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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (38)
  • Product information (30)
  • Stock status (0)
  • Payment (0)
  • About shipping (4)
  • Others (4)
  • Q

    Hey, Is this really the 6gb ram 256 gb internal storage version? Thanks.

    By Ami Feb-11/2018 03:02:17

    A

    Hello Ami,
    It is International Version.

    RAM: 6GB RAM
    ROM: 256GB

    Let me know if you need any help.

  • Q

    Hello ! The phone has warranty for Romania ? It has a power adapter for Europe ? Thank you in advance !

    By Silviu Feb-03/2018 01:02:09

    A

    Dear Silviu,


    Thank you for your inquiry.

    Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

    You can see all of information about warranty.



    It is CN version. But we can send an EU adapter for free.

  • Q

    - Does Arabic support. - Is there a white color. - Supports Microsoft Office files.

    By muntadar Feb-03/2018 04:02:56

    A

    Dear muntadar,


    1. It has Arabic language.

      Unlocked for Worldwide use. Please ensure local area network is compatible.

      Please check with your carrier/provider before purchasing this item.

      Network:
      2G: GSM 850/900/1800/1900MHz
      3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
      4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

    2. It only has black now.

    3. You can install a APP to use Microsoft Office files.


  • Q

    Does it support Dutch ?

    By Eddy Heylen Feb-02/2018 10:02:20

    A

    Hello Eddy,

    Sorry.
    Language: Bahasa Indonesia, Bahasa Melayu, Czech, Croatian, German, English, Spanish, French, Italian, Lietuviu, Hungarian, Bulgarian, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Greek, Russian, Ukrainian, Nepali, Hebrew, Arabic, Persian, Hindi, Thai, Korean, Traditional/Simplified Chinese etc. as the screenshots

  • Q

    Hi. Does the operating system have the split screen function like android 8?

    By Are em Jan-03/2018 01:01:22

    A

    Hello Are,
    Thanks for your inquiry.

    Sorry, it does not have the split screen function.

  • Q

    Is there a leather case in this kit, they write on the reviews that there is, but there is no in the product FAQ. Who should I trust?

    By Alexey Oct-24/2017 09:10:35

    A

    Dear Alexey,


    Thank you for your inquiry.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1


  • Q

    Will this work with 4G networks in UK?

    By JOseph Oct-20/2017 04:10:47

    A

    Hello JOseph,


    It can support 4G LTE: FDD B1 2100MHz,FDD B2 1900MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz .


    Let me know if you need any further assistance.


  • Q

    Does it have 3.5mm Audio Out Port, because I can't see it in the pictures you show, but in the features I have read that it has one, but any out port headphone appear in the images

    By Art Oct-13/2017 08:10:59

    A

    Hello Art,


    I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Type-C .


    Let me know if you need any further assistance.


  • Q

    Hi, Will this model work in the U.S. A.? Thanks!!

    By Jack Chen Oct-12/2017 05:10:41

    A

    Hello Jack ,


    You need to contact your local operator to confirm whether it can be used or not in USA.


    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

  • Q

    can you put a lower value to be less taxed?! Can you put it as a gift? send to Brazil

    By franco Oct-11/2017 04:10:19

    A

    Hello franco,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


Prev 1 234Go To: GO

  • Q

    Hey, Is this really the 6gb ram 256 gb internal storage version? Thanks.

    By Ami Feb-11/2018 03:02:17

    A

    Hello Ami,
    It is International Version.

    RAM: 6GB RAM
    ROM: 256GB

    Let me know if you need any help.

  • Q

    - Does Arabic support. - Is there a white color. - Supports Microsoft Office files.

    By muntadar Feb-03/2018 04:02:56

    A

    Dear muntadar,


    1. It has Arabic language.

      Unlocked for Worldwide use. Please ensure local area network is compatible.

      Please check with your carrier/provider before purchasing this item.

      Network:
      2G: GSM 850/900/1800/1900MHz
      3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
      4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

    2. It only has black now.

    3. You can install a APP to use Microsoft Office files.


  • Q

    Does it support Dutch ?

    By Eddy Heylen Feb-02/2018 10:02:20

    A

    Hello Eddy,

    Sorry.
    Language: Bahasa Indonesia, Bahasa Melayu, Czech, Croatian, German, English, Spanish, French, Italian, Lietuviu, Hungarian, Bulgarian, Polish, Portuguese, Romanian, Slovenian, Slovak, Vietnamese, Turkish, Greek, Russian, Ukrainian, Nepali, Hebrew, Arabic, Persian, Hindi, Thai, Korean, Traditional/Simplified Chinese etc. as the screenshots

  • Q

    Hi. Does the operating system have the split screen function like android 8?

    By Are em Jan-03/2018 01:01:22

    A

    Hello Are,
    Thanks for your inquiry.

    Sorry, it does not have the split screen function.

  • Q

    Is there a leather case in this kit, they write on the reviews that there is, but there is no in the product FAQ. Who should I trust?

    By Alexey Oct-24/2017 09:10:35

    A

    Dear Alexey,


    Thank you for your inquiry.

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1


  • Q

    Will this work with 4G networks in UK?

    By JOseph Oct-20/2017 04:10:47

    A

    Hello JOseph,


    It can support 4G LTE: FDD B1 2100MHz,FDD B2 1900MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz .


    Let me know if you need any further assistance.


  • Q

    Does it have 3.5mm Audio Out Port, because I can't see it in the pictures you show, but in the features I have read that it has one, but any out port headphone appear in the images

    By Art Oct-13/2017 08:10:59

    A

    Hello Art,


    I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Type-C .


    Let me know if you need any further assistance.


  • Q

    Hi, Will this model work in the U.S. A.? Thanks!!

    By Jack Chen Oct-12/2017 05:10:41

    A

    Hello Jack ,


    You need to contact your local operator to confirm whether it can be used or not in USA.


    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE 850/900/1700/1800/1900/2100/2600MHz ( Band 5/8/4/3/2/1/7 ), TD-LTE B38/B39/B40/B41

  • Q

    Is it brand new? I bought one and paid already, when will if be shipped?

    By Paul Oct-10/2017 11:10:36

    A

    Hello Paul,


    It's new item.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Does it support Czech language aswell? Ty for response.

    By John Oct-08/2017 04:10:45

    A

    Hello John,
    Yes it support.

Prev 1 23Go To: GO

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  • Q

    from where will this be shipped? is this coming from inside the eu? thank you

    By z Oct-07/2017 04:10:50

    A

    Hello z,
    We will ship this item from HK warehouse.

  • Q

    hello can you send in gift form with a very discreet packaging because of the Brazilian tax?

    By Donisete De Oct-01/2017 12:10:24

    A

    Hello Donisete,

    We are sorry that we are unable to declare orders with "gift" or a lower value.

    Otherwise, we will be punished heavily once it is found.

    Hope you can understand that.

  • Q

    Se puede declarar el envío por $120?

    By Matias Sep-20/2017 12:09:28

    A

    Hello Matias,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    If the product is going to deliver to HK, how long will it take?

    By ANNA Sep-09/2017 08:09:50

    A

    Hello ANNA,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello ! The phone has warranty for Romania ? It has a power adapter for Europe ? Thank you in advance !

    By Silviu Feb-03/2018 01:02:09

    A

    Dear Silviu,


    Thank you for your inquiry.

    Please refer to this link https://www.gearbest.com/about/warranty-and-return.html

    You can see all of information about warranty.



    It is CN version. But we can send an EU adapter for free.

  • Q

    can you put a lower value to be less taxed?! Can you put it as a gift? send to Brazil

    By franco Oct-11/2017 04:10:19

    A

    Hello franco,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Why my question did not show/ posted? Is this unit $price is for 6.4inc 18k gold, 6GB & 256GB rom.? Include Leather case, TG? Comes w/ complete accesories ? Fast & Secured ♥ Shipping add: Metro Nanila Philippines ( ETA ) GOOD Day always!

    By RGdop Oct-06/2017 02:10:07

    A

    Hello RGdop,

    Yes, the screen size is 6.4 inch.

    Dual Cameras:

    16.0MP rear camera with 18K gold rim around


    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    SIM Needle: 1

  • Q

    Is it possible to declare lower value of teh item so that i can avoid paying import duty in India.

    By pranav Aug-28/2017 07:08:43

    A

    Hello pranav,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.