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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (30)
  • Product information (23)
  • Stock status (0)
  • Payment (0)
  • About shipping (4)
  • Others (3)
  • Q

    Does it have 3.5mm Audio Out Port, because I can't see it in the pictures you show, but in the features I have read that it has one, but any out port headphone appear in the images

    By Art Oct-13/2017 08:10:59

    A

    Hello Art,


    I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Type-C .


    Let me know if you need any further assistance.


  • Q

    can you put a lower value to be less taxed?! Can you put it as a gift? send to Brazil

    By franco Oct-11/2017 04:10:19

    A

    Hello franco,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Is it brand new? I bought one and paid already, when will if be shipped?

    By Paul Oct-10/2017 11:10:36

    A

    Hello Paul,


    It's new item.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it support Czech language aswell? Ty for response.

    By John Oct-08/2017 04:10:45

    A

    Hello John,
    Yes it support.

  • Q

    from where will this be shipped? is this coming from inside the eu? thank you

    By z Oct-07/2017 04:10:50

    A

    Hello z,
    We will ship this item from HK warehouse.

  • Q

    Hey, I want to take some doubts before I make the purchase. Does this model come with the leather jacket? Does this model have around 18k gold camera? Does it come in the sealed box or is it a product that has already been used? I appreciate your attention.

    By VALTEE_DJ Oct-07/2017 02:10:21

    A

    Hello VALTEE_DJ,
    It doesn't has leather jacket, 16.0MP rear camera with 18K gold rim around.

    It has sealed box.

  • Q

    Which ROM is on this? Is it capable of getting OTA?

    By mehul trivedi Oct-06/2017 10:10:29

    A

    Hello mehul,

    It has 6GB RAM and 256GB ROM.

    The ROM on this Phone supports OTA and is multi language.

  • Q

    Which ROM does this include? Is it capable of OTA?

    By mkt Oct-06/2017 10:10:55

    A

    Hello mkt,

    It has 6GB RAM and 256GB ROM.

    It supports OTA.

  • Q

    Why my question did not show/ posted? Is this unit $price is for 6.4inc 18k gold, 6GB & 256GB rom.? Include Leather case, TG? Comes w/ complete accesories ? Fast & Secured ♥ Shipping add: Metro Nanila Philippines ( ETA ) GOOD Day always!

    By RGdop Oct-06/2017 02:10:07

    A

    Hello RGdop,

    Yes, the screen size is 6.4 inch.

    Dual Cameras:

    16.0MP rear camera with 18K gold rim around


    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1

  • Q

    hello can you send in gift form with a very discreet packaging because of the Brazilian tax?

    By Donisete De Oct-01/2017 12:10:24

    A

    Hello Donisete,

    We are sorry that we are unable to declare orders with "gift" or a lower value.

    Otherwise, we will be punished heavily once it is found.

    Hope you can understand that.

Prev 1 23Go To: GO

  • Q

    Does it have 3.5mm Audio Out Port, because I can't see it in the pictures you show, but in the features I have read that it has one, but any out port headphone appear in the images

    By Art Oct-13/2017 08:10:59

    A

    Hello Art,


    I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Type-C .


    Let me know if you need any further assistance.


  • Q

    Is it brand new? I bought one and paid already, when will if be shipped?

    By Paul Oct-10/2017 11:10:36

    A

    Hello Paul,


    It's new item.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it support Czech language aswell? Ty for response.

    By John Oct-08/2017 04:10:45

    A

    Hello John,
    Yes it support.

  • Q

    Hey, I want to take some doubts before I make the purchase. Does this model come with the leather jacket? Does this model have around 18k gold camera? Does it come in the sealed box or is it a product that has already been used? I appreciate your attention.

    By VALTEE_DJ Oct-07/2017 02:10:21

    A

    Hello VALTEE_DJ,
    It doesn't has leather jacket, 16.0MP rear camera with 18K gold rim around.

    It has sealed box.

  • Q

    Which ROM is on this? Is it capable of getting OTA?

    By mehul trivedi Oct-06/2017 10:10:29

    A

    Hello mehul,

    It has 6GB RAM and 256GB ROM.

    The ROM on this Phone supports OTA and is multi language.

  • Q

    Which ROM does this include? Is it capable of OTA?

    By mkt Oct-06/2017 10:10:55

    A

    Hello mkt,

    It has 6GB RAM and 256GB ROM.

    It supports OTA.

  • Q

    But have the language Portuguese(Brazil)?

    By Vitor Sep-30/2017 08:09:23

    A

    Hello Vitor,
    Yes , the phone has Portuguese(Brazil) .Let me know if you need any help.

  • Q

    hello, I wonder if this product comes with Case included inside its packaging?

    By Anderson Sep-29/2017 06:09:54

    A

    Hello Anderson,


    Sorry it just including below items:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


  • Q

    Hello, is the product original? Are you sending it in a closed box? I will buy from Germany, will the customs issue?

    By murat Sep-28/2017 02:09:22

    A

    Hello murat,

    It 's original item, it in box.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Does it have an English operating system? Is it using google play?

    By G Sep-27/2017 09:09:28

    A

    Hello G,

    Google Play Store: Yes .

    Yes it have an English operating system.

    Let me know if you need any further assistance.


Prev 1 23Go To: GO

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  • Q

    from where will this be shipped? is this coming from inside the eu? thank you

    By z Oct-07/2017 04:10:50

    A

    Hello z,
    We will ship this item from HK warehouse.

  • Q

    hello can you send in gift form with a very discreet packaging because of the Brazilian tax?

    By Donisete De Oct-01/2017 12:10:24

    A

    Hello Donisete,

    We are sorry that we are unable to declare orders with "gift" or a lower value.

    Otherwise, we will be punished heavily once it is found.

    Hope you can understand that.

  • Q

    Se puede declarar el envío por $120?

    By Matias Sep-20/2017 12:09:28

    A

    Hello Matias,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    If the product is going to deliver to HK, how long will it take?

    By ANNA Sep-09/2017 08:09:50

    A

    Hello ANNA,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    can you put a lower value to be less taxed?! Can you put it as a gift? send to Brazil

    By franco Oct-11/2017 04:10:19

    A

    Hello franco,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Why my question did not show/ posted? Is this unit $price is for 6.4inc 18k gold, 6GB & 256GB rom.? Include Leather case, TG? Comes w/ complete accesories ? Fast & Secured ♥ Shipping add: Metro Nanila Philippines ( ETA ) GOOD Day always!

    By RGdop Oct-06/2017 02:10:07

    A

    Hello RGdop,

    Yes, the screen size is 6.4 inch.

    Dual Cameras:

    16.0MP rear camera with 18K gold rim around


    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1

  • Q

    Is it possible to declare lower value of teh item so that i can avoid paying import duty in India.

    By pranav Aug-28/2017 07:08:43

    A

    Hello pranav,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.