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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (84)
  • Product information (73)
  • Stock status (7)
  • Payment (0)
  • About shipping (3)
  • Others (1)
  • Q

    Will this version work in Canada? Thanks.

    By Mike N. Feb-20/2018 10:02:11

    A

    Hello Mike,

    Unlocked for Worldwide use.

    Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


    Please kindly check your local operator and check whether it is suitable for your country.


    Networks:
    GSM: B2/B3/B5/B8 CDMA1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/B39
    FDD-LTE: B1/B3/B5/B7/B8
    TD-LTE: B38/B39/B40/B41

  • Q

    Do you have the Global edition in blue?

    By Rob Feb-19/2018 09:02:12

    A

    Hello Rob,
    No, there is only black, sorry.

  • Q

    Hello. Do you add EU-Plug adapter to all orders from Europe? Or it must be bought separately?

    By Piotr Feb-18/2018 01:02:13

    A

    Hello Piotr,
    We will send an adaptor according to the order's country of delivery.

  • Q

    International Version Ceramic please can you tell me if the product has a European CE mark? is there a declaration to download, or is identification in the device

    By Dr. Ramsebner Feb-17/2018 11:02:37

    A

    Hello Dr.,
    We could offer CE document.

  • Q

    Two people have asked whether this is the ceramic version and the answers are different, one says yes and one says no. So which is the correct answer? Why don't you provide the actual specs of each item rather than keep everyone guessing?

    By Raymond Feb-09/2018 01:02:58

    A

    Hello Raymond,
    Please note that the item is not ceramic version.

    Hope you can understand that.

  • Q

    is this de ceramic version ?

    By liliana Feb-08/2018 06:02:37

    A

    Hello liliana,
    Thanks for your inquiry.

    Yes, it is the ceramic version.

  • Q

    What about wariaty for this phone?

    By Lukasz Feb-07/2018 08:02:07

    A

    Hello Lukasz,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I have more generic question related to all Chinese mobile phones dedicated to US market. Except onePlus nobody else isn't mentioning VoLTE technology, which is more and more present in North America. Does this phone support VoLTE there is no mention in all the specs I could see?

    By Stefan Lavriv Feb-06/2018 10:02:27

    A

    Hello Stefan,
    This phone doesn't support VoLTE.

    Let me know if you need any help.

  • Q

    The GLOBAL VERSION 6GB RAM 64GB ROM BLACK have play store installed?

    By Abel Jan-29/2018 04:01:39

    A

    Hello Abel,

    There is no play store installed.

    You can download APK at Google play store.

  • Q

    Is this item shipped with a EU-Plug for Germany? Thank you in advance!

    By Patrick Jan-26/2018 05:01:55

    A

    Hello Patrick,
    Yes, we can ship with a EU-Plug for Germany.

    Please rest assured.

Prev 1 234 ... 9Go To: GO

  • Q

    Will this version work in Canada? Thanks.

    By Mike N. Feb-20/2018 10:02:11

    A

    Hello Mike,

    Unlocked for Worldwide use.

    Please kindly check the link for Network Frequency of your country:http://maps.mobileworldlive.com/


    Please kindly check your local operator and check whether it is suitable for your country.


    Networks:
    GSM: B2/B3/B5/B8 CDMA1X/EVDO BC0
    WCDMA: B1/B2/B5/B8
    TD-SCDMA: B34/B39
    FDD-LTE: B1/B3/B5/B7/B8
    TD-LTE: B38/B39/B40/B41

  • Q

    Do you have the Global edition in blue?

    By Rob Feb-19/2018 09:02:12

    A

    Hello Rob,
    No, there is only black, sorry.

  • Q

    Hello. Do you add EU-Plug adapter to all orders from Europe? Or it must be bought separately?

    By Piotr Feb-18/2018 01:02:13

    A

    Hello Piotr,
    We will send an adaptor according to the order's country of delivery.

  • Q

    International Version Ceramic please can you tell me if the product has a European CE mark? is there a declaration to download, or is identification in the device

    By Dr. Ramsebner Feb-17/2018 11:02:37

    A

    Hello Dr.,
    We could offer CE document.

  • Q

    Two people have asked whether this is the ceramic version and the answers are different, one says yes and one says no. So which is the correct answer? Why don't you provide the actual specs of each item rather than keep everyone guessing?

    By Raymond Feb-09/2018 01:02:58

    A

    Hello Raymond,
    Please note that the item is not ceramic version.

    Hope you can understand that.

  • Q

    is this de ceramic version ?

    By liliana Feb-08/2018 06:02:37

    A

    Hello liliana,
    Thanks for your inquiry.

    Yes, it is the ceramic version.

  • Q

    What about wariaty for this phone?

    By Lukasz Feb-07/2018 08:02:07

    A

    Hello Lukasz,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I have more generic question related to all Chinese mobile phones dedicated to US market. Except onePlus nobody else isn't mentioning VoLTE technology, which is more and more present in North America. Does this phone support VoLTE there is no mention in all the specs I could see?

    By Stefan Lavriv Feb-06/2018 10:02:27

    A

    Hello Stefan,
    This phone doesn't support VoLTE.

    Let me know if you need any help.

  • Q

    The GLOBAL VERSION 6GB RAM 64GB ROM BLACK have play store installed?

    By Abel Jan-29/2018 04:01:39

    A

    Hello Abel,

    There is no play store installed.

    You can download APK at Google play store.

  • Q

    Is this item shipped with a EU-Plug for Germany? Thank you in advance!

    By Patrick Jan-26/2018 05:01:55

    A

    Hello Patrick,
    Yes, we can ship with a EU-Plug for Germany.

    Please rest assured.

Prev 1 234 ... 8Go To: GO

  • Q

    Hello, do you have this product (6GB/128GB black ceramic) in stock for immediatly delivery?

    By Rodrigo Dec-23/2017 06:12:27

    A

    Hello Rodrigo,

    Yes, it is in stock.

    You can make the order and we will arrange the shipment soon.


  • Q

    hi, do you have this product (6/128 black ceramic) in stock for immediatly delivery? thx

    By Leandro Oct-22/2017 03:10:32

    A

    Hello Leandro,


    Yes.It's in stock.you can place the order now.

  • Q

    Do you have the product in stock for immediate delivery? Im about to buy, but im seeing so much customers complains here in brazil about gearbest's that made me unsure.

    By sandui Oct-17/2017 08:10:20

    A

    Hello sandui,


    Yes, this item in stock now.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. I ordered the product 25 september. Currents status is Processing. How long will it take to ship the product?

    By maurizio Oct-12/2017 08:10:13

    A

    Hello maurizio,
    We are sorry this item not in stock now, we except in stock between Oct 15 - Oct 17.

  • Q

    Is the product in stock?

    By rennan Oct-06/2017 12:10:32

    A

    Hello rennan,
    Yes this item in stock now.

  • Q

    Please bring that model to EU wharehouse! I thing you will have great deals! An extraordidar phone... I wish to have it...

    By Nichifor Ciprian Oct-02/2017 12:10:08

    A

    Hello Nichifor,
    We are sorry we don't have this plan yet.

  • Q

    Please bring that model to EU wharehouse! I thing you will have great deals! An extraordidar phone... I wish to have it...

    By Nichifor Ciprian Oct-02/2017 12:10:06

    A

    Hello Nichifor,
    We are sorry we don't have this plan yet.

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  • Q

    Hello i am living in the EU and I wanted to know if your storage are here at the EU or outside?

    By Ron Oct-10/2017 04:10:48

    A

    Hello Ron,
    We are sorry this item in stock in CN warehouse only.

  • Q

    Hi. I ordered the product today. Currents status is Processing. What is Processing? and How long will it take to ship the product?

    By When Will the product ship? Oct-10/2017 04:10:47

    A

    Hello When,
    This item in stock now, we can ship it at once, please contact our support center for your order issue.

  • Q

    Hello, can I message the seller after the payment to give more shipping details?

    By enrico Oct-04/2017 03:10:02

    A

    Hello enrico,
    Yes, you can contact us at anytime.

  • Q

    Hello Could you send the product worth $ 50.00? so that it is not taxed. Thank you

    By ernandes Barcellos Oct-27/2017 05:10:29

    A

    Hello ernandes,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.