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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (100)
  • Product information (72)
  • Stock status (1)
  • Payment (0)
  • About shipping (20)
  • Others (7)
  • Q

    Does it support the Vietnamese language?

    By Donald Conviser Oct-13/2017 07:10:23

    A

    Hello Donald,


    Yes, it can support Vietnamese language.


    Let me know if you need any further assistance.


  • Q

    do you have in stock and how quickly sent to the Russian Federation

    By Alex Oct-12/2017 05:10:25

    A

    Hello Alex,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    do you have in stock and how quickly sent to the Russian Federation

    By Alex Oct-12/2017 04:10:26

    A

    Hello Alex,


    This item in stock now.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What kind of plug is in the package? EU/German compatible?

    By cspretor Oct-11/2017 04:10:04

    A

    Hello cspretor,
    No plug, we will offer you an EU adapter so you can use in your country.

  • Q

    Hello, is possible use 2 sim cards and memory card at the same time? Thank you Best regards Peter

    By Peter Oct-11/2017 08:10:22

    A

    Hello Peter,
    We are sorry it can't.

  • Q

    Does BLUBOO S1 have Proximity Sensor?

    By Miroslav Oct-11/2017 07:10:46

    A

    Hello Miroslav,
    Yes it has.

  • Q

    if contain case and incassable

    By anes Oct-08/2017 02:10:43

    A

    Hello anes,

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Back Case : 1
    Screen Protector: 1
    Other: 1 x Type-C to 3.5mm Headphone Adapter


  • Q

    Does Bluboo s1 have an ambient light sensor ??

    By Duarte Oct-05/2017 02:10:56

    A

    Hello Duarte,
    We are sorry it doesn't has.

  • Q

    This item is amoled display or ips display , whatas its ppi

    By Praveen Oct-05/2017 05:10:18

    A

    Hello Praveen,

    It is ips display and 401 ppi.

  • Q

    Does the phone come with pure android? Which version has?

    By Alfonso Oct-02/2017 09:10:10

    A

    Hello Alfonso,
    Yes, the system of the item is pure android.

    Please note that the system of the item is Android 7.0.

Prev 1 234 ... 10Go To: GO

  • Q

    Does it support the Vietnamese language?

    By Donald Conviser Oct-13/2017 07:10:23

    A

    Hello Donald,


    Yes, it can support Vietnamese language.


    Let me know if you need any further assistance.


  • Q

    What kind of plug is in the package? EU/German compatible?

    By cspretor Oct-11/2017 04:10:04

    A

    Hello cspretor,
    No plug, we will offer you an EU adapter so you can use in your country.

  • Q

    Hello, is possible use 2 sim cards and memory card at the same time? Thank you Best regards Peter

    By Peter Oct-11/2017 08:10:22

    A

    Hello Peter,
    We are sorry it can't.

  • Q

    Does BLUBOO S1 have Proximity Sensor?

    By Miroslav Oct-11/2017 07:10:46

    A

    Hello Miroslav,
    Yes it has.

  • Q

    if contain case and incassable

    By anes Oct-08/2017 02:10:43

    A

    Hello anes,

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Back Case : 1
    Screen Protector: 1
    Other: 1 x Type-C to 3.5mm Headphone Adapter


  • Q

    Does Bluboo s1 have an ambient light sensor ??

    By Duarte Oct-05/2017 02:10:56

    A

    Hello Duarte,
    We are sorry it doesn't has.

  • Q

    This item is amoled display or ips display , whatas its ppi

    By Praveen Oct-05/2017 05:10:18

    A

    Hello Praveen,

    It is ips display and 401 ppi.

  • Q

    Does the phone come with pure android? Which version has?

    By Alfonso Oct-02/2017 09:10:10

    A

    Hello Alfonso,
    Yes, the system of the item is pure android.

    Please note that the system of the item is Android 7.0.

  • Q

    Does this phone have a gyroscope?

    By bruno Sep-27/2017 05:09:06

    A

    Hello bruno,
    Yes it has.

  • Q

    Does this phone have a gyroscope?

    By bruno Sep-27/2017 05:09:14

    A

    Hello bruno,
    Yes it has.

Prev 1 234 ... 8Go To: GO

  • Q

    do you have in stock and how quickly sent to the Russian Federation

    By Alex Oct-12/2017 05:10:25

    A

    Hello Alex,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    do you have in stock and how quickly sent to the Russian Federation

    By Alex Oct-12/2017 04:10:26

    A

    Hello Alex,


    This item in stock now.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long process shipping to jakarta- indonesia ?

    By syahroni Sep-18/2017 04:09:44

    A

    Hello syahroni,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    i read that with priority direct shipping i wouldn't pay duty... priority shipping isn't available as an option...

    By brian b Sep-18/2017 01:09:47

    A

    Hello brian,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Which is the best shipment option to avoid impot taxes for Portugal?

    By Vítor Azevedo Sep-17/2017 01:09:19

    A

    Hello Vítor,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    If I order a Bluboo S1 for Brazil, would there be any way you could put it as a birthday present? Just to not pay the import tax

    By Bernardo Sep-17/2017 12:09:18

    A

    Hello Bernardo,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    when will it be shipped to europe (especially germany)??? Im waiting since 20th of July for dispatch... its very disappointing

    By Filip Sep-09/2017 09:09:53

    A

    Hello Filip,
    We will ship this item between Sep 10 - Sep 11.

  • Q

    Hello: Is this product going to be shipped from Europe any time soon?

    By Luciano Sep-03/2017 04:09:44

    A

    Hello Luciano,
    We are sorry we don't have this plan yet.

  • Q

    I bought a Blubo s1 white. Please write on the package that is a gift.

    By Łukasz Aug-31/2017 01:08:53

    A

    Hello Łukasz,
    Please kindly note that we are unable to declare the order with a gift for we will be punished once it is found.

    Hope you can understand that.

  • Q

    you send prodct to Germany have today exprience ? Thanks Regard Richard

    By Richard Aug-15/2017 08:08:44

    A

    Hello Richard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How much would I ship to Mexico?

    By kevin aguilar martinez Aug-11/2017 02:08:30

    A

    Hello kevin,

    You can see the shipping cost and delivery time during the checkout.


    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


Prev 1 2Go To: GO

  • Q

    because of the high import taxes here in Brazil, could you declare a value below $ 100?

    By Arinardo Sep-10/2017 04:09:13

    A

    Hello Arinardo,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hello bluboo s1 support Viet Nam? How much Ship to Viet nam?

    By Lộc Sep-09/2017 03:09:46

    A

    Hello Lộc,

    4G is not ok in Viet Nam, 3G and 2G are ok in Viet Nam.

    It can be shipped to Viet Nam.


    You can see the shipping cost and delivery time during the checkout.

    Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.

    The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.


  • Q

    Hi, i'm from Portugal and i have 2 questions: - does Bluboo S1 4G Phablet network is compatible with Portugal? - do i have any european ensurance? Thanks

    By Mafalda Aug-31/2017 08:08:24

    A

    Hello Mafalda,

    Please check with your local communication company if they suport this network frequency:

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz


    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I ve read that phone doesnt have light sensor for auto adjusting brightness. Does have light sensor or not?

    By John Viker Aug-22/2017 04:08:55

    A

    Hello John,


    After reconfirmation with the supplier, the phone comes with the light sensor for auto adjusting brightness.

    Thank you for your inquiry.


  • Q

    es 4 g en mexico? o 3g? y cuando se envia?

    By Rene Aug-01/2017 09:08:50

    A

    Hello Rene,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100Mhz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi,I am Indian.i want to buy bluboo s1.can bliboo s1 support Indian cellular network?

    By Dilip kumar Das Jul-25/2017 10:07:44

    A

    Hello Dilip,


    Yes, it can support Indian cellular network.

    Be free to order it.

    Thank you for your inquiry.

  • Q

    Hi im italian and i want buy this Bluboo S1, there is italian languages? And How many days will the phone arrive? And the last thing, is AMOLED technology?

    By Marco Jul-23/2017 07:07:25

    A

    Hello Marco,
    It does not support Italian.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    It has dual LED.