yes.It's in stock, you can place the order now.

  • Q

    do you have in stock and how quickly sent to the Russian Federation

    By Alex Oct-12/2017 05:10:25

    A

    Hello Alex,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    do you have in stock and how quickly sent to the Russian Federation

    By Alex Oct-12/2017 04:10:26

    A

    Hello Alex,


    This item in stock now.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long process shipping to jakarta- indonesia ?

    By syahroni Sep-18/2017 04:09:44

    A

    Hello syahroni,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    i read that with priority direct shipping i wouldn't pay duty... priority shipping isn't available as an option...

    By brian b Sep-18/2017 01:09:47

    A

    Hello brian,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Which is the best shipment option to avoid impot taxes for Portugal?

    By Vítor Azevedo Sep-17/2017 01:09:19

    A

    Hello Vítor,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    If I order a Bluboo S1 for Brazil, would there be any way you could put it as a birthday present? Just to not pay the import tax

    By Bernardo Sep-17/2017 12:09:18

    A

    Hello Bernardo,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    when will it be shipped to europe (especially germany)??? Im waiting since 20th of July for dispatch... its very disappointing

    By Filip Sep-09/2017 09:09:53

    A

    Hello Filip,
    We will ship this item between Sep 10 - Sep 11.

  • Q

    Hello: Is this product going to be shipped from Europe any time soon?

    By Luciano Sep-03/2017 04:09:44

    A

    Hello Luciano,
    We are sorry we don't have this plan yet.

  • Q

    I bought a Blubo s1 white. Please write on the package that is a gift.

    By Łukasz Aug-31/2017 01:08:53

    A

    Hello Łukasz,
    Please kindly note that we are unable to declare the order with a gift for we will be punished once it is found.

    Hope you can understand that.

  • Q

    you send prodct to Germany have today exprience ? Thanks Regard Richard

    By Richard Aug-15/2017 08:08:44

    A

    Hello Richard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How much would I ship to Mexico?

    By kevin aguilar martinez Aug-11/2017 02:08:30

    A

    Hello kevin,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


Prev 1 2Go To: GO

  • Q

    because of the high import taxes here in Brazil, could you declare a value below $ 100?

    By Arinardo Sep-10/2017 04:09:13

    A

    Hello Arinardo,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello bluboo s1 support Viet Nam? How much Ship to Viet nam?

    By Lộc Sep-09/2017 03:09:46

    A

    Hello Lộc,

    4G is not ok in Viet Nam, 3G and 2G are ok in Viet Nam.

    It can be shipped to Viet Nam.


    You can see the shipping cost and delivery time during the checkout.

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hi, i'm from Portugal and i have 2 questions: - does Bluboo S1 4G Phablet network is compatible with Portugal? - do i have any european ensurance? Thanks

    By Mafalda Aug-31/2017 08:08:24

    A

    Hello Mafalda,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I ve read that phone doesnt have light sensor for auto adjusting brightness. Does have light sensor or not?

    By John Viker Aug-22/2017 04:08:55

    A

    Hello John,


    After reconfirmation with the supplier, the phone comes with the light sensor for auto adjusting brightness.

    Thank you for your inquiry.


  • Q

    es 4 g en mexico? o 3g? y cuando se envia?

    By Rene Aug-01/2017 09:08:50

    A

    Hello Rene,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi,I am Indian.i want to buy bluboo s1.can bliboo s1 support Indian cellular network?

    By Dilip kumar Das Jul-25/2017 10:07:44

    A

    Hello Dilip,


    Yes, it can support Indian cellular network.

    Be free to order it.

    Thank you for your inquiry.

  • Q

    Hi im italian and i want buy this Bluboo S1, there is italian languages? And How many days will the phone arrive? And the last thing, is AMOLED technology?

    By Marco Jul-23/2017 07:07:25

    A

    Hello Marco,
    It does not support Italian.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    It has dual LED.