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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (78)
  • Product information (61)
  • Stock status (9)
  • Payment (0)
  • About shipping (6)
  • Others (2)
  • Q

    DOES THIS WORK WITH ANY CARRIERS IN CANADA SPECIALLY WITH FREEDOM MOBILE

    By ANTON Dec-28/2017 07:12:06

    A

    Hello ANTON,

    It just can work with below

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40.

    Let me know if you need any further assistance.


  • Q

    Hello, how long to ship to Ft Lauderdale, Florida, US?

    By Juan Dec-19/2017 07:12:22

    A

    Hello Juan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, Do you ship with FedEx?

    By Aqif Dec-12/2017 06:12:08

    A

    Hello Aqif,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Can this phone be used in the UK with a GiffGaff SIM on 4G? This is LTE Band 20 (800 MHz)

    By Emma Dec-04/2017 09:12:10

    A

    Hello Emma,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    Hello, ROM is Global, but it is the original of XIAoMI, or it is modified by your.

    By Guillermo Julian Magrassi Dec-04/2017 03:12:10

    A

    Hello Guillermo,
    The ROM on this phone supports OTA and is multi language. It is original and international ROM.

  • Q

    Can i use this phone in Ecuador?

    By Karen Nov-25/2017 02:11:29

    A

    Hello Karen,

    It just can work with below Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.

    Let me know if you need any further assistance.


  • Q

    does it have arabic language ??

    By Peter Nov-24/2017 10:11:16

    A

    Hello Peter,
    Yes, the item can support Arabic.

    Please rest assured.

  • Q

    Does this work for Freedom Mobile - band is B4 I believe as it runs on 1700/2100. Please let me know for sure - this is for Canada - thanks

    By damien Nov-24/2017 12:11:05

    A

    Hello damien,

    It can work with Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.

    Let me know if you need any further assistance.


  • Q

    I can't find a screen protector or case to fit. Can you point me to the link?

    By Feso Nov-23/2017 04:11:58

    A

    Hello Feso,


    Please chekc it by below link:

    https://www.gearbest.com/Xiaomi-Redmi-Note-4-case-_gear/.


    Let me know if you need any further assistance.


  • Q

    hello previously you have told me the ROM is global further that i want to be sure if it European rom version (stable and adjust for the isrealy user) kindly regards

    By shamir Nov-22/2017 11:11:34

    A

    Hello shamir,

    It is globala ROM.


    Let me know if you need any further assistance.


Prev 1 234 ... 8Go To: GO

  • Q

    DOES THIS WORK WITH ANY CARRIERS IN CANADA SPECIALLY WITH FREEDOM MOBILE

    By ANTON Dec-28/2017 07:12:06

    A

    Hello ANTON,

    It just can work with below

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40.

    Let me know if you need any further assistance.


  • Q

    Can this phone be used in the UK with a GiffGaff SIM on 4G? This is LTE Band 20 (800 MHz)

    By Emma Dec-04/2017 09:12:10

    A

    Hello Emma,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    Hello, ROM is Global, but it is the original of XIAoMI, or it is modified by your.

    By Guillermo Julian Magrassi Dec-04/2017 03:12:10

    A

    Hello Guillermo,
    The ROM on this phone supports OTA and is multi language. It is original and international ROM.

  • Q

    Can i use this phone in Ecuador?

    By Karen Nov-25/2017 02:11:29

    A

    Hello Karen,

    It just can work with below Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.

    Let me know if you need any further assistance.


  • Q

    does it have arabic language ??

    By Peter Nov-24/2017 10:11:16

    A

    Hello Peter,
    Yes, the item can support Arabic.

    Please rest assured.

  • Q

    Does this work for Freedom Mobile - band is B4 I believe as it runs on 1700/2100. Please let me know for sure - this is for Canada - thanks

    By damien Nov-24/2017 12:11:05

    A

    Hello damien,

    It can work with Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.

    Let me know if you need any further assistance.


  • Q

    hello previously you have told me the ROM is global further that i want to be sure if it European rom version (stable and adjust for the isrealy user) kindly regards

    By shamir Nov-22/2017 11:11:34

    A

    Hello shamir,

    It is globala ROM.


    Let me know if you need any further assistance.


  • Q

    What is the name of used camera module?

    By matt Nov-14/2017 02:11:54

    A

    Hello matt,


    It is Samsung S5K3L8.


    Let me know if you need any further assistance.


  • Q

    Is this phone ready for OTA updates? Is the language GERMAN to choose? Is Google-Playstation pre-installed? Is there any problem by using in Germany?

    By Martin Grau Nov-13/2017 01:11:47

    A

    Hello Martin,
    For the item, please note that it can support OTA, German and Google Play Store.

    You can set up the language of the item.

    Please rest assured.

  • Q

    Does it support OTA?

    By Felippe Nov-11/2017 11:11:21

    A

    Hello Felippe,


    The ROM on this phone supports OTA and is multi language. It is original and international ROM..

    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    Is this product in stock?

    By Miguel Oct-20/2017 09:10:18

    A

    Hello Miguel,
    Yes, this item in stock now.

  • Q

    Is this product in stock

    By Carmen Oct-19/2017 08:10:15

    A

    Hello Carmen,
    Yes, this item in stock now.

  • Q

    Is this product in stock

    By Carmen Oct-19/2017 08:10:15

    A

    Hello Carmen,
    Yes, this item in stock now.

  • Q

    Is this product in stock right now?

    By Carmen Oct-19/2017 08:10:02

    A

    Hello Carmen,
    Yes, this item in stock now.

  • Q

    Is this in stock? I ordered one almost a month ago :(

    By MarcoAZN Oct-18/2017 12:10:51

    A

    Hello MarcoAZN,
    We are sorry this item not in stock now, we except ship between Oct 21 - Nov 2.

  • Q

    Hello, When this ditem will be in stock? Thanks, Regards

    By Stock Oct-17/2017 03:10:51

    A

    Hello Stock,
    We except in stock between Oct 20 - Nov 1.

  • Q

    Hello, When this ditem will be in stock? Thanks, Regards

    By Sebastien Oct-09/2017 12:10:12

    A

    Hello Sebastien,
    We except in stock between Oct 13 - Oct 25.

  • Q

    Hello, When this item will be in stock? Thanks, Regards,

    By Seb C Oct-09/2017 12:10:15

    A

    Hello Seb,
    We except in stock between Oct 13 - Oct 25.

  • Q

    from when the product will be available

    By Nikos Sep-19/2017 03:09:17

    A

    Hello Nikos,
    We are sorry this item is out of stock.

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  • Q

    Hello, how long to ship to Ft Lauderdale, Florida, US?

    By Juan Dec-19/2017 07:12:22

    A

    Hello Juan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, Do you ship with FedEx?

    By Aqif Dec-12/2017 06:12:08

    A

    Hello Aqif,


    The shipping time depends on the shipping method selected during the checkout.


    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Is it in stock and would I receive it before the 5th of dezember, when I order it tomorrow? I live in Berlin, Germany ...which way would be the best and fastest to order? thanks

    By Sabine Oct-22/2017 04:10:39

    A

    Hello Sabine,


    This product is in stock.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I am interested in buying the phone (Redmi Note 4 Global Version). Can you describe it as MP4 player and value it at $30 on the package??

    By Alex Oct-04/2017 11:10:09

    A

    Hello Alex,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Shipping to Greece via Europe to avoid custom charges. Please tell me what i have to do ?

    By Efstratios Aug-31/2017 08:08:15

    A

    Hello Efstratios,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Do you ship to Mexico? How much time could it take to arrive?

    By Israel Md Aug-30/2017 08:08:16

    A

    Hello Israel,

    We can ship the item to Mexico.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I can't find a screen protector or case to fit. Can you point me to the link?

    By Feso Nov-23/2017 04:11:58

    A

    Hello Feso,


    Please chekc it by below link:

    https://www.gearbest.com/Xiaomi-Redmi-Note-4-case-_gear/.


    Let me know if you need any further assistance.


  • Q

    Hello, i need tempered glass for this product. Can you give me some information about?

    By Massimiliano Sep-20/2017 08:09:20

    A

    Hello Massimiliano,
    You can check https://www.gearbest.com/tempered-glass-for-Xiaomi-Redmi-Note-4-_gear/