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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (75)
  • Product information (67)
  • Stock status (0)
  • Payment (1)
  • About shipping (5)
  • Others (2)
  • Q

    Hi there, Does this product have NFC? Thanks

    By Kroon Apr-18/2018 10:04:33

    A

    Hello Kroon,
    Thanks for your inquiry.

    Sorry, the item does not have the NFC function.

  • Q

    Description says it is global ROM Multilanguage...many reviewers says English and Chinese only ...which languages does this ROM have ? Also if its global ROM does it include Google Play Store?

    By Kent Anderson Mar-16/2018 04:03:34

    A

    Hello Kent,

    It only supports Chinese and English.

    It doesn't have Google Play Store.

    Thank you for your inquiry.

  • Q

    I can see that in the " buy together section" there is a Xiaomi Cable, isn't it included with the phone?

    By Roberto Mar-03/2018 09:03:38

    A

    Hello Roberto,

    There is the USB cable in the package.

    Package Contents:

    Cell Phone: 1
    Power Adapter: 1
    SIM Needle: 1
    USB Cable: 1


  • Q

    Good day, tell me the play market is in the phone?

    By jenia Feb-13/2018 02:02:41

    A

    Hello jenia,

    Sorry.
    Google Play Store: No

  • Q

    Good afternoon, tell me, is there a Russian in the phone?

    By jenia Feb-13/2018 02:02:30

    A

    Hello jenia,

    Sorry.
    Language: Chinese, English

  • Q

    How long does it take for the product to arrive in Mexico?

    By Ezequiel Feb-11/2018 04:02:07

    A

    Hello Ezequiel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does this device include Google Play Store?

    By Carlos Feb-06/2018 12:02:26

    A

    Hello Carlos,

    Please see the product description carefully:
    Google Play Store: No

  • Q

    Is the phone already with the rom in multilanguage?

    By Diego Jan-14/2018 12:01:45

    A

    Hello Diego,
    Thanks for your inquiry.

    Yes, the item supports multi language.

  • Q

    Is it multilanguage?

    By Brauni Oct-10/2017 01:10:57

    A

    Hello Brauni,
    We are sorry not.

    Language: Chinese, English

  • Q

    how much charge for customs duty in INDIA ?

    By prabhakar Oct-09/2017 05:10:20

    A

    Hello prabhakar,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 234 ... 8Go To: GO

  • Q

    Hi there, Does this product have NFC? Thanks

    By Kroon Apr-18/2018 10:04:33

    A

    Hello Kroon,
    Thanks for your inquiry.

    Sorry, the item does not have the NFC function.

  • Q

    Description says it is global ROM Multilanguage...many reviewers says English and Chinese only ...which languages does this ROM have ? Also if its global ROM does it include Google Play Store?

    By Kent Anderson Mar-16/2018 04:03:34

    A

    Hello Kent,

    It only supports Chinese and English.

    It doesn't have Google Play Store.

    Thank you for your inquiry.

  • Q

    I can see that in the " buy together section" there is a Xiaomi Cable, isn't it included with the phone?

    By Roberto Mar-03/2018 09:03:38

    A

    Hello Roberto,

    There is the USB cable in the package.

    Package Contents:

    Cell Phone: 1
    Power Adapter: 1
    SIM Needle: 1
    USB Cable: 1


  • Q

    Good day, tell me the play market is in the phone?

    By jenia Feb-13/2018 02:02:41

    A

    Hello jenia,

    Sorry.
    Google Play Store: No

  • Q

    Good afternoon, tell me, is there a Russian in the phone?

    By jenia Feb-13/2018 02:02:30

    A

    Hello jenia,

    Sorry.
    Language: Chinese, English

  • Q

    Does this device include Google Play Store?

    By Carlos Feb-06/2018 12:02:26

    A

    Hello Carlos,

    Please see the product description carefully:
    Google Play Store: No

  • Q

    Is the phone already with the rom in multilanguage?

    By Diego Jan-14/2018 12:01:45

    A

    Hello Diego,
    Thanks for your inquiry.

    Yes, the item supports multi language.

  • Q

    Is it multilanguage?

    By Brauni Oct-10/2017 01:10:57

    A

    Hello Brauni,
    We are sorry not.

    Language: Chinese, English

  • Q

    Will be apdating rom linguages for portuguese?

    By Rui Oct-09/2017 11:10:04

    A

    Hello Rui,
    We are sorry it's manufacturer issue, we can't know it.

    Language: Chinese, English

  • Q

    Ela tem Play Store?

    By Sara Sep-30/2017 08:09:52

    A

    Hello Sara,
    Yes , it has own play store .Let me know if you need any help.

Prev 1 234 ... 7Go To: GO

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  • Q

    Can you send 3 of Them with a cost of 50€ so i done have to pay thr taxes of DHL?

    By Haldercast Sep-09/2017 03:09:18

    A

    Hello Haldercast,

    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long does it take for the product to arrive in Mexico?

    By Ezequiel Feb-11/2018 04:02:07

    A

    Hello Ezequiel,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    how much charge for customs duty in INDIA ?

    By prabhakar Oct-09/2017 05:10:20

    A

    Hello prabhakar,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Product has FCC-ID?

    By Andrés Artunduaga Sep-17/2017 11:09:31

    A

    Hello Andrés,
    Thank you for your inquiry.

    It has FCC ID.

    Let me know if you need any help.

  • Q

    Hi, im from Colombia, and my question is, it will be a problem with taxes in my contry? Thanks

    By Francesco Sep-02/2017 01:09:59

    A

    Hello Francesco,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    What is the plug sent by the store?

    By Pablo Aug-29/2017 10:08:52

    A

    Hello Pablo,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello, is there a Russian language?

    By andrei Sep-12/2017 06:09:56

    A

    Hello andrei,
    We are sorry that there is no Russian language.

    Please see the product description carefully:

    Language: Chinese, English

  • Q

    ¿Does the mobile have guarantee?

    By Chuck Sep-05/2017 08:09:13

    A

    Hello Chuck,
    Yes, please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html