Save big on our app!
Ship to / USD
Country Website
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • Bags & Shoes
  • Tablet PC & Accessories
  • LED Lights & Flashlights
  • Apparel
  • Watches & Jewelry
  • Home & Garden
  • Outdoors & Sports
  • Electrical & Tools
  • Health & Beauty
  • Designer Dresses
  • Automobiles & Motorcycle
  • Consumer Electronics
  • Gaming
  • Toys & Hobbies
  • Mobile Phones
  • Computers & Networking
  • Fashion
  • Baby & Kids
  • Appliances
  • MARKETPLACE
  • Hot Products
  • Surprise Bag

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (48)
  • Product information (39)
  • Stock status (3)
  • Payment (0)
  • About shipping (4)
  • Others (2)
  • Q

    So sad... oct 23 is my birthday and I had add this smart like favorite one :(

    By Marcus César Oct-06/2017 02:10:48

    A

    Hello Marcus,
    We are sorry this item is out of stock.

  • Q

    When does the ship leave to Brazil?

    By David Arcanjo Oct-04/2017 02:10:42

    A

    Hello David,


    We except ship this item between Oct 8 - Oct 20.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is this brand new?

    By Rich Sep-27/2017 06:09:56

    A

    Hello Rich,


    We can guarantee that all of our items are brand new. We hope you will enjoy them.


  • Q

    is french language include ?

    By raymond Sep-26/2017 08:09:05

    A

    Hello raymond,
    Yes it has.

  • Q

    I bought it on september 5th, why it is still processing?

    By Rafael Sep-25/2017 07:09:08

    A

    Hello Rafael,
    We are sorry this item not in stock now, we except ship between Sep 28 - Oct 10.

  • Q

    Does he have NFC?

    By Denis cruz Sep-20/2017 06:09:15

    A

    Hello Denis,
    We are sorry it doesn't has.

  • Q

    Is this the Global ROM and Original ROM? Can this be updated by OTA?

    By RWG Sep-19/2017 07:09:01

    A

    Hello RWG,
    It's original international ROM, it can't update via OTA.

  • Q

    Does this support GPS ?

    By Tom Sep-19/2017 06:09:42

    A

    Hello Tom,


    Yes, it can support GPS, A-GPS, GLONASS, Beidou.


    Let me know if you need any further assistance.


  • Q

    I am very disappointed, after a week of waiting I received word that has no more stock, but the announcement is still active and talks that have stock, why?

    By Yuri Ribeiro Sep-17/2017 02:09:31

    A

    Hello Yuri,
    This item in stock now.

  • Q

    Does it support wireless charging?

    By Chuchart Sep-17/2017 09:09:53

    A

    Hello Chuchart,
    We are sorry it doesn't support.

Prev 1 2345Go To: GO

  • Q

    Is this brand new?

    By Rich Sep-27/2017 06:09:56

    A

    Hello Rich,


    We can guarantee that all of our items are brand new. We hope you will enjoy them.


  • Q

    is french language include ?

    By raymond Sep-26/2017 08:09:05

    A

    Hello raymond,
    Yes it has.

  • Q

    Does he have NFC?

    By Denis cruz Sep-20/2017 06:09:15

    A

    Hello Denis,
    We are sorry it doesn't has.

  • Q

    Is this the Global ROM and Original ROM? Can this be updated by OTA?

    By RWG Sep-19/2017 07:09:01

    A

    Hello RWG,
    It's original international ROM, it can't update via OTA.

  • Q

    Does this support GPS ?

    By Tom Sep-19/2017 06:09:42

    A

    Hello Tom,


    Yes, it can support GPS, A-GPS, GLONASS, Beidou.


    Let me know if you need any further assistance.


  • Q

    Does it support wireless charging?

    By Chuchart Sep-17/2017 09:09:53

    A

    Hello Chuchart,
    We are sorry it doesn't support.

  • Q

    If I update the device to android 7, will i lose my 1 year warranty?

    By João Peixoto Sep-13/2017 05:09:15

    A

    Hello João,
    Yes, any update will lose our warranty.

  • Q

    is this Is this phone certified by EU CE?

    By Zopo Sep-12/2017 05:09:40

    A

    Hello Zopo,

    Sorry, it is not certified by EU CE.

  • Q

    is it an update possible to Android 7 ?

    By Alain Sep-09/2017 06:09:44

    A

    Hello Alain,
    Yes you can update it, we are sorry we can't update it for you.

  • Q

    I just bought it now, could you send any adapter needed to charge the battery in Brazil? thanks.

    By Rafael Gidra Sep-05/2017 03:09:49

    A

    Hello Rafael,
    We will offer you an US adapter so you can use in your country.

Prev 1 234Go To: GO

  • Q

    So sad... oct 23 is my birthday and I had add this smart like favorite one :(

    By Marcus César Oct-06/2017 02:10:48

    A

    Hello Marcus,
    We are sorry this item is out of stock.

  • Q

    I am very disappointed, after a week of waiting I received word that has no more stock, but the announcement is still active and talks that have stock, why?

    By Yuri Ribeiro Sep-17/2017 02:09:31

    A

    Hello Yuri,
    This item in stock now.

  • Q

    This phone is on stock? If it is, i will automatically buy it right noe

    By lml Jul-16/2017 05:07:19

    A

    Hello lml,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    When does the ship leave to Brazil?

    By David Arcanjo Oct-04/2017 02:10:42

    A

    Hello David,


    We except ship this item between Oct 8 - Oct 20.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I bought it on september 5th, why it is still processing?

    By Rafael Sep-25/2017 07:09:08

    A

    Hello Rafael,
    We are sorry this item not in stock now, we except ship between Sep 28 - Oct 10.

  • Q

    Good afternoon! I'm going to order this phone with delivery to Ukraine. Tell me, what time do you evaluate the parcel? What amount will be indicated? I need the declared value not to exceed $ 150

    By Alexey Samoylenkov Aug-10/2017 01:08:15

    A

    Dear Alexey,


    We will declare the item as its original value.

    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Does this product have ready delivery? And how long does it take to deliver to Brazil?

    By Fernando Feb-11/2017 05:02:23

    A

    Hello Customer,

    Yes.


    It depends on which shipping method you choose.


    For Expedited Shipping, the standard shipping time is 3-7 business days.


    For Priority Line, The standard shipping time is 7-15 business days.


    For Unregistered Air Mail & Registered Air Mail, The standard shipping time is 10-35 business days.


    The fee and time depends on the weight and the destination country.

    For more details, please check: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. I would like to know what rom brings. And if possible it would bring the official rom so that it could be updated. Thank you

    By Mabel Mar-24/2017 12:03:09

    A

    Hello Mabel,


    Thank you for your inquiry.

    Sorry it's not official rom.it's customized.

  • Q

    Is the original ROM on it or the dealer ROM? (For the different languages)

    By Figther Jan-07/2017 12:01:47

    A

    Hello Figther,

    Thanks for your inquiry.

    It is modified Rom which supports different languages.

    Have a nice one.