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OnePlus 5 4G Phablet 5.5 inch
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OnePlus 5 4G Phablet 5.5 inch

- Gray 224564101

OxygenOS Snapdragon 835 16.0MP + 20.0MP Dual Rear Cameras
4.92 347 Customer Reviews | 90 answered questions
715.36 $716.18
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    Ship between: Apr 25 - Apr 27, Estimated Shipping Time: business days Order Processing Time may require a few days. Once dispatched from warehouse, Shipping (or Delivery) Time depends on the Shipping Method.
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Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

OnePlus 5 4G Phablet
OnePlus 5 is a cost-effective phone that comes with fingerprint sensor and is equipped with dual rear-facing cameras. It comes with most of the features we've come to expect from a smartphone, including 64GB ROM storage, 2.5D Arc FHD screen and decent cameras. You are certainly treated to an excellent user experience.

Main Features:
CPU: Snapdragon 835 Octa Core up to 2.45GHz
Equipped with better performance, delivering plenty of power for your use
GPU: Adreno 540
Better and faster in playing games and watching videos than the previous generation
6GB RAM 64GB ROM: provides enough room for your use, can suit all your needs
Dual Cameras:
20.0MP + 16.0MP rear-facing cameras make images clear and vivid
16.0MP front camera, enables you to capture high quality pictures
Dual SIM Dual Standby: dual nano SIM
Several Sensors:
Accelerometer, Ambient Light Sensor, E-Compass, Gyroscope, Hall Sensor, Proximity Sensor, Fingerprint Touch Sensor
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

click here for more choices of OnePlus phones. Choose one that's right for you.

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

Specification

Basic Information

 Brand: ONEPLUS
Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, , Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese
OS: OxygenOS
Service Provider: Unlocked
SIM Card Slot: Dual SIM,Dual Standby
SIM Card Type: Nano SIM Card
Type: 4G Phablet

Hardware

 CPU: Qualcomm Snapdragon 835
Cores: 2.45GHz,Octa Core
External Memory: Not Supported
RAM: 6GB
ROM: 64GB

Network

 2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
WIFI: 802.11a/b/g/n/ac wireless internet
Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,GPS,NFC
TD-SCDMA: TD-SCDMA B34/B39
TDD/TD-LTE: TD-LTE B38/B39/B40/41
4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B18,FDD B19 800MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B25,FDD B26,FDD B28 700MHz,FDD B29,FDD B3 1800MHz,FDD B30,FDD B4 1700MHz,FDD B5 850MHz,FDD B66,FDD B7 2600MHz,FDD B8 900MHz

Display

 Pixels Per Inch (PPI): 401
Screen resolution: 1920 x 1080 (FHD)
Screen size: 5.5 inch
Screen type: 2.5D Arc Screen,Corning Gorilla Glass

Camera

 Auto Focus: Yes
Back camera: 16.0MP,20.0MP
Camera type: Triple cameras
Flashlight: Yes
Front camera: 16.0MP
Touch Focus: Yes
Video recording: Yes

Media Formats

E-book format: TXT
Games: Android APK
Music format: AAC,AMR,FLAC,MP3,OGG,WAV,WMA
Picture format: BMP,GIF,JPEG,JPG,PNG
Video format: 3GP,AVI,FLV,MKV,MP4

Other Features

 Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Camera,Fingerprint recognition,GPS,Gravity Sensing,MP3,MP4,NFC,People,Proximity Sensing,WiFi
Google Play Store: Yes
I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Speaker,Type-C
Sensor: Accelerometer,Ambient Light Sensor,E-Compass,Gyroscope,Hall Sensor,Proximity Sensor

Battery

 Battery Capacity (mAh): 3300mAh Dash Charge (5V 4A )
Battery Type: Non-removable

Package Contents

 Cell Phone: 1
Power Adapter: 1
SIM Needle: 1
USB Cable: 1

Dimensions and Weight

 Package size: 17.80 x 9.65 x 5.55 cm / 7.01 x 3.8 x 2.19 inches
Package weight: 0.5050 kg
Product size: 15.27 x 7.47 x 0.70 cm / 6.01 x 2.94 x 0.28 inches
Product weight: 0.1560 kg

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray


OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray




OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

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Customer Reviews

4.92 out of 5
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  • Moises Compta
    Yes (0) Color: Gray
    Revisión del producto
    El precio del producto esta bastante bien, ya que es una oferta bastante buena. He comprado el producto y me ha llegado una semana después, no tengo ninguna queja en ese aspecto; la quejas vienen con el paquete, la caja de presentación del celular está bastante sucia y parecia que ha recibido algunos golpes como se aprecia en las imágenes, por lo que me preocupé por el estado del teléfono: al abrirlo, aunque no se vea en las fotos, tiene alguna perqueña rallada en el protector de pantalla de plastico que viene de fábrica ya preinstalado, pero no ha sufrido ningún daño grave, además que parece que está bueno y no ha sido usado, tenía todos los plásticos aún por quitar (las fotos se han hecho después de quitarlos), así que no lo he tenido que devolver.

    Otra cosa que no me ha gustado ha sido el cargador, que venía con un enchufe de tipo A, y aparte con el paquete un adaptador de enchufe tipo C, que es el de mi país, habría preferido que ya lo llevase.

    Después de terstearlo he comprobado que todas las funciones del móvil celular funcionan correctamente.

    Por lo general bastante contento, el teléfono funciona muy bien, aunque espero que lo de la caja haya sido un caso puntual y no vuelva a suceder, ha sido la primera compra que he hecho en la pagina web y me ha disgustado este punto.

    Aug 19,2018

  • Samuel
    Yes (0) Color: Gray
    8 months later - great phone for a decent price
    Coming from a Nexus 6p I found this OnePlus 5 blazingly fast. Probably due to the extra RAM, the 835 processor and the lower screen resolution which I barely noticed.

    Battery life is pretty good and I get over a full day of use (24 hours) with heavy usage. With reduced usage I have even reached 48 hours.

    I really like the dual SIM possibility and the regular firmware updates have improved the camera and battery life.

    The phone is a beautiful piece of technology that I sometimes admire when taking out of its plastic protection.

    The pre installed screen protector has served me well so far and am about to change it soon due to minor scratches.

    Although newer phones are currently coming out I still don't see any reasons to buy another phone and intend to keep it for at least another year.

    It is also one of the few flagships that still has a jack port for headsets and for me this is a big deal.

    This has changed my perception of Chinese electronics and at that price level I really don't see the point of staying loyal to other brands with their overpriced flagships.
    Suggestion
    As for the cons I would list the following:

    Sometimes the GPS orientation acts a little funny when using Google maps and walking in a city. Not sure if other phones suffer from the same issues but the experience would certainly be better if the GPS would immediately indicate the right orientation I'm on rather than needing some time to adjust. I've already taken wrong streets because of it.

    The mono speaker is just ok, I really miss the high quality dual speakers from my former Nexus 6P.

    The camera quality although it is fine lacks the color depth and image quality in darkness from the Nexus 6P.

    Although the phone without any protection is impressively beautiful it also feels very fragile and I wouldn't risk carrying around without my thick and sturdy Spigen protection.

    Jun 21,2018

  • Ivan
    Yes (1) Color: Gray
    One plus 5
    Всё тут уже не раз описано, ко всему присоединяюсь, но, если кратко, одни из самых важных в современных китайцах:
    -Нормально работают уведомления из коробки, не надо лопатить 4pda, всё приходит за очень редким исключением;
    -Не поддались тренду и оставили 3,5 мм для наушников;
    -Более менее сносная вибрация, но в кармане ее мало чувствуешь;
    -Сканер не физическая кнопка, а сенсорная, как в iPhone 7/7 Plus, работает супер;
    -Эффективный NFC с прекрасно работающим Android Pay;
    -Сеть ловит хорошо, но раза 2 приходилось доставать Симки, так как телефон их переставал видеть, сейчас уже ушло совсем. Он как-будто разработался;
    -Отпечаток на влажную руку работает;
    -Часто под вечер вижу батарейку на телефоне под 60-70%, это приятно;
    -Очень нравится LED индикаток, разноцветный, по нему можно определить в каком мессанджере висит сообщение. Например: в Телеграмме синим, в Ватсапе зеленым;
    -Качественный звук в наушниках, я был приятно удивлен;
    Suggestion
    Их просто нет!

    Oct 07,2017

  • Noohnooh
    Yes (0) Color: Gray
    Tres bon rapport qualité prix pour un telephone
    Je recommande sans hésiter ce téléphone. Le prix est très attractif (acheté en solde à 375 eur) il vaut largement les autres marques (type Samsung) pour un prix bien inférieur. Les caractéristiques du téléphone sont disponibles sur différents sites qui font des tests et des comparatifs vous pouvez facilement voir ce qu'il vaut avec ça.
    Pour ma commande j'avoue que j'ai eu un petit peur car j'attendais tous les jours la livraison ou la mise à jour du site de suivi (avec un numéro de suivi colissimo)... au final après bien un bon mois d'attente et sans aucune mise à jour sur le site de suivi, j'ai bien reçu le colis chez moi (OUF vu le prix qui reste quand même élevé).
    Ma toute première expérience avec ce site. Je recommande quand même malgré le délai, il faut juste le savoir mais à priori le service de SAV répondait malgré tout à mes demandes par mail (vu qu'au début je l'espérait après 10 jours et pas un mois)
    Suggestion
    le délai d'attente un peu long (1 mois pour la france)

    Aug 09,2018

  • Willian Battisti
    Yes (0) Color: Gray
    Perfeito
    Perfeito!.
    Câmeras traseiras e frontal fazem fotos perfeitas, construção top, sistema super rápido e fluido, carregador e cabo de extrema qualidade e carregamento extremamente rápido, todos os itens da caixa perfeitos e de ótima qualidade. Melhor Smartphone que já vi e testei.Extremamente satisfeito com o produto.

    Meus smartphones anteriores: Iphone 6s, Iphone 5s e LG Nexus 5.

    Comprei quando estava na promoção por R$ 1501,00. Frete BRExpress R$ 12. IOF boleto R$ 3. Taxa de Importação paga foi R$ 189+12 de retirada nos correios. Valor total da compra R$ 1717,00. Melhor custo benefício que já vi em um smartphone top de linha.

    Método de envio escolhido foi o BRExpress, chegou em 27 dias corridos ou 19 dias úteis.
    Suggestion
    Minha única ressalva negativa fica para a embalagem, não veio com tanta proteção como mostrado por alguns youtubers brasileiros em seus unboxings. Pois a caixa chegou com pequenos amassados nas bordas e cantos, provavelmente ocasionado pelo manuseio das embalagens após a chagada no Brasil. Porém nada que afetou o conteúdo da caixa.

    Oct 25,2017

  • Tarek
    Yes (2) Color: Gray
    Satisfied
    I ordered my phone 22/9, it was shipped 27/9 and arrived 06/10, no problem there, the phone is shipped from China, so this speed, seems legit.

    The phone arrived without problems, worked fine, an adaptator for my country(France) was included, and dash charge works fine.

    The network connected immediately ( Free mobile).

    First screen is the language selection so no understanding problem, just switched to my preferred language.

    The tracking was ok, i took registered, and my country uses a service named colissimo, on that site, with the tracking number, i had enough information, knew when the phone arrived in the country, then my city.

    Overall very satisfied, would recommend.
    Suggestion
    The box was a little damaged, but no problem with the phone, scared me a little though.
    The phone is a little slippery, but i have a spigen phone case, that works perfectly.

    Oct 07,2017

  • Kaenchi
    Yes (0) Color: Gray
    Movil espectacular
    Llevo ya, más de un año con este términal, y contento es poco.
    Va rapidísimo, lector de huellas súper rápido, fluidez, buena autonomía, hago el día sin problemas y el dash charge, por mucho que a alguno no les guste que esté en el cargador, es un gustazo que el móvil no se caliente cargando.
    Pero la parte que más me ha gustado y enamorado de este movil es la fotografía. Una muy buena cámara, con bastantes opciones en la app de la camára.
    Opción súper recomendada si lo encuentras a buen precio, además estéticamente me parece súper bonito y elegante, aunque no tenga la full screen que acostumbramos.
    Ah también mencionar su dureza, muchos golpes y caidas y ningún arañazo, sin cristal templado.

    Aug 17,2018

  • J.
    Yes (0) Color: Gray
    Un gran termina compatible 100% con redes españolas
    Compre el termnal que tenian en el almacen de españa (CN-006) y me llego en 5 dias!!
    Hasta ahora es compatible 100% con redes españolas y sin problemas. Funciona correctamente y es uno de los mejores terminales que he tenido.

    Lo que peor vi es el estado de la caja al recibirlo lleno de abolladuras y sucia, cosa que te hace pensar mal, pero hasta ahora sin problemas y el móvil esta bien protegido y sin problemas.

    También tuve problemas con la batería que marca al principio, ya que daba un porcentaje erróneo pero se soluciono con la primera carga.

    PD: aunque el enchufe es americano, tienen el gran detalle de mandar el terminal con un adaptador al europeo cosa que es de agradecer :)

    Aug 23,2018

  • Francisco Dias
    Yes (0) Color: Gray
    Tão perfeito quanto 1 ano atrás
    Comprei este telemóvel há mais de 1 ano e continua sem qualquer tipo de problema, exactamente como quando o recebi. Até a película de ecrã que veio de origem continua em perfeitas condições. Dou-lhe bastante uso e não sofre de nenhum problema de lentidão. Corre muitos programas em background sem problema. A bateria mesmo depois de tanto uso continua a dar-me para 1 dia inteiro sem problemas e o carregamento é super rápido.

    Estou super satisfeito com esta escolha e quando quiser fazer um upgrade quase de certeza que será para outro Oneplus pois os novos modelos continuam a ser dos melhores em valor de mercado :)

    Nov 11,2018

  • OnePlus 5
    Yes (1) Color: Gray
    OnePlus 5
    Phones of the highest quality, the configuration are very good was well what I expected. The games I leave at maximum resolution and do not crash, the photos are of good quality even if taken at night in low light. In summary excellent.
    Suggestion
    I did not have any problem with my cell phone until today.

    May 22,2018

FAQ for OnePlus 5 4G Phablet 5.5 inch

Customer Questions & Answers

  • All(90)
  • Product Information(59)
  • Stock Status(6)
  • Payment(1)
  • About Shipping(18)
  • Others(6)
Q

Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles.

By Gabriel Piovesana Dec-23/2017 20:05:05

A

Hello Gabriel,


It is OxygenOS Snapdragon 835 . 


Let me know if you need any further assistance. 


Q

Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

By David Nov-16/2017 11:45:38

A

Hello David,


Sorry this item is Chinese version.

It can work with below Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41 

OS: OxygenOS.

Let me know if you need any further assistance. 


Q

ele funcionara no brazil

By joão vitor Nov-16/2017 00:49:44

A

Hello joão，

Sorry it does not global version.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

Let me know if you need any further assistance.


Q

Can the language of the Phone be changed to german? Or will it be in chinese?

By Levin Müller Nov-14/2017 16:05:34

A

Hello Levin,

It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.

Let me know if you need any further assistance. 


Q

is this global version? work in brazil?

By luis Nov-10/2017 09:51:30

A

Hello luis,


Sorry it does not global version.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41 


Let me know if you need any further assistance. 


Q

Do you ship with the plug and is it used in Brazil? Is this the international version?

By Hashimoto Oct-31/2017 23:42:50

A

Hello Hashimoto,
We will offer you an adapter so you can use in your country, it's international ROM.

Q

ROM GLOBAL?

By Moreno Oct-31/2017 16:29:23

A

Hello Moreno,
International ROM.

Q

Hi, will this phone work in Movistar company in Argentina?

By steve weber Oct-30/2017 14:10:56

A

Hello steve,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/  and detailed information as follows:

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

If your country can support the bands, you can use it in oyur country.


Q

have this product in stock ?

By silvestre Oct-29/2017 00:08:54

A

Hello silvestre,
Yes, this item item in stock now.

Q

Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

By Saran Oct-25/2017 15:27:21

A

Hello Saran,


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Please rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


 


Q

Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles.

By Gabriel Piovesana Dec-23/2017 20:05:05

A

Hello Gabriel,


It is OxygenOS Snapdragon 835 . 


Let me know if you need any further assistance. 


Q

Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

By David Nov-16/2017 11:45:38

A

Hello David,


Sorry this item is Chinese version.

It can work with below Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41 

OS: OxygenOS.

Let me know if you need any further assistance. 


Q

ele funcionara no brazil

By joão vitor Nov-16/2017 00:49:44

A

Hello joão，

Sorry it does not global version.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

Let me know if you need any further assistance.


Q

Can the language of the Phone be changed to german? Or will it be in chinese?

By Levin Müller Nov-14/2017 16:05:34

A

Hello Levin,

It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.

Let me know if you need any further assistance. 


Q

is this global version? work in brazil?

By luis Nov-10/2017 09:51:30

A

Hello luis,


Sorry it does not global version.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41 


Let me know if you need any further assistance. 


Q

Do you ship with the plug and is it used in Brazil? Is this the international version?

By Hashimoto Oct-31/2017 23:42:50

A

Hello Hashimoto,
We will offer you an adapter so you can use in your country, it's international ROM.

Q

ROM GLOBAL?

By Moreno Oct-31/2017 16:29:23

A

Hello Moreno,
International ROM.

Q

Hi, will this phone work in Movistar company in Argentina?

By steve weber Oct-30/2017 14:10:56

A

Hello steve,

For the issue, please check the frequency in the link http://maps.mobileworldlive.com/  and detailed information as follows:

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

If your country can support the bands, you can use it in oyur country.


Q

Is there a warranty on this phone?

By Benjamin Gnanendra Oct-17/2017 19:06:50

A

Hello Benjamin
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I just bought a one plus 5 phone could you please put EU adapter as I live in Paris France ?

By Ddoudou3 Oct-16/2017 21:01:22

A

Hello Ddoudou3,
We will offer you an EU adapter so you can use in your country.

Q

have this product in stock ?

By silvestre Oct-29/2017 00:08:54

A

Hello silvestre,
Yes, this item item in stock now.

Q

Hi guys, I am looking at ordering a OnePlus 5 for delivery to France. Is this currently in stock and when would it be sent if I ordered today or tomorrow please? Thank you, Antony

By Addy Oct-24/2017 14:42:21

A

Hello Addy,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order.


Q

Is the product currently in stock?

By kristian Oct-09/2017 21:36:40

A

Hello kristian,
Yes, in stock now.

Q

Is this product in stock? I asked this question for the chat and the attendant said that it is out of stock.

By Rafael Oct-06/2017 14:04:15

A

Hello Rafael,
This item in stock now.

Q

Hello, item is in stock now? Thank you.

By Diego Oct-03/2017 14:08:28

A

Hello Diego,
Yes, this item in stock now.

Q

Hello, item in stock now? How long until it ships?

By Diego Sep-26/2017 15:28:22

A

Hello Diego,
This item in stock now, we except ship between Sep 29 - Oct 2.

Q

can you convert in to indian rupee

By loki Oct-11/2017 15:14:53

A

Hello loki,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

By Saran Oct-25/2017 15:27:21

A

Hello Saran,


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Please rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html


 


Q

Hello, If I order the product for the USA, will I pay any tax? Thank you

By Luísa Oct-12/2017 15:20:31

A

Hello Luísa,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Will I have import customs tax to pay on this item when shipped to U.K.? And how long will delivery take from order date? Thanks

By Amanda Oct-11/2017 12:24:33

A

Hello Amanda,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hi, I ordered the product today and it says Processing. What is Processing? and when will this product ship?

By When will the product ship? Oct-10/2017 21:11:38

A

Hello When,
This item in stock now, we can ship it at once, please contact our support center for your order issue.

Q

When will my order be shipped it has been processing for 1 week

By Will Carter Oct-08/2017 22:57:16

A

Hello Will,
This item in stock now, please contact our support center for your order issue.

Q

Hello, what about custom fees for France or Europe ? thank you by advance for your answer.

By Hugues Oct-06/2017 11:12:44

A

Hello Hugues,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I ordered the phone on September 20th and it looks like the phone is still in your warehouse ! Can you give me more information ? Thank you Damien

By Cohen Oct-03/2017 18:33:02

A

Hello Cohen,
We except ship your package between Oct 7 - Oct 9.

Q

Hi. I ordered the OnePlus 5 from you to the UK and I was wondering if it comes with a US plug or a UK plug?

By Tamir Oct-02/2017 23:36:15

A

Hello Tamir,
No plug, we will offer you an UK adapter so you can use in your country.

Q

Could you tell me how long the products are arriving at customers' homes in Brazil? What value are you declaring in the note?

By Danilo Oct-02/2017 13:44:46

A

Hello Danilo, 

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Good day. I bought the black version last week before it was discontinued, but it hasn't been shipped yet. When it's going to be shipped?

By Nicolas Sep-28/2017 20:11:13

A

Hello Nicolas,
We are sorry this item not in stock now, we except ship this item between Oct 1 - Oct 3.

Q

Hi, I am from Brazil and I just bought this phone, could you please send me a EU adapter? Thanks

By Thysia Oct-22/2017 21:40:59

A

Hello Thysia,
We will offer you an US adapter so you can use in your country.

Q

Hi, I'm from Brazil and I just bought this product right now. Would you send me a EU plug if it's possible, please? Thank you

By Thysia Oct-22/2017 20:46:22

A

Hello Thysia,
We will offer you an US adapter so you can use in your country.

Q

Good morning, About One Plus 5 with 6 GB Ram and 64 GB Store. I have follow question : 1) Will be OTA upgrade to Oreo ? 2) There is a 24-month Italian warranty ? 3) Which is standard delivery with insurance ? 4) Paypal is accepted ? 5) How much it cost now One Plus 5 with 6 GB Ram and 64 GB Store ? I'm waiting your appreciate answer asap , Tiziano

By Tiziano Oct-06/2017 10:25:22

A

Hello Tiziano,

It doesn't support OTA.


https://www.gearbest.com/m-goods-sn-224564101.htm - http://www.gearbest.com/about/warranty-and-return.html 

https://it.gearbest.com/m-goods-sn-224564101.htm - https://it.gearbest.com/it/about/warranty-and-return.html 


The shipping time depends on the shipping method selected during the checkout. 

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html 


Yes, we support Paypal.

The price is 475.99USD now.


  


Q

hi,is it work in italy? are there any customs tax plus?

By Fede Oct-05/2017 21:13:57

A

Hello Fede, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


Q

Does this phone work in Slovenia?

By Amazingtpp Sep-30/2017 16:43:15

A

Hello Amazingtpp,
Thank you for your inquiry.

It works in Slovenia.

Let me know if you need any help.

Q

Do it work in Brazil?

By Tobias Zwink Sep-24/2017 02:56:13

A

Hello Tobias, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

90 Questions & Answers View all>

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