Save big on our app!
Ship to / USD
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Hot Products
  • Health & Beauty
  • Computers & Networking
  • Mobile Phones
  • Gaming
  • Watches & Jewelry
  • Surprise Bag
  • Automobiles & Motorcycle
  • Tablet PC & Accessories
  • Consumer Electronics
  • Bags & Shoes
  • Home & Garden
  • Electrical & Tools
  • Toys & Hobbies
  • LED Lights & Flashlights
  • Apparel
  • Baby & Kids
  • Outdoors & Sports
  • Appliances

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (96)
  • Product information (70)
  • Stock status (2)
  • Payment (1)
  • About shipping (22)
  • Others (1)
  • Q

    I ordered this phone from Germany. Do I need to pay any tax?

    By Keshav Kumar Oct-20/2017 07:10:48

    A

    Hello Keshav,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, it has.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

Prev 1 234 ... 10Go To: GO

  • Q

    Does this product have an import cost? I have read users who charge them an extra fee.

    By Brauni Oct-10/2017 05:10:32

    A

    Hello Brauni,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    it is dual sim?

    By Felipe Marin B. Oct-08/2017 09:10:46

    A

    Hello Felipe,
    SIM Card: dual SIM dual standby. Micro SIM + Nano SIM.

  • Q

    Hello, in the email I received is this device with 6GB of RAM but in the sale it has only 4GB of RAM, how much it costs the 6GB RAM,

    By neuly de lima Oct-05/2017 07:10:43

    A

    Hello neuly,
    We are sorry we don't have 6GB RAM version.

  • Q

    I live in Jamaica, can i purchase the international version?

    By peggy Oct-04/2017 11:10:47

    A

    Hello peggy,
    Yes, you can make the order normally and we can sbip it to your country.

    Please rest assured.

  • Q

    can this phone work in usa with Lyca or Tmobile network?

    By adithya Oct-03/2017 03:10:08

    A

    Dear adithya,


    Thank you for your inquiry.

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41

  • Q

    Hélio! Can i buy the phone with case and film ?

    By Alex Oct-02/2017 10:10:13

    A

    Hello Alex,
    For the item, please see package contents as follows:

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1


    We are sorry that there is no case and film in the parcel.

  • Q

    Does Xiaomi Mi Max 2 4G Phablet support these Telus networks (Canada): 3G 850/1900 LTE 1700/2100 Thanks

    By Hung Nguyen Oct-01/2017 08:10:11

    A

    Hello Hung,
    Thank you for your inquiry.

    It does not support LTE 1700.

    Let me know if you need any help.

  • Q

    Hi there, does the global version of this mobile phone support German language? Sorry for asking, but I could not find an info about it. Only saying multi language.....

    By Martin Keller Sep-27/2017 01:09:15

    A

    Hello Martin,


    Yes, this mobile phone support German language.


    Let me know if you need any further assistance.


  • Q

    The HK warehiuse hás wich bands of 3G and 4g ? Whats the diference forma global version ?

    By Mario Mendes Sep-26/2017 07:09:49

    A

    Hello Mario,
    Please note the phone's Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41 .


    The international and global version difference between them is the RAM different , the international version can be uesd in partial districts , but the global can be used in the global .

    Let me know if you need any help.

  • Q

    Does the HK version workshop in Brazil ? What is the diference btw the 2 versions ?

    By MMendes Sep-26/2017 04:09:37

    A

    Hello MMendes,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM B2/B3/B5/B8 CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TD-LTE B38/B39/B40/41


    The global version support OTA.

Prev 1 234 ... 7Go To: GO

  • Q

    Good afternoon dear! I intend to buy 2 units in gold color, with silicone cover and glass film. But the problem here are very high taxes, I've been researching some ways to try to reduce this and would like to see if you can help me: 1 - Could you ship with a stated value around $ 50.00 each? 2 - Can you send from person to person? 3 - Put as a gift? 4 - Send in separate packages, one in my name and another in my wife's name? 5 - If possible in a very simple packaging? Awaiting. Thank you very much. Charles

    By Charles Sep-25/2017 12:09:05

    A

    Hello Charles,


    We can't ship as person.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Do you have this xiaomi mi max 2 in stock?

    By Evans Sep-18/2017 11:09:04

    A

    Hello Evans,
    Yes this item in stock now.

  • Q

    i have a question can i buy the product and pay when i receive it or i have to pay first?

    By Joana Aug-28/2017 03:08:56

    A

    Hello Joana,

    You need to pay first and we will ship it soon when we get the payment.

  • Q

    I ordered this phone from Germany. Do I need to pay any tax?

    By Keshav Kumar Oct-20/2017 07:10:48

    A

    Hello Keshav,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, it has.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:08

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

  • Q

    Hello Just to find out whether you provide tracking numbers for registered mail shipping. Thanks.

    By Tetuh Roland Mbah Oct-19/2017 07:10:07

    A

    Hello Tetuh,
    Yes, registered mail shipping has tracking number.

Prev 1 23Go To: GO

  • Q

    Good Morning! My name is Ageu Pacheco and I'm going to start a YouTube technology channel. I work as a systems analyst and have a project that consists of making comparisons of mobile phones and their technologies. I will start with a team of 3 people and we will also make a website with this information. The differential of this project is because I work in the area and I will talk to people in the area who understand a lot of technology. I ask your help with the donation of devices so that I can test in my channel, I know that there are already several channels on Youtube with this theme plus mine will be differentiated since in my city here in Brazil does not have any channel on it. I ask for your help and make sure your store will be widely advertised on my channel as a link to purchase. Follow channel link: https://www.youtube.com/channel/UC0-KXlJC34fRLJUMzJfJ2rg

    By Ageu Sep-01/2017 09:09:12

    A

    Hello Ageu,


    Please kindly contact our Youtube team via email here: youtube@gearbest.com.