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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (92)
  • Product information (61)
  • Stock status (6)
  • Payment (1)
  • About shipping (18)
  • Others (6)
  • Q

    Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

    By David Nov-16/2017 05:11:38

    A

    Hello David,


    Sorry this item is Chinese version.

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    OS: OxygenOS.

    Let me know if you need any further assistance.


  • Q

    ele funcionara no brazil

    By joão vitor Nov-15/2017 06:11:44

    A

    Hello joão,

    Sorry it does not global version.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    Let me know if you need any further assistance.


  • Q

    Can the language of the Phone be changed to german? Or will it be in chinese?

    By Levin Müller Nov-14/2017 10:11:34

    A

    Hello Levin,

    It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.

    Let me know if you need any further assistance.


  • Q

    is this global version? work in brazil?

    By luis Nov-10/2017 03:11:30

    A

    Hello luis,


    Sorry it does not global version.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41


    Let me know if you need any further assistance.


  • Q

    Do you ship with the plug and is it used in Brazil? Is this the international version?

    By Hashimoto Oct-31/2017 06:10:50

    A

    Hello Hashimoto,
    We will offer you an adapter so you can use in your country, it's international ROM.

  • Q

    ROM GLOBAL?

    By Moreno Oct-31/2017 11:10:23

    A

    Hello Moreno,
    International ROM.

  • Q

    Hi, will this phone work in Movistar company in Argentina?

    By steve weber Oct-30/2017 09:10:56

    A

    Hello steve,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    If your country can support the bands, you can use it in oyur country.


  • Q

    have this product in stock ?

    By silvestre Oct-28/2017 07:10:54

    A

    Hello silvestre,
    Yes, this item item in stock now.

  • Q

    Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

    By Saran Oct-25/2017 10:10:21

    A

    Hello Saran,


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    Please rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html



  • Q

    Hi guys, I am looking at ordering a OnePlus 5 for delivery to France. Is this currently in stock and when would it be sent if I ordered today or tomorrow please? Thank you, Antony

    By Addy Oct-24/2017 09:10:21

    A

    Hello Addy,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


    Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order.


Prev 1 234 ... 10Go To: GO

  • Q

    Hi, Will this phone work in Israel ? Is this phone a global or normal version ? What is the difference between global and normal version ? Is it coming straight with Oxygen OS ? Thanks you a lot

    By David Nov-16/2017 05:11:38

    A

    Hello David,


    Sorry this item is Chinese version.

    It can work with below Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    OS: OxygenOS.

    Let me know if you need any further assistance.


  • Q

    ele funcionara no brazil

    By joão vitor Nov-15/2017 06:11:44

    A

    Hello joão,

    Sorry it does not global version.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    Let me know if you need any further assistance.


  • Q

    Can the language of the Phone be changed to german? Or will it be in chinese?

    By Levin Müller Nov-14/2017 10:11:34

    A

    Hello Levin,

    It can support below Language: Malay, Catalan, Czech, Danish, German, English, Spanish, Filipino, French, Croatian, Italian, Hungarian, Dutch, Norwegian Bokmal, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, Swedish, Vietnamese, Turkish, Greek, Russian, Ukrainian, Hebrew, Arabic, Persian, Marathi, Hindi, Bengli, Tamil, Kannada, Telugu, Thai, Korean, Simplified / Traditional Chinese, Japanese.

    Let me know if you need any further assistance.


  • Q

    is this global version? work in brazil?

    By luis Nov-10/2017 03:11:30

    A

    Hello luis,


    Sorry it does not global version.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41


    Let me know if you need any further assistance.


  • Q

    Do you ship with the plug and is it used in Brazil? Is this the international version?

    By Hashimoto Oct-31/2017 06:10:50

    A

    Hello Hashimoto,
    We will offer you an adapter so you can use in your country, it's international ROM.

  • Q

    ROM GLOBAL?

    By Moreno Oct-31/2017 11:10:23

    A

    Hello Moreno,
    International ROM.

  • Q

    Hi, will this phone work in Movistar company in Argentina?

    By steve weber Oct-30/2017 09:10:56

    A

    Hello steve,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41

    If your country can support the bands, you can use it in oyur country.


  • Q

    Is there a warranty on this phone?

    By Benjamin Gnanendra Oct-17/2017 02:10:50

    A

    Hello Benjamin
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I just bought a one plus 5 phone could you please put EU adapter as I live in Paris France ?

    By Ddoudou3 Oct-16/2017 04:10:22

    A

    Hello Ddoudou3,
    We will offer you an EU adapter so you can use in your country.

  • Q

    Does this version of the device have Portuguese Brazil language?

    By Fabio Oct-13/2017 10:10:07

    A

    Hello Fabio,


    Yes, it can support Portuguese language.


    Let me know if you need any further assistance.


Prev 1 234 ... 7Go To: GO

  • Q

    have this product in stock ?

    By silvestre Oct-28/2017 07:10:54

    A

    Hello silvestre,
    Yes, this item item in stock now.

  • Q

    Hi guys, I am looking at ordering a OnePlus 5 for delivery to France. Is this currently in stock and when would it be sent if I ordered today or tomorrow please? Thank you, Antony

    By Addy Oct-24/2017 09:10:21

    A

    Hello Addy,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


    Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order.


  • Q

    Is the product currently in stock?

    By kristian Oct-09/2017 04:10:40

    A

    Hello kristian,
    Yes, in stock now.

  • Q

    Is this product in stock? I asked this question for the chat and the attendant said that it is out of stock.

    By Rafael Oct-06/2017 09:10:15

    A

    Hello Rafael,
    This item in stock now.

  • Q

    Hello, item is in stock now? Thank you.

    By Diego Oct-03/2017 09:10:28

    A

    Hello Diego,
    Yes, this item in stock now.

  • Q

    Hello, item in stock now? How long until it ships?

    By Diego Sep-26/2017 10:09:22

    A

    Hello Diego,
    This item in stock now, we except ship between Sep 29 - Oct 2.

  • Q

    can you convert in to indian rupee

    By loki Oct-11/2017 10:10:53

    A

    Hello loki,

    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


    Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


  • Q

    Hi 1 How long should i wait to get it delivered (Germany). 2 To use it in Germany do i need to buy a adapter or it comes with europe plug . 3 would like to know if it is possible to buy with a extended warranty .

    By Saran Oct-25/2017 10:10:21

    A

    Hello Saran,


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    Please rest assured that we will send EU plug to you.Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html



  • Q

    Hello, If I order the product for the USA, will I pay any tax? Thank you

    By Luísa Oct-12/2017 10:10:31

    A

    Hello Luísa,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will I have import customs tax to pay on this item when shipped to U.K.? And how long will delivery take from order date? Thanks

    By Amanda Oct-11/2017 07:10:33

    A

    Hello Amanda,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, I ordered the product today and it says Processing. What is Processing? and when will this product ship?

    By When will the product ship? Oct-10/2017 04:10:38

    A

    Hello When,
    This item in stock now, we can ship it at once, please contact our support center for your order issue.

  • Q

    When will my order be shipped it has been processing for 1 week

    By Will Carter Oct-08/2017 05:10:16

    A

    Hello Will,
    This item in stock now, please contact our support center for your order issue.

  • Q

    Hello, what about custom fees for France or Europe ? thank you by advance for your answer.

    By Hugues Oct-06/2017 06:10:44

    A

    Hello Hugues,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    I ordered the phone on September 20th and it looks like the phone is still in your warehouse ! Can you give me more information ? Thank you Damien

    By Cohen Oct-03/2017 01:10:02

    A

    Hello Cohen,
    We except ship your package between Oct 7 - Oct 9.

  • Q

    Hi. I ordered the OnePlus 5 from you to the UK and I was wondering if it comes with a US plug or a UK plug?

    By Tamir Oct-02/2017 06:10:15

    A

    Hello Tamir,
    No plug, we will offer you an UK adapter so you can use in your country.

  • Q

    Could you tell me how long the products are arriving at customers' homes in Brazil? What value are you declaring in the note?

    By Danilo Oct-02/2017 08:10:46

    A

    Hello Danilo,

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Good day. I bought the black version last week before it was discontinued, but it hasn't been shipped yet. When it's going to be shipped?

    By Nicolas Sep-28/2017 03:09:13

    A

    Hello Nicolas,
    We are sorry this item not in stock now, we except ship this item between Oct 1 - Oct 3.

Prev 1 2Go To: GO

  • Q

    Hi, I am from Brazil and I just bought this phone, could you please send me a EU adapter? Thanks

    By Thysia Oct-22/2017 04:10:59

    A

    Hello Thysia,
    We will offer you an US adapter so you can use in your country.

  • Q

    Hi, I'm from Brazil and I just bought this product right now. Would you send me a EU plug if it's possible, please? Thank you

    By Thysia Oct-22/2017 03:10:22

    A

    Hello Thysia,
    We will offer you an US adapter so you can use in your country.

  • Q

    Good morning, About One Plus 5 with 6 GB Ram and 64 GB Store. I have follow question : 1) Will be OTA upgrade to Oreo ? 2) There is a 24-month Italian warranty ? 3) Which is standard delivery with insurance ? 4) Paypal is accepted ? 5) How much it cost now One Plus 5 with 6 GB Ram and 64 GB Store ? I'm waiting your appreciate answer asap , Tiziano

    By Tiziano Oct-06/2017 05:10:22

    A

    Hello Tiziano,

    It doesn't support OTA.


    https://www.gearbest.com/m-goods-sn-224564101.htm - http://www.gearbest.com/about/warranty-and-return.html

    https://it.gearbest.com/m-goods-sn-224564101.htm - https://it.gearbest.com/it/about/warranty-and-return.html


    The shipping time depends on the shipping method selected during the checkout.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


    Yes, we support Paypal.

    The price is 475.99USD now.



  • Q

    hi,is it work in italy? are there any customs tax plus?

    By Fede Oct-05/2017 04:10:57

    A

    Hello Fede,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


  • Q

    Does this phone work in Slovenia?

    By Amazingtpp Sep-30/2017 11:09:15

    A

    Hello Amazingtpp,
    Thank you for your inquiry.

    It works in Slovenia.

    Let me know if you need any help.

  • Q

    Do it work in Brazil?

    By Tobias Zwink Sep-23/2017 09:09:13

    A

    Hello Tobias,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA 850/900/1700/1900/2100MHz, TD-SCDMA 1900/2100MHz
    4G: FDD-LTE Band 1/2/3/4/5/7/8/12/17/18/19/20/25/26/28/29/30/66, TD-LTE B38/B39/B40/B41