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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (67)
  • Product information (59)
  • Stock status (3)
  • Payment (0)
  • About shipping (4)
  • Others (1)
  • Q

    Is the red version in the Portuguese language of Brazil?

    By Felipe Gomes Dec-07/2017 08:12:32

    A

    Hello Felipe,


    Sorry it just can support Language: English, Chinese .


    Let me know if you need any further assistance.


  • Q

    Hi i would like to ask you if it this phone can work properly in Greece (for example get calls and make calls without internet connection)

    By alex Dec-03/2017 04:12:32

    A

    Hello alex,

    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41.

    Let me know if you need any further assistance.


  • Q

    hello good day I wanted to ask if this product makes shipments to Argentina, best regards

    By TOMAS PETIX Nov-30/2017 02:11:57

    A

    Hello TOMAS,


    Yes, it can be shipped to Argentina.


    Let me know if you need any further assistance.


  • Q

    Hello, but I can install Google Play Store on tis phone ?

    By Serghei Nov-30/2017 10:11:51

    A

    Hello Serghei,
    Please note that the item does not install Google Play Store.

  • Q

    hello, i'm verry interrested but i wanna know, the rom installed is it international? and is it haved the playstore already installed!

    By Patrick Nov-28/2017 07:11:32

    A

    Hello Patrick,

    Google Play Store: No .

    The ROM is Chinese version.

    Let me know if you need any further assistance.


  • Q

    Can I add an SD card to this phone?

    By Alberto Nov-28/2017 05:11:04

    A

    Hello Alberto,
    This item has TF/Micro SD Card Slot .

  • Q

    Does it support japanese bands (NTT docomo/ softbank/ KDDI)?

    By anugerah Nov-26/2017 01:11:43

    A

    Hello anugerah,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41

    If your country can support the bands, you can use it in your country.


  • Q

    Hello. This smartphone has Portuguese language?

    By Oliveira Nov-23/2017 07:11:35

    A

    Hello Oliveira,


    Sorry it just can support English,Chinese.

    Let me know if you need any further assistance.


  • Q

    Hi, i need the US plug, does it comes with that plug?

    By ulloa Nov-21/2017 02:11:34

    A

    Hello ulloa,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    this is a global version with play store installed

    By sergio r silva Nov-18/2017 07:11:24

    A

    Hello sergio,
    This item is Chinese version ,there is no Google Play Store installed .

Prev 1 234 ... 7Go To: GO

  • Q

    Is the red version in the Portuguese language of Brazil?

    By Felipe Gomes Dec-07/2017 08:12:32

    A

    Hello Felipe,


    Sorry it just can support Language: English, Chinese .


    Let me know if you need any further assistance.


  • Q

    Hi i would like to ask you if it this phone can work properly in Greece (for example get calls and make calls without internet connection)

    By alex Dec-03/2017 04:12:32

    A

    Hello alex,

    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41.

    Let me know if you need any further assistance.


  • Q

    Hello, but I can install Google Play Store on tis phone ?

    By Serghei Nov-30/2017 10:11:51

    A

    Hello Serghei,
    Please note that the item does not install Google Play Store.

  • Q

    hello, i'm verry interrested but i wanna know, the rom installed is it international? and is it haved the playstore already installed!

    By Patrick Nov-28/2017 07:11:32

    A

    Hello Patrick,

    Google Play Store: No .

    The ROM is Chinese version.

    Let me know if you need any further assistance.


  • Q

    Can I add an SD card to this phone?

    By Alberto Nov-28/2017 05:11:04

    A

    Hello Alberto,
    This item has TF/Micro SD Card Slot .

  • Q

    Does it support japanese bands (NTT docomo/ softbank/ KDDI)?

    By anugerah Nov-26/2017 01:11:43

    A

    Hello anugerah,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz CDMA BC0 / CDMA EVDO BC0
    3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
    4G: FDD-LTE B1/B3/B5/B7/B8 TDD-LTE B38/B39/B40/B41

    If your country can support the bands, you can use it in your country.


  • Q

    Hello. This smartphone has Portuguese language?

    By Oliveira Nov-23/2017 07:11:35

    A

    Hello Oliveira,


    Sorry it just can support English,Chinese.

    Let me know if you need any further assistance.


  • Q

    Hi, i need the US plug, does it comes with that plug?

    By ulloa Nov-21/2017 02:11:34

    A

    Hello ulloa,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    this is a global version with play store installed

    By sergio r silva Nov-18/2017 07:11:24

    A

    Hello sergio,
    This item is Chinese version ,there is no Google Play Store installed .

  • Q

    Hello!Can you please tell me with which MIUI version comes this Phone.And one more think,is it Tiffany version by mi5x?

    By Andrey Nov-13/2017 03:11:27

    A

    Hello Andrey,

    OS: MIUI 8 .

    Let me know if you need any further assistance.


Prev 1 23456Go To: GO

  • Q

    Stock status pleas.

    By Moura Nov-11/2017 09:11:37

    A

    Hello Moura,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    any status on the stock of the product?

    By Gustavo Oct-03/2017 06:10:31

    A

    Hello Gustavo,
    This item in stock now.

  • Q

    any status on the stock of the product?

    By Gustavo Oct-03/2017 06:10:29

    A

    Hello Gustavo,
    This item in stock now.

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  • Q

    do i have to pay for customs? im from morocco

    By hhamn Oct-25/2017 07:10:52

    A

    Hello hhamn,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    do i have to pay for customs? im from morocco

    By hhamn Oct-25/2017 07:10:51

    A

    Hello hhamn,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Is it shipped from EU or outside EU? It is important to know because of customs taxes and duties.

    By Edgars Sep-25/2017 07:09:08

    A

    Hello Edgars,


    We ship this item from CN warehouse.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does this Phone will be in Its Original Packing without open.

    By Ahmed Faiz Sep-04/2017 10:09:27

    A

    Hello Ahmed,
    Yes, we won't open it.

  • Q

    hello good day I wanted to ask if this product makes shipments to Argentina, best regards

    By TOMAS PETIX Nov-30/2017 02:11:57

    A

    Hello TOMAS,


    Yes, it can be shipped to Argentina.


    Let me know if you need any further assistance.