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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (92)
  • Product information (66)
  • Stock status (5)
  • Payment (2)
  • About shipping (18)
  • Others (1)
  • Q

    Hello, Do I need an adapter for the charger if I live in Argentina?

    By Andy I Dec-11/2017 03:12:21

    A

    Hello Andy,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    is this In stock still?

    By Denis K Dec-10/2017 12:12:44

    A

    Hello Denis,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Does the mimax2 have a radio

    By kimon Dec-02/2017 04:12:21

    A

    Hello kimon,
    Thanks for your inquiry.

    Yes, the item has a radio.

  • Q

    Can you please confirm before I order because when I open your website from my email it says in-stock but if I open from different PC , it says OUT OF STOCK.Thanks

    By Kim Dec-02/2017 04:12:15

    A

    Hello Kim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Are they in stock?Thanks

    By Kim Dec-02/2017 04:12:47

    A

    Hello Kim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Is it work in AZERBAIJAN?

    By Rafig Dec-02/2017 02:12:52

    A

    Hello Rafig,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and

    detailed information as follows:

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    is this the proper version for greece?

    By Dimitris Dec-01/2017 03:12:27

    A

    Hello Dimitris,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Xiaomi Mi Max 2 4G Phablet have lithuanian language?

    By Valerijus Nov-24/2017 08:11:13

    A

    Hello Valerijus,
    Yes, the item can support the language.

    Please rest assured.

  • Q

    Does Xiaomi mi max 2 contain greek language ??

    By Mike Nov-22/2017 03:11:45

    A

    Hello Mike,

    It just can support English Ruassia Franch Italy German Spanish and Portugal.
    Let me know if you need any further assistance.


  • Q

    hello i want to know if the cell phone works with frequency 4G B4/ 1700/2100MHz IT IS WORKS IN MEXICO THANK YOU

    By nestor torres Nov-20/2017 02:11:11

    A

    Hello nestor,


    Sorry this item just can work with below

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA EVDO:BC0,CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

    Let me know if you need any further assistance.


Prev 1 234 ... 10Go To: GO

  • Q

    Hello, Do I need an adapter for the charger if I live in Argentina?

    By Andy I Dec-11/2017 03:12:21

    A

    Hello Andy,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does the mimax2 have a radio

    By kimon Dec-02/2017 04:12:21

    A

    Hello kimon,
    Thanks for your inquiry.

    Yes, the item has a radio.

  • Q

    Is it work in AZERBAIJAN?

    By Rafig Dec-02/2017 02:12:52

    A

    Hello Rafig,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and

    detailed information as follows:

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

    If your country can support the bands, you can use it in your country.


  • Q

    is this the proper version for greece?

    By Dimitris Dec-01/2017 03:12:27

    A

    Hello Dimitris,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Xiaomi Mi Max 2 4G Phablet have lithuanian language?

    By Valerijus Nov-24/2017 08:11:13

    A

    Hello Valerijus,
    Yes, the item can support the language.

    Please rest assured.

  • Q

    Does Xiaomi mi max 2 contain greek language ??

    By Mike Nov-22/2017 03:11:45

    A

    Hello Mike,

    It just can support English Ruassia Franch Italy German Spanish and Portugal.
    Let me know if you need any further assistance.


  • Q

    hello i want to know if the cell phone works with frequency 4G B4/ 1700/2100MHz IT IS WORKS IN MEXICO THANK YOU

    By nestor torres Nov-20/2017 02:11:11

    A

    Hello nestor,


    Sorry this item just can work with below

    Network type: GSM+CDMA+WCDMA+TD-SCDMA+FDD-LTE+TD-LTE
    2G: GSM B2/B3/B5/B8
    CDMA: CDMA EVDO:BC0,CDMA: BC0
    3G: WCDMA B1/B2/B5/B8
    TD-SCDMA: TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8
    TDD/TD-LTE: TD-LTE B38/B39/B40/41

    Let me know if you need any further assistance.


  • Q

    I want to know what type of LTE is implemented(CAT4,CAT6,etc).

    By Teodor Tiplea Nov-16/2017 07:11:48

    A

    Hello Teodor,


    It can work with below network:

    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41.

    Let me know if you need any further assistance.


  • Q

    Hi Dear! Tell me please it is original Brand phone or clone of Xiaomi? Xiaomi Mi Max 2 4G Phablet - GLOBAL VERSION 4GB RAM 64GB ROM BLACK?

    By Vlad Nov-16/2017 07:11:12

    A

    Hello Vlad,

    Yes, this item is an original Brand phone.

    Let me know if you need any further assistance.


  • Q

    Hi, is this international ROM? meaning, I chose the HK Warehouse option, I would like to know if I'll get google services and etc, without chinese ads. thanks

    By Renanel Nov-15/2017 01:11:20

    A

    Hello Renanel,

    Google Play Store: Yes .

    The ROM is shop ROM.

    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    is this In stock still?

    By Denis K Dec-10/2017 12:12:44

    A

    Hello Denis,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Are they in stock?Thanks

    By Kim Dec-02/2017 04:12:47

    A

    Hello Kim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello. Please I would like to know if you have stock.

    By Nikos Ireiotis Nov-11/2017 04:11:27

    A

    Hello Nikos,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Good afternoon dear! I intend to buy 2 units in gold color, with silicone cover and glass film. But the problem here are very high taxes, I've been researching some ways to try to reduce this and would like to see if you can help me: 1 - Could you ship with a stated value around $ 50.00 each? 2 - Can you send from person to person? 3 - Put as a gift? 4 - Send in separate packages, one in my name and another in my wife's name? 5 - If possible in a very simple packaging? Awaiting. Thank you very much. Charles

    By Charles Sep-25/2017 12:09:05

    A

    Hello Charles,


    We can't ship as person.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have this xiaomi mi max 2 in stock?

    By Evans Sep-18/2017 11:09:04

    A

    Hello Evans,
    Yes this item in stock now.

  • Q

    Can you please confirm before I order because when I open your website from my email it says in-stock but if I open from different PC , it says OUT OF STOCK.Thanks

    By Kim Dec-02/2017 04:12:15

    A

    Hello Kim,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    i have a question can i buy the product and pay when i receive it or i have to pay first?

    By Joana Aug-28/2017 03:08:56

    A

    Hello Joana,

    You need to pay first and we will ship it soon when we get the payment.

  • Q

    Hello, how long does it take to arrive in Spain?

    By Jose Oct-29/2017 05:10:32

    A

    Hello Jose,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I ordered this phone from Germany. Do I need to pay any tax?

    By Keshav Kumar Oct-20/2017 07:10:48

    A

    Hello Keshav,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, it has.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

Prev 1 2Go To: GO

  • Q

    Good Morning! My name is Ageu Pacheco and I'm going to start a YouTube technology channel. I work as a systems analyst and have a project that consists of making comparisons of mobile phones and their technologies. I will start with a team of 3 people and we will also make a website with this information. The differential of this project is because I work in the area and I will talk to people in the area who understand a lot of technology. I ask your help with the donation of devices so that I can test in my channel, I know that there are already several channels on Youtube with this theme plus mine will be differentiated since in my city here in Brazil does not have any channel on it. I ask for your help and make sure your store will be widely advertised on my channel as a link to purchase. Follow channel link: https://www.youtube.com/channel/UC0-KXlJC34fRLJUMzJfJ2rg

    By Ageu Sep-01/2017 09:09:12

    A

    Hello Ageu,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.