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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (66)
  • Product information (56)
  • Stock status (2)
  • Payment (2)
  • About shipping (3)
  • Others (3)
  • Q

    Is the price quoted inclusive of customs and tax? If not, what is the estimated costs of customs duty to UK?

    By Ramya Feb-21/2018 08:02:04

    A

    Hello Ramya,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

  • Q

    I want to order Redmi note 4. Do you provide worldwide warranty for this product?

    By Deepak Sahu Feb-07/2018 03:02:34

    A

    Hello Deepak
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Does the phone has a working gyroscopic sensor for VR also?

    By Ioan Jan-31/2018 04:01:59

    A

    Hello Ioan,
    We are sorry that the item is unable to support the functions.

  • Q

    the phone is a new or refurbished one ?

    By sasson Jan-29/2018 02:01:57

    A

    Hello sasson,
    Thanks for your inquiry.

    The item is brand new.

  • Q

    This item as a gift shipping? Can you mark the package Gift. I dont want custom duty please.

    By Tim Jan-27/2018 03:01:53

    A

    Hello Tim,
    Thanks for your inquiry.

    Sorry, we cannot ship the item as a gift.

  • Q

    Does the phone have NFC? Thanks

    By Tom Jan-22/2018 03:01:32

    A

    Hello Tom,


    Sorry.It not have the NFC function

  • Q

    Do you have the item in stock?

    By Css Jan-22/2018 01:01:09

    A

    Hello Css,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Gw4 is an european wareouse?

    By Efef Jan-22/2018 06:01:18

    A

    Hello Efef,
    Yes, it is a EU warehouse.

  • Q

    I would like to buy two products, however, I need your help for not pay customer tax. Can you help me? Thanks and regards.

    By Checo Jan-21/2018 11:01:32

    A

    Hello Checo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, Can you provide me a US plug (for Mexico) when I buy the product?. If you don´t have it do you sell that? Do you sell xiaomi cover ?, if yes, do you have a page where i can select that or can you send me some picture and price to choose that? I ask all that because I want all products in only one package. Thanks regards

    By Checo Jan-21/2018 01:01:04

    A

    Hello Checo,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    I want to order Redmi note 4. Do you provide worldwide warranty for this product?

    By Deepak Sahu Feb-07/2018 03:02:34

    A

    Hello Deepak
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Does the phone has a working gyroscopic sensor for VR also?

    By Ioan Jan-31/2018 04:01:59

    A

    Hello Ioan,
    We are sorry that the item is unable to support the functions.

  • Q

    the phone is a new or refurbished one ?

    By sasson Jan-29/2018 02:01:57

    A

    Hello sasson,
    Thanks for your inquiry.

    The item is brand new.

  • Q

    Does the phone have NFC? Thanks

    By Tom Jan-22/2018 03:01:32

    A

    Hello Tom,


    Sorry.It not have the NFC function

  • Q

    Do you have the item in stock?

    By Css Jan-22/2018 01:01:09

    A

    Hello Css,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hi, Can you provide me a US plug (for Mexico) when I buy the product?. If you don´t have it do you sell that? Do you sell xiaomi cover ?, if yes, do you have a page where i can select that or can you send me some picture and price to choose that? I ask all that because I want all products in only one package. Thanks regards

    By Checo Jan-21/2018 01:01:04

    A

    Hello Checo,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hello, About: Xiaomi Redmi Note 4 5.5 inch 4G Phablet - GOLDEN (4GB RAM 64GB ROM Global Version) 1) can you confirm that that this phone has LTE B-20? 2) Is the Google Play store preinstalled on this phone?

    By Stanley Jan-21/2018 06:01:39

    A

    Hello Stanley,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM B2/B3/B5/B8
    WCDMA B1/B2/B5/B8
    FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


    And there is a Google Play Store for the item.

    Please rest assured.


  • Q

    do you send Plug depending city buyer?

    By Roberto Jan-17/2018 11:01:38

    A

    Hello Roberto,
    For the item, please note that we can only send the EU plug to you.

  • Q

    i read this device get EU Plug but need US Plug I from mexico, do you change plug dependy country buyer?

    By xxx Jan-17/2018 11:01:33

    A

    Hello xxx,
    Please note that the item is a EU version.

    So we can only send the EU plug to you.

    Hope you can understand that.

  • Q

    Is this type of redmi note 4 work witch frequency of France? I mean sim.

    By Konrad Dec-19/2017 05:12:11

    A

    Hello Konrad,

    It can work with below network:

    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    WIFI: 802.11a/b/g/n/ac wireless internet
    Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.


    Let me know if you need any further assistance.


Prev 1 23456Go To: GO

  • Q

    Do you have the item in stock?

    By Lincoln Lopes Jan-15/2018 09:01:19

    A

    Hello Lincoln,
    Yes, the item is available now.

    You can make the order and we will arrange the shipment soon.

  • Q

    Hi, you have black color in stock?

    By Carlos Oct-28/2017 09:10:27

    A

    Hello Carlos,
    Yes, this item in stock now.

  • Q

    I would like to buy two products, however, I need your help for not pay customer tax. Can you help me? Thanks and regards.

    By Checo Jan-21/2018 11:01:32

    A

    Hello Checo,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Si pagano eventuali spese dogana in italia?

    By Gabriele Nov-02/2017 06:11:08

    A

    Hello Gabriele,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is the price quoted inclusive of customs and tax? If not, what is the estimated costs of customs duty to UK?

    By Ramya Feb-21/2018 08:02:04

    A

    Hello Ramya,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

  • Q

    This item as a gift shipping? Can you mark the package Gift. I dont want custom duty please.

    By Tim Jan-27/2018 03:01:53

    A

    Hello Tim,
    Thanks for your inquiry.

    Sorry, we cannot ship the item as a gift.

  • Q

    Gw4 is an european wareouse?

    By Efef Jan-22/2018 06:01:18

    A

    Hello Efef,
    Yes, it is a EU warehouse.

  • Q

    Hello, How much is the warranty of phone?is it valid worldwide? Pushkar

    By pushkar KULKARNI Nov-26/2017 06:11:07

    A

    Hello pushkar
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    do you have a greek menu pls?

    By pafsanias Oct-08/2017 01:10:16

    A

    Hello pafsanias,
    Yes it has.

  • Q

    do you have a greek menu pls?

    By pafsanias Oct-08/2017 01:10:13

    A

    Hello pafsanias,
    Yes it has.