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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (64)
  • Product information (44)
  • Stock status (11)
  • Payment (0)
  • About shipping (8)
  • Others (1)
  • Q

    It is not in stock. My order was refunded after 7 days of waiting.

    By Dean Oct-18/2017 07:10:10

    A

    Hello Dean,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Hi, I would like to buy 3 mi5s for family, but I am waiting a discount, under of 230$ each one. When It will be availability?

    By Manuel Oct-11/2017 08:10:18

    A

    Hello Manuel,
    We are sorry the price is decided by our system, it out of our control.

  • Q

    I paid for the order on 2nd October. When will my order be sent?

    By Sherhan Oct-10/2017 12:10:13

    A

    Hello Sherhan,

    The item is in stock now and it can be shipped soon.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello dear friend! Is it global version? I need a russian language, Can you do this if I buy it from you?

    By OKoster Oct-08/2017 02:10:40

    A

    Hello OKoster,

    Sorry it just can support below Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Vietnamese, Turkish, Czech, Ukrainian, Hindi, Arabic, Thai, Italian, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese ( As the Screenshots ) .


    Let me know if you need any further assistance.


  • Q

    I want to buy the product. Do you have it in stock? I'll make the payment soon.When the shipment will be done?

    By chris Oct-08/2017 08:10:34

    A

    Hello chris,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, Do you have it in stock now? When the shipment will be done?

    By chris Oct-08/2017 08:10:55

    A

    Hello chris,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, Have you stock now? If not, when it will be available? If yes, when you shipps it? Have you the mobile in any other color? Do you expect to have it?

    By BERS Oct-06/2017 10:10:14

    A

    Hello BERS,
    Not in stock now, we except in stock between Oct 10 - Oct 23.

    We are sorry we have golden color only.

  • Q

    Hi guys, Is the phone compatible with UK chargers/sockets and UK networks?

    By Eddie Oct-05/2017 06:10:21

    A

    Hello Eddie,

    The item has China plug.

    We will send you an adapter for free and you can use it in your country.


    The network is ok in UK.



  • Q

    Hello you could have the device available in the gray color that I will buy soon after the gray color is available

    By Leonardo Monke Oct-04/2017 06:10:57

    A

    Hello Leonardo,
    We are sorry we don't have it now.

  • Q

    I saw one of answers ""it is not possible to ship to China". I just contact operator, and got info that it is not a problem to send phone to some hotel in China. What is correct? I want to make payments from Europe and to have phone in my hotel when I arrive in China.

    By Dragan Oct-04/2017 05:10:44

    A

    Hello Dragan,
    We are sorry we can't ship to China mainland.

Prev 1 234 ... 7Go To: GO

  • Q

    Hello dear friend! Is it global version? I need a russian language, Can you do this if I buy it from you?

    By OKoster Oct-08/2017 02:10:40

    A

    Hello OKoster,

    Sorry it just can support below Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Vietnamese, Turkish, Czech, Ukrainian, Hindi, Arabic, Thai, Italian, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese ( As the Screenshots ) .


    Let me know if you need any further assistance.


  • Q

    Hi guys, Is the phone compatible with UK chargers/sockets and UK networks?

    By Eddie Oct-05/2017 06:10:21

    A

    Hello Eddie,

    The item has China plug.

    We will send you an adapter for free and you can use it in your country.


    The network is ok in UK.



  • Q

    Does it support russian language?

    By Roman Sep-29/2017 06:09:45

    A

    Hello Roman,

    Sorry it just can support below Language: Indonesian, Malay, English, Spanish, French, Polish, Portuguese, Vietnamese, Turkish, Czech, Ukrainian, Hindi, Arabic, Thai, Italian, Burmese, Urdu, Persian, Hebrew, Korean, Simplified / Traditional Chinese ( As the Screenshots ) .


    Let me know if you need any further assistance.


  • Q

    Good afternoon! I saw here the answers about the lack of NFC. I looked on the Internet and did not find a version of mi5s without NFC. Tell me, is the device broken, refurbished, from a defective lot or something? Thankful in advance for the answer.

    By Andrey Sep-26/2017 08:09:56

    A

    Hello Andrey,
    It's international version, it doesn't has NFC.

  • Q

    Hi! Is gold the only colorway available? Or is there any possibility to get the phone in black too?

    By Damian Sep-20/2017 06:09:28

    A

    Hello Damian,
    We are sorry we have golden color only.

  • Q

    You could have the xiaomi mi5s phone available in gray color

    By Leonardo Monke Sep-19/2017 08:09:25

    A

    Hello Leonardo,
    We are sorry we have golden color only.

  • Q

    What is this I read in the questions about it has no NFC? Xiaomi has no MI5S with no NFC... What for a product are you selling?

    By Rosselló Sep-17/2017 11:09:28

    A

    Hello Rosselló,
    We are sorry it doesn't has NFC.

  • Q

    is this phone to use in german language?

    By matze s Sep-15/2017 06:09:19

    A

    Hello matze,

    Yes, it supports german language.

  • Q

    "sorry it doesn't has NFC." But in "Description" section you have a picture "full NFC functionality" Where is the truth?

    By Vladimir Sep-14/2017 01:09:36

    A

    Hello Vladimir,
    We are sorry it doesn't has NFC.

  • Q

    is a global version? there is a italian language?

    By nella Sep-14/2017 07:09:47

    A

    Hello nella,
    It's international version, it has italian.

Prev 1 2345Go To: GO

  • Q

    It is not in stock. My order was refunded after 7 days of waiting.

    By Dean Oct-18/2017 07:10:10

    A

    Hello Dean,
    This item in stock now, please contact our support center for your order issue.

  • Q

    I want to buy the product. Do you have it in stock? I'll make the payment soon.When the shipment will be done?

    By chris Oct-08/2017 08:10:34

    A

    Hello chris,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, Do you have it in stock now? When the shipment will be done?

    By chris Oct-08/2017 08:10:55

    A

    Hello chris,


    This item in stock now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, Have you stock now? If not, when it will be available? If yes, when you shipps it? Have you the mobile in any other color? Do you expect to have it?

    By BERS Oct-06/2017 10:10:14

    A

    Hello BERS,
    Not in stock now, we except in stock between Oct 10 - Oct 23.

    We are sorry we have golden color only.

  • Q

    Hello you could have the device available in the gray color that I will buy soon after the gray color is available

    By Leonardo Monke Oct-04/2017 06:10:57

    A

    Hello Leonardo,
    We are sorry we don't have it now.

  • Q

    hello. this phone in stock now? When you send the parcel if i buy this item today?

    By Shlyakhov Alexey Sep-26/2017 10:09:02

    A

    Hello Shlyakhov,
    This item in stock now, we except ship between Sep 29 - Oct 11.

  • Q

    I want to buy the product. Are they still available? I'll make the payment soon.

    By Miranda Sep-17/2017 01:09:15

    A

    Hello Miranda,
    Yes this item in stock now.

  • Q

    you have 224 piecec left on stock I've purchased one before But it was rejected and refunded i want to buy one is there any problem if I purchase one today?

    By Modar Soos Sep-12/2017 07:09:34

    A

    Hello Modar,
    We except ship this item between Sep 15 - Sep 27.

  • Q

    It is out of stock! Inform your clients correctly!

    By Daniel Sep-01/2017 10:09:09

    A

    Hello Daniel,
    We are sorry this item not in stock now, we except ship between Sep 4 - Sep 16.

  • Q

    Any chance on getting a grey one?

    By Elias Aug-28/2017 05:08:17

    A

    Hello Elias,
    We are sorry we have golden color only.

Prev 1 2Go To: GO

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  • Q

    I paid for the order on 2nd October. When will my order be sent?

    By Sherhan Oct-10/2017 12:10:13

    A

    Hello Sherhan,

    The item is in stock now and it can be shipped soon.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    I saw one of answers ""it is not possible to ship to China". I just contact operator, and got info that it is not a problem to send phone to some hotel in China. What is correct? I want to make payments from Europe and to have phone in my hotel when I arrive in China.

    By Dragan Oct-04/2017 05:10:44

    A

    Hello Dragan,
    We are sorry we can't ship to China mainland.

  • Q

    how long will it take to deliver ?

    By nish Sep-30/2017 10:09:28

    A

    Hello nish,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    for Romania, which is in the European Union, customs duties or VAT are levied?

    By Enache Cristian Sep-09/2017 02:09:31

    A

    Hello Enache,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can you do Priority Line Shipment method to Poland? Thanks Kam

    By Kam Z Sep-06/2017 05:09:11

    A

    Hello Kam,


    The shipping time depends on the shipping method selected during the checkout.


    We have 2 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    How much time does it take to arrive in Portgual?

    By João Sep-05/2017 04:09:07

    A

    Hello João,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, can you send it to China?

    By Sergey Sep-05/2017 03:09:51

    A

    Dear Sergey,


    Thank you for your inquiry.

    We can not send it to China.

  • Q

    When do you start shipping

    By federico Aug-27/2017 03:08:26

    A

    Hello federico,
    We except ship this item between Aug 30 - Sep 11.

  • Q

    Hi, I would like to buy 3 mi5s for family, but I am waiting a discount, under of 230$ each one. When It will be availability?

    By Manuel Oct-11/2017 08:10:18

    A

    Hello Manuel,
    We are sorry the price is decided by our system, it out of our control.