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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (100)
  • Product information (67)
  • Stock status (4)
  • Payment (2)
  • About shipping (20)
  • Others (7)
  • Q

    Will it get android Oreo Update

    By Rajeev Oct-19/2017 01:10:23

    A

    Hello Rajeev,
    Please note that the system of the item is Android 7.0 and it is unable to support system update.

    Hope you can understand that.

  • Q

    Hey I orderd this phone from this site. I got the receipt, but i didnt got any shipping details. How do I know if the item has shipped?

    By Anel Oct-07/2017 03:10:01

    A

    Hello Anel,
    This item in stock now, please contact our support center for your order issue.

  • Q

    If I order from the UK warehouse how long does it take to be delivered in the UK

    By scott begg Oct-05/2017 09:10:10

    A

    Hello scott,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi can i get a phone case with the package?

    By Andrew Sep-28/2017 08:09:04

    A

    Hello Andrew,


    Sorry it just have below items:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    Tempered Glass Screen Protector : 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


  • Q

    Does this phone support NFC?

    By Valery Sep-24/2017 05:09:31

    A

    Hello Valery,
    We are sorry not.

  • Q

    Google Play Market App program is installed?

    By Vita Sep-22/2017 05:09:58

    A

    Hello Vita,


    The google play store shhould be pre-installed.

    You can also download it by yourself.


    Google Play Store: Yes

  • Q

    can you ship to Italy region Sardinia cap 09045 quartu sant elena?

    By Piero Sep-22/2017 05:09:07

    A

    Hello Piero,

    Thank you for your inquiry.

    It can be shipped to Italy.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello . When will you send the goods?

    By Dmitry Kozhanov Sep-20/2017 08:09:51

    A

    Hello Dmitry,
    We except ship this item between Sep 21 - Sep 23.

  • Q

    Hello . When will you send the goods?

    By Dmitry Kozhanov Sep-20/2017 08:09:26

    A

    Hello Dmitry,
    We except ship this item between Sep 21 - Sep 23.

  • Q

    Do you have color blue or turkuise ?

    By Mateusz Sep-18/2017 06:09:45

    A

    Hello Mateusz,
    We are sorry we have black color only.

Prev 1 234 ... 10Go To: GO

  • Q

    Will it get android Oreo Update

    By Rajeev Oct-19/2017 01:10:23

    A

    Hello Rajeev,
    Please note that the system of the item is Android 7.0 and it is unable to support system update.

    Hope you can understand that.

  • Q

    Hi can i get a phone case with the package?

    By Andrew Sep-28/2017 08:09:04

    A

    Hello Andrew,


    Sorry it just have below items:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    Tempered Glass Screen Protector : 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


  • Q

    Does this phone support NFC?

    By Valery Sep-24/2017 05:09:31

    A

    Hello Valery,
    We are sorry not.

  • Q

    Google Play Market App program is installed?

    By Vita Sep-22/2017 05:09:58

    A

    Hello Vita,


    The google play store shhould be pre-installed.

    You can also download it by yourself.


    Google Play Store: Yes

  • Q

    Hello . When will you send the goods?

    By Dmitry Kozhanov Sep-20/2017 08:09:51

    A

    Hello Dmitry,
    We except ship this item between Sep 21 - Sep 23.

  • Q

    Hello . When will you send the goods?

    By Dmitry Kozhanov Sep-20/2017 08:09:26

    A

    Hello Dmitry,
    We except ship this item between Sep 21 - Sep 23.

  • Q

    Do you have color blue or turkuise ?

    By Mateusz Sep-18/2017 06:09:45

    A

    Hello Mateusz,
    We are sorry we have black color only.

  • Q

    Is there a 128 gb rom version for this product?

    By Alex Sep-12/2017 07:09:45

    A

    Hello Alex,
    We are sorry not.

  • Q

    is it a google play store installed?will I have to pay customs fees?

    By Ennio Sep-10/2017 07:09:37

    A

    Hello Ennio,


    It has google.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    processor helio p25? or helio p20?

    By Artur Sep-09/2017 04:09:44

    A

    Hello Artur,

    It is Helio P25.

Prev 1 234 ... 7Go To: GO

  • Q

    what is the meaning of "Dispatch: Ships on Sep 14". Does it mean, you will be shipping it on Sep 14th ? how long will it take for it to reach India ?

    By Deepak Aug-27/2017 05:08:06

    A

    Hello Deepak,


    Yes.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, I ordered this phone last week. When will it send to France? Thank you

    By Stephanie Jul-18/2017 10:07:31

    A

    Hello Stephanie,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hello, if i order the phone today it will ship immediately or on july 13 it works in italy? thanks very mutch

    By Riccardo Jun-25/2017 04:06:00

    A

    Hello Riccardo,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hola queria saber si cuando acabe la preventa se enviará enseguida y si tiene actualizaciones via ota

    By sebastian Jun-23/2017 08:06:30

    A

    Hello, sebastian,

    Thank you for the inquiry.

    The item does not support OTA.

    Sorry, the item is back-ordered, we expect to ship it on around July 11st if you order it today.

    Please feel free to contact us if you have additional questions.


  • Q

    why is the price displayed in Swedish Krone?

    By Patrick Ayo Oladokun Aug-25/2017 11:08:28

    A

    Hello Patrick,
    Thanks for your inquiry.

    The item price is SEKr.1546.38 now.

  • Q

    Hello, please, could you please send the shipment to Panama please, I beg you to die for buying it

    By Brayan Alexis Aug-01/2017 08:08:56

    A

    Hello Brayan,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hey I orderd this phone from this site. I got the receipt, but i didnt got any shipping details. How do I know if the item has shipped?

    By Anel Oct-07/2017 03:10:01

    A

    Hello Anel,
    This item in stock now, please contact our support center for your order issue.

  • Q

    If I order from the UK warehouse how long does it take to be delivered in the UK

    By scott begg Oct-05/2017 09:10:10

    A

    Hello scott,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    can you ship to Italy region Sardinia cap 09045 quartu sant elena?

    By Piero Sep-22/2017 05:09:07

    A

    Hello Piero,

    Thank you for your inquiry.

    It can be shipped to Italy.

    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How much Amount I have to pay including tax for grabbing it to my location (India)

    By MANOJ PRADHAN Sep-13/2017 04:09:13

    A

    Hello MANOJ,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Do you do shipping to Turkey? (Maze Alpha 4G)

    By Metin AKDOKUR Sep-09/2017 10:09:33

    A

    Hello Metin,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    It is showing free shipping to India. So Custom Duty charges will be applicable or not?

    By Shankar Warang Aug-17/2017 09:08:40

    A

    Hello Shankar,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, If I bought MAZE Alpha 4G Phablet, then I understand that you will send it to me no earlier than 30 August? Regards, Valerijanas

    By Valerijanas Aug-12/2017 09:08:43

    A

    Hello Valerijanas,
    Yes.

  • Q

    how long till it gets to the uk

    By John Aug-05/2017 02:08:50

    A

    Hello John,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how long does it take to get to the UK

    By John Aug-05/2017 02:08:06

    A

    Hello John,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello there , can you send the item with low cost prize or as a gift to avoid custom taxes in Bulgaria and do you provide tracking number if Expedited shipping is selected ? Thanks

    By Alexander Jul-28/2017 01:07:59

    A

    Dear Alexander,


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


Prev 1 2Go To: GO

  • Q

    Hi, is this phone suitable for Barbados?

    By C Newsam Sep-10/2017 10:09:36

    A

    Hello C,
    Please see the product description carefully:

    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Will LTE 4g work in India?

    By Kulkarni Sep-07/2017 12:09:11

    A

    Hello Kulkarni,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Are there any cases available for this?

    By Justin Jul-25/2017 07:07:32

    A

    Hello Justin,

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Tempered Glass Screen Protector : 1
    SIM Needle: 1


  • Q

    Do you know any other good phones that support Australia?

    By James Jul-14/2017 09:07:41

    A

    Hello James,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Ele possui idioma em portugues do brasil?

    By Marcelo Biegelmeyer Jun-22/2017 01:06:00

    A

    Hello Marcelo,
    This item has the Portuguese .

  • Q

    Здравствуйте. Могу сделать бесплатный обзор телефона MAZE Alpha Android 4G Phablet. Сделаю качественный ролик и расскажу что Ваш магазин классный, будет много покупателей. https://www.youtube.com/channel/UCi2YHyjeXQuHmFCH56DnUwA Hello. Can make free phone review MAZE Alpha Android 4G Phablet . Make high-quality video and tell what Your shop is cool, there will be many buyers. https://www.youtube.com/channel/UCi2YHyjeXQuHmFCH56DnUwA

    By Aleksey Jun-22/2017 10:06:48

    A

    Hello Aleksey,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.


  • Q

    What about warranty? Im from Poland.

    By nosted Jun-20/2017 11:06:38

    A

    Hello nosted
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html