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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (100)
  • Product information (71)
  • Stock status (1)
  • Payment (1)
  • About shipping (16)
  • Others (11)
  • Q

    Please i'm asking you if you can write me a low price to avoid paying taxes ?

    By marik Feb-15/2018 04:02:24

    A

    Hi,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Where are G-W-4, G-W-5 warehouse located? Are in the European Union? I want to know for customs reason (duties, taxes etc). Thank you

    By Giorgos Feb-13/2018 08:02:11

    A

    Hello Giorgos,

    They are in the European Union.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can it be connected to TV with HDMI cable on Type-C port (with adapter obviously)? Thnx

    By Neven Feb-08/2018 09:02:34

    A

    Hello Neven,
    We are sorry that the item is unable to support the functions.

  • Q

    INDIAN SUPPORT 4G JIO NETWORK

    By AKHILESH KUMAR SINGH Jan-22/2018 06:01:56

    A

    Hello AKHILESH,


    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40

    If your country can support the bands, you can use it in your country.


  • Q

    does it have playstore installed ?

    By Ramadhan Jan-21/2018 11:01:04

    A

    Hello Ramadhan,
    Thanks for your inquiry.

    Yes, the item comes with Google Play Store.

  • Q

    Portuguese Brasil Language?

    By José Nilton Nov-23/2017 12:11:00

    A

    Hello José,
    It has Portuguese (Brazil).

    Let me know if you need any help.

  • Q

    is it supports jio sim?

    By sreejith Nov-16/2017 08:11:16

    A

    Hello sreejith,

    It just can support below

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40.

    Let me know if you need any further assistance.


  • Q

    Does the mobile have a notification light

    By Sam Oct-22/2017 01:10:44

    A

    Hello Sam,
    We are sorry it doesn't has.

  • Q

    Hello. Im Turkish. When you call. do not write phone in product box. Custom Problem.

    By Özhan Oct-12/2017 02:10:49

    A

    Hello Özhan,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    do you have it in stock ?

    By Jose Oct-10/2017 09:10:29

    A

    Hello Jose,

    The item is not in stock now and it will be shipped on about Oct 20.

Prev 1 234 ... 10Go To: GO

  • Q

    Can it be connected to TV with HDMI cable on Type-C port (with adapter obviously)? Thnx

    By Neven Feb-08/2018 09:02:34

    A

    Hello Neven,
    We are sorry that the item is unable to support the functions.

  • Q

    INDIAN SUPPORT 4G JIO NETWORK

    By AKHILESH KUMAR SINGH Jan-22/2018 06:01:56

    A

    Hello AKHILESH,


    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40

    If your country can support the bands, you can use it in your country.


  • Q

    does it have playstore installed ?

    By Ramadhan Jan-21/2018 11:01:04

    A

    Hello Ramadhan,
    Thanks for your inquiry.

    Yes, the item comes with Google Play Store.

  • Q

    Portuguese Brasil Language?

    By José Nilton Nov-23/2017 12:11:00

    A

    Hello José,
    It has Portuguese (Brazil).

    Let me know if you need any help.

  • Q

    is it supports jio sim?

    By sreejith Nov-16/2017 08:11:16

    A

    Hello sreejith,

    It just can support below

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40.

    Let me know if you need any further assistance.


  • Q

    Does the mobile have a notification light

    By Sam Oct-22/2017 01:10:44

    A

    Hello Sam,
    We are sorry it doesn't has.

  • Q

    Hello, What version are you selling? I just bought and I want the version that has 850 Mhz in 3G. The official specs in the LEAGOO page says it has: GSM: 850/900/1800/1900MHz WCDMA: 850/900/2100MHz FDD-LTE: 800/850/900/1800/2100/2600MHz (Band 1,3,5,7,8,20) TDD-LTE: B40 Many pictures in reviews here shows that the phone you sell has that bands. Why Here in the specs it doesn't appear 3G 850MHz?

    By Gerson Oct-05/2017 10:10:05

    A

    Dear Gerson,


    Thank you for your inquiry.

    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B40 2300MHz

  • Q

    Hello. Does leagoo kiicaa mix have light sensor? Thank you

    By A. Silva Sep-27/2017 05:09:09

    A

    Hello A.,
    Thank you for your inquiry.

    Sorry, it doesn't.

    Let me know if you need any help.

  • Q

    I'm in the USA, does it work with AT&T?

    By Vince Sep-26/2017 04:09:00

    A

    Hello Vince,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 900/2100MHz
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B40

  • Q

    Does this phone have Glonass , Beidou?

    By Rimvis Sep-24/2017 03:09:35

    A

    Hello Rimvis,
    We are sorry it doesn't has.

Prev 1 234 ... 8Go To: GO

  • Q

    do you have it in stock ?

    By Jose Oct-10/2017 09:10:29

    A

    Hello Jose,

    The item is not in stock now and it will be shipped on about Oct 20.

  • Q

    please put cash on delivery options

    By sandeep Aug-28/2017 08:08:59

    A

    Hello sandeep,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Where are G-W-4, G-W-5 warehouse located? Are in the European Union? I want to know for customs reason (duties, taxes etc). Thank you

    By Giorgos Feb-13/2018 08:02:11

    A

    Hello Giorgos,

    They are in the European Union.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello. Im Turkish. When you call. do not write phone in product box. Custom Problem.

    By Özhan Oct-12/2017 02:10:49

    A

    Hello Özhan,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    how many days do you need for delivery to Europe Italy?

    By ciccio Oct-04/2017 09:10:29

    A

    Hello ciccio,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how many days do you need for delivery to Europe Italy?

    By ciccio Oct-04/2017 09:10:29

    A

    Hello ciccio,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hi I am from India how many days you will take to ship this smartphone to Delhi (India), and what is the total cost, smartphone price+shipping charge. Can you tell me total cost and duration?

    By HEMANT KUMAR Sep-20/2017 12:09:13

    A

    Hello HEMANT,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I AM FROM BANGLADESH...HOW MANY DAYS NEED TO SHIFT THIS PRODUCT TO HERE....IF I WANT TO GET IN 1-9 DAY HOW COST NEED VIA DHL

    By ARNAB Sep-20/2017 10:09:23

    A

    Hello ARNAB,


    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    why do not we ship to turkey if i send to turkey i will buy

    By dijey561 Sep-19/2017 09:09:10

    A

    Hello dijey561,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    If I order this phone today. when will I get the package? is it 7-10 days after dispatch?

    By Ki Sep-10/2017 10:09:28

    A

    Hello Ki,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hii if i buy the phonr now when ill get it or when is it going to be dispach?

    By Starling Galva Utate Sep-02/2017 05:09:12

    A

    Hello Starling,


    We except ship between Sep 22 - Sep 25.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    언제 배송이 출발하냐

    By 이 Sep-02/2017 09:09:52

    A

    Hello 이,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Prev 1 2Go To: GO

  • Q

    Please i'm asking you if you can write me a low price to avoid paying taxes ?

    By marik Feb-15/2018 04:02:24

    A

    Hi,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Hi, the phablet has the compass sensor and for Italy what shipping advises me for not having added unpleasant surprises to delivery .. Thank you

    By alfredo Sep-14/2017 01:09:59

    A

    Hello alfredo,
    It has compass, you can use express line shipping method.

  • Q

    Hi I preordered the phone will it come with the earphone/charger./case? As mentioned in the sell description?

    By Ali Sep-03/2017 08:09:42

    A

    Hello Ali,

    We will offer you:

    Package Contents

    Cell Phone: 1
    Earphones: 1
    Power Adapter: 1
    USB Cable: 1
    Silicone Case: 1
    Earphones Adapter: 1


  • Q

    This 9:00utc refers to china time

    By Leandro Rodrigues Aug-31/2017 07:08:57

    A

    Hello Leandro,
    No, it's UTC time.

  • Q

    Hello, Is the coupon code you mentioned still valid until Sept 03/17?

    By Huassain ACM Zubair Aug-30/2017 07:08:47

    A

    Hello Huassain,

    Yes, you can check it here http://prntscr.com/gf6cns

  • Q

    When you make the purchase of the cell phone, can you give me the following information: IMEI and FCC ID ?. This in order to advance a process of homologation of the equipment and not be held in customs.

    By Emmanuel Aug-30/2017 06:08:13

    A

    Hello Emmanuel,

    We cannot provide IMEI (international mobile equipment identity) numbers because each cell phone will be given a unique set of numbers after its assembly, We can’t open the packaging.

    Sorry, we don't have FCC ID for this item.

  • Q

    Hello. Do we have to enter the coupon (GBLGMIX) in order to have the discount or purchase the phone without it? I already entered it at 09:00 GMT exactly, and it says that the coupon has expired.

    By JoseH Aug-30/2017 03:08:01

    A

    Hello JoseH,

    Sorry, only the first ten customers can enjoy the price of 69.99USD with the coupon (GBLGMIX).

  • Q

    Is it possible to write the imei number of the product in the top of the box or in a visible place of the box? This is necessary to pass through the Colombian Customs

    By Emmanuel Aug-30/2017 11:08:32

    A

    Hello Emmanuel,

    We cannot provide IMEI (international mobile equipment identity) numbers because each cell phone will be given a unique set of numbers after its assembly, We can’t open the packaging.

  • Q

    Hello there, Can you explain me, Coupon usage? What exactly means 1st 10 units daily @ 9:00UTC?

    By RossenD Aug-30/2017 04:08:15

    A

    Hello RossenD,
    It means that the coupon can only be used for the top 10 items from 9:00UTC.

    You need to grab the item form the limited time.


  • Q

    Is there a screen protector and case included? Or do you stock screen protectors and cases separately? Thank you in advance.

    By Rob Aug-29/2017 12:08:28

    A

    Hello Rob,

    Package Contents

    Cell Phone: 1
    Earphones: 1
    Power Adapter: 1
    USB Cable: 1
    Silicone Case: 1
    Earphones Adapter: 1


    There is Silicone Case in the package, there is no screen protectors.

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