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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (24)
  • Product information (21)
  • Stock status (0)
  • Payment (0)
  • About shipping (0)
  • Others (3)
  • Q

    Hello, Can I choose the language German?

    By MiLLHouSe Feb-11/2018 11:02:14

    A

    Hello MiLLHouSe,
    Thanks for your inquiry.

    Sorry, it does not support German.

  • Q

    how mutch time normally i have to wait to receive the product ?

    By Tha Jan-31/2018 09:01:30

    A

    Hello Tha,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    supports hungarian_?

    By Zoltan Gyurka Jan-20/2018 01:01:01

    A

    Hello Zoltan,

    Yes, you can use,this phone system support Hungarian language, but there is no Hungarian language in the user manual.

  • Q

    Is there hungarian menu/language

    By Zoltan Gyurka Jan-20/2018 11:01:11

    A

    Hello Zoltan,
    Thanks for your inquiry.

    Yes, this phone supports Hungarian language, but there is no Hungarian language in the user manual.

  • Q

    model vns - L31 should have support for NFC !!! Why nue model does not support?

    By Александр Jan-13/2018 01:01:03

    A

    Hello Александр,


    It does not support NFC.


  • Q

    how can I get this p9 lite here at south Africa?

    By Sive Nov-23/2017 06:11:38

    A

    Hello Sive,


    It can work with below Network type: FDD-LTE,GSM,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz.


    Let me know if you need any further assistance.


  • Q

    Does it support Arabic Language?

    By Adel Nov-10/2017 09:11:57

    A

    Hello Adel,

    It just can support English Ruassia Franch Italy German Spanish and Portugal.
    Let me know if you need any further assistance.



  • Q

    Hello guys, is that phone good for USA , I mean 4 G t Mobile network and US power plug? Thank you.

    By Victor Oct-29/2017 10:10:09

    A

    Hello Victor,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    We will offer you an US adapter so you can use in your country.

  • Q

    Hello! I'm from Portugal (Europe) and I would like to know if I purchase this phone will I have any problems getting reception or internet in my country and if the phone is unlocked to all the services. Thank you.

    By Pedro Oct-11/2017 02:10:26

    A

    Hello Pedro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi, I have few queries. 1. Is this phone factory unlocked or I need to unlock again when I receive in my country? 2. Is it a refurbished phone? 3. Is this phone USED or a brand new set? 4. Is it an original phone or a replica/ clone? Kindly let me know these answers so that I can proceed. Thanks.

    By Miraz Oct-08/2017 09:10:36

    A

    Hello Miraz,

    Yes, it is factory unlocked.

    No, it is new product.

    It is original phone.



Prev 1 23Go To: GO

  • Q

    Hello, Can I choose the language German?

    By MiLLHouSe Feb-11/2018 11:02:14

    A

    Hello MiLLHouSe,
    Thanks for your inquiry.

    Sorry, it does not support German.

  • Q

    how mutch time normally i have to wait to receive the product ?

    By Tha Jan-31/2018 09:01:30

    A

    Hello Tha,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    supports hungarian_?

    By Zoltan Gyurka Jan-20/2018 01:01:01

    A

    Hello Zoltan,

    Yes, you can use,this phone system support Hungarian language, but there is no Hungarian language in the user manual.

  • Q

    Is there hungarian menu/language

    By Zoltan Gyurka Jan-20/2018 11:01:11

    A

    Hello Zoltan,
    Thanks for your inquiry.

    Yes, this phone supports Hungarian language, but there is no Hungarian language in the user manual.

  • Q

    model vns - L31 should have support for NFC !!! Why nue model does not support?

    By Александр Jan-13/2018 01:01:03

    A

    Hello Александр,


    It does not support NFC.


  • Q

    how can I get this p9 lite here at south Africa?

    By Sive Nov-23/2017 06:11:38

    A

    Hello Sive,


    It can work with below Network type: FDD-LTE,GSM,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,FDD B8 900MHz.


    Let me know if you need any further assistance.


  • Q

    Does it support Arabic Language?

    By Adel Nov-10/2017 09:11:57

    A

    Hello Adel,

    It just can support English Ruassia Franch Italy German Spanish and Portugal.
    Let me know if you need any further assistance.



  • Q

    Hello guys, is that phone good for USA , I mean 4 G t Mobile network and US power plug? Thank you.

    By Victor Oct-29/2017 10:10:09

    A

    Hello Victor,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    We will offer you an US adapter so you can use in your country.

  • Q

    Hello! I'm from Portugal (Europe) and I would like to know if I purchase this phone will I have any problems getting reception or internet in my country and if the phone is unlocked to all the services. Thank you.

    By Pedro Oct-11/2017 02:10:26

    A

    Hello Pedro,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Hi, I have few queries. 1. Is this phone factory unlocked or I need to unlock again when I receive in my country? 2. Is it a refurbished phone? 3. Is this phone USED or a brand new set? 4. Is it an original phone or a replica/ clone? Kindly let me know these answers so that I can proceed. Thanks.

    By Miraz Oct-08/2017 09:10:36

    A

    Hello Miraz,

    Yes, it is factory unlocked.

    No, it is new product.

    It is original phone.



Prev 1 23Go To: GO

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  • Q

    Hello again, can you please tell me if multilanguage means that it support greek. Can you declare it in lower price to avoit to pay taxes?? thank you

    By Lam Sep-19/2017 01:09:20

    A

    Hello Lam,


    The item supports greek.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does it work with a sim telcel de mexico?

    By Javier Martinez Sep-14/2017 05:09:04

    A

    Hello Javier,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    WCDMA 900/1900/2100MHz
    FDD-LTE 800/900/1800/2100/2600MHz

  • Q

    Do you provide French manual for French speaking customers ?

    By Doudou-Kiadila François-Xavier Aug-25/2017 12:08:16

    A

    Hello Doudou-Kiadila,


    Currently there is no French manual for this model.

    Thank you for your inquiry.