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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (53)
  • Product information (42)
  • Stock status (4)
  • Payment (0)
  • About shipping (5)
  • Others (2)
  • Q

    Will i be able to run every application properly with international version? Without needing to install anything. Also, i heard 4g band doesnt work here, is that true?

    By Lucas10 Oct-20/2017 08:10:06

    A

    Hello Lucas10,

    It can support below

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Is the EU power supply included?

    By Matt Oct-19/2017 08:10:19

    A

    Hello Matt,


    Usually we will ship out an Power Adapter against your country.


    Let me know if you need any further assistance.


  • Q

    Hello, Is this the Honor 9 STF-L09 model (for Europe)? You mention that LTE network bands are the following: 4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41 So the LTE band 20 (800) is not supported? It should be for Europe (STF-L09). Or it is STF-AL00 (for China) model with international ROM? Thanks!

    By Daniel Oct-18/2017 03:10:14

    A

    Hello Daniel,
    For the item, please note that the item is unable to support B20.

    Besides, please note that it is STF-L09.

  • Q

    According to gsmarena this phone supports expandable memory in sim slot 2 on same tray for sim card. MEMORY Card slot microSD, up to 256 GB (uses SIM 2 slot) Internal 64/128 GB, 4/6 GB RAM Does the phone you sell here support this?

    By CHRISTOPHER A Oct-18/2017 02:10:31

    A

    Dear CHRISTOPHER,


    Thank you for your inquiry.

    It does not support SD card.

    SIM Card Slot: Dual SIM,Dual Standby
    SIM Card Type: Micro SIM Card,Nano SIM Card

  • Q

    Doesn't it come with an EU adapter?

    By André Oct-14/2017 10:10:04

    A

    Hello André,


    It included one Power Adapter against your country.


    Let me know if you need any further assistance.


  • Q

    what is the expedited shipping? EMS or DHL?

    By facundo Oct-12/2017 10:10:50

    A

    Hello facundo,
    DHL.

  • Q

    Hello and it comes with the global rom?

    By Daniel Oct-11/2017 03:10:57

    A

    Hello Daniel,
    It's international ROM.

  • Q

    Is german language provided by the phone?

    By Vladimir Oct-11/2017 02:10:44

    A

    Hello Vladimir,
    Yes supported.

  • Q

    Is the german language supported?

    By Vladimir Oct-11/2017 02:10:10

    A

    Hello Vladimir,
    Yes it support.

  • Q

    Hi I have checked the Country-based mobile phone network frequency bands coverage guide but couldnt really make out much of it. Will this work in Portugal, with MEO for instance? Thank you

    By Pedro Oct-10/2017 05:10:51

    A

    Hello Pedro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

Prev 1 23456Go To: GO

  • Q

    Will i be able to run every application properly with international version? Without needing to install anything. Also, i heard 4g band doesnt work here, is that true?

    By Lucas10 Oct-20/2017 08:10:06

    A

    Hello Lucas10,

    It can support below

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    Is the EU power supply included?

    By Matt Oct-19/2017 08:10:19

    A

    Hello Matt,


    Usually we will ship out an Power Adapter against your country.


    Let me know if you need any further assistance.


  • Q

    Hello, Is this the Honor 9 STF-L09 model (for Europe)? You mention that LTE network bands are the following: 4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41 So the LTE band 20 (800) is not supported? It should be for Europe (STF-L09). Or it is STF-AL00 (for China) model with international ROM? Thanks!

    By Daniel Oct-18/2017 03:10:14

    A

    Hello Daniel,
    For the item, please note that the item is unable to support B20.

    Besides, please note that it is STF-L09.

  • Q

    According to gsmarena this phone supports expandable memory in sim slot 2 on same tray for sim card. MEMORY Card slot microSD, up to 256 GB (uses SIM 2 slot) Internal 64/128 GB, 4/6 GB RAM Does the phone you sell here support this?

    By CHRISTOPHER A Oct-18/2017 02:10:31

    A

    Dear CHRISTOPHER,


    Thank you for your inquiry.

    It does not support SD card.

    SIM Card Slot: Dual SIM,Dual Standby
    SIM Card Type: Micro SIM Card,Nano SIM Card

  • Q

    Doesn't it come with an EU adapter?

    By André Oct-14/2017 10:10:04

    A

    Hello André,


    It included one Power Adapter against your country.


    Let me know if you need any further assistance.


  • Q

    Hello and it comes with the global rom?

    By Daniel Oct-11/2017 03:10:57

    A

    Hello Daniel,
    It's international ROM.

  • Q

    Is german language provided by the phone?

    By Vladimir Oct-11/2017 02:10:44

    A

    Hello Vladimir,
    Yes supported.

  • Q

    Is the german language supported?

    By Vladimir Oct-11/2017 02:10:10

    A

    Hello Vladimir,
    Yes it support.

  • Q

    Hi I have checked the Country-based mobile phone network frequency bands coverage guide but couldnt really make out much of it. Will this work in Portugal, with MEO for instance? Thank you

    By Pedro Oct-10/2017 05:10:51

    A

    Hello Pedro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

  • Q

    Hello, which version is? STF-AL00, STF-AL10, STF-AL09?

    By Salazar Oct-09/2017 05:10:50

    A

    Hello Salazar,
    Please note that the modl of the item is STF-L09.

Prev 1 2345Go To: GO

  • Q

    I bought it on 09/22 and so far it has not been shipped, and every day it changes when it will be shipped when I bought it I would say between 03/10 and 05/10, when will it actually be in stock? It's been 15 days since I bought it.

    By Henrique Oct-07/2017 08:10:56

    A

    Hello Henrique,
    This item in stock now, please contact our support center for your order issue.

  • Q

    When will the blue be available to buy? And gray, do you'll have stock? Thanks!

    By Pedro Silva Oct-05/2017 07:10:37

    A

    Hello Pedro,
    For the item in the link http://www.gearbest.com/m-goods-sn-215659802.htm , please note that it is in stock now.

    For the phone, we are sotty that there is no gray item.

  • Q

    Você tem a versão com 6GB RAM !28GB ROM?

    By Bento Carlos Sep-30/2017 10:09:53

    A

    Hello Bento,
    This smartphone has only 4GB RAM + 64GB ROM .Let me know if you need any help.

  • Q

    Is it available in stock?

    By Alexandre Ricarte Sep-24/2017 05:09:23

    A

    Hello Alexandre,
    We are sorry this item not in stock now, we except in stock between Sep 29 - Oct 2.

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  • Q

    what is the expedited shipping? EMS or DHL?

    By facundo Oct-12/2017 10:10:50

    A

    Hello facundo,
    DHL.

  • Q

    Could you please tell when will be shipped?

    By Andre Oct-02/2017 10:10:42

    A

    Hello Andre,
    We except ship this item between Oct 10 - Oct 12.

  • Q

    Is this product coming from EU Warehouse?

    By john.vajas Sep-25/2017 07:09:24

    A

    Hello john.vajas,
    We ship this item from CN warehouse.

  • Q

    Please add Priority Line - Spain Express, so the smartphone doesn't get held in customs while shipping to Portugal. Do that and i will purchase one.

    By Tomás Sep-10/2017 09:09:14

    A

    Hello Tomás,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Add Priority Direct Mail / Priority Line to Portugal and will have one.

    By Sergio Sep-07/2017 09:09:02

    A

    Hello Sergio,

    Sorry, it can only be shipped to Portugal via Registered Air Mail now.

    We will update the newest shipping information once we have the other shipping methods.

  • Q

    a question Can the phone pick up the signal in Mexico?

    By Alejandro Oct-07/2017 04:10:15

    A

    Hello Alejandro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B8 TD-LTE B38/B39/B40/41

  • Q

    Hello I m brasilian I dont speack english very well but you know if the stock will renew?please fast answer!!

    By iago antunes patriota Sep-23/2017 08:09:49

    A

    Hello iago,
    This item not in stock now, we except in stock between Sep 28 - Oct 2.