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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (85)
  • Product information (65)
  • Stock status (10)
  • Payment (1)
  • About shipping (5)
  • Others (4)
  • Q

    Do you Still have stock?

    By Pedro Dec-07/2017 06:12:09

    A

    Hello Pedro,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Does this product have Brazilian Portuguese (Portuguese-Brazil)?

    By Silas Nov-29/2017 03:11:42

    A

    Hello Silas,
    It has Brazilian Portuguese.

    Let me know if you need any help.

  • Q

    Earlier i asked if the oneplus 5 supports OTA and you said it didnt, but on the Product FAQ is saying it supports, so does it supports or not ?

    By Charles Nov-27/2017 06:11:49

    A

    Hello Charles,
    For the itme in the link http://www.gearbest.com/m-goods-sn-212408505.htm , please note that it is unable to support OTA.

    Hope you can understand that.

  • Q

    Hello, does this version have the language in Portuguese?

    By Geovane Silva Nov-25/2017 08:11:31

    A

    Hello Geovane,
    This item has Portuguese language .

  • Q

    does it come with Dash charger?

    By amir abud Nov-22/2017 03:11:38

    A

    Hello amir,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hello, Does this version support OTA ? It says yes in the FAQ but you answer no to several questions about OTA support.

    By Francis Nov-17/2017 05:11:55

    A

    Hello Francis,
    It supports OTA.

    Let me know if you need any help.

  • Q

    Hello, I would to like to know if it is possible to have the EU charger

    By Francois Nov-16/2017 05:11:08

    A

    Hello Francois,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hello, this version can it work in france (not global version) ? thank you best regards

    By Lbraghi Nov-11/2017 07:11:24

    A

    Hello Lbraghi,

    It can work with below Network:
    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TD-LTE B38/B39/B40/B41.


    Let me know if you need any further assistance.


  • Q

    Funciona no Brasil?

    By Soldado Nov-06/2017 07:11:38

    A

    Hello Soldado,


    It can work with below Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM 850/900/1800/1900MHz
    CDMA: CDMA EVDO:BC0
    3G: WCDMA B1/B2/B4/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    I purchased this item https://www.gearbest.com/cell-phones/pp_691980.html on the 14th of October and still haven't received shipping notification. Is this item in stock? If not, will you be able to send another color (grey) that's the same price? Thanks Farhaan

    By Farhaan Ahmed Oct-28/2017 02:10:23

    A

    Hello Farhaan,
    We are sorry this item not in stock now, you can change https://www.gearbest.com/cell-phones/pp_682688.html

Prev 1 234 ... 9Go To: GO

  • Q

    Does this product have Brazilian Portuguese (Portuguese-Brazil)?

    By Silas Nov-29/2017 03:11:42

    A

    Hello Silas,
    It has Brazilian Portuguese.

    Let me know if you need any help.

  • Q

    Earlier i asked if the oneplus 5 supports OTA and you said it didnt, but on the Product FAQ is saying it supports, so does it supports or not ?

    By Charles Nov-27/2017 06:11:49

    A

    Hello Charles,
    For the itme in the link http://www.gearbest.com/m-goods-sn-212408505.htm , please note that it is unable to support OTA.

    Hope you can understand that.

  • Q

    Hello, does this version have the language in Portuguese?

    By Geovane Silva Nov-25/2017 08:11:31

    A

    Hello Geovane,
    This item has Portuguese language .

  • Q

    does it come with Dash charger?

    By amir abud Nov-22/2017 03:11:38

    A

    Hello amir,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hello, Does this version support OTA ? It says yes in the FAQ but you answer no to several questions about OTA support.

    By Francis Nov-17/2017 05:11:55

    A

    Hello Francis,
    It supports OTA.

    Let me know if you need any help.

  • Q

    Hello, I would to like to know if it is possible to have the EU charger

    By Francois Nov-16/2017 05:11:08

    A

    Hello Francois,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hello, this version can it work in france (not global version) ? thank you best regards

    By Lbraghi Nov-11/2017 07:11:24

    A

    Hello Lbraghi,

    It can work with below Network:
    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TD-LTE B38/B39/B40/B41.


    Let me know if you need any further assistance.


  • Q

    Funciona no Brasil?

    By Soldado Nov-06/2017 07:11:38

    A

    Hello Soldado,


    It can work with below Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM 850/900/1800/1900MHz
    CDMA: CDMA EVDO:BC0
    3G: WCDMA B1/B2/B4/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B18/B19/B20/B25/B26/B28/B29/B30/B66
    TDD/TD-LTE: TD-LTE B38/B39/B40/41.


    Let me know if you need any further assistance.


  • Q

    What's the difference between global version and normal version?

    By Catharina Oct-27/2017 02:10:28

    A

    Hello Catharina,
    The global version supports OTA.

  • Q

    I live in Brazil but I did not buy the global version, the cell phone will work right?

    By Tatyele Oct-27/2017 07:10:53

    A

    Hello Tatyele,


    Please contact your local operator to confirm whether it can be used or not in your country.


    Network:
    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TD-LTE B38/B39/B40/B41

Prev 1 234 ... 7Go To: GO

  • Q

    Do you Still have stock?

    By Pedro Dec-07/2017 06:12:09

    A

    Hello Pedro,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    I purchased this item https://www.gearbest.com/cell-phones/pp_691980.html on the 14th of October and still haven't received shipping notification. Is this item in stock? If not, will you be able to send another color (grey) that's the same price? Thanks Farhaan

    By Farhaan Ahmed Oct-28/2017 02:10:23

    A

    Hello Farhaan,
    We are sorry this item not in stock now, you can change https://www.gearbest.com/cell-phones/pp_682688.html

  • Q

    I want to make a purchase of the product, but it is not available, are you planning to sell it again?

    By Matheus Oct-19/2017 08:10:04

    A

    Hello Matheus,
    You can check https://www.gearbest.com/cell-phones/pp_684559.html

  • Q

    I confirmed the purchase of https://www.gearbest.com/cell-phones/pp_682688.html?wid=21, when do I receive it? And if I do not have it in stock will I still receive it? When?

    By André Lucas Oct-05/2017 07:10:59

    A

    Hello André,


    For the item. please note that it is in stock now.

    You can make the order normally and we will arrange the shipment soon.


    For the shipping time, generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Sorry, I ordered the item https://www.gearbest.com/cell-phones/pp_682688.html, it is in stock? If not, how do I cancel the order?

    By André Lucas Oct-05/2017 07:10:03

    A

    Hello André,

    Yes, the item is in stock now.


    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Is the product in stock?

    By André Lucas Oct-05/2017 07:10:08

    A

    Hello André,
    Yes.The item in the link https://www.gearbest.com/m-goods-sn-212408505.htm is available.

    And you can make the order normally and we will arrange the shipment soon.

  • Q

    Is this phone in Stock? I ordered it six days ago but it hasn't been shipped yet

    By ALBERTO REPETTO Sep-26/2017 09:09:00

    A

    Hello ALBERTO,
    We are sorry this item not in stock now, we will ship to you once in stock.

  • Q

    I have some doubts. How is the Chinese plug in case I buy the Chinese version? Do you send an adapter for the Brazilian standard for free? Do not you have a global version stock?

    By Paulo Sep-12/2017 10:09:33

    A

    Hello Paulo,

    Thank you for your inquiry.

    We will send an adapter with all our products according to the order's country of delivery.

    Unfortunately,the global version has been discontinued.

  • Q

    Hello! Will the Global version of either the 6 or 8gb be available again anytime soon?

    By Leticia Sep-07/2017 03:09:45

    A

    Hello Leticia,
    We are sorry this item is out of stock.

  • Q

    Why did you discontinued the 6/64GB model? i was about to buy it

    By Valentino Sep-05/2017 06:09:54

    A

    Hello Valentino,
    You can choose golden color, it's in stock now.

  • Q

    Hello, I would like to know if the normal version works in Brazil, and if they could lower the value of the product, because I am afraid to be taxed. thank you.

    By Jheynysson Sep-08/2017 01:09:26

    A

    Hello Jheynysson,

    Please check with your local communication company if they suport this network frequency:

    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66

    TD-LTE B38/B39/B40/B41


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


  • Q

    I live in France and my product is shipped, when do i receive it ?

    By Gaspard Lescure Oct-12/2017 01:10:44

    A

    Hello Gaspard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I command this product two days ago, when do I receive it ?

    By Gaspard Oct-04/2017 02:10:37

    A

    Hello Gaspard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I live in Mexico, will there be any problem with importation fees and how can I know which ones?

    By Alex Sep-24/2017 04:09:00

    A

    Hello Alex,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Where is my product???? I have been waiting for a week and it has not been shipped (Been in Packed status for 7 days) order W1709131630356795.

    By Bragado Sep-21/2017 10:09:59

    A

    Hello Bragado,
    You have cancelled your order.

  • Q

    i want to ship to Canada, there is a way to avoid tax?

    By Andre Castro Loyola Sep-03/2017 08:09:07

    A

    Hello Andre,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    HELLO, I AM FROM LIMA PERU WILL KNOW WHAT IS THE DIFFERENCE ABOUT 8GB RAM AND 128GB ROM, THE GLOBAL VERSION 6GB RAM AND 64GB ROM WISH TO KNOW IF I WILL SERVE FOR PERU AND ALSO KNOW THAT DIFFERENCE, SINCE I HAVE MORE STORAGE AND MORE RAM THAT DIFFERENCE THERE IS ABOUT THE GLOBAL, KNOW ALSO IF THE CHARGER COME SUITABLE FOR PERU THANKS

    By CARLOS Oct-07/2017 12:10:02

    A

    Hello CARLOS,

    GLOBAL VERSION has EU plug.


    The network is ok in PERU.


    It has China plug.

    We will send you an adapter for free and you can use it in your country.


  • Q

    Hi, is the warranty duration 12 months? If i flash another official OS from Oneplus website, will i lose the warranty?

    By Henrique Sep-04/2017 05:09:54

    A

    Hello Henrique
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Dear what about import customs tax? As item is coming from China do i have to foresee one tax payment to the customs of my country(Belgium)? Could you confirm please? Best regards André

    By Andre Nowak Sep-02/2017 07:09:06

    A

    Hello Andre,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, I make purchase, pls dont forget send brazilian adapter. Tks

    By Fernando Sep-01/2017 10:09:18

    A

    Hello Fernando,


    We will send an adapter with all our products according to the order's country of delivery.