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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (53)
  • Product information (45)
  • Stock status (3)
  • Payment (0)
  • About shipping (4)
  • Others (1)
  • Q

    LANGUAGE???

    By Nelson Dec-05/2017 10:12:15

    A

    Hello Nelson,
    Please note that the item can support the language as follows:

    Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Persian, Hebrew, Korean, Simplified/Traditional Chinese

  • Q

    Hi, does it supports Lithuanian language?

    By Andrius Dec-02/2017 09:12:50

    A

    Hello Andrius,

    It can support below Language: Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Persian, Hebrew, Korean, Simplified/Traditional Chinese .


    Let me know if you need any further assistance.


  • Q

    Does this device work on 3G and 4G in Brazil?

    By Maycon Nov-30/2017 06:11:15

    A

    Hello Maycon,

    It can work with below

    Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    CDMA: CDMA 1X/EVDO BC0
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    TD-SCDMA: TD-SCDMA B34/B39
    4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz.


    Let me know if you need any further assistance.


  • Q

    Is sent to south africa will the appropriate charging head be sent along with it ( circular two spoke) or will I need to purchase one?

    By Mmusi Nov-13/2017 12:11:18

    A

    Hello Mmusi,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    this phone like MI 6 the have a protection IPS68 wather prof thank,sss

    By reinaldo lucio Nov-12/2017 07:11:35

    A

    Hello reinaldo,


    Splash resistance on Mi 6 only supports temporary and limited amounts of water exposure. Mi 6 does not support prolonged submersion in water. Mi 6 is not IP67 certified and liquid damage is not covered under warranty. Do not soak or attempt to use Mi 6 underwater.


    Let me know if you need any further assistance.


  • Q

    this phone can be sent to Bogota Colombia

    By Luis Eduardo Salamanca Nov-12/2017 02:11:49

    A

    Hello Luis,


    Yes, it can be shipped to Colombia.


    Let me know if you need any further assistance.


  • Q

    What is the charger plug type? Is this charger plug type compatible with the Brazilian? May you point some adapter? Thanks in advance!

    By Julio Nov-11/2017 10:11:41

    A

    Hello Julio,

    This item is Chinese plug, usually we will ship out an adapter against your country.


    Let me know if you need any further assistance.


  • Q

    is in stock now?

    By erick Nov-08/2017 11:11:10

    A

    Hello erick,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Does this phone know "NFC" , or not ?

    By Marianna Nov-03/2017 02:11:13

    A

    Hello Marianna,


    Yes, it can support NFC.


    Let me know if you need any further assistance.


  • Q

    Dear Sir/Madam . Does The international Version/Global ROM Have VOLTE Feature ,which is important in context to India ...All the mobile service provider are shifting to VOLTE Calls .

    By shirish Nov-01/2017 12:11:40

    A

    Hello Shirish,
    Yes,it does.It supports VOLTE function.

Prev 1 23456Go To: GO

  • Q

    LANGUAGE???

    By Nelson Dec-05/2017 10:12:15

    A

    Hello Nelson,
    Please note that the item can support the language as follows:

    Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Persian, Hebrew, Korean, Simplified/Traditional Chinese

  • Q

    Hi, does it supports Lithuanian language?

    By Andrius Dec-02/2017 09:12:50

    A

    Hello Andrius,

    It can support below Language: Language: Indonesian, Malay, German, English, Spanish, French, Italian, Hungarian, Uzbek, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Czech, Russian, Ukrainian, Greek, Hindi, Marathi, Bengali, Gujarati, Punjabi, Assamese, Tamil, Telugu, Kannada, Malayalam, Nepali, Odia, Arabic, Thai, Burmese, Persian, Hebrew, Korean, Simplified/Traditional Chinese .


    Let me know if you need any further assistance.


  • Q

    Does this device work on 3G and 4G in Brazil?

    By Maycon Nov-30/2017 06:11:15

    A

    Hello Maycon,

    It can work with below

    Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    CDMA: CDMA 1X/EVDO BC0
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    TD-SCDMA: TD-SCDMA B34/B39
    4G LTE: FDD B1 2100MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B39 1900MHz,TDD B40 2300MHz,TDD B41 2500MHz.


    Let me know if you need any further assistance.


  • Q

    Is sent to south africa will the appropriate charging head be sent along with it ( circular two spoke) or will I need to purchase one?

    By Mmusi Nov-13/2017 12:11:18

    A

    Hello Mmusi,

    This item is Chinese plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    this phone like MI 6 the have a protection IPS68 wather prof thank,sss

    By reinaldo lucio Nov-12/2017 07:11:35

    A

    Hello reinaldo,


    Splash resistance on Mi 6 only supports temporary and limited amounts of water exposure. Mi 6 does not support prolonged submersion in water. Mi 6 is not IP67 certified and liquid damage is not covered under warranty. Do not soak or attempt to use Mi 6 underwater.


    Let me know if you need any further assistance.


  • Q

    this phone can be sent to Bogota Colombia

    By Luis Eduardo Salamanca Nov-12/2017 02:11:49

    A

    Hello Luis,


    Yes, it can be shipped to Colombia.


    Let me know if you need any further assistance.


  • Q

    What is the charger plug type? Is this charger plug type compatible with the Brazilian? May you point some adapter? Thanks in advance!

    By Julio Nov-11/2017 10:11:41

    A

    Hello Julio,

    This item is Chinese plug, usually we will ship out an adapter against your country.


    Let me know if you need any further assistance.


  • Q

    Does this phone know "NFC" , or not ?

    By Marianna Nov-03/2017 02:11:13

    A

    Hello Marianna,


    Yes, it can support NFC.


    Let me know if you need any further assistance.


  • Q

    Dear Sir/Madam . Does The international Version/Global ROM Have VOLTE Feature ,which is important in context to India ...All the mobile service provider are shifting to VOLTE Calls .

    By shirish Nov-01/2017 12:11:40

    A

    Hello Shirish,
    Yes,it does.It supports VOLTE function.

  • Q

    What version of miui are instaled on phone? miui 8 or 9? global stable or global dev?

    By mussk Oct-31/2017 07:10:08

    A

    Hello mussk,
    System: MIUI 8.

    International version.

Prev 1 2345Go To: GO

  • Q

    is in stock now?

    By erick Nov-08/2017 11:11:10

    A

    Hello erick,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Tienen en existencia este modelo, cual es el tiempo de procesado?

    By Jose Oct-24/2017 12:10:12

    A

    Hello Jose,

    Yes, the item is in stock.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    are you have stock? i I ordered a xiaomi mi6 and I want to know if they have stock

    By Marco Sep-26/2017 09:09:20

    A

    Hello Marco,
    This item in stock now.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hey, im from Poland. Would like to get to know which type of shipping should I use to avert the taxes ? How much money could it be ? And About product, is there a charger for Europe ? ( Do u support Polish Language or Atleast English ? :D )

    By Konrad Oct-03/2017 11:10:45

    A

    Hello Konrad,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    No charger, we will offer you an EU adapter so you can use in your country.

    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, if i buy the Xiaomi mi 6, can you put in the advoice a slow cost? for the taxes.

    By Diego Diaz Sep-28/2017 01:09:40

    A

    Hello Diego,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, I am from Ireland (EU) and would like to know if I need to pay VAT and CUSTOM on this product here in my country?

    By Raj Sep-27/2017 04:09:36

    A

    Hello Raj,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, from where will shipping to Poland (EU)? From the EU warehouse?

    By Daniel Sep-25/2017 03:09:24

    A

    Hello Daniel,
    We ship from CN warehouse.

  • Q

    Hello. How about the warranty? because the link that you sent here (http://www.gearbest.com/about/warranty-and-return.html) is not working. Thanks before

    By Gian Sep-19/2017 05:09:01

    A

    Hello Gian
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html