Save big on our app!
code_img
Ship to / USD
Language
Live Chat
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • Need help before making an order?
  • Chat with us in real-time.
  • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
Online Shopping: Drones micro sd led headlights smartwatch auto light bulbs xiaomi more
  • All Categories
  • Mobile Phones
  • Tablet PC & Accessories
  • Consumer Electronics
  • Computers & Networking
  • Electrical & Tools
  • Apparel
  • Bags & Shoes
  • Toys & Hobbies
  • Watches & Jewelry
  • Home & Garden
  • Health & Beauty
  • Outdoors & Sports
  • LED Lights & Flashlights
  • Automobiles & Motorcycle
  • Baby & Kids
  • Office & School Supplies
  • Appliances
  • Gaming

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (100)
  • Product information (74)
  • Stock status (3)
  • Payment (1)
  • About shipping (17)
  • Others (5)
  • Q

    It is showing free shipping to India. So Custom Duty charges will be applicable or not?

    By Shankar Warang Aug-17/2017 09:08:40

    A

    Hello Shankar,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    It have install electronic compas? Tiene instalada la brujula? Regard.

    By Fernando Luis Robinson Morande Aug-15/2017 02:08:22

    A

    Hello Fernando,

    Thanks for your inquiry.

    The item has E-Compass.

  • Q

    Hello, If I bought MAZE Alpha 4G Phablet, then I understand that you will send it to me no earlier than 30 August? Regards, Valerijanas

    By Valerijanas Aug-12/2017 09:08:43

    A

    Hello Valerijanas,
    Yes.

  • Q

    Hello Gearbest, How can I use quick charge 9V/2A according to the phone's description? Thanks.

    By Chinh Vu Aug-12/2017 12:08:24

    A

    Hello Chinh,
    Thanks for your inwuiry.

    Yes, you can use quick charge 9V/2A.

  • Q

    how long till it gets to the uk

    By John Aug-05/2017 02:08:50

    A

    Hello John,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long does it take to get to the UK

    By John Aug-05/2017 02:08:06

    A

    Hello John,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it ship with US plug or just EU plug?

    By Ritualx Aug-03/2017 10:08:09

    A

    Hello Ritualx,
    We will offer you an US adapter so you can use this item.

  • Q

    Hello, I am aware that you do not stock/sell back covers for the Maze Alpha. Can you advise from where I can order one? Thank you. GOO

    By GOO Aug-03/2017 12:08:39

    A

    Hello GOO,
    Thanks for your inquiry.

    Sorry, we do not have the case for the item for sale yet.

  • Q

    Hello, please, could you please send the shipment to Panama please, I beg you to die for buying it

    By Brayan Alexis Aug-01/2017 08:08:56

    A

    Hello Brayan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hi, this phone has radio FM ? Thanks

    By Marco Aug-01/2017 05:08:31

    A

    Hello Marco,
    We are sorry this doesn't has.

Prev 1 234 ... 10Go To: GO

  • Q

    It have install electronic compas? Tiene instalada la brujula? Regard.

    By Fernando Luis Robinson Morande Aug-15/2017 02:08:22

    A

    Hello Fernando,

    Thanks for your inquiry.

    The item has E-Compass.

  • Q

    Hello Gearbest, How can I use quick charge 9V/2A according to the phone's description? Thanks.

    By Chinh Vu Aug-12/2017 12:08:24

    A

    Hello Chinh,
    Thanks for your inwuiry.

    Yes, you can use quick charge 9V/2A.

  • Q

    Does it ship with US plug or just EU plug?

    By Ritualx Aug-03/2017 10:08:09

    A

    Hello Ritualx,
    We will offer you an US adapter so you can use this item.

  • Q

    Hello, I am aware that you do not stock/sell back covers for the Maze Alpha. Can you advise from where I can order one? Thank you. GOO

    By GOO Aug-03/2017 12:08:39

    A

    Hello GOO,
    Thanks for your inquiry.

    Sorry, we do not have the case for the item for sale yet.

  • Q

    Hi, this phone has radio FM ? Thanks

    By Marco Aug-01/2017 05:08:31

    A

    Hello Marco,
    We are sorry this doesn't has.

  • Q

    Hello, I just purchased this product, can you send me the Power Adapter indicated for Latin America?

    By Luis Geovany Ontiveros Eivera Jul-31/2017 05:07:26

    A

    Hello Luis,
    Yes, we will offer you an adapter so you can use in your country.

  • Q

    I'm on virgin media network is my sim combatable with this phone.

    By Garry Jul-30/2017 12:07:19

    A

    Hello Garry,
    For the issue, you can check the frequency issue in the link http://maps.mobileworldlive.com/ and the information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    is there a version with amoled display??

    By Jens Jul-26/2017 07:07:43

    A

    Hello Jens,

    Sorry, there is no version for this model with the Amoled display.

    Thank you for your inquiry.

  • Q

    Can this phone also be charged with a 5 volt USB charger at a slower rate?

    By Mick Jul-21/2017 08:07:42

    A

    Hello Mick,

    It should be 9V/2A when charge the device.

    Let me know if you need any help.

  • Q

    Does this phone have fm radio and notification light?

    By Zouhair Jul-15/2017 06:07:06

    A

    Hello Zouhair,
    Yes, it does.

Prev 1 234 ... 8Go To: GO

  • Q

    Hi, I ordered this phone last week. When will it send to France? Thank you

    By Stephanie Jul-18/2017 10:07:31

    A

    Hello Stephanie,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hello, if i order the phone today it will ship immediately or on july 13 it works in italy? thanks very mutch

    By Riccardo Jun-25/2017 04:06:00

    A

    Hello Riccardo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hola queria saber si cuando acabe la preventa se enviará enseguida y si tiene actualizaciones via ota

    By sebastian Jun-23/2017 08:06:30

    A

    Hello, sebastian,

    Thank you for the inquiry.

    The item does not support OTA.

    Sorry, the item is back-ordered, we expect to ship it on around July 11st if you order it today.

    Please feel free to contact us if you have additional questions.


  • Q

    Hello, please, could you please send the shipment to Panama please, I beg you to die for buying it

    By Brayan Alexis Aug-01/2017 08:08:56

    A

    Hello Brayan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    It is showing free shipping to India. So Custom Duty charges will be applicable or not?

    By Shankar Warang Aug-17/2017 09:08:40

    A

    Hello Shankar,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, If I bought MAZE Alpha 4G Phablet, then I understand that you will send it to me no earlier than 30 August? Regards, Valerijanas

    By Valerijanas Aug-12/2017 09:08:43

    A

    Hello Valerijanas,
    Yes.

  • Q

    how long till it gets to the uk

    By John Aug-05/2017 02:08:50

    A

    Hello John,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long does it take to get to the UK

    By John Aug-05/2017 02:08:06

    A

    Hello John,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello there , can you send the item with low cost prize or as a gift to avoid custom taxes in Bulgaria and do you provide tracking number if Expedited shipping is selected ? Thanks

    By Alexander Jul-28/2017 01:07:59

    A

    Dear Alexander,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Что там с доставкой,уже сколько жду

    By Adatman Jul-16/2017 04:07:06

    A

    Hello Adatman,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, I am from Argentina, I made my purchase on Jun 23, I would like to know when it will be sent

    By Horacio Federico Laguna Jul-06/2017 04:07:06

    A

    Hello Horacio
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    When are they going to ship to Portugal? First are the pre-orders?

    By Zé Jorge Jul-06/2017 08:07:01

    A

    Hello Jorge,
    We will ship this item in Jul 24.

  • Q

    When will deliveries start? I ordered mine on 07/24 and so far it has yet to be sent !!

    By Jose Jorge Jul-06/2017 08:07:59

    A

    Hello Jose,
    We will ship this item in Jul 24.

  • Q

    Will this item ship to South Africa? Will i have to pay duties at customs on top of the stated price? regards

    By Ray Jul-06/2017 01:07:32

    A

    Hello Ray,

    It can be shipped to South Africa.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 2Go To: GO

  • Q

    Are there any cases available for this?

    By Justin Jul-25/2017 07:07:32

    A

    Hello Justin,

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Tempered Glass Screen Protector : 1
    SIM Needle: 1


  • Q

    Do you know any other good phones that support Australia?

    By James Jul-14/2017 09:07:41

    A

    Hello James,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Ele possui idioma em portugues do brasil?

    By Marcelo Biegelmeyer Jun-22/2017 01:06:00

    A

    Hello Marcelo,
    This item has the Portuguese .

  • Q

    Здравствуйте. Могу сделать бесплатный обзор телефона MAZE Alpha Android 4G Phablet. Сделаю качественный ролик и расскажу что Ваш магазин классный, будет много покупателей. https://www.youtube.com/channel/UCi2YHyjeXQuHmFCH56DnUwA Hello. Can make free phone review MAZE Alpha Android 4G Phablet . Make high-quality video and tell what Your shop is cool, there will be many buyers. https://www.youtube.com/channel/UCi2YHyjeXQuHmFCH56DnUwA

    By Aleksey Jun-22/2017 10:06:48

    A

    Hello Aleksey,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.


  • Q

    What about warranty? Im from Poland.

    By nosted Jun-20/2017 11:06:38

    A

    Hello nosted
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html