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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (16)
  • Product information (13)
  • Stock status (0)
  • Payment (0)
  • About shipping (0)
  • Others (3)
  • Q

    Hello! I'm from Portugal (Europe) and I would like to know if I purchase this phone will I have any problems getting reception or internet in my country and if the phone is unlocked to all the services. Thank you.

    By Pedro Oct-11/2017 02:10:26

    A

    Hello Pedro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi, I have few queries. 1. Is this phone factory unlocked or I need to unlock again when I receive in my country? 2. Is it a refurbished phone? 3. Is this phone USED or a brand new set? 4. Is it an original phone or a replica/ clone? Kindly let me know these answers so that I can proceed. Thanks.

    By Miraz Oct-08/2017 09:10:36

    A

    Hello Miraz,

    Yes, it is factory unlocked.

    No, it is new product.

    It is original phone.



  • Q

    This phone supports two sim cards AND a memory card at the same time? Thanks.

    By Cesar Sep-24/2017 09:09:38

    A

    Hello Cesar,


    Sorry it just can support 1 SIM card and 1 memory card.


    Let me know if you need any further assistance.


  • Q

    Hello. It really supports 800Mhz 4G LTE? Thanks.

    By Marcel Sep-21/2017 01:09:20

    A

    Hello Marcel,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi, is there a Slovak language please? Thanks

    By Michal Sep-20/2017 12:09:57

    A

    Hello Michal,
    Yes it support.

  • Q

    Hello again, can you please tell me if multilanguage means that it support greek. Can you declare it in lower price to avoit to pay taxes?? thank you

    By Lam Sep-19/2017 01:09:20

    A

    Hello Lam,


    The item supports greek.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is the Huawei P9 Lite in this offer DUAL SIM?

    By PAul Sep-16/2017 04:09:33

    A

    Hello PAul,


    Yes,SIM Card Slot: Dual SIM,Dual Standby
    SIM Card Type: Nano SIM Card.


    Let me know if you need any further assistance.


  • Q

    Huawei says that NFC is only available for VNS-L31 & L21??? I have seen you are saying that it doesn't have, is this correct?

    By Jose Sep-14/2017 07:09:24

    A

    Hello Jose,
    It doesn't has NFC.

  • Q

    Does it work with a sim telcel de mexico?

    By Javier Martinez Sep-14/2017 05:09:04

    A

    Hello Javier,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Is available NFC in this model ,Huawey,p9 lite L31? Some reviews tell yes and other no coment..?Thanks

    By Miguel Sep-12/2017 06:09:58

    A

    Hello Miguel,
    It doesn't has NFC.

Prev 1 2Go To: GO

  • Q

    Hello! I'm from Portugal (Europe) and I would like to know if I purchase this phone will I have any problems getting reception or internet in my country and if the phone is unlocked to all the services. Thank you.

    By Pedro Oct-11/2017 02:10:26

    A

    Hello Pedro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi, I have few queries. 1. Is this phone factory unlocked or I need to unlock again when I receive in my country? 2. Is it a refurbished phone? 3. Is this phone USED or a brand new set? 4. Is it an original phone or a replica/ clone? Kindly let me know these answers so that I can proceed. Thanks.

    By Miraz Oct-08/2017 09:10:36

    A

    Hello Miraz,

    Yes, it is factory unlocked.

    No, it is new product.

    It is original phone.



  • Q

    This phone supports two sim cards AND a memory card at the same time? Thanks.

    By Cesar Sep-24/2017 09:09:38

    A

    Hello Cesar,


    Sorry it just can support 1 SIM card and 1 memory card.


    Let me know if you need any further assistance.


  • Q

    Hello. It really supports 800Mhz 4G LTE? Thanks.

    By Marcel Sep-21/2017 01:09:20

    A

    Hello Marcel,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi, is there a Slovak language please? Thanks

    By Michal Sep-20/2017 12:09:57

    A

    Hello Michal,
    Yes it support.

  • Q

    Is the Huawei P9 Lite in this offer DUAL SIM?

    By PAul Sep-16/2017 04:09:33

    A

    Hello PAul,


    Yes,SIM Card Slot: Dual SIM,Dual Standby
    SIM Card Type: Nano SIM Card.


    Let me know if you need any further assistance.


  • Q

    Huawei says that NFC is only available for VNS-L31 & L21??? I have seen you are saying that it doesn't have, is this correct?

    By Jose Sep-14/2017 07:09:24

    A

    Hello Jose,
    It doesn't has NFC.

  • Q

    Is available NFC in this model ,Huawey,p9 lite L31? Some reviews tell yes and other no coment..?Thanks

    By Miguel Sep-12/2017 06:09:58

    A

    Hello Miguel,
    It doesn't has NFC.

  • Q

    Hi, Is this phone compatible in France? The charger is it french?

    By GUADAGNINO Sep-12/2017 06:09:55

    A

    Hello GUADAGNINO,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

    We will offer you an EU adapter so you can use this item.

  • Q

    Hi, does it work in Italy?

    By M Sep-08/2017 07:09:56

    A

    Hello M,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

Prev 1 2Go To: GO

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello again, can you please tell me if multilanguage means that it support greek. Can you declare it in lower price to avoit to pay taxes?? thank you

    By Lam Sep-19/2017 01:09:20

    A

    Hello Lam,


    The item supports greek.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does it work with a sim telcel de mexico?

    By Javier Martinez Sep-14/2017 05:09:04

    A

    Hello Javier,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Do you provide French manual for French speaking customers ?

    By Doudou-Kiadila François-Xavier Aug-25/2017 12:08:16

    A

    Hello Doudou-Kiadila,


    Currently there is no French manual for this model.

    Thank you for your inquiry.