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Home > Hot Products

Customer Questions & AnswersAsk a question

  • All (19)
  • Product information (12)
  • Stock status (1)
  • Payment (0)
  • About shipping (4)
  • Others (2)
  • Q

    When can the camera appear on sale in a EU warehouse?

    By Ace-B Oct-18/2017 09:10:24

    A

    Hello Ace-B,
    We are sorry we don't have this plan yet.

  • Q

    I wanted to order this product, but I'm leaving on a trip in three weeks, and afaik you cannot guarantee it will reach me in that time (Belgium). Such a pity...

    By Thomas Oct-10/2017 04:10:44

    A

    Hello Thomas,
    This item in stock now, we can ship to you at once.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


  • Q

    Hello i bought this camera and i got it. But after i test my video I move my video to my PC and video looks goggles like divide. how can i change this to Vr?

    By YANG Sep-30/2017 10:09:56

    A

    Hello YANG
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello sir, i'd like to bye a xiaomi mijia 3.5k Panorama Action Camera but there are 2 editions domestic and international.Could you explane to me the diferrence between. thanks for your time

    By MARIA Sep-19/2017 07:09:50

    A

    Dear MARIA,


    Thank you for your inquiry.

    The differences between the international edition and domestic edition: the international edition is equipped with English external packing, English user manual and uses English version APP

  • Q

    Would you like to know the amount of tax you have to pay here in Brazil if it will be taxed?

    By Thiago Jul-27/2017 08:07:46

    A

    Hello Thiago,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, can the domestic version be used with the English app? Thanks!

    By Laurent Jun-28/2017 04:06:40

    A

    Hello Laurent,
    Yes,it supports English,Simplified Chinese,Traditional Chinese.

    Let me know if you need any help.

  • Q

    Will the android phone with Exynos 5433 CPU render full resolution video?

    By Saulius Jun-27/2017 03:06:01

    A

    Hello, Saulius

    Thank you for the inquiry.

    3.5K video resolution, which can bring you high HD video enjoyment.

    If the screen resolution of your smartphone support this 3.5K resolution, then yes it is supported.

    Please feel free to contact us if you have additional questions.

  • Q

    Can i use the english app from playstore for the domestic version? The writings on the camera screen (where i can choose photo mode, video mode, timelapse and settings) will be english in domestic mode? So only the manual wont be english?

    By Thomas Jun-22/2017 12:06:58

    A

    Hello Thomas,
    Yes, you can use English app.

  • Q

    Difference between domestic and international version?

    By Erik Madden Jun-20/2017 09:06:49

    A

    Hello Erik,


    The differences between the international edition and domestic edition:

    the international edition is equipped with English external packing, English user manual and uses English version APP

    Thank you for your inquiry.

  • Q

    How long does it take to USA?

    By Kee Jun-19/2017 06:06:22

    A

    Dear Kee,


    Total Delivery Time = Processing Time + Shipping Time
    We will need approximately 3-5 business days to arrange shipment of your order.

    The exact shipping time depends on the shipping method you choose.
    1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
    2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
    3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

    Please note that the above shipping times are for guidance only.


Prev 1 2Go To: GO

  • Q

    Hello i bought this camera and i got it. But after i test my video I move my video to my PC and video looks goggles like divide. how can i change this to Vr?

    By YANG Sep-30/2017 10:09:56

    A

    Hello YANG
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello sir, i'd like to bye a xiaomi mijia 3.5k Panorama Action Camera but there are 2 editions domestic and international.Could you explane to me the diferrence between. thanks for your time

    By MARIA Sep-19/2017 07:09:50

    A

    Dear MARIA,


    Thank you for your inquiry.

    The differences between the international edition and domestic edition: the international edition is equipped with English external packing, English user manual and uses English version APP

  • Q

    Hello, can the domestic version be used with the English app? Thanks!

    By Laurent Jun-28/2017 04:06:40

    A

    Hello Laurent,
    Yes,it supports English,Simplified Chinese,Traditional Chinese.

    Let me know if you need any help.

  • Q

    Will the android phone with Exynos 5433 CPU render full resolution video?

    By Saulius Jun-27/2017 03:06:01

    A

    Hello, Saulius

    Thank you for the inquiry.

    3.5K video resolution, which can bring you high HD video enjoyment.

    If the screen resolution of your smartphone support this 3.5K resolution, then yes it is supported.

    Please feel free to contact us if you have additional questions.

  • Q

    Can i use the english app from playstore for the domestic version? The writings on the camera screen (where i can choose photo mode, video mode, timelapse and settings) will be english in domestic mode? So only the manual wont be english?

    By Thomas Jun-22/2017 12:06:58

    A

    Hello Thomas,
    Yes, you can use English app.

  • Q

    Difference between domestic and international version?

    By Erik Madden Jun-20/2017 09:06:49

    A

    Hello Erik,


    The differences between the international edition and domestic edition:

    the international edition is equipped with English external packing, English user manual and uses English version APP

    Thank you for your inquiry.

  • Q

    Good morning the battery can be replaced with a spare battery for a longer life or is it only rechargable? regards

    By Manlio Carlo Jun-14/2017 02:06:25

    A

    Hello Manlio,
    Only for rechargable.

  • Q

    Is there any, sold apart, waterproof case, bike clip, etc ?

    By Paulo Eduardo May-11/2017 04:05:51

    A

    Hello Paulo,
    Package Contents: 1 x Xiaomi mijia 3.5K Panorama Action Camera, 1 x USB Cable ( 93cm ), 1 x Tripod, 1 x Pouch

  • Q

    Buenas noches las instrucciones y en la app vendrá en Español también?

    By Cristóbal May-10/2017 02:05:17

    A

    Hello Cristóbal,


    Language: English,Simplified Chinese,Traditional Chinese.

  • Q

    Do you have any acessory to this camera ?

    By Paulo Eduardo May-10/2017 01:05:37

    A

    Hello Paulo,


    Package Contents: 1 x Xiaomi mijia 3.5K Panorama Action Camera, 1 x USB Cable ( 93cm ), 1 x Tripod, 1 x Pouch.

Prev 1 2Go To: GO

  • Q

    Hi. Please tell me what happened to EU warehouse? Yesterday was available. I was about to purchase today, but no EU warehouse in the list. Thank you very much.

    By Roman Tashev May-30/2017 09:05:43

    A

    Hello Roman,
    We are sorry this item not in stock in EU warehouse.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    When can the camera appear on sale in a EU warehouse?

    By Ace-B Oct-18/2017 09:10:24

    A

    Hello Ace-B,
    We are sorry we don't have this plan yet.

  • Q

    I wanted to order this product, but I'm leaving on a trip in three weeks, and afaik you cannot guarantee it will reach me in that time (Belgium). Such a pity...

    By Thomas Oct-10/2017 04:10:44

    A

    Hello Thomas,
    This item in stock now, we can ship to you at once.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


  • Q

    Would you like to know the amount of tax you have to pay here in Brazil if it will be taxed?

    By Thiago Jul-27/2017 08:07:46

    A

    Hello Thiago,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long does it take to USA?

    By Kee Jun-19/2017 06:06:22

    A

    Dear Kee,


    Total Delivery Time = Processing Time + Shipping Time
    We will need approximately 3-5 business days to arrange shipment of your order.

    The exact shipping time depends on the shipping method you choose.
    1) Flat Rate Shipping: Between 10-25 business days to ship to the destination, by post office.
    2) Standard Shipping: Between 7-15 business days to be delivered, by EMS.
    3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB.

    Please note that the above shipping times are for guidance only.


  • Q

    Can you showed the value of this products under 30$?

    By bebe May-07/2017 11:05:53

    A

    Hello bebe,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is there any warranty on this product?

    By Chan May-04/2017 09:05:19

    A

    Hello Chan
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html