Save big on our app!
Ship to / USD
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Surprise Bag
  • Home & Garden
  • Mobile Phones
  • Computers & Networking
  • Tablet PC & Accessories
  • Automobiles & Motorcycle
  • Baby & Kids
  • Bags & Shoes
  • Outdoors & Sports
  • Apparel
  • Hot Products
  • Appliances
  • Health & Beauty
  • Consumer Electronics
  • Electrical & Tools
  • Toys & Hobbies
  • Watches & Jewelry
  • Gaming
  • LED Lights & Flashlights

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (84)
  • Product information (61)
  • Stock status (8)
  • Payment (1)
  • About shipping (8)
  • Others (6)
  • Q

    Does the Gold limited version has NFC ?

    By RainieMist Oct-21/2017 12:10:44

    A

    Hello RainieMist,


    Yes, it can support NFC.


    Let me know if you need any further assistance.


  • Q

    Specification teels that it has an 3.5mm Audio Out Port. I bought the non-global version and I want to confirm that feature.

    By Luiz Oct-19/2017 11:10:49

    A

    Hello Luiz,


    Yes,

    I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Speaker,Type-C.


    Let me know if you need any further assistance.


  • Q

    I want to make a purchase of the product, but it is not available, are you planning to sell it again?

    By Matheus Oct-19/2017 08:10:04

    A

    Hello Matheus,
    You can check https://www.gearbest.com/cell-phones/pp_684559.html

  • Q

    hello i would like to know, about the size descrption, what is the difference between, normal sizes and the global sizes?

    By Ws Oct-18/2017 08:10:53

    A

    Hello Ws,
    Please note that the normal size and global size are same.

    You can see the product size as follows:

    Product size: 15.27 x 7.47 x 0.70 cm / 6.01 x 2.94 x 0.28 inches

  • Q

    Hello, 1.- Is it a global or an international version? 2.- Do I receive OTA? 3.- Is it US or EU plug? 4.- Is it multilanguage? Thank you for your attention.

    By Luis Oct-18/2017 05:10:43

    A

    Hello Luis,
    1. It is an international version.

    2.It is unable to support OTA.

    3.We will send an adapter to you according to your country.

    4.It can support multi-language.


  • Q

    Hello, i was thinking if the charger adapter that come whit the cellphone is the European or the American?

    By Santiago Oct-16/2017 04:10:31

    A

    Hello Santiago,
    No plug, we will offer you an adapter so you can use this item.

  • Q

    You have Chinese-English version on sale. Does this have Google services installed?

    By JIB Oct-13/2017 11:10:47

    A

    Hello JIB,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


  • Q

    I live in France and my product is shipped, when do i receive it ?

    By Gaspard Lescure Oct-12/2017 01:10:44

    A

    Hello Gaspard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    hello, i live in france version it should i take to have a phone that works perfectly in france and have dash adapter that works in france? thanks

    By bastien Oct-11/2017 01:10:48

    A

    Hello bastien,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TD-LTE B38/B39/B40/B41


    No plug, we will offer you an EU adapter so you can use in your country.

  • Q

    I am based in Uk, if i order the product do I have to pay VAT and customs on this?

    By Muzammil Oct-11/2017 08:10:26

    A

    Hello Muzammil,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 234 ... 9Go To: GO

  • Q

    Does the Gold limited version has NFC ?

    By RainieMist Oct-21/2017 12:10:44

    A

    Hello RainieMist,


    Yes, it can support NFC.


    Let me know if you need any further assistance.


  • Q

    Specification teels that it has an 3.5mm Audio Out Port. I bought the non-global version and I want to confirm that feature.

    By Luiz Oct-19/2017 11:10:49

    A

    Hello Luiz,


    Yes,

    I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Speaker,Type-C.


    Let me know if you need any further assistance.


  • Q

    hello i would like to know, about the size descrption, what is the difference between, normal sizes and the global sizes?

    By Ws Oct-18/2017 08:10:53

    A

    Hello Ws,
    Please note that the normal size and global size are same.

    You can see the product size as follows:

    Product size: 15.27 x 7.47 x 0.70 cm / 6.01 x 2.94 x 0.28 inches

  • Q

    Hello, 1.- Is it a global or an international version? 2.- Do I receive OTA? 3.- Is it US or EU plug? 4.- Is it multilanguage? Thank you for your attention.

    By Luis Oct-18/2017 05:10:43

    A

    Hello Luis,
    1. It is an international version.

    2.It is unable to support OTA.

    3.We will send an adapter to you according to your country.

    4.It can support multi-language.


  • Q

    Hello, i was thinking if the charger adapter that come whit the cellphone is the European or the American?

    By Santiago Oct-16/2017 04:10:31

    A

    Hello Santiago,
    No plug, we will offer you an adapter so you can use this item.

  • Q

    You have Chinese-English version on sale. Does this have Google services installed?

    By JIB Oct-13/2017 11:10:47

    A

    Hello JIB,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


  • Q

    hello, i live in france version it should i take to have a phone that works perfectly in france and have dash adapter that works in france? thanks

    By bastien Oct-11/2017 01:10:48

    A

    Hello bastien,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TD-LTE B38/B39/B40/B41


    No plug, we will offer you an EU adapter so you can use in your country.

  • Q

    I am based in Uk, if i order the product do I have to pay VAT and customs on this?

    By Muzammil Oct-11/2017 08:10:26

    A

    Hello Muzammil,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, In this link: https://www.gearbest.com/cell-phones/pp_682688.html?wid=21 I have an option with 8GB RAM and 128GB ROM. This option works correctly (4g and cellphone functions) in Brazil. This option doesnt show the note "Global ROM".

    By Luis França Oct-11/2017 08:10:52

    A

    Hello Luis,

    This item is international version.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66
    TD-LTE B38/B39/B40/B41

  • Q

    if i buy this product can I get any protection covers with this? Please advise

    By Sajeevan Vakayil Oct-11/2017 04:10:26

    A

    Hello Sajeevan,
    We are sorry not.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1


Prev 1 234 ... 7Go To: GO

  • Q

    I want to make a purchase of the product, but it is not available, are you planning to sell it again?

    By Matheus Oct-19/2017 08:10:04

    A

    Hello Matheus,
    You can check https://www.gearbest.com/cell-phones/pp_684559.html

  • Q

    I confirmed the purchase of https://www.gearbest.com/cell-phones/pp_682688.html?wid=21, when do I receive it? And if I do not have it in stock will I still receive it? When?

    By André Lucas Oct-05/2017 07:10:59

    A

    Hello André,


    For the item. please note that it is in stock now.

    You can make the order normally and we will arrange the shipment soon.


    For the shipping time, generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Sorry, I ordered the item https://www.gearbest.com/cell-phones/pp_682688.html, it is in stock? If not, how do I cancel the order?

    By André Lucas Oct-05/2017 07:10:03

    A

    Hello André,

    Yes, the item is in stock now.


    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Is the product in stock?

    By André Lucas Oct-05/2017 07:10:08

    A

    Hello André,
    Yes.The item in the link https://www.gearbest.com/m-goods-sn-212408505.htm is available.

    And you can make the order normally and we will arrange the shipment soon.

  • Q

    Is this phone in Stock? I ordered it six days ago but it hasn't been shipped yet

    By ALBERTO REPETTO Sep-26/2017 09:09:00

    A

    Hello ALBERTO,
    We are sorry this item not in stock now, we will ship to you once in stock.

  • Q

    I have some doubts. How is the Chinese plug in case I buy the Chinese version? Do you send an adapter for the Brazilian standard for free? Do not you have a global version stock?

    By Paulo Sep-12/2017 10:09:33

    A

    Hello Paulo,

    Thank you for your inquiry.

    We will send an adapter with all our products according to the order's country of delivery.

    Unfortunately,the global version has been discontinued.

  • Q

    Hello! Will the Global version of either the 6 or 8gb be available again anytime soon?

    By Leticia Sep-07/2017 03:09:45

    A

    Hello Leticia,
    We are sorry this item is out of stock.

  • Q

    Why did you discontinued the 6/64GB model? i was about to buy it

    By Valentino Sep-05/2017 06:09:54

    A

    Hello Valentino,
    You can choose golden color, it's in stock now.

  • Q

    Hello, I would like to know if the normal version works in Brazil, and if they could lower the value of the product, because I am afraid to be taxed. thank you.

    By Jheynysson Sep-08/2017 01:09:26

    A

    Hello Jheynysson,

    Please check with your local communication company if they suport this network frequency:

    GSM 850/900/1800/1900MHz CDMA EVDO BC0
    WCDMA B1/B2/B4/B5/B8 TD-SCDMA B34/B39
    FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66

    TD-LTE B38/B39/B40/B41


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


  • Q

    I live in France and my product is shipped, when do i receive it ?

    By Gaspard Lescure Oct-12/2017 01:10:44

    A

    Hello Gaspard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I command this product two days ago, when do I receive it ?

    By Gaspard Oct-04/2017 02:10:37

    A

    Hello Gaspard,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I live in Mexico, will there be any problem with importation fees and how can I know which ones?

    By Alex Sep-24/2017 04:09:00

    A

    Hello Alex,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Where is my product???? I have been waiting for a week and it has not been shipped (Been in Packed status for 7 days) order W1709131630356795.

    By Bragado Sep-21/2017 10:09:59

    A

    Hello Bragado,
    You have cancelled your order.

  • Q

    i want to ship to Canada, there is a way to avoid tax?

    By Andre Castro Loyola Sep-03/2017 08:09:07

    A

    Hello Andre,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    When I select EU Express does this means that the oneplus 5 is send from within Europe????

    By NXP Peter Aug-29/2017 03:08:04

    A

    Hello NXP,
    No, it's just shipping method name.

  • Q

    Hi, I'm Henrique and I have a question about how long it takes to get to Brazil on average

    By Henrique Aug-29/2017 03:08:30

    A

    Hello Henrique,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello. Please, can you inform me through which warehouse the item is shipped, if requested on this site ??? Thank you very much.

    By Carlos Carvalho Aug-29/2017 12:08:44

    A

    Hello Carlos,
    This item in stock in CN warehouse only.

  • Q

    HELLO, I AM FROM LIMA PERU WILL KNOW WHAT IS THE DIFFERENCE ABOUT 8GB RAM AND 128GB ROM, THE GLOBAL VERSION 6GB RAM AND 64GB ROM WISH TO KNOW IF I WILL SERVE FOR PERU AND ALSO KNOW THAT DIFFERENCE, SINCE I HAVE MORE STORAGE AND MORE RAM THAT DIFFERENCE THERE IS ABOUT THE GLOBAL, KNOW ALSO IF THE CHARGER COME SUITABLE FOR PERU THANKS

    By CARLOS Oct-07/2017 12:10:02

    A

    Hello CARLOS,

    GLOBAL VERSION has EU plug.


    The network is ok in PERU.


    It has China plug.

    We will send you an adapter for free and you can use it in your country.


  • Q

    Hi, is the warranty duration 12 months? If i flash another official OS from Oneplus website, will i lose the warranty?

    By Henrique Sep-04/2017 05:09:54

    A

    Hello Henrique
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Dear what about import customs tax? As item is coming from China do i have to foresee one tax payment to the customs of my country(Belgium)? Could you confirm please? Best regards André

    By Andre Nowak Sep-02/2017 07:09:06

    A

    Hello Andre,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, I make purchase, pls dont forget send brazilian adapter. Tks

    By Fernando Sep-01/2017 10:09:18

    A

    Hello Fernando,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hi, what an amazing phone. Could you send it to Colombia (any tax?), does this phone have a FCC certification?

    By Iván Aug-30/2017 01:08:00

    A

    Hello Iván,

    Yes, it can be shipped to Colombia.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


    It doesn't have FCC certification.


  • Q

    Hello, could you send an adapter to the Brazilian standard together?

    By Gabriel Santos Aug-28/2017 04:08:35

    A

    Hello Gabriel,

    Yes, it is ok and it has China plug.

    We will send you an adapter for free and you can use it in your country.