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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (73)
  • Product information (59)
  • Stock status (4)
  • Payment (1)
  • About shipping (7)
  • Others (2)
  • Q

    I will have an extra charge of customs

    By christos panagopoulos Dec-07/2017 10:12:15

    A

    Hello christos,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, does this phone support OTA updates?

    By Roman Dec-06/2017 07:12:36

    A

    Hello Roman,

    The ROM on this Phone supports OTA and is multi language.

    Let me know if you need any further assistance.


  • Q

    All itens are STF-L09? Because it supports B7 4g band. Can you please correct the specs in item description

    By All itens are STF-L09? Because it supports B7 Nov-26/2017 11:11:41

    A

    Hello All,
    Please note that the item is indeed STF-L09, but it is unable to support B7 4G band.

  • Q

    Has guarantee this product?

    By Gonçalo Nov-24/2017 10:11:38

    A

    Hello Gonçalo,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Doee honor 9 support external sd??

    By Sakib Nov-23/2017 02:11:54

    A

    Hello Sakib,

    External Memory: Not Supported

    Let me know if you need any help.

  • Q

    is it work in brazil 4g?

    By Mayerikson Nov-20/2017 08:11:07

    A

    Hello Mayerikson,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    Will this phone work with 1. T-Mobile in the US , 2. Airtel in India Can I use a MicroSD card to expand capacity? thanks

    By Samrat Nov-15/2017 11:11:11

    A

    Hello Samrat,


    External Memory: Not Supported.

    Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    CDMA: CDMA: BC0
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    TD-SCDMA: TD-SCDMA B34/B39
    4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz

    Let me know if you need any further assistance.


  • Q

    The vertios is STF-L09 right Europe version? Does suport B20 LTE band?

    By Bruno Castro Nov-13/2017 05:11:16

    A

    Hello Bruno,

    This item is International Version, it can not support B20 LTE band.

    Let me know if you need any further assistance.


  • Q

    when it arrives in gray color ? already installed play store ?

    By paulo Nov-12/2017 08:11:28

    A

    Hello paulo,

    Google Play Store: Yes

    Only the black color is availiable.

    Let me know if you need any further assistance.


  • Q

    Is the Honor 9 compatible with the Three network in the UK?

    By Kevin Watts Nov-11/2017 02:11:56

    A

    Hello Kevin,

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


Prev 1 234 ... 8Go To: GO

  • Q

    Hi, does this phone support OTA updates?

    By Roman Dec-06/2017 07:12:36

    A

    Hello Roman,

    The ROM on this Phone supports OTA and is multi language.

    Let me know if you need any further assistance.


  • Q

    All itens are STF-L09? Because it supports B7 4g band. Can you please correct the specs in item description

    By All itens are STF-L09? Because it supports B7 Nov-26/2017 11:11:41

    A

    Hello All,
    Please note that the item is indeed STF-L09, but it is unable to support B7 4G band.

  • Q

    Has guarantee this product?

    By Gonçalo Nov-24/2017 10:11:38

    A

    Hello Gonçalo,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Doee honor 9 support external sd??

    By Sakib Nov-23/2017 02:11:54

    A

    Hello Sakib,

    External Memory: Not Supported

    Let me know if you need any help.

  • Q

    is it work in brazil 4g?

    By Mayerikson Nov-20/2017 08:11:07

    A

    Hello Mayerikson,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    Will this phone work with 1. T-Mobile in the US , 2. Airtel in India Can I use a MicroSD card to expand capacity? thanks

    By Samrat Nov-15/2017 11:11:11

    A

    Hello Samrat,


    External Memory: Not Supported.

    Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    CDMA: CDMA: BC0
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    TD-SCDMA: TD-SCDMA B34/B39
    4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz

    Let me know if you need any further assistance.


  • Q

    The vertios is STF-L09 right Europe version? Does suport B20 LTE band?

    By Bruno Castro Nov-13/2017 05:11:16

    A

    Hello Bruno,

    This item is International Version, it can not support B20 LTE band.

    Let me know if you need any further assistance.


  • Q

    when it arrives in gray color ? already installed play store ?

    By paulo Nov-12/2017 08:11:28

    A

    Hello paulo,

    Google Play Store: Yes

    Only the black color is availiable.

    Let me know if you need any further assistance.


  • Q

    Is the Honor 9 compatible with the Three network in the UK?

    By Kevin Watts Nov-11/2017 02:11:56

    A

    Hello Kevin,

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Is the 4G/ LTE network compatible with Mexico?

    By Juan Diego Nov-06/2017 08:11:58

    A

    Hello Juan,


    It can work with below 4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz.


    Let me know if you need any further assistance.


Prev 1 23456Go To: GO

  • Q

    I bought it on 09/22 and so far it has not been shipped, and every day it changes when it will be shipped when I bought it I would say between 03/10 and 05/10, when will it actually be in stock? It's been 15 days since I bought it.

    By Henrique Oct-07/2017 08:10:56

    A

    Hello Henrique,
    This item in stock now, please contact our support center for your order issue.

  • Q

    When will the blue be available to buy? And gray, do you'll have stock? Thanks!

    By Pedro Silva Oct-05/2017 07:10:37

    A

    Hello Pedro,
    For the item in the link http://www.gearbest.com/m-goods-sn-215659802.htm , please note that it is in stock now.

    For the phone, we are sotty that there is no gray item.

  • Q

    Você tem a versão com 6GB RAM !28GB ROM?

    By Bento Carlos Sep-30/2017 10:09:53

    A

    Hello Bento,
    This smartphone has only 4GB RAM + 64GB ROM .Let me know if you need any help.

  • Q

    Is it available in stock?

    By Alexandre Ricarte Sep-24/2017 05:09:23

    A

    Hello Alexandre,
    We are sorry this item not in stock now, we except in stock between Sep 29 - Oct 2.

  • Q

    I will have an extra charge of customs

    By christos panagopoulos Dec-07/2017 10:12:15

    A

    Hello christos,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    any customs tax for expedition to italy????

    By Marco Oct-22/2017 10:10:17

    A

    Hello Marco,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello i would like to know if for expeditions to italy there are customs duties or its totally free......thank you!

    By Marco Oct-22/2017 06:10:08

    A

    Hello Marco,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    what is the expedited shipping? EMS or DHL?

    By facundo Oct-12/2017 10:10:50

    A

    Hello facundo,
    DHL.

  • Q

    Could you please tell when will be shipped?

    By Andre Oct-02/2017 10:10:42

    A

    Hello Andre,
    We except ship this item between Oct 10 - Oct 12.

  • Q

    Is this product coming from EU Warehouse?

    By john.vajas Sep-25/2017 07:09:24

    A

    Hello john.vajas,
    We ship this item from CN warehouse.

  • Q

    Please add Priority Line - Spain Express, so the smartphone doesn't get held in customs while shipping to Portugal. Do that and i will purchase one.

    By Tomás Sep-10/2017 09:09:14

    A

    Hello Tomás,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Add Priority Direct Mail / Priority Line to Portugal and will have one.

    By Sergio Sep-07/2017 09:09:02

    A

    Hello Sergio,

    Sorry, it can only be shipped to Portugal via Registered Air Mail now.

    We will update the newest shipping information once we have the other shipping methods.

  • Q

    a question Can the phone pick up the signal in Mexico?

    By Alejandro Oct-07/2017 04:10:15

    A

    Hello Alejandro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

  • Q

    Hello I m brasilian I dont speack english very well but you know if the stock will renew?please fast answer!!

    By iago antunes patriota Sep-23/2017 08:09:49

    A

    Hello iago,
    This item not in stock now, we except in stock between Sep 28 - Oct 2.