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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (23)
  • Product information (16)
  • Stock status (0)
  • Payment (2)
  • About shipping (4)
  • Others (1)
  • Q

    Is this 4G Phablet okay with Canadian's frequency band. Thanks

    By Vince Sep-19/2017 09:09:09

    A

    Hello Vince,

    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz.

    Let me know if you need any further assistance.


  • Q

    What is the power of the battery and how much the unit weighs including the battery?

    By Rey Bautista Sep-17/2017 01:09:11

    A

    Hello Rey,

    Battery Capacity (mAh): 3700mAh
    Battery Type: Non-removable.

    Product weight: 0.2100 kg.

    Let me know if you need any further assistance.


  • Q

    Hello , once more i'm bying from Gearbest and i would like to know if you can tel me if this Oukitel U11 as front and rear Flash. Because in the Oukitel Site shows Front and Rear Flash near the 13mp cameras. Thank you and Regards. Carlos Martins

    By Carlos Ricardo Martins Aug-27/2017 07:08:56

    A

    Hello Carlos,

    Back-camera: 13.0MP ( SW 16.0MP ) , it has Flash.

    Front camera: 13.0MP ( SW 16.0MP ) , it doesn't have Flash.


  • Q

    Does it support german for the operating system?

    By xilef Aug-19/2017 05:08:20

    A

    Hello xilef,


    Yes, it can support german.

    Let me know if you need any further assistance.


  • Q

    Hello, I'm interested in your product, Oukitel U11 Plus 4G Phablet and I would like to know if this phone has a curve screen, please and thank you.

    By Filipa Pinto Aug-05/2017 08:08:54

    A

    Hello Filipa,
    This item is 2.5D Arc Screen .

  • Q

    Does this smartphone arrive with a cover and a glass protection in the box?

    By Stefania Aug-05/2017 06:08:58

    A

    Hello Stefania,


    It comes with two cases but without the glass protection in the box.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Back Case : 1
    Silicone Case: 1
    SIM Needle: 1


  • Q

    I have a question for this phone ..!! Contains Greek language ?

    By MikeGr Aug-04/2017 08:08:27

    A

    Hello MikeGr,

    Yes, it supports Greek.

  • Q

    HELLO I WANT TO BUY 4 CELL OF THIS, MORE PRECISP TO BUY SEPARATELY, NOT TO BE TAXED. YOU DECLARE VALUE BELOW? HE TTA COSTING 130 DOLLAR HOW HOW DO YOU DECLARE 85 DOLLAR?

    By CARLOS SANTANA Aug-03/2017 11:08:10

    A

    Hello CARLOS,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    esse celular tem alguma proteção de tela ?

    By leo.falado Aug-02/2017 09:08:18

    A

    Hello leo.falado,
    Thanks for your inquiry.

    Sorry, the item does not come with the screen protector.

  • Q

    Does the Oukitel U11 Plus have the CE European compliance

    By constant Aug-02/2017 05:08:43

    A

    Hello constant,


    Yes, Oukitel U11 Plus has the CE European compliance.

    Thank you for your inquiry.

Prev 1 23Go To: GO

  • Q

    Is this 4G Phablet okay with Canadian's frequency band. Thanks

    By Vince Sep-19/2017 09:09:09

    A

    Hello Vince,

    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE 800/900/1800/2100/2600MHz.

    Let me know if you need any further assistance.


  • Q

    What is the power of the battery and how much the unit weighs including the battery?

    By Rey Bautista Sep-17/2017 01:09:11

    A

    Hello Rey,

    Battery Capacity (mAh): 3700mAh
    Battery Type: Non-removable.

    Product weight: 0.2100 kg.

    Let me know if you need any further assistance.


  • Q

    Hello , once more i'm bying from Gearbest and i would like to know if you can tel me if this Oukitel U11 as front and rear Flash. Because in the Oukitel Site shows Front and Rear Flash near the 13mp cameras. Thank you and Regards. Carlos Martins

    By Carlos Ricardo Martins Aug-27/2017 07:08:56

    A

    Hello Carlos,

    Back-camera: 13.0MP ( SW 16.0MP ) , it has Flash.

    Front camera: 13.0MP ( SW 16.0MP ) , it doesn't have Flash.


  • Q

    Does it support german for the operating system?

    By xilef Aug-19/2017 05:08:20

    A

    Hello xilef,


    Yes, it can support german.

    Let me know if you need any further assistance.


  • Q

    Hello, I'm interested in your product, Oukitel U11 Plus 4G Phablet and I would like to know if this phone has a curve screen, please and thank you.

    By Filipa Pinto Aug-05/2017 08:08:54

    A

    Hello Filipa,
    This item is 2.5D Arc Screen .

  • Q

    Does this smartphone arrive with a cover and a glass protection in the box?

    By Stefania Aug-05/2017 06:08:58

    A

    Hello Stefania,


    It comes with two cases but without the glass protection in the box.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Back Case : 1
    Silicone Case: 1
    SIM Needle: 1


  • Q

    I have a question for this phone ..!! Contains Greek language ?

    By MikeGr Aug-04/2017 08:08:27

    A

    Hello MikeGr,

    Yes, it supports Greek.

  • Q

    esse celular tem alguma proteção de tela ?

    By leo.falado Aug-02/2017 09:08:18

    A

    Hello leo.falado,
    Thanks for your inquiry.

    Sorry, the item does not come with the screen protector.

  • Q

    Does the Oukitel U11 Plus have the CE European compliance

    By constant Aug-02/2017 05:08:43

    A

    Hello constant,


    Yes, Oukitel U11 Plus has the CE European compliance.

    Thank you for your inquiry.

  • Q

    Mas português Brasil já vem instalado? Qual é a proteção que a tela tem?

    By Maik Júnior Jul-20/2017 06:07:14

    A

    Hello Maik,
    This phone supports Brazilian Portuguese.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    Back Case : 1
    Silicone Case: 1
    SIM Needle: 1


Prev 1 2Go To: GO

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  • Q

    How i purchase this cellphone in pakistan ?

    By Tasawar Jun-02/2017 12:06:48

    A

    Hi Tasawar.

    Yes, we can ship the item to Pakistan.

    Please be sure your local network service provider support the network frequency of the phone.

    To know more about the frequency of your network service provider, please check here: http://maps.mobileworldlive.com/

    Have a nice day!

  • Q

    How i purchase this cellphone in pakistan ?

    By Tasawar Jun-02/2017 12:06:44

    A

    Hi Tasawar.

    Yes, we can ship the item to Pakistan.

    Please be sure your local network service provider support the network frequency of the phone.

    To know more about the frequency of your network service provider, please check here: http://maps.mobileworldlive.com/

    Have a nice day!


  • Q

    Hello! I wanted to Ask a question based on the product. If If purchase this phone, Will i have the right to return the phone and get My money Back If the phone brokes?

    By Alisa Jun-11/2017 12:06:46

    A

    Hello Alisa
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    hello Sir ; am i gonna pay airport fees if I purchase this phone ; I live in morocco and sometimes they ask for extra fees when it comes to phones especially anything morethan 100 USD Thank you

    By Gary Jun-05/2017 05:06:11

    A

    Hello Gary,

    Thanks for your inquiry.
    According to our website's policy import taxes are solely customer's responsibility.
    Please check this link http://www.gearbest.com/about/faq.html.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately,we have no control over these regulations and potential import duties.


    For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


  • Q

    can you send me full procedure of shipping? how i would pay money? i have no paypal account...

    By tasawar hussain Jun-02/2017 04:06:20

    A

    Hello tasawar,


    To place an order with Gearbest is easy, simply follow the steps below:

    1. Sign in to your GB account through your registered email address.

    2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown.

    3. Click "Proceed to check out". You will find different payment options for you to select from.

    4. Fill in your account details and address . Then click “Place your order ”.

    You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


  • Q

    can you send me full procedure of shipping? how i would pay money? i have no paypal account...

    By tasawar hussain Jun-02/2017 04:06:15

    A

    Hello tasawar,


    To place an order with Gearbest is easy, simply follow the steps below:

    1. Sign in to your GB account through your registered email address.

    2. Add the items you wish to purchase to your shopping cart. Choose your delivery country and shipping method. The shipping cost will be shown.

    3. Click "Proceed to check out". You will find different payment options for you to select from.

    4. Fill in your account details and address . Then click “Place your order ”.

    You can pay for your order via PayPal or credit card via PayPal. We also accept payments via Western Union or bank transfer.


  • Q

    HELLO I WANT TO BUY 4 CELL OF THIS, MORE PRECISP TO BUY SEPARATELY, NOT TO BE TAXED. YOU DECLARE VALUE BELOW? HE TTA COSTING 130 DOLLAR HOW HOW DO YOU DECLARE 85 DOLLAR?

    By CARLOS SANTANA Aug-03/2017 11:08:10

    A

    Hello CARLOS,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.