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OnePlus 5 4G Phablet 5.5 inch

- GRAY 224564101

OxygenOS Snapdragon 835 16.0MP + 20.0MP Dual Rear Cameras

Brand: OnePlus 4.91 335 Customer Reviews | 90 answered questions

Price: 719.97

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OnePlus 5 4G Phablet
OnePlus 5 is a cost-effective phone that comes with fingerprint sensor and is equipped with dual rear-facing cameras. It comes with most of the features we've come to expect from a smartphone, including 64GB ROM storage, 2.5D Arc FHD screen and decent cameras. You are certainly treated to an excellent user experience.

Main Features:
CPU: Snapdragon 835 Octa Core up to 2.45GHz
Equipped with better performance, delivering plenty of power for your use
GPU: Adreno 540
Better and faster in playing games and watching videos than the previous generation
6GB RAM 64GB ROM: provides enough room for your use, can suit all your needs
Dual Cameras:
20.0MP + 16.0MP rear-facing cameras make images clear and vivid
16.0MP front camera, enables you to capture high quality pictures
Dual SIM Dual Standby: dual nano SIM
Several Sensors:
Accelerometer, Ambient Light Sensor, E-Compass, Gyroscope, Hall Sensor, Proximity Sensor, Fingerprint Touch Sensor
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

click here for more choices of OnePlus phones. Choose one that's right for you.

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

Specification

Basic Information	Brand: ONEPLUS Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, , Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese OS: OxygenOS Service Provider: Unlocked SIM Card Slot: Dual SIM,Dual Standby SIM Card Type: Nano SIM Card Type: 4G Phablet
Hardware	CPU: Qualcomm Snapdragon 835 Cores: 2.45GHz,Octa Core External Memory: Not Supported RAM: 6GB ROM: 64GB
Network	2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz 3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B4 1700MHz,WCDMA B5 850MHz,WCDMA B8 900MHz Network type: FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA WIFI: 802.11a/b/g/n/ac wireless internet Wireless Connectivity: 2.4GHz/5GHz WiFi,3G,4G,Bluetooth,GPS,NFC TD-SCDMA: TD-SCDMA B34/B39 TDD/TD-LTE: TD-LTE B38/B39/B40/41 4G LTE: FDD B1 2100MHz,FDD B12 700MHz,FDD B17 700MHz,FDD B18,FDD B19 800MHz,FDD B2 1900MHz,FDD B20 800MHz,FDD B25,FDD B26,FDD B28 700MHz,FDD B29,FDD B3 1800MHz,FDD B30,FDD B4 1700MHz,FDD B5 850MHz,FDD B66,FDD B7 2600MHz,FDD B8 900MHz
Display	Pixels Per Inch (PPI): 401 Screen resolution: 1920 x 1080 (FHD) Screen size: 5.5 inch Screen type: 2.5D Arc Screen,Corning Gorilla Glass
Camera	Auto Focus: Yes Back camera: 16.0MP,20.0MP Camera type: Triple cameras Flashlight: Yes Front camera: 16.0MP Touch Focus: Yes Video recording: Yes
Media Formats	E-book format: TXT Games: Android APK Music format: AAC,AMR,FLAC,MP3,OGG,WAV,WMA Picture format: BMP,GIF,JPEG,JPG,PNG Video format: 3GP,AVI,FLV,MKV,MP4
Other Features	Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Camera,Fingerprint recognition,GPS,Gravity Sensing,MP3,MP4,NFC,People,Proximity Sensing,WiFi Google Play Store: Yes I/O Interface: 2 x Nano SIM Slot,3.5mm Audio Out Port,Micophone,Speaker,Type-C Sensor: Accelerometer,Ambient Light Sensor,E-Compass,Gyroscope,Hall Sensor,Proximity Sensor
Battery	Battery Capacity (mAh): 3300mAh Dash Charge (5V 4A ) Battery Type: Non-removable
Package Contents	Cell Phone: 1 Power Adapter: 1 SIM Needle: 1 USB Cable: 1
Dimensions and Weight	Package size: 17.80 x 9.65 x 5.55 cm / 7.01 x 3.8 x 2.19 inches Package weight: 0.5050 kg Product size: 15.27 x 7.47 x 0.70 cm / 6.01 x 2.94 x 0.28 inches Product weight: 0.1560 kg

OnePlus 5 4G Phablet 5.5 inch OxygenOS Snapdragon 835 Octa Core 2.45GHz 6GB RAM 64GB ROM 16.0MP + 20.0MP Dual Rear Cameras NFC Fingerprint Sensor- Gray

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4.91 out of 5

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4 Star 26
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Moises Compta
Yes (0) Color: Gray

Revisión del producto

El precio del producto esta bastante bien, ya que es una oferta bastante buena. He comprado el producto y me ha llegado una semana después, no tengo ninguna queja en ese aspecto; la quejas vienen con el paquete, la caja de presentación del celular está bastante sucia y parecia que ha recibido algunos golpes como se aprecia en las imágenes, por lo que me preocupé por el estado del teléfono: al abrirlo, aunque no se vea en las fotos, tiene alguna perqueña rallada en el protector de pantalla de plastico que viene de fábrica ya preinstalado, pero no ha sufrido ningún daño grave, además que parece que está bueno y no ha sido usado, tenía todos los plásticos aún por quitar (las fotos se han hecho después de quitarlos), así que no lo he tenido que devolver.

Otra cosa que no me ha gustado ha sido el cargador, que venía con un enchufe de tipo A, y aparte con el paquete un adaptador de enchufe tipo C, que es el de mi país, habría preferido que ya lo llevase.

Después de terstearlo he comprobado que todas las funciones del móvil celular funcionan correctamente.

Por lo general bastante contento, el teléfono funciona muy bien, aunque espero que lo de la caja haya sido un caso puntual y no vuelva a suceder, ha sido la primera compra que he hecho en la pagina web y me ha disgustado este punto.
Aug 19,2018
Samuel

Yes (0) Color: Gray

8 months later - great phone for a decent price

Coming from a Nexus 6p I found this OnePlus 5 blazingly fast. Probably due to the extra RAM, the 835 processor and the lower screen resolution which I barely noticed.

Battery life is pretty good and I get over a full day of use (24 hours) with heavy usage. With reduced usage I have even reached 48 hours.

I really like the dual SIM possibility and the regular firmware updates have improved the camera and battery life.

The phone is a beautiful piece of technology that I sometimes admire when taking out of its plastic protection.

The pre installed screen protector has served me well so far and am about to change it soon due to minor scratches.

Although newer phones are currently coming out I still don't see any reasons to buy another phone and intend to keep it for at least another year.

It is also one of the few flagships that still has a jack port for headsets and for me this is a big deal.

This has changed my perception of Chinese electronics and at that price level I really don't see the point of staying loyal to other brands with their overpriced flagships.

Suggestion

As for the cons I would list the following:

Sometimes the GPS orientation acts a little funny when using Google maps and walking in a city. Not sure if other phones suffer from the same issues but the experience would certainly be better if the GPS would immediately indicate the right orientation I'm on rather than needing some time to adjust. I've already taken wrong streets because of it.

The mono speaker is just ok, I really miss the high quality dual speakers from my former Nexus 6P.

The camera quality although it is fine lacks the color depth and image quality in darkness from the Nexus 6P.

Although the phone without any protection is impressively beautiful it also feels very fragile and I wouldn't risk carrying around without my thick and sturdy Spigen protection.

Jun 21,2018
Ivan
Yes (1) Color: Gray

One plus 5

Всё тут уже не раз описано, ко всему присоединяюсь, но, если кратко, одни из самых важных в современных китайцах:
-Нормально работают уведомления из коробки, не надо лопатить 4pda, всё приходит за очень редким исключением;
-Не поддались тренду и оставили 3,5 мм для наушников;
-Более менее сносная вибрация, но в кармане ее мало чувствуешь;
-Сканер не физическая кнопка, а сенсорная, как в iPhone 7/7 Plus, работает супер;
-Эффективный NFC с прекрасно работающим Android Pay;
-Сеть ловит хорошо, но раза 2 приходилось доставать Симки, так как телефон их переставал видеть, сейчас уже ушло совсем. Он как-будто разработался;
-Отпечаток на влажную руку работает;
-Часто под вечер вижу батарейку на телефоне под 60-70%, это приятно;
-Очень нравится LED индикаток, разноцветный, по нему можно определить в каком мессанджере висит сообщение. Например: в Телеграмме синим, в Ватсапе зеленым;
-Качественный звук в наушниках, я был приятно удивлен;

Suggestion

Их просто нет!
Oct 07,2017
Noohnooh

Yes (0) Color: Gray

Tres bon rapport qualité prix pour un telephone

Je recommande sans hésiter ce téléphone. Le prix est très attractif (acheté en solde à 375 eur) il vaut largement les autres marques (type Samsung) pour un prix bien inférieur. Les caractéristiques du téléphone sont disponibles sur différents sites qui font des tests et des comparatifs vous pouvez facilement voir ce qu'il vaut avec ça.
Pour ma commande j'avoue que j'ai eu un petit peur car j'attendais tous les jours la livraison ou la mise à jour du site de suivi (avec un numéro de suivi colissimo)... au final après bien un bon mois d'attente et sans aucune mise à jour sur le site de suivi, j'ai bien reçu le colis chez moi (OUF vu le prix qui reste quand même élevé).
Ma toute première expérience avec ce site. Je recommande quand même malgré le délai, il faut juste le savoir mais à priori le service de SAV répondait malgré tout à mes demandes par mail (vu qu'au début je l'espérait après 10 jours et pas un mois)

Suggestion

le délai d'attente un peu long (1 mois pour la france)

Aug 09,2018
Willian Battisti
Yes (0) Color: Gray

Perfeito

Perfeito!.
Câmeras traseiras e frontal fazem fotos perfeitas, construção top, sistema super rápido e fluido, carregador e cabo de extrema qualidade e carregamento extremamente rápido, todos os itens da caixa perfeitos e de ótima qualidade. Melhor Smartphone que já vi e testei.Extremamente satisfeito com o produto.

Meus smartphones anteriores: Iphone 6s, Iphone 5s e LG Nexus 5.

Comprei quando estava na promoção por R$ 1501,00. Frete BRExpress R$ 12. IOF boleto R$ 3. Taxa de Importação paga foi R$ 189+12 de retirada nos correios. Valor total da compra R$ 1717,00. Melhor custo benefício que já vi em um smartphone top de linha.

Método de envio escolhido foi o BRExpress, chegou em 27 dias corridos ou 19 dias úteis.

Suggestion

Minha única ressalva negativa fica para a embalagem, não veio com tanta proteção como mostrado por alguns youtubers brasileiros em seus unboxings. Pois a caixa chegou com pequenos amassados nas bordas e cantos, provavelmente ocasionado pelo manuseio das embalagens após a chagada no Brasil. Porém nada que afetou o conteúdo da caixa.
Oct 25,2017
Tarek

Yes (2) Color: Gray

Satisfied

I ordered my phone 22/9, it was shipped 27/9 and arrived 06/10, no problem there, the phone is shipped from China, so this speed, seems legit.

The phone arrived without problems, worked fine, an adaptator for my country(France) was included, and dash charge works fine.

The network connected immediately ( Free mobile).

First screen is the language selection so no understanding problem, just switched to my preferred language.

The tracking was ok, i took registered, and my country uses a service named colissimo, on that site, with the tracking number, i had enough information, knew when the phone arrived in the country, then my city.

Overall very satisfied, would recommend.

Suggestion

The box was a little damaged, but no problem with the phone, scared me a little though.
The phone is a little slippery, but i have a spigen phone case, that works perfectly.

Oct 07,2017
Kaenchi

Yes (0) Color: Gray

Movil espectacular

Llevo ya, más de un año con este términal, y contento es poco.
Va rapidísimo, lector de huellas súper rápido, fluidez, buena autonomía, hago el día sin problemas y el dash charge, por mucho que a alguno no les guste que esté en el cargador, es un gustazo que el móvil no se caliente cargando.
Pero la parte que más me ha gustado y enamorado de este movil es la fotografía. Una muy buena cámara, con bastantes opciones en la app de la camára.
Opción súper recomendada si lo encuentras a buen precio, además estéticamente me parece súper bonito y elegante, aunque no tenga la full screen que acostumbramos.
Ah también mencionar su dureza, muchos golpes y caidas y ningún arañazo, sin cristal templado.

Aug 17,2018
J.

Yes (0) Color: Gray

Un gran termina compatible 100% con redes españolas

Compre el termnal que tenian en el almacen de españa (CN-006) y me llego en 5 dias!!
Hasta ahora es compatible 100% con redes españolas y sin problemas. Funciona correctamente y es uno de los mejores terminales que he tenido.

Lo que peor vi es el estado de la caja al recibirlo lleno de abolladuras y sucia, cosa que te hace pensar mal, pero hasta ahora sin problemas y el móvil esta bien protegido y sin problemas.

También tuve problemas con la batería que marca al principio, ya que daba un porcentaje erróneo pero se soluciono con la primera carga.

PD: aunque el enchufe es americano, tienen el gran detalle de mandar el terminal con un adaptador al europeo cosa que es de agradecer :)

Aug 23,2018
Francisco Dias

Yes (0) Color: Gray

Tão perfeito quanto 1 ano atrás

Comprei este telemóvel há mais de 1 ano e continua sem qualquer tipo de problema, exactamente como quando o recebi. Até a película de ecrã que veio de origem continua em perfeitas condições. Dou-lhe bastante uso e não sofre de nenhum problema de lentidão. Corre muitos programas em background sem problema. A bateria mesmo depois de tanto uso continua a dar-me para 1 dia inteiro sem problemas e o carregamento é super rápido.

Estou super satisfeito com esta escolha e quando quiser fazer um upgrade quase de certeza que será para outro Oneplus pois os novos modelos continuam a ser dos melhores em valor de mercado :)

Nov 11,2018
OnePlus 5
Yes (1) Color: Gray

OnePlus 5

Phones of the highest quality, the configuration are very good was well what I expected. The games I leave at maximum resolution and do not crash, the photos are of good quality even if taken at night in low light. In summary excellent.

Suggestion

I did not have any problem with my cell phone until today.
May 22,2018

FAQ for OnePlus 5 4G Phablet 5.5 inch

Does OnePlus 5 4G phablet support OTA?

Yes, it supports OTA.
Does the camera have a optical or digital zoom?

The camera supports optical zoom.
What is the model of OnePlus 5 4G phablet?

A5000.
What is the material of OnePlus 5?

It is made of aluminum alloy.
I have some problems in charging, what can i do ?

We wrote a blog to teach you fix the charging problems, you can refer to it: Fix OnePlus 5 phablet charging problems
Will this phone work in my country?

For details, please refer to the post about country-based mobile phone network frequency bands coverage guide:
Country-based mobile phone network frequency bands coverage guide and the checking method: 4 steps to know whether a phone will work in your country
What is the IMEI number of this device?

We cannot provide IMEI (international mobile equipment identity) numbers because each cell phone will be given a unique set of numbers after its assembly, We can't open the packaging.

Related post about finding Xiaomi smartphone IMEI:
How to find the IMEI number of Xiaomi smartphone
Why do 16GB phones only have 12GB storage available?

Related post: Why do 16GB phones only have 12GB storage available
Why I cannot hear any sound when making or receiving a call?

1. Make sure the protective film has been removed completely;

2. Try to turn up the volume of the handset;

3. Try to change mobile signal in your area might be poor;

4. If you cannot hear the voice of the receiver, it might be the problem of the receiver's phone or signal.
How to use smartphone as a mouse, touchpad or keyboard?

Please refer to the post below: Use your smartphone as a mouse, touchpad or keyboard
What is the SAR value of the phone?

We have listed the SAR value of some cell phones, you can refer to it:
How to use IMEI number to track your lost Android phone?

Please visit our blog for more details: How to use IMEI number to track your lost Android phone
How to revive any dead phone battery?

There are four ways to revive dead phone battery, refer to post: 4 secret ways to revive any dead phone battery
How to fix unresponsive touch screen on Android phone?

You will find answer here: How to fix unresponsive touch screen on Android phone
How to to remove phone scratches?

Please visit our blog: Insider's Guide | 7 easy ways to remove phone scratches
How to unlock an Android phone if i forgot the password?

You will find answer here: How to unlock an Android phone if you forgot the password
Can this item be shipped to my country?

We can deliver orders to most countries. For a detailed explanation of each shipping method, destination and approximate delivery time, please check our website:

GearBest shipping methods

20 things you need to know when shopping on GearBest

Short guide on tracking fees and shipping insurance on GearBest

GearBest shipping memo: save money on delivery by choosing the best option
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Customer Questions & Answers

All(90)
Product Information(59)
Stock Status(6)
Payment(1)
About Shipping(18)
Others(6)

Q Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles. By Gabriel Piovesana Dec-23/2017 20:05:05: A

Hello Gabriel,

It is OxygenOS Snapdragon 835 .

Let me know if you need any further assistance.

Q Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot By David Nov-16/2017 11:45:38: A

Hello David,

Sorry this item is Chinese version.
It can work with below Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41
OS: OxygenOS.
Let me know if you need any further assistance.

Q ele funcionara no brazil By joão vitor Nov-16/2017 00:49:44: A

Hello joão，
Sorry it does not global version.
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41
Let me know if you need any further assistance.

Q Can the language of the Phone be changed to german? Or will it be in chinese? By Levin Müller Nov-14/2017 16:05:34: A

Hello Levin,
It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.
Let me know if you need any further assistance.

Q is this global version? work in brazil? By luis Nov-10/2017 09:51:30: A

Hello luis,

Sorry it does not global version.
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

Let me know if you need any further assistance.

Q Do you ship with the plug and is it used in Brazil? Is this the international version? By Hashimoto Oct-31/2017 23:42:50: A

Hello Hashimoto,
We will offer you an adapter so you can use in your country, it's international ROM.

Q ROM GLOBAL? By Moreno Oct-31/2017 16:29:23: A

Hello Moreno,
International ROM.

Q Hi, will this phone work in Movistar company in Argentina? By steve weber Oct-30/2017 14:10:56: A

Hello steve,
For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41
If your country can support the bands, you can use it in oyur country.

Q have this product in stock ? By silvestre Oct-29/2017 00:08:54: A

Hello silvestre,
Yes, this item item in stock now.

Q Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty . By Saran Oct-25/2017 15:27:21: A

Hello Saran,

Please refer to our shipping estimations below:
1) Expedited Shipping: 3-7 business days
2) Unregistered Air Mail & Registered Air Mail: 10-40 business days
3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Please rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles. By Gabriel Piovesana Dec-23/2017 20:05:05: A

Hello Gabriel,

It is OxygenOS Snapdragon 835 .

Let me know if you need any further assistance.

Q Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot By David Nov-16/2017 11:45:38: A

Hello David,

Sorry this item is Chinese version.
It can work with below Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41
OS: OxygenOS.
Let me know if you need any further assistance.

Q ele funcionara no brazil By joão vitor Nov-16/2017 00:49:44: A

Hello joão，
Sorry it does not global version.
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41
Let me know if you need any further assistance.

Q Can the language of the Phone be changed to german? Or will it be in chinese? By Levin Müller Nov-14/2017 16:05:34: A

Hello Levin,
It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.
Let me know if you need any further assistance.

Q is this global version? work in brazil? By luis Nov-10/2017 09:51:30: A

Hello luis,

Sorry it does not global version.
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

Let me know if you need any further assistance.

Q Do you ship with the plug and is it used in Brazil? Is this the international version? By Hashimoto Oct-31/2017 23:42:50: A

Hello Hashimoto,
We will offer you an adapter so you can use in your country, it's international ROM.

Q ROM GLOBAL? By Moreno Oct-31/2017 16:29:23: A

Hello Moreno,
International ROM.

Q Hi, will this phone work in Movistar company in Argentina? By steve weber Oct-30/2017 14:10:56: A

Hello steve,
For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41
If your country can support the bands, you can use it in oyur country.

Q Is there a warranty on this phone? By Benjamin Gnanendra Oct-17/2017 19:06:50: A

Hello Benjamin
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q I just bought a one plus 5 phone could you please put EU adapter as I live in Paris France ? By Ddoudou3 Oct-16/2017 21:01:22: A

Hello Ddoudou3,
We will offer you an EU adapter so you can use in your country.

Q have this product in stock ? By silvestre Oct-29/2017 00:08:54: A

Hello silvestre,
Yes, this item item in stock now.

Q Hi guys, I am looking at ordering a OnePlus 5 for delivery to France. Is this currently in stock and when would it be sent if I ordered today or tomorrow please? Thank you, Antony By Addy Oct-24/2017 14:42:21: A

Hello Addy,

This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.
Please feel free to order it.

Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order.

Q Is the product currently in stock? By kristian Oct-09/2017 21:36:40: A

Hello kristian,
Yes, in stock now.

Q Is this product in stock? I asked this question for the chat and the attendant said that it is out of stock. By Rafael Oct-06/2017 14:04:15: A

Hello Rafael,
This item in stock now.

Q Hello, item is in stock now? Thank you. By Diego Oct-03/2017 14:08:28: A

Hello Diego,
Yes, this item in stock now.

Q Hello, item in stock now? How long until it ships? By Diego Sep-26/2017 15:28:22: A

Hello Diego,
This item in stock now, we except ship between Sep 29 - Oct 2.

Q can you convert in to indian rupee By loki Oct-11/2017 15:14:53: A

Hello loki,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.

Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).

Q Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty . By Saran Oct-25/2017 15:27:21: A

Hello Saran,

Please refer to our shipping estimations below:
1) Expedited Shipping: 3-7 business days
2) Unregistered Air Mail & Registered Air Mail: 10-40 business days
3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Please rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q Hello, If I order the product for the USA, will I pay any tax? Thank you By Luísa Oct-12/2017 15:20:31: A

Hello Luísa,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.
See our FAQ's here: http://www.gearbest.com/about/faq.html

Q Will I have import customs tax to pay on this item when shipped to U.K.? And how long will delivery take from order date? Thanks By Amanda Oct-11/2017 12:24:33: A

Hello Amanda,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.
See our FAQ's here: http://www.gearbest.com/about/faq.html
Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:
1) Expedited Shipping: 3-7 business days
2) Unregistered Air Mail & Registered Air Mail: 10-40 business days
3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Q Hi, I ordered the product today and it says Processing. What is Processing? and when will this product ship? By When will the product ship? Oct-10/2017 21:11:38: A

Hello When,
This item in stock now, we can ship it at once, please contact our support center for your order issue.

Q When will my order be shipped it has been processing for 1 week By Will Carter Oct-08/2017 22:57:16: A

Hello Will,
This item in stock now, please contact our support center for your order issue.

Q Hello, what about custom fees for France or Europe ? thank you by advance for your answer. By Hugues Oct-06/2017 11:12:44: A

Hello Hugues,

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

For more details, please check your local customs website.
See our FAQ's here: http://www.gearbest.com/about/faq.html

Q I ordered the phone on September 20th and it looks like the phone is still in your warehouse ! Can you give me more information ? Thank you Damien By Cohen Oct-03/2017 18:33:02: A

Hello Cohen,
We except ship your package between Oct 7 - Oct 9.

Q Hi. I ordered the OnePlus 5 from you to the UK and I was wondering if it comes with a US plug or a UK plug? By Tamir Oct-02/2017 23:36:15: A

Hello Tamir,
No plug, we will offer you an UK adapter so you can use in your country.

Q Could you tell me how long the products are arriving at customers' homes in Brazil? What value are you declaring in the note? By Danilo Oct-02/2017 13:44:46: A

Hello Danilo,
Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:
1) Expedited Shipping: 3-7 business days
2) Unregistered Air Mail & Registered Air Mail: 10-40 business days
3) Priority Line: 5-25 business days (Only available for certain countries)

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.

We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html

If you have any more questions please feel free to contact us.

Q Good day. I bought the black version last week before it was discontinued, but it hasn't been shipped yet. When it's going to be shipped? By Nicolas Sep-28/2017 20:11:13: A

Hello Nicolas,
We are sorry this item not in stock now, we except ship this item between Oct 1 - Oct 3.

Q Hi, I am from Brazil and I just bought this phone, could you please send me a EU adapter? Thanks By Thysia Oct-22/2017 21:40:59: A

Hello Thysia,
We will offer you an US adapter so you can use in your country.

Q Hi, I'm from Brazil and I just bought this product right now. Would you send me a EU plug if it's possible, please? Thank you By Thysia Oct-22/2017 20:46:22: A

Hello Thysia,
We will offer you an US adapter so you can use in your country.

Q Good morning, About One Plus 5 with 6 GB Ram and 64 GB Store. I have follow question : 1) Will be OTA upgrade to Oreo ? 2) There is a 24-month Italian warranty ? 3) Which is standard delivery with insurance ? 4) Paypal is accepted ? 5) How much it cost now One Plus 5 with 6 GB Ram and 64 GB Store ? I'm waiting your appreciate answer asap , Tiziano By Tiziano Oct-06/2017 10:25:22: A

Hello Tiziano,
It doesn't support OTA.

https://www.gearbest.com/m-goods-sn-224564101.htm - http://www.gearbest.com/about/warranty-and-return.html
https://it.gearbest.com/m-goods-sn-224564101.htm - https://it.gearbest.com/it/about/warranty-and-return.html

The shipping time depends on the shipping method selected during the checkout.
We have 3 methods of shipping items to you, please see the estimated delivery times below:
1) Expedited Shipping: 3-7 business days
2) Unregistered Air Mail & Registered Air Mail: 10-40 business days
3) Priority Line: 5-25 business days (Only available for certain countries)
For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html

Yes, we support Paypal.
The price is 475.99USD now.

Q hi,is it work in italy? are there any customs tax plus? By Fede Oct-05/2017 21:13:57: A

Hello Fede,
Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.
Network:
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

Q Does this phone work in Slovenia? By Amazingtpp Sep-30/2017 16:43:15: A

Hello Amazingtpp,
Thank you for your inquiry.
It works in Slovenia.
Let me know if you need any help.

Q Do it work in Brazil? By Tobias Zwink Sep-24/2017 02:56:13: A

Hello Tobias,
Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

90 Questions & Answers View All>

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Shipping

There are two key factors which will affect the time you receive your items.

1: Item processing time
After receiving your order,we require some time to test the product to ensure its quality.The exact processing time varies depending on the item.The average processing time is 3 working days.but this can also be affected by the item's stock status. For small quantity orders,the processing time is 1-3days while larger quantity orders may require 2-5days.

2

Shipping methods

China Warehouse:
Shipping Type	Country or Region	Arrive within 1-7 Days	Arrive within 8-15 Days	Arrive within 16-30 Days	Arrive within 31-45 Days	Average Time (Days)
Unregistered Air Mail or Registered Air Mail	United States	0.52%	44.87%	49.88%	3.5%	18.13
	Spain, United Kingdom, Italy, Germany, France & Portugal	5.18%	43.44%	48.34%	1.17%	15
	Netherlands, Greece, Poland, Hungary, Slovakia, Czech Republic	2.96%	40.34%	52.54%	3.74%	18.66
	Russia	0%	4.45%	84.41%	11.1%	28
	Japan, Korea	0%	21.30%	68.80%	9.66%	17.75
	Brazil	0%	0%	23.91%	72.09%	38.6
	Turkey	0%	37.75%	59.05%	3.1%	20.33
	Thailand, Singapore & Malaysia	0%	40.39%	56.12%	2.6%	16.2
	Other countries	0.7%	38.79%	47.94%	8.56%	23.57
Priority Line	United States	12.28%	79.05%	7.4%	0.52%	11.75
	Spain, United Kingdom, Italy, Germany, France & Portugal	8.44%	66.56%	23.45%	0.45%	13.55
	Russia	0%	3.48%	75.79%	20.04%	31
	Brazil	2.21%	6%	61.29%	25.46%	30
	Turkey	20.42%	77%	3%	0.08%	10
	Australia	7.67%	86.60%	5.68%	0%	11
	Korea	97.54%	1.57%	0.89%	0%	7
	Japan	95.80%	2.09%	0%	0%	6.84
	Thailand, Singapore & Malaysia	58.96%	41.04%	0%	0%	8.45
	Other countries	22.33%	30.8%	27.62%	17.64%	18.65
Expedited Shipping	ALL countries(EMS)	3.8%	46.8%	26%	15%	14.8
Expedited Shipping	ALL countries(DHL)	65.8%	25.75%	3.86%	0.37%	6.72
GW Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.
USA Warehouse:Generally, 3-7 days to a USA address.
ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.
Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.
Note:This is a general guide and delays maybe caused force majeure, natural disasters, inclement weather, war, public holidays, and factors outside our control.

Payment

Gearbest.com accepts PayPal,Credit Cards,Wire Transfer,Westem Union, YandexMoney,Webmoney,Boleto,OXXO and BKM as secure payment methods.

1: Paypal
The most convenient payment method in the world.

2: Wire transfer
For orders which exceed $1,500,please contact us at support@gearbest.com.
Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3: Western Union
Please contact us at support@gearbest.com for details.
Note: please email us the following information after you have paid via Westem Union:
· Control Number(10 digits)
· The exact amount sent along with the currency
· Name of sender.
· Address of sender

4: YandexMoney、 Webmoney
With YandexMoney and Webmoney, it is convenient and safe for you to pay via credit card、wallet or cash

5: Boleto
For Brazil customers, we accept Boleto: you only need to fill in the payment information, remember your Boleto Voucher information and pay it within 3 days at any Boleto stores.

6: OXXO
For Mexico customers, we accept OXXO: you can choose OXXO payment on our website, and then remember your OXXO Voucher information and pay it within 3 days at any OXXO stores.

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OnePlus 5 4G Phablet 5.5 inch

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Customer Questions & Answers

Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles.

Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

ele funcionara no brazil

Can the language of the Phone be changed to german? Or will it be in chinese?

is this global version? work in brazil?

Do you ship with the plug and is it used in Brazil? Is this the international version?

ROM GLOBAL?

Hi, will this phone work in Movistar company in Argentina?

have this product in stock ?

Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

Hi, does it leave the factory with OxygenOS or HydrogenOS? I'm sorry about English ola,ele sai de fabrica com a OxygenOS ou HydrogenOS? Me desculpe pelo Ingles.

Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

ele funcionara no brazil

Can the language of the Phone be changed to german? Or will it be in chinese?

is this global version? work in brazil?

Do you ship with the plug and is it used in Brazil? Is this the international version?

ROM GLOBAL?

Hi, will this phone work in Movistar company in Argentina?

Is there a warranty on this phone?

I just bought a one plus 5 phone could you please put EU adapter as I live in Paris France ?

have this product in stock ?

Hi guys, I am looking at ordering a OnePlus 5 for delivery to France. Is this currently in stock and when would it be sent if I ordered today or tomorrow please? Thank you, Antony

Is the product currently in stock?

Is this product in stock? I asked this question for the chat and the attendant said that it is out of stock.

Hello, item is in stock now? Thank you.

Hello, item in stock now? How long until it ships?

can you convert in to indian rupee

Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

Hello, If I order the product for the USA, will I pay any tax? Thank you

Will I have import customs tax to pay on this item when shipped to U.K.? And how long will delivery take from order date? Thanks

Hi, I ordered the product today and it says Processing. What is Processing? and when will this product ship?

When will my order be shipped it has been processing for 1 week

Hello, what about custom fees for France or Europe ? thank you by advance for your answer.

I ordered the phone on September 20th and it looks like the phone is still in your warehouse ! Can you give me more information ? Thank you Damien

Hi. I ordered the OnePlus 5 from you to the UK and I was wondering if it comes with a US plug or a UK plug?

Could you tell me how long the products are arriving at customers' homes in Brazil? What value are you declaring in the note?

Good day. I bought the black version last week before it was discontinued, but it hasn't been shipped yet. When it's going to be shipped?

Hi, I am from Brazil and I just bought this phone, could you please send me a EU adapter? Thanks

Hi, I'm from Brazil and I just bought this product right now. Would you send me a EU plug if it's possible, please? Thank you

hi,is it work in italy? are there any customs tax plus?

Does this phone work in Slovenia?

Do it work in Brazil?

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Shipping

Item processing time

Shipping methods

Payment

Paypal

Wire transfer

Western Union

YandexMoney、 Webmoney

Boleto

OXXO

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