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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (89)
  • Product information (64)
  • Stock status (5)
  • Payment (1)
  • About shipping (19)
  • Others (0)
  • Q

    The HK warehouse (international version) version comes with the Portuguese language of Portugal? Thanks

    By Pedro Carvalho Feb-24/2018 06:02:12

    A

    Hello Pedro,
    Yes.

  • Q

    Hello, I would like to know if an ethernet adapter will work. This menas, can I use this phablet in my hoy¡use with wired internet (not using wifi). I have a free wifi house.Thank you.

    By Marta Feb-07/2018 07:02:13

    A

    Hello Marta,

    Yes,the ethernet adapter will work.Thank you.


  • Q

    could you please put less price this item, around 50 american dolar?

    By jose moreno Jan-15/2018 12:01:50

    A

    Hello jose,
    Thanks for your inquiry.

    Sorry we cannot decalre a lower value for your item.

  • Q

    Does this phone network work in Australia (Telstra)

    By Jason Jan-05/2018 03:01:28

    A

    Hello Jason,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    Hello, how long does it take to arrive in México?

    By Edgar Milo Dec-27/2017 04:12:18

    A

    Hello Edgar,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it support Dual Sim?

    By Andy Dec-26/2017 11:12:07

    A

    Hello Andy,
    This item supports dual SIM dual standby. Micro SIM + Nano SIM .

  • Q

    the HK warehouse version comes with the Portuguese language of Brazil

    By Dado Gomes Dec-24/2017 02:12:03

    A

    Hello Dado,
    Thanks for your inquiry.

    The item comes with the Portuguese language of Brazil.

  • Q

    Does this phone come with a charger will work in canada

    By Tej Dec-22/2017 03:12:51

    A

    Hello Tej,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello, Do I need an adapter for the charger if I live in Argentina?

    By Andy I Dec-11/2017 03:12:21

    A

    Hello Andy,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    is this In stock still?

    By Denis K Dec-10/2017 12:12:44

    A

    Hello Denis,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


Prev 1 234 ... 9Go To: GO

  • Q

    The HK warehouse (international version) version comes with the Portuguese language of Portugal? Thanks

    By Pedro Carvalho Feb-24/2018 06:02:12

    A

    Hello Pedro,
    Yes.

  • Q

    Hello, I would like to know if an ethernet adapter will work. This menas, can I use this phablet in my hoy¡use with wired internet (not using wifi). I have a free wifi house.Thank you.

    By Marta Feb-07/2018 07:02:13

    A

    Hello Marta,

    Yes,the ethernet adapter will work.Thank you.


  • Q

    Does this phone network work in Australia (Telstra)

    By Jason Jan-05/2018 03:01:28

    A

    Hello Jason,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    Does it support Dual Sim?

    By Andy Dec-26/2017 11:12:07

    A

    Hello Andy,
    This item supports dual SIM dual standby. Micro SIM + Nano SIM .

  • Q

    the HK warehouse version comes with the Portuguese language of Brazil

    By Dado Gomes Dec-24/2017 02:12:03

    A

    Hello Dado,
    Thanks for your inquiry.

    The item comes with the Portuguese language of Brazil.

  • Q

    Does this phone come with a charger will work in canada

    By Tej Dec-22/2017 03:12:51

    A

    Hello Tej,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello, Do I need an adapter for the charger if I live in Argentina?

    By Andy I Dec-11/2017 03:12:21

    A

    Hello Andy,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does the mimax2 have a radio

    By kimon Dec-02/2017 04:12:21

    A

    Hello kimon,
    Thanks for your inquiry.

    Yes, the item has a radio.

  • Q

    Is it work in AZERBAIJAN?

    By Rafig Dec-02/2017 02:12:52

    A

    Hello Rafig,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and

    detailed information as follows:

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    is this the proper version for greece?

    By Dimitris Dec-01/2017 03:12:27

    A

    Hello Dimitris,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    is this In stock still?

    By Denis K Dec-10/2017 12:12:44

    A

    Hello Denis,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Are they in stock?Thanks

    By Kim Dec-02/2017 04:12:47

    A

    Hello Kim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello. Please I would like to know if you have stock.

    By Nikos Ireiotis Nov-11/2017 04:11:27

    A

    Hello Nikos,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Good afternoon dear! I intend to buy 2 units in gold color, with silicone cover and glass film. But the problem here are very high taxes, I've been researching some ways to try to reduce this and would like to see if you can help me: 1 - Could you ship with a stated value around $ 50.00 each? 2 - Can you send from person to person? 3 - Put as a gift? 4 - Send in separate packages, one in my name and another in my wife's name? 5 - If possible in a very simple packaging? Awaiting. Thank you very much. Charles

    By Charles Sep-25/2017 12:09:05

    A

    Hello Charles,


    We can't ship as person.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have this xiaomi mi max 2 in stock?

    By Evans Sep-18/2017 11:09:04

    A

    Hello Evans,
    Yes this item in stock now.

  • Q

    Can you please confirm before I order because when I open your website from my email it says in-stock but if I open from different PC , it says OUT OF STOCK.Thanks

    By Kim Dec-02/2017 04:12:15

    A

    Hello Kim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    could you please put less price this item, around 50 american dolar?

    By jose moreno Jan-15/2018 12:01:50

    A

    Hello jose,
    Thanks for your inquiry.

    Sorry we cannot decalre a lower value for your item.

  • Q

    Hello, how long does it take to arrive in México?

    By Edgar Milo Dec-27/2017 04:12:18

    A

    Hello Edgar,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, how long does it take to arrive in Spain?

    By Jose Oct-29/2017 05:10:32

    A

    Hello Jose,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I ordered this phone from Germany. Do I need to pay any tax?

    By Keshav Kumar Oct-20/2017 07:10:48

    A

    Hello Keshav,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, it has.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

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