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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (91)
  • Product information (73)
  • Stock status (7)
  • Payment (0)
  • About shipping (8)
  • Others (3)
  • Q

    Do you have the product in stock for immediate delivery? Im about to buy, but im seeing so much customers complains here in brazil about gearbest's that made me unsure.

    By sandui Oct-17/2017 08:10:20

    A

    Hello sandui,


    Yes, this item in stock now.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. I ordered the product 25 september. Currents status is Processing. How long will it take to ship the product?

    By maurizio Oct-12/2017 08:10:13

    A

    Hello maurizio,
    We are sorry this item not in stock now, we except in stock between Oct 15 - Oct 17.

  • Q

    the ceramic version, is it an international version? or is the version of a country?

    By David Oct-11/2017 10:10:15

    A

    Hello David,
    CERAMIC version is international version.

  • Q

    Hello. I would like to know what is cmcc version ? Thank you :)

    By Guilherme Nunes Oct-11/2017 12:10:39

    A

    Hello Guilherme,
    China Mobile Communications Corporation version.

  • Q

    Hello i am living in the EU and I wanted to know if your storage are here at the EU or outside?

    By Ron Oct-10/2017 04:10:48

    A

    Hello Ron,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Hi. I ordered the product today. Currents status is Processing. What is Processing? and How long will it take to ship the product?

    By When Will the product ship? Oct-10/2017 04:10:47

    A

    Hello When,
    This item in stock now, we can ship it at once, please contact our support center for your order issue.

  • Q

    This product : https://www.gearbest.com/cell-phones/pp_668630.html?wid=4 is a ceramic version or has ceramic body only?

    By Rogério Oct-10/2017 02:10:17

    A

    Hello Rogério,
    International Version Ceramic Body.

  • Q

    https://www.gearbest.com/cell-phones/pp_609494.html. this product is ceramic? its a only a version with gold in cameras? if not, whitch versions have gold?

    By Johen Oct-08/2017 05:10:52

    A

    Hello Johen,
    It's CERAMIC version.

  • Q

    Hello Will i can use MI6 ceramic version 6GB RAM 128GB ROM in Poland (Europe) ?

    By Aigor Oct-08/2017 01:10:53

    A

    Hello Aigor,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Networks:
    GSM: B2/B3/B5/B8 CDMA1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/B39
    FDD-LTE: B1/B3/B5/B7/B8
    TD-LTE: B38/B39/B40/B41

  • Q

    This is Ceramic version?

    By Brian Oct-08/2017 11:10:54

    A

    Hello Brian,
    Yes, it's Ceramic version.

Prev 1 234 ... 10Go To: GO

  • Q

    the ceramic version, is it an international version? or is the version of a country?

    By David Oct-11/2017 10:10:15

    A

    Hello David,
    CERAMIC version is international version.

  • Q

    Hello. I would like to know what is cmcc version ? Thank you :)

    By Guilherme Nunes Oct-11/2017 12:10:39

    A

    Hello Guilherme,
    China Mobile Communications Corporation version.

  • Q

    This product : https://www.gearbest.com/cell-phones/pp_668630.html?wid=4 is a ceramic version or has ceramic body only?

    By Rogério Oct-10/2017 02:10:17

    A

    Hello Rogério,
    International Version Ceramic Body.

  • Q

    https://www.gearbest.com/cell-phones/pp_609494.html. this product is ceramic? its a only a version with gold in cameras? if not, whitch versions have gold?

    By Johen Oct-08/2017 05:10:52

    A

    Hello Johen,
    It's CERAMIC version.

  • Q

    Hello Will i can use MI6 ceramic version 6GB RAM 128GB ROM in Poland (Europe) ?

    By Aigor Oct-08/2017 01:10:53

    A

    Hello Aigor,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Networks:
    GSM: B2/B3/B5/B8 CDMA1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/B39
    FDD-LTE: B1/B3/B5/B7/B8
    TD-LTE: B38/B39/B40/B41

  • Q

    This is Ceramic version?

    By Brian Oct-08/2017 11:10:54

    A

    Hello Brian,
    Yes, it's Ceramic version.

  • Q

    What is the difference between global and not global 128GB ceramic? I want one with EU plug that will work in Israel

    By Nadav Oct-08/2017 07:10:46

    A

    Hello Nadav,

    The global version has original rom.

    If you need EU plug, you need to choose global version.

  • Q

    Hi Does the Mi6 support NFC in the international version? thanks Andrew

    By Andrew Oct-08/2017 07:10:09

    A

    Hello Andrew,

    Yes, it supports NFC.

  • Q

    Hello! The header reads "ceramic" version, but you answer the question of Thomas from Sep-27 "Is this ceramic version ?" By Tomas Sep-27/2017 08:09:38 with "no". others that asked the same question you answer with "yes". What is it then?? Ceramic or not? Does it have gold writing and around the cameras the back or not? Furthermore: Will I be able to request an unlock at Xiaomi so that I can flash the phone?

    By P Oct-05/2017 03:10:42

    A

    Hello P,

    https://www.gearbest.com/m-goods-sn-208010301.htm

    This is CERAMIC VERSION.


    It doesn't have gold writing around the cameras.

    It is unlocked for Worldwide use.

    The ROM on this Phone supports OTA and is multi language.

  • Q

    What is the difference between Global and International Version??

    By Fank Oct-01/2017 05:10:20

    A

    Hello Fank,
    For the global version, please note that it contains an original ROM.


Prev 1 234 ... 8Go To: GO

  • Q

    Do you have the product in stock for immediate delivery? Im about to buy, but im seeing so much customers complains here in brazil about gearbest's that made me unsure.

    By sandui Oct-17/2017 08:10:20

    A

    Hello sandui,


    Yes, this item in stock now.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. I ordered the product 25 september. Currents status is Processing. How long will it take to ship the product?

    By maurizio Oct-12/2017 08:10:13

    A

    Hello maurizio,
    We are sorry this item not in stock now, we except in stock between Oct 15 - Oct 17.

  • Q

    Is the product in stock?

    By rennan Oct-06/2017 12:10:32

    A

    Hello rennan,
    Yes this item in stock now.

  • Q

    Please bring that model to EU wharehouse! I thing you will have great deals! An extraordidar phone... I wish to have it...

    By Nichifor Ciprian Oct-02/2017 12:10:08

    A

    Hello Nichifor,
    We are sorry we don't have this plan yet.

  • Q

    Please bring that model to EU wharehouse! I thing you will have great deals! An extraordidar phone... I wish to have it...

    By Nichifor Ciprian Oct-02/2017 12:10:06

    A

    Hello Nichifor,
    We are sorry we don't have this plan yet.

  • Q

    Do you have this product in stock?

    By Ranyer Sep-20/2017 12:09:42

    A

    Hello Ranyer,
    Yes, this item in stock now.

  • Q

    The device is out of stock but who bought the device (I bought one on 08/09/2017) will receive or not? Yesterday 13/09 the device was in stock.

    By David Diniz Sep-13/2017 03:09:57

    A

    Hello David,
    This item will in stock soon.

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  • Q

    Hello i am living in the EU and I wanted to know if your storage are here at the EU or outside?

    By Ron Oct-10/2017 04:10:48

    A

    Hello Ron,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Hi. I ordered the product today. Currents status is Processing. What is Processing? and How long will it take to ship the product?

    By When Will the product ship? Oct-10/2017 04:10:47

    A

    Hello When,
    This item in stock now, we can ship it at once, please contact our support center for your order issue.

  • Q

    Hello, can I message the seller after the payment to give more shipping details?

    By enrico Oct-04/2017 03:10:02

    A

    Hello enrico,
    Yes, you can contact us at anytime.

  • Q

    Hello, do you ship to India? Do I need to pay custom charges?

    By aman Sep-26/2017 08:09:06

    A

    Hello aman,


    We can ship to your country via

    Unregistered Air Mail 10 - 25 business days $0.62

    Registered Air Mail 10 - 25 business days $1.81

    Priority Line 10 - 17 business days FREE SHIPPING

    Expedited Shipping 3 - 7 business days $14.35

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi do you have this in stock?, I´m in Australia how long will take deliver in Adelaide Australia?

    By Arah San Sep-21/2017 01:09:41

    A

    Hello Arah,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, Will you be able to mark the item at a specific customs value given at checkout?

    By Yeshkal Sep-12/2017 03:09:37

    A

    Hello Yeshkal,
    We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.
    Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html
    Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

  • Q

    To Greece from which warehouse you ll send me an Xiaomi Mi 6?

    By Vasilis Sep-11/2017 07:09:48

    A

    Hello Vasilis,
    CN warehouse.

  • Q

    Hi, I'd like to know if I paying the most expensive shipping I'll have some problems with taxes in Brazil Can you give some info? Ty

    By Tales Zorzani Sep-07/2017 10:09:06

    A

    Hello Tales,

    Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.

    Customs offices in other countries do not adopt this practice.

    You are responsible for finding out the situation in your own country.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi, willl this phone work with 4G in Greece? Also will i have some warranty about the good working of the device and in any case of some problem where i have to take it for the check control? thanks in advance.

    By Vasilis Sep-11/2017 07:09:40

    A

    Hello Vasilis,

    Yes, 4G is ok in Greece.

    Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html.

  • Q

    Hello, I just bought a MI 6, and I'd like to request that the order is registered with a lower purchase price, if you could. Is that possible? Thank you very much.

    By Paula Sena Sep-10/2017 03:09:36

    A

    Hello Paula,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    if i pay it for belgium am i going to have customs to pay

    By Emmanuel Sep-07/2017 09:09:39

    A

    Hello Emmanuel,

    Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and declared values.

    Customs offices in other countries do not adopt this practice.

    You are responsible for finding out the situation in your own country.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html