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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (99)
  • Product information (54)
  • Stock status (23)
  • Payment (1)
  • About shipping (17)
  • Others (4)
  • Q

    which plug comes in the box or how can I choose which one to come?

    By Marcio Germann Knevitz Oct-22/2017 11:10:51

    A

    Hello Marcio,
    No plug, we will offer you an US adapter so you can use in your country.

  • Q

    When do you expect golden version to be in stock again?

    By gabriele Oct-21/2017 07:10:30

    A

    Hello gabriele,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Is it compatible with version 4g of Mexico?

    By monterrosa Oct-20/2017 12:10:07

    A

    Hello monterrosa,

    It just can work with Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.


    Let me know if you need any further assistance.


  • Q

    If I order today when you will ship the phone?

    By Orkhan Nasib Oct-20/2017 01:10:51

    A

    Hello Orkhan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Usb (type C) supports usb 2.0 or usb 3.0?

    By Mikhail Oct-20/2017 12:10:35

    A

    Hello Mikhail,

    It supports USB 2.0.


  • Q

    when will the black version be in stock and shipped?

    By Vitor Oct-19/2017 08:10:22

    A

    Hello Vitor,



    The black one will restock around on 10-23-2017.

  • Q

    the product have play store?

    By soniamalatesta Oct-19/2017 01:10:15

    A

    Hello soniamalatesta,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


  • Q

    that phone work's on brazil?

    By juan Oct-19/2017 09:10:02

    A

    Hello juan,


    It just can work with below Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.


    Let me know if you need any further assistance.


  • Q

    Is the black version in stock now?

    By Vinicius Oct-19/2017 05:10:08

    A

    Hello Vinicius,
    We are sorry this item not in stock now.

  • Q

    are there customs clearance?

    By Ion Oct-18/2017 12:10:09

    A

    Hello Ion,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


Prev 1 234 ... 10Go To: GO

  • Q

    which plug comes in the box or how can I choose which one to come?

    By Marcio Germann Knevitz Oct-22/2017 11:10:51

    A

    Hello Marcio,
    No plug, we will offer you an US adapter so you can use in your country.

  • Q

    Is it compatible with version 4g of Mexico?

    By monterrosa Oct-20/2017 12:10:07

    A

    Hello monterrosa,

    It just can work with Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.


    Let me know if you need any further assistance.


  • Q

    Usb (type C) supports usb 2.0 or usb 3.0?

    By Mikhail Oct-20/2017 12:10:35

    A

    Hello Mikhail,

    It supports USB 2.0.


  • Q

    the product have play store?

    By soniamalatesta Oct-19/2017 01:10:15

    A

    Hello soniamalatesta,


    Google Play Store: Yes .


    Let me know if you need any further assistance.


  • Q

    that phone work's on brazil?

    By juan Oct-19/2017 09:10:02

    A

    Hello juan,


    It just can work with below Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.


    Let me know if you need any further assistance.


  • Q

    Hello, It comes with which version of the charging adapter?

    By Douglas J. Santos Oct-17/2017 09:10:10

    A

    Hello Douglas,


    This item is EU charging adapter.


    Let me know if you need any further assistance.


  • Q

    Hello , i have a question , the xiaomi mi a1 , will work for Argentina and the band 4 ??. Because i got confused, and all the different webs say different information about the bands.

    By Juan cruz Oct-13/2017 10:10:02

    A

    Hello Juan,


    It just can work with Network type: CDMA,FDD-LTE,GSM,TD-SCDMA,TDD-LTE,WCDMA
    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz.


    Let me know if you need any further assistance.


  • Q

    on other web pages it says it grabs 4G B4 AWS. does he grab it or not?

    By Jesus Oct-10/2017 06:10:24

    A

    Hello Jesus,

    Network:
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B38/B40


    It doesn't support 4G B4.

  • Q

    Hello does it have the Google Play Store app installed?

    By F. Campos Oct-10/2017 10:10:30

    A

    Hello F.,
    Yes it has.

  • Q

    the plug that comes with the phone can be used in Spain?

    By Luis Oct-10/2017 07:10:45

    A

    Hello Luis,
    We will offer you an EU adapter so you can use in your country.

Prev 1 23456Go To: GO

  • Q

    When do you expect golden version to be in stock again?

    By gabriele Oct-21/2017 07:10:30

    A

    Hello gabriele,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    when will the black version be in stock and shipped?

    By Vitor Oct-19/2017 08:10:22

    A

    Hello Vitor,



    The black one will restock around on 10-23-2017.

  • Q

    Is the black version in stock now?

    By Vinicius Oct-19/2017 05:10:08

    A

    Hello Vinicius,
    We are sorry this item not in stock now.

  • Q

    Hello, i have ordered and paid the golden version weeks ago is it now on stock so i get it soon??? Thx Matthias

    By Matthias Oct-17/2017 06:10:03

    A

    Hello Matthias,
    We are sorry this item not in stock now, we except ship your package between Oct 20 - Nov 1.

  • Q

    Is it avaiable the rose gold color ??

    By thiago Oct-16/2017 03:10:37

    A

    Hello thiago,
    Yes, in stock now.

  • Q

    Do u have the product in stock right now? If don't, when u will?

    By João Paulo Oct-16/2017 02:10:35

    A

    Hello João,
    This item in stock now.

  • Q

    When it will be in stock ?

    By Alexandru Oct-16/2017 11:10:08

    A

    Hello Alexandru,
    We except in stock between Oct 19 - Oct 31.

  • Q

    buy the gold version, I wonder if it's in stock ?! because so far it has not been sent

    By ERYCLES Oct-12/2017 10:10:06

    A

    Hello ERYCLES,
    We are sorrry not in stock now, we except in stock between Oct 15 - Oct 27.

  • Q

    I bought a black one. Is it in stock? When it will be sended?

    By Anselmo Oct-10/2017 02:10:05

    A

    Hello Anselmo,

    The item is not in stock now and it will be shipped on about Oct 25.

    You can get more information about your order here http://support.gearbest.com/

  • Q

    When will the product be shipped? I bought last week.

    By Adryan Eannes Oct-09/2017 05:10:47

    A

    Hello Adryan,
    We except ship this item between Oct 13 - Oct 25.

Prev 1 23Go To: GO

  • Q

    Hello, how can I cancel preorder and get my money back?

    By Ed.Shevsky Sep-24/2017 01:09:56

    A

    Hello Ed.Shevsky,
    You can contact our support center or livechat to cancel it.

  • Q

    If I order today when you will ship the phone?

    By Orkhan Nasib Oct-20/2017 01:10:51

    A

    Hello Orkhan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    are there customs clearance?

    By Ion Oct-18/2017 12:10:09

    A

    Hello Ion,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi, there are customs clearance?

    By focsa Oct-18/2017 12:10:49

    A

    Hello focsa,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will this item EVER be shipped? I bought and paid it many weeks before today. On your website, you keep postponing the shipping date every day, although you say that you have it in stock. It would be more than fair to get a reliable information about the shipping date!

    By Stefan M. Oct-12/2017 11:10:04

    A

    Hello Stefan,
    We are sorry thsi item not in stock now, we except in stock between Oct 15 - Oct 27.

  • Q

    Hi .Ordered Ziaomi Mi A1 at Sep 29, 2017 16:51:21 PMOrder number: W1709291651224277 And you did not send yet.. When?

    By Esa Oct-04/2017 03:10:49

    A

    Hello Esa,
    We are sorry this item not in stock now, we except ship between Oct 8 - Oct 20.

  • Q

    Can You Send Me The A1 By Priority Line?

    By Victor Oct-04/2017 10:10:59

    A

    Hello Victor,
    We are sorry not.

    We can ship your package via

    Unregistered Air Mail 10 - 25 business days $0.10

    Registered Air Mail 10 - 25 business days $1.49

    Expedited Shipping 3 - 10 business days $8.21


  • Q

    Hi, i made order in 18/09 and my order was't sent. The final date to ship was 03/10. What happend?

    By Adrian Oct-04/2017 04:10:02

    A

    Hello Adrian,
    We are sorry this item not in stock now, we will ship to you once in stock.

  • Q

    Hello, good morning, I would like to know when the Mi A1 shipment will start, I bought it on the 20th, and so far they have not sent or packaged, the status is being processed. and when I click on the status it appears this: Between January and October - October 16 Can you exile me better?

    By Andrei Sep-30/2017 09:09:01

    A

    Hello Andrei,


    This order is currently back ordered.

    The dispatch time will be 10-15 business days after payment.


  • Q

    You said that you except to skip between sept25 - oct 9. And How long will the shipping take to arrive to Spain?

    By Ana Sep-27/2017 12:09:23

    A

    Hello Ana,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hello, when you say it ships between sept 26 and oct 9, is that it will ariive to my place during those days or what?

    By Daniel Mendez Sep-23/2017 10:09:23

    A

    Hello Daniel,
    It mean we ship on that time.

Prev 1 2Go To: GO

  • Q

    I'll buy now, when I receive the tracking code? Shipping will go to Brazil

    By Thau Oct-08/2017 11:10:17

    A

    Hello Thau,
    We except ship this item between Oct 12 - Oct 24.

  • Q

    Hello, in the warehouse options HK appears. If I buy for this option, will it be delivered in Brazil?

    By Fabio Oct-05/2017 05:10:32

    A

    Hello Fabio,
    Yes, we can ship to your country via

    Unregistered Air Mail 10 - 25 business days FREE SHIPPING

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Priority Line 15 - 25 business days $3.26

    Expedited Shipping 3 - 7 business days $71.25


  • Q

    any cover case and protection glasses for that model?

    By Valantis Sep-27/2017 07:09:19

    A

    Hello Valantis,
    Please see the package ontents as follows:

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1

    We are sorry that there is no cover case or protection glasses in the parcel.

  • Q

    I live in Brazil and would like to buy, but I need to know if it will work perfectly.

    By Robson Santos Bianchi Sep-24/2017 10:09:37

    A

    Hello Robson,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B38/B40