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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (90)
  • Product information (39)
  • Stock status (19)
  • Payment (1)
  • About shipping (22)
  • Others (9)
  • Q

    Elephone sais that the phone is in stock, its it true?

    By Darko Feb-20/2018 03:02:36

    A

    Hello Darko,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Bom Dia! Você tem o Elephone S8 em estoque?

    By Antonio Jose Feb-16/2018 01:02:08

    A

    Hello Antonio,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello, I'm from Portugal, and if I purchase the phone from an European seler I have no problem in costoms. The question is: GW 16 is placed in Spain and GW 5 is placed in Checs Republic. Since this two are placed in EU, If I choose one of this werehouses I wil have no costoms problems? Also, do you have indication where the other werehouses are? Thanks in advance

    By bosttik Feb-08/2018 10:02:06

    A

    Hello bosttik,

    G-W-5 :Czech Republic

    G-W-6: France

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Who will pay if there are any custom tax.

    By Mohsin Feb-05/2018 04:02:13

    A

    Hello Mohsin,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does the black version of the Elephone S8 have notification LED?

    By Joe13 Feb-03/2018 11:02:04

    A

    Hello Joe13,
    Sorry, there is no notification LED.

  • Q

    How long does it take to ship in HK? Thanks

    By paul Jan-31/2018 09:01:21

    A

    Hello paul,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi. Will you re-stock EU warehouse?? When?

    By Piotr Jan-28/2018 06:01:30

    A

    Hello Piotr,

    The item is in stock in warehouse G-W-5 (Czech Republic) now.

    Please feel free to order it.

    Best Regards


  • Q

    Can I use a wireless charger with the S8?

    By Graham Annabel Jan-24/2018 07:01:25

    A

    Hello Graham,
    Thanks for your inquiry.

    Sorry, you cannot use a wireless charger with the S8.

  • Q

    What is the fastest way to get this phone to UK. G-W-16? Is this EU? And how long will it take? Thanks.

    By Calum Jan-24/2018 04:01:43

    A

    Hello Calum,


    Please note that the G-W-16 is a EU warehouse.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, have you black or blue model in EU stock? What is it G-W-16 stock? Thanks

    By Marty007 Jan-23/2018 05:01:31

    A

    Hello Marty007,
    Yes ,this is a popular product, but we are happy to inform you that it is in stock in EU and available to purchase today.

    The G-WI16 is in Spain .

Prev 1 234 ... 9Go To: GO

  • Q

    Does the black version of the Elephone S8 have notification LED?

    By Joe13 Feb-03/2018 11:02:04

    A

    Hello Joe13,
    Sorry, there is no notification LED.

  • Q

    Can I use a wireless charger with the S8?

    By Graham Annabel Jan-24/2018 07:01:25

    A

    Hello Graham,
    Thanks for your inquiry.

    Sorry, you cannot use a wireless charger with the S8.

  • Q

    just need to know if this phone will work in canada i am in ontario and my phone provider is rogers..

    By iakov garibyan Dec-31/2017 12:12:07

    A

    Hello iakov,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: B1/B8
    FDD-LTE: B1/B3/B7/B20
    TDD-LTE: B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    Hi and does it support Polish language

    By Bartosz Dec-19/2017 04:12:38

    A

    Hello Bartosz,

    Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional Chinese .

    Let me know if you need any further assistance.


  • Q

    Does the phone has a NFC

    By Franc Marinko Dec-18/2017 02:12:07

    A

    Hello Franc,
    Thanks for your inquiry.

    It does not have NFC.

  • Q

    so greece has these for a 4G phone.. will it work in greece? i hope so. 4G Cosmote 4G LTE 800/1800/2600Mhz Vodafone 4G LTE 800/1800/2600Mhz WIND 4G LTE 800/1800/2600Mhz

    By raphael Dec-18/2017 04:12:34

    A

    Hello raphael,


    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,TDD B38 2600MHz,TDD B40 2300MHz.

    Let me know if you need any further assistance.


  • Q

    Hi. This phone supports 4G WIND Italy frequencies? Thanks in advance.

    By Paolo Dec-10/2017 02:12:18

    A

    Hello Paolo,

    It just can support below Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: B1/B8
    FDD-LTE: B1/B3/B7/B20
    TDD-LTE: B38/B40.

    Let me know if you need any further assistance.


  • Q

    Does this phone work with the network CDMA.

    By Ethan Dec-03/2017 03:12:41

    A

    Hello Ethan,


    It can work with below Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: B1/B8
    FDD-LTE: B1/B3/B7/B20
    TDD-LTE: B38/B40.

    Let me know if you need any further assistance.


  • Q

    What type of connection for charging? Type C, Micro USB?

    By Andrew Nov-27/2017 12:11:55

    A

    Hello Andrew,

    I/O Interface: 2 x Nano SIM Slot,Micophone,Speaker,Type-C .

    Let me know if you need any further assistance.


  • Q

    Hi, will this phone be compatible with any a "Globe" network or any network here in the Philippines? also do you ship here?

    By Bryton Klieff Nov-23/2017 08:11:27

    A

    Hello Bryton,

    It can work with

    Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz,TDD B38 2600MHz,TDD B40 2300MHz.

    Let me know if you need any further assistance.


Prev 1 234Go To: GO

  • Q

    Elephone sais that the phone is in stock, its it true?

    By Darko Feb-20/2018 03:02:36

    A

    Hello Darko,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Bom Dia! Você tem o Elephone S8 em estoque?

    By Antonio Jose Feb-16/2018 01:02:08

    A

    Hello Antonio,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hi. Will you re-stock EU warehouse?? When?

    By Piotr Jan-28/2018 06:01:30

    A

    Hello Piotr,

    The item is in stock in warehouse G-W-5 (Czech Republic) now.

    Please feel free to order it.

    Best Regards


  • Q

    Hello, have you black or blue model in EU stock? What is it G-W-16 stock? Thanks

    By Marty007 Jan-23/2018 05:01:31

    A

    Hello Marty007,
    Yes ,this is a popular product, but we are happy to inform you that it is in stock in EU and available to purchase today.

    The G-WI16 is in Spain .

  • Q

    Elephone sais that the phone is in stock, its it true?

    By Juan Martinez Nov-01/2017 11:11:39

    A

    Hello Juan,
    We are sorry not in stock now, we except in stock between Nov 3 - Nov 4.

  • Q

    Hi, you mentioned that dispatch will be between oct. 29-30. I just ordered black one. Are they on stock? thx.

    By Martin Oct-29/2017 01:10:47

    A

    Hello Martin,
    We are sorry not in stock now, we will ship to you once in stock.

  • Q

    hello when you will get s8 black ?

    By nikos Oct-26/2017 02:10:43

    A

    Hello nikos,
    We except in stock on Nov 24.

  • Q

    when phone will be in stock ?

    By Jakub Oct-26/2017 01:10:23

    A

    Hello Jakub,
    On Nov 24.

  • Q

    Hi, Do you have stock for black color (S8) ? I just paid yesterday. Thanks.

    By Lau Oct-25/2017 08:10:27

    A

    Hello Lau,
    Not in stock now.

  • Q

    Hi, Do you have stock for black color (S8) ? I just paid yesterday. Thanks.

    By Lau Oct-25/2017 08:10:24

    A

    Hello Lau,
    We are sorry not in stock now.

Prev 1 2Go To: GO

  • Q

    Who will pay if there are any custom tax.

    By Mohsin Feb-05/2018 04:02:13

    A

    Hello Mohsin,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, I'm from Portugal, and if I purchase the phone from an European seler I have no problem in costoms. The question is: GW 16 is placed in Spain and GW 5 is placed in Checs Republic. Since this two are placed in EU, If I choose one of this werehouses I wil have no costoms problems? Also, do you have indication where the other werehouses are? Thanks in advance

    By bosttik Feb-08/2018 10:02:06

    A

    Hello bosttik,

    G-W-5 :Czech Republic

    G-W-6: France

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long does it take to ship in HK? Thanks

    By paul Jan-31/2018 09:01:21

    A

    Hello paul,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    What is the fastest way to get this phone to UK. G-W-16? Is this EU? And how long will it take? Thanks.

    By Calum Jan-24/2018 04:01:43

    A

    Hello Calum,


    Please note that the G-W-16 is a EU warehouse.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    When are you going to start shipping the phone for the people that already buy it?

    By Juan Pablo Nov-04/2017 09:11:54

    A

    Hello Juan
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Hello, How long does it arrive in Mexico if I ask for it today?

    By olvera Oct-31/2017 12:10:50

    A

    Hello olvera,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    if i pay now when phone will be shipped and how long to get it to ireland

    By Jakub Oct-26/2017 12:10:36

    A

    Hello Jakub,

    The exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    When are you going to start shipping the black model?

    By Juan Pablo Oct-26/2017 12:10:24

    A

    Hello Juan,
    We except ship between Oct 28 - Oct 30.

  • Q

    When are yo going to start shipping the black model?

    By Juan Pablo Oct-26/2017 09:10:39

    A

    Hello Juan,
    In 1-3 business days.

  • Q

    can this to india

    By irsha Oct-25/2017 10:10:59

    A

    Hello irsha,


    Yes.we can send it out to your country.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Do you ship to thailand and when do you ship ?

    By Siripong songsuan Oct-25/2017 04:10:20

    A

    Hello Siripong,
    We can ship to you country, we except ship in 3 days.

Prev 1 23Go To: GO

  • Q

    where the cell phone comes from, so I can ask at the post office about taxes.?.

    By Caio Gedan Nov-01/2017 08:11:14

    A

    Hello Caio,
    We will ship this item from China warehouse.

  • Q

    Is this phone up gradable to the new android 8 Oreo

    By rajdell2016 Oct-24/2017 02:10:41

    A

    Hello rajdell2016,
    System: Android 7.1

  • Q

    Where is my order, i made it in september 10th, i paid and was not shipped yet.

    By Marcelo Borgues Oct-23/2017 09:10:23

    A

    Hello Marcelo,
    We are sorry this item not in stock now, we except ship this item on Nov 21.

  • Q

    Hello, i would like to know if this product will ever be available on EU,UK, UK-2 or PL-ED Warehouses in the future (any of them)? Also , does it comes with the official multi lang rom or with a global (flashed)? Thanks in advance

    By John Oct-09/2017 04:10:57

    A

    Hello John,
    This item will in stock in HK warehouse only.

    Language: English, Bahasa Indonesia, Bahasa Melayu, Cestina, Dansk, Deutsch, Espanol, Filipino, French, Hrvatski, Italiano, Latviesu, Lietuviu, Magyar, Nederlands, Norsk, Polish, Portuguese, Romana, Slovencina, Suomi, Svenska, Tieng viet, Turkish, Greek, Bulgarian, Russian, Ukrainian, Hebrew, Arabic, Thai, Khmer, Korean, Simplified/Traditional

    International version.

  • Q

    If I buy this phone from Portugal will i have to pay taxes on the price that is on the website?

    By User Oct-09/2017 04:10:06

    A

    Hello User,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How much do you usually put on the note to reduce the fees?

    By leandro Oct-08/2017 05:10:38

    A

    Hello leandro,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Why did you change disscount for Elephone S8 from 14% to 7%? I wanted to buy for 201€.....

    By Price change Oct-07/2017 04:10:47

    A

    Hello Price,
    We are sorry the price decided by our system, it out of our control.

  • Q

    Why did you change disscount for Elephone S8 from 14% to 7%? I wanted to buy for 201€.....

    By Price change Oct-07/2017 04:10:47

    A

    Hello Price,
    We are sorry the price is decided by our system, it out of our control.

  • Q

    Hi, Does Elephone S8 has Global version and does it supports Bulgarian software? Thanks!

    By Anelia Savova Oct-06/2017 03:10:21

    A

    Hello Anelia,
    Yes it support.