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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (75)
  • Product information (32)
  • Stock status (23)
  • Payment (3)
  • About shipping (11)
  • Others (6)
  • Q

    Will this phone work on Telstra 4G network in Australia?

    By David Apr-23/2018 08:04:21

    A

    Dear David,


    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

  • Q

    Can you send me ac adapter orginal from america, otherwise, where can I buy it

    By jaime Apr-22/2018 08:04:22

    A

    Hello Jaime,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does this phone work in the UK and will it come with a UK charging plug?

    By Zahir Apr-19/2018 04:04:27

    A

    Dear Zahir,


    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40


    It only has EU plug version.

  • Q

    will this phone work in Australia

    By Dav Apr-19/2018 02:04:12

    A

    Hello Dav,
    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

  • Q

    hi, does this phone supports quick charge?

    By firstboaz Apr-17/2018 04:04:10

    A

    Hello firstboaz,
    Sorry,it don't have this function.

  • Q

    Is this item available? When will you send it? Is nl post available option? Thank you

    By Hlias Apr-15/2018 09:04:17

    A

    Hello Hlias,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    If my phone fails, How can i apply the warranty?

    By Aaron Apr-12/2018 09:04:46

    A

    Hello Aaron,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Excuseme you have the cellphone in color black? in 64GB Global Version

    By DARIK Apr-09/2018 05:04:42

    A

    Hello DARIK,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do you know when rose gold color will be in stock again?

    By Anna Apr-09/2018 04:04:43

    A

    Hello Anna,
    Yes, we have stock in G-W-5 warehouse, please feel free to order it.
    Best Regards

  • Q

    does this phone work in Portugal ?

    By Permixon Apr-04/2018 07:04:49

    A

    Hello Permixon,
    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

Prev 1 234 ... 8Go To: GO

  • Q

    Will this phone work on Telstra 4G network in Australia?

    By David Apr-23/2018 08:04:21

    A

    Dear David,


    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

  • Q

    Can you send me ac adapter orginal from america, otherwise, where can I buy it

    By jaime Apr-22/2018 08:04:22

    A

    Hello Jaime,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does this phone work in the UK and will it come with a UK charging plug?

    By Zahir Apr-19/2018 04:04:27

    A

    Dear Zahir,


    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40


    It only has EU plug version.

  • Q

    will this phone work in Australia

    By Dav Apr-19/2018 02:04:12

    A

    Hello Dav,
    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

  • Q

    hi, does this phone supports quick charge?

    By firstboaz Apr-17/2018 04:04:10

    A

    Hello firstboaz,
    Sorry,it don't have this function.

  • Q

    does this phone work in Portugal ?

    By Permixon Apr-04/2018 07:04:49

    A

    Hello Permixon,
    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

  • Q

    Does it come with Mexico adapter?

    By Oscar Mar-26/2018 06:03:39

    A

    Hello Oscar,


    This item is EU plug.


    Let me know if you need any further assistance.


  • Q

    in the ad has phablet, I wonder if it is phablet or smartphone?

    By danilo belem Mar-24/2018 08:03:41

    A

    Hello danilo,
    This item is XIAOMI Mi A1 4G Phablet .

  • Q

    viene con cargador tipo americano

    By Arturo gonzales Mar-24/2018 12:03:42

    A

    Hello Arturo,
    Thanks for your inquiry.

    Yes,there is the US plug for the item.

  • Q

    Good afternoon, I wonder if your android goes for the android Oreo?

    By sam Mar-15/2018 12:03:44

    A

    Hello sam,
    System: Android One

Prev 1 234Go To: GO

  • Q

    Is this item available? When will you send it? Is nl post available option? Thank you

    By Hlias Apr-15/2018 09:04:17

    A

    Hello Hlias,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.

    We have 3 methods of shipping items to you, please see the estimated delivery times below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Excuseme you have the cellphone in color black? in 64GB Global Version

    By DARIK Apr-09/2018 05:04:42

    A

    Hello DARIK,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do you know when rose gold color will be in stock again?

    By Anna Apr-09/2018 04:04:43

    A

    Hello Anna,
    Yes, we have stock in G-W-5 warehouse, please feel free to order it.
    Best Regards

  • Q

    Hello, will you be adding the Rose Gold version before the flash sale ends? Does it come with a type C power adapter? Thank you.

    By Soli Mar-27/2018 10:03:52

    A

    Hello Soli,

    Yes, it is in flash sale now.

    https://www.gearbest.com/m-goods-sn-225938202.htm?wid=4

    We will send an adaptor according to the order's country of delivery.

  • Q

    Do you have black color in stock?

    By Paco Mar-27/2018 02:03:19

    A

    Hello Paco,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do you have the red version in stock?

    By Emmanuel Jimenez Mar-01/2018 01:03:21

    A

    Hello Emmanuel,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    When you will have red version in stock?

    By Emmanuel Mar-01/2018 01:03:34

    A

    Hello Emmanuel,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do you have the red version in stock?

    By Bruno Rodrigues Feb-26/2018 05:02:56

    A

    Hello Bruno,


    This is a popular product, but we are happy to inform you that the item in red is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello is this product in stock? and will the (Lte)network work in mexico? Thanks.

    By paolo Feb-23/2018 07:02:30

    A

    Hello paolo,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.



    Unlocked for Worldwide use. Please ensure local area network is compatible. click here for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

  • Q

    are have red version on stock?

    By alex Feb-21/2018 09:02:45

    A

    Hello alex,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


Prev 1 23Go To: GO

  • Q

    IS the money with or without discount??

    By Buyer Mar-26/2018 03:03:43

    A

    Hello Buyer,

    It is in flash sale, in this case, the money is with discount, you could pay with flash sale price.


  • Q

    Hello good afternoon, I just bought this product and I would like to know if it can be declared for lower cost to avoid customs costs. regards

    By Matias Joel Olivares Sterch Feb-17/2018 12:02:16

    A

    Hi,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Hello. I have a friend who lives in Miami and he is interested in buying a xiaomi model mi a1. What does he need to do to adquire it and if that posibility exits how long it will take to arrive. i want to know also the terms of payment.Thanks.

    By Alexis Monteagudo Romero Feb-07/2018 02:02:17

    A

    Hello Alexis,

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)

    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx

    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.

    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    este celular si lo envían a Perú

    By Arturo gonzales Mar-24/2018 11:03:35

    A

    Hello Arturo,
    Thanks for your inquiry.

    We ship this item to Peru. You can add the item to your cart first.

  • Q

    i live in europe, which warehouse is in europe ?

    By Max Mar-17/2018 06:03:16

    A

    Hello Max,

    Thank you for your inquiry.

    The G-W is our EU warehouse.


  • Q

    When will you have stock for G-W-16?

    By Tiago de Sousa Mar-07/2018 12:03:20

    A

    Hello Tiago,
    We have stock now, please feel free to order it.
    Best Regards

  • Q

    Hi, the G-W-4 and G-W-5 are both EU warehouses?

    By Omiros Mar-06/2018 01:03:43

    A

    Hello Omiros,
    Yes, they are EU warehouses.

    G-W-4 warehouse is in Poland.

    G-W-5 warehouse is in Czech Republic.


  • Q

    Hello! I want to order this product from warehouse G-W-16 where it is available, but I get message "Cannot ship to Bulgaria". The shipping from this warehouse is possible to other countries. What is the reason for this? The shipping from HK warehouse is possible, but will require additional custom taxes.

    By Stoyan Feb-24/2018 06:02:45

    A

    Hello Stoyan,

    The warehouse G-W-16 is in Spain. If you could not choose your country, it means that the shipping method is limited.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Could this time be delivered to Nigera? Also, I would be using an expedited shipping for this product, how many days would the delivery take { NIGERIA}

    By Nolan Feb-16/2018 05:02:01

    A

    Hello Nolan,


    We ship everywhere in the world from the CN warehouse.


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Could you send this item with another description in invoice and as a gift ? Because de customs authorities thay usually input tax charges for every smartphone.

    By RENAN SALVO Feb-15/2018 09:02:19

    A

    Hi,

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    Is shipping available to South Africa Via Priority Line?

    By Will Feb-15/2018 05:02:06

    A

    Hello Will,

    Yes.

    Unregistered Air Mail(no tracking information) 10 - 25 business days FREE SHIPPING

    Registered Air Mail 15 - 20 business days USD$0.08

    Priority Line 10 - 14 business days USD$10.16

    Expedited Shipping 7 - 12 business days USD$71.25


  • Q

    the shipping is from Spain?

    By Ruben Feb-10/2018 03:02:09

    A

    Hello Ruben,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today in HK warehouse.

    Please feel free to order it.


  • Q

    Wich Warehouse is in Spain? G-W-4 or G-W-16? Thanks!

    By Josep Feb-06/2018 09:02:54

    A

    Hello Josep,

    G-W-16 :Spain

    Let me know if you need any help.

Prev 1 2Go To: GO

  • Q

    If my phone fails, How can i apply the warranty?

    By Aaron Apr-12/2018 09:04:46

    A

    Hello Aaron,
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Hello i have some questions. Send this cellphone to mexico? What AC adapter have ?

    By Sebastian Escobedo Mar-31/2018 10:03:27

    A

    Hello Sebastian,
    We ship everywhere in the world from the CN warehouse.

    Unregistered Air Mail(no tracking information) 10 - 25 business days $1.33

    Registered Air Mail 15 - 25 business days FREE SHIPPING

    Priority Line 7 - 15 business days $0.27

    Expedited Shipping 3 - 8 business days $24.66

    Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.


    It has EU plug.

    We will send an adaptor according to the order's country of delivery.

  • Q

    Can you declare a lower value in the note? Can you describe the product under another name to avoid taxation? Taxes in Brazil are very high

    By RODRIGO Mar-09/2018 09:03:37

    A

    Hello RODRIGO,
    Thanks for your inquiry.

    Sorry we cannot declare a lower value or another name for your package.

  • Q

    I brought mi a1 a couple days. While in call i am getting buzzing sound from earpiece speaker. Has anyone else ever faced this problem. If yes, I want to know the fix of this problem. thanks

    By Márcio Esteves Feb-24/2018 10:02:49

    A

    Hello Márcio
    For after sales issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    does this item has warranty?

    By kenia Feb-06/2018 05:02:49

    A

    Hello kenia
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    Does this product have the gear best warranty ?

    By Bv Jan-26/2018 10:01:59

    A

    Hello Bv
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html