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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (92)
  • Product information (63)
  • Stock status (4)
  • Payment (1)
  • About shipping (19)
  • Others (5)
  • Q

    Is there a warranty on this phone?

    By Benjamin Gnanendra Oct-17/2017 02:10:50

    A

    Hello Benjamin
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I just bought a one plus 5 phone could you please put EU adapter as I live in Paris France ?

    By Ddoudou3 Oct-16/2017 04:10:22

    A

    Hello Ddoudou3,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Does this version of the device have Portuguese Brazil language?

    By Fabio Oct-13/2017 10:10:07

    A

    Hello Fabio,


    Yes, it can support Portuguese language.


    Let me know if you need any further assistance.


  • Q

    Hi I´m from brazil, and i want to know if this phone works let "4g" here?

    By Gregory Oct-13/2017 09:10:51

    A

    Hello Gregory,


    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41.


    Let me know if you need any further assistance.


  • Q

    Is 4G compatible with Brazil? It works?

    By Sanderson Cruz Domingos Oct-13/2017 08:10:14

    A

    Hello Sanderson,


    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41.


    Let me know if you need any further assistance.


  • Q

    Hello, If I order the product for the USA, will I pay any tax? Thank you

    By Luísa Oct-12/2017 10:10:31

    A

    Hello Luísa,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    what type of plug you send with the device??Type A, Type i or which?.regardless of the adapter you send

    By Alape Oct-11/2017 04:10:52

    A

    Hello Alape,
    Type-C.

    We will offer you an US adapter if you buy this item.

  • Q

    Does it have brazilian portuguese?

    By Evandro Gabriel Cecato Oct-11/2017 11:10:47

    A

    Hello Evandro,
    It has Portuguese, but not It has Portuguese BR.

  • Q

    Hello I want to know what version is proposed. Can I use it in France? Charger, chip

    By Freeman Oct-11/2017 11:10:55

    A

    Hello Freeman,

    It's international Version.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    No charger, we will offer you an EU adapter so you can use in your country.



  • Q

    can you convert in to indian rupee

    By loki Oct-11/2017 10:10:53

    A

    Hello loki,

    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


    Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Prev 1 234 ... 10Go To: GO

  • Q

    Is there a warranty on this phone?

    By Benjamin Gnanendra Oct-17/2017 02:10:50

    A

    Hello Benjamin
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I just bought a one plus 5 phone could you please put EU adapter as I live in Paris France ?

    By Ddoudou3 Oct-16/2017 04:10:22

    A

    Hello Ddoudou3,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Does this version of the device have Portuguese Brazil language?

    By Fabio Oct-13/2017 10:10:07

    A

    Hello Fabio,


    Yes, it can support Portuguese language.


    Let me know if you need any further assistance.


  • Q

    Hi I´m from brazil, and i want to know if this phone works let "4g" here?

    By Gregory Oct-13/2017 09:10:51

    A

    Hello Gregory,


    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41.


    Let me know if you need any further assistance.


  • Q

    Is 4G compatible with Brazil? It works?

    By Sanderson Cruz Domingos Oct-13/2017 08:10:14

    A

    Hello Sanderson,


    It just can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41.


    Let me know if you need any further assistance.


  • Q

    what type of plug you send with the device??Type A, Type i or which?.regardless of the adapter you send

    By Alape Oct-11/2017 04:10:52

    A

    Hello Alape,
    Type-C.

    We will offer you an US adapter if you buy this item.

  • Q

    Does it have brazilian portuguese?

    By Evandro Gabriel Cecato Oct-11/2017 11:10:47

    A

    Hello Evandro,
    It has Portuguese, but not It has Portuguese BR.

  • Q

    Hello I want to know what version is proposed. Can I use it in France? Charger, chip

    By Freeman Oct-11/2017 11:10:55

    A

    Hello Freeman,

    It's international Version.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    No charger, we will offer you an EU adapter so you can use in your country.



  • Q

    Does this plug work in Brazil or do i have to buy another plug?? When U send, do U declare another price? We have huge taxes in brazil

    By Álax Guill Oct-09/2017 05:10:05

    A

    Hello Álax,


    No plug, we will offer you an US adapter so you can use in your country.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Good afternoon I bought this device today and wanted to know if it connects to the 4G network in Brazil? If you have Portuguese language and if I can update by the device itself?

    By Gustavo Oct-09/2017 04:10:52

    A

    Hello Gustavo,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41


    It has Portuguese.

Prev 1 234 ... 7Go To: GO

  • Q

    Is the product currently in stock?

    By kristian Oct-09/2017 04:10:40

    A

    Hello kristian,
    Yes, in stock now.

  • Q

    Is this product in stock? I asked this question for the chat and the attendant said that it is out of stock.

    By Rafael Oct-06/2017 09:10:15

    A

    Hello Rafael,
    This item in stock now.

  • Q

    Hello, item is in stock now? Thank you.

    By Diego Oct-03/2017 09:10:28

    A

    Hello Diego,
    Yes, this item in stock now.

  • Q

    Hello, item in stock now? How long until it ships?

    By Diego Sep-26/2017 10:09:22

    A

    Hello Diego,
    This item in stock now, we except ship between Sep 29 - Oct 2.

  • Q

    can you convert in to indian rupee

    By loki Oct-11/2017 10:10:53

    A

    Hello loki,

    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


    Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


  • Q

    Hello, If I order the product for the USA, will I pay any tax? Thank you

    By Luísa Oct-12/2017 10:10:31

    A

    Hello Luísa,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will I have import customs tax to pay on this item when shipped to U.K.? And how long will delivery take from order date? Thanks

    By Amanda Oct-11/2017 07:10:33

    A

    Hello Amanda,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, I ordered the product today and it says Processing. What is Processing? and when will this product ship?

    By When will the product ship? Oct-10/2017 04:10:38

    A

    Hello When,
    This item in stock now, we can ship it at once, please contact our support center for your order issue.

  • Q

    When will my order be shipped it has been processing for 1 week

    By Will Carter Oct-08/2017 05:10:16

    A

    Hello Will,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Hello, what about custom fees for France or Europe ? thank you by advance for your answer.

    By Hugues Oct-06/2017 06:10:44

    A

    Hello Hugues,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I ordered the phone on September 20th and it looks like the phone is still in your warehouse ! Can you give me more information ? Thank you Damien

    By Cohen Oct-03/2017 01:10:02

    A

    Hello Cohen,
    We except ship your package between Oct 7 - Oct 9.

  • Q

    Hi. I ordered the OnePlus 5 from you to the UK and I was wondering if it comes with a US plug or a UK plug?

    By Tamir Oct-02/2017 06:10:15

    A

    Hello Tamir,
    No plug, we will offer you an UK adapter so you can use in your country.

  • Q

    Could you tell me how long the products are arriving at customers' homes in Brazil? What value are you declaring in the note?

    By Danilo Oct-02/2017 08:10:46

    A

    Hello Danilo,

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Good day. I bought the black version last week before it was discontinued, but it hasn't been shipped yet. When it's going to be shipped?

    By Nicolas Sep-28/2017 03:09:13

    A

    Hello Nicolas,
    We are sorry this item not in stock now, we except ship this item between Oct 1 - Oct 3.

  • Q

    Are ypu shipping to mexico? I want to buy this phone but the system don lent me continue with the payment

    By daniel Sep-27/2017 10:09:44

    A

    Hello daniel,


    Yes, it can be shipped to mexico.


    Let me know if you need any further assistance.


Prev 1 2Go To: GO

  • Q

    Good morning, About One Plus 5 with 6 GB Ram and 64 GB Store. I have follow question : 1) Will be OTA upgrade to Oreo ? 2) There is a 24-month Italian warranty ? 3) Which is standard delivery with insurance ? 4) Paypal is accepted ? 5) How much it cost now One Plus 5 with 6 GB Ram and 64 GB Store ? I'm waiting your appreciate answer asap , Tiziano

    By Tiziano Oct-06/2017 05:10:22

    A

    Hello Tiziano,

    It doesn't support OTA.


    https://www.gearbest.com/m-goods-sn-224564101.htm - http://www.gearbest.com/about/warranty-and-return.html

    https://it.gearbest.com/m-goods-sn-224564101.htm - https://it.gearbest.com/it/about/warranty-and-return.html


    The shipping time depends on the shipping method selected during the checkout.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


    Yes, we support Paypal.

    The price is 475.99USD now.



  • Q

    hi,is it work in italy? are there any customs tax plus?

    By Fede Oct-05/2017 04:10:57

    A

    Hello Fede,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


  • Q

    Does this phone work in Slovenia?

    By Amazingtpp Sep-30/2017 11:09:15

    A

    Hello Amazingtpp,
    Thank you for your inquiry.

    It works in Slovenia.

    Let me know if you need any help.

  • Q

    Do it work in Brazil?

    By Tobias Zwink Sep-23/2017 09:09:13

    A

    Hello Tobias,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

  • Q

    Hi i want to buy the one plus 5 mobile phone can i pay in sterling using pay pal. Thanks Nick

    By nicos zarvou Sep-18/2017 11:09:31

    A

    Hello nicos,

    The exchange rate on our website is different from PayPal or other payment methods.
    You can pay in USD or other currency. Please kindly select your currency in the top right-hand side of our website. Kindly note that USD is the standard currency for Gearbest.

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.