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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (98)
  • Product information (52)
  • Stock status (26)
  • Payment (1)
  • About shipping (14)
  • Others (5)
  • Q

    Cellphone cost is about $226 USD, I would like the DHL express ($30), What is the lowest invoice price, you can specified for customs? For Example.. Can you specify $49 ??

    By Alex Glez Dec-04/2017 12:12:46

    A

    Hello Alex,
    Tahnks for your inquiry.

    Sorry we cannot declare a lower value for your order.

  • Q

    Is it original?

    By Kirill Nov-26/2017 10:11:55

    A

    Hello Kirill,
    Yes, it is an original item.

    Hope you can understand that.

  • Q

    Is the Black version In stock?

    By Powers Nov-24/2017 09:11:14

    A

    Hello Powers,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Hello, I'm from Mexico, does it support 4G networks ?, for example AT & T

    By Eduardo Bacilio Nov-24/2017 11:11:23

    A

    Hello Eduardo,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    Hi Hello, I want a charger type (EU type C) Where do I have to write this?

    By Hrupek Nov-23/2017 04:11:21

    A

    Hello Hrupek,


    This item is EU plug.


    Let me know if you need any further assistance.


  • Q

    is it have a us charger? thanks

    By Java Nov-21/2017 08:11:34

    A

    Hello Java,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hi, Can you confirm it works with B4 LTE? Product description says it does, but responses on the Q&A say it doesn't.

    By Jesus Nov-20/2017 03:11:10

    A

    Hello Jesus,


    Yes, it can work with B4 LTE.


    Let me know if you need any further assistance.


  • Q

    Hello, is it necessary to specify that I need the US Adapter when I buy the product?

    By Alejandro Nov-16/2017 12:11:19

    A

    Hello Alejandro,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Does this appliance come with the European standard power adapter?

    By Neto Nov-14/2017 11:11:34

    A

    Hello Neto,


    Yes, this appliance come with the European standard power adapter.


    Let me know if you need any further assistance.


  • Q

    I bought but I'm thinking... in the set box is a film or tempered glass for protection????

    By agnieszka Nov-13/2017 07:11:11

    A

    Hello agnieszka,

    Sorry it just included:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


Prev 1 234 ... 10Go To: GO

  • Q

    Is it original?

    By Kirill Nov-26/2017 10:11:55

    A

    Hello Kirill,
    Yes, it is an original item.

    Hope you can understand that.

  • Q

    Hello, I'm from Mexico, does it support 4G networks ?, for example AT & T

    By Eduardo Bacilio Nov-24/2017 11:11:23

    A

    Hello Eduardo,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B4/B5/B7/B8/B20 TDD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    Hi Hello, I want a charger type (EU type C) Where do I have to write this?

    By Hrupek Nov-23/2017 04:11:21

    A

    Hello Hrupek,


    This item is EU plug.


    Let me know if you need any further assistance.


  • Q

    is it have a us charger? thanks

    By Java Nov-21/2017 08:11:34

    A

    Hello Java,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Hi, Can you confirm it works with B4 LTE? Product description says it does, but responses on the Q&A say it doesn't.

    By Jesus Nov-20/2017 03:11:10

    A

    Hello Jesus,


    Yes, it can work with B4 LTE.


    Let me know if you need any further assistance.


  • Q

    Hello, is it necessary to specify that I need the US Adapter when I buy the product?

    By Alejandro Nov-16/2017 12:11:19

    A

    Hello Alejandro,

    This item is EU plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    Does this appliance come with the European standard power adapter?

    By Neto Nov-14/2017 11:11:34

    A

    Hello Neto,


    Yes, this appliance come with the European standard power adapter.


    Let me know if you need any further assistance.


  • Q

    I bought but I'm thinking... in the set box is a film or tempered glass for protection????

    By agnieszka Nov-13/2017 07:11:11

    A

    Hello agnieszka,

    Sorry it just included:

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1.


    Let me know if you need any further assistance.


  • Q

    Is it possible to put in Portuguese from Portugal?

    By Patrícia Leitão Nov-11/2017 05:11:03

    A

    Hello Patrícia,


    Yes it can support Portuguese.


    Let me know if you need any further assistance.


  • Q

    Does this model work with Mexico's Telcel 4G network?

    By Joel Nov-11/2017 02:11:58

    A

    Hello Joel,

    It can work with below

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B38/B40.


    Let me know if you need any further assistance.


Prev 1 23456Go To: GO

  • Q

    Is the Black version In stock?

    By Powers Nov-24/2017 09:11:14

    A

    Hello Powers,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do you have the golden version in stock?

    By Fernando Nov-11/2017 10:11:48

    A

    Hello Fernando,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    Do you have the black version in stock right now?

    By Fernando Nov-01/2017 09:11:18

    A

    Hello Fernando,

    We are sorry not in stock now.

    We expect to ship it between Nov 4 - Nov 1.

  • Q

    you have got black version?

    By Antonio Nov-01/2017 09:11:25

    A

    Hello Antonio,
    We are sorry not in stock now, we except in stock between Nov 4 - Nov 16.

  • Q

    I'm checking an item for which the stock options are HK and HK-4. What do they mean? How long would the delivery to Belgium take if I order now? And how can I know if i would neet to pay for the custom?

    By Maite Oct-29/2017 04:10:04

    A

    Hello Maite,


    Warehouse different.

    You can see the shipping costs and delivery time for your order during the checkout.


    Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed.


    We have 3 methods of delivery, the estimated shipping times are below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.

  • Q

    Is the goldrose version in stock?

    By Viola Oct-25/2017 06:10:20

    A

    Hello Viola,
    This item in stock now.

  • Q

    When do you expect a restock of the black version?

    By Pol Oct-24/2017 08:10:13

    A

    Hello Pol,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    When do you expect golden version to be in stock again?

    By gabriele Oct-21/2017 07:10:30

    A

    Hello gabriele,


    This is a popular product, but we are happy to inform you that it is in stock and available to purchase today.

    Please feel free to order it.


  • Q

    when will the black version be in stock and shipped?

    By Vitor Oct-19/2017 08:10:22

    A

    Hello Vitor,



    The black one will restock around on 10-23-2017.

  • Q

    Is the black version in stock now?

    By Vinicius Oct-19/2017 05:10:08

    A

    Hello Vinicius,
    We are sorry this item not in stock now.

Prev 1 23Go To: GO

  • Q

    Hello, how can I cancel preorder and get my money back?

    By Ed.Shevsky Sep-24/2017 01:09:56

    A

    Hello Ed.Shevsky,
    You can contact our support center or livechat to cancel it.

  • Q

    how many days you take to send the phone and in order to avoid customs tax the package needs be declare under 49USD you can declare the package under 49USD =?

    By Jettze Oct-25/2017 09:10:30

    A

    Hello Jettze,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    how many days you take to send the phone and in order to avoid customs tax the package needs be declare under 49USD you can declare the package under 49USD =?

    By Jettze Oct-25/2017 09:10:23

    A

    Hello Jettze,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    How long does it take to ship to the US using the expedite shipping ?

    By Marlon Oct-22/2017 07:10:35

    A

    Hello Marlon,


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    If I order today when you will ship the phone?

    By Orkhan Nasib Oct-20/2017 01:10:51

    A

    Hello Orkhan,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    are there customs clearance?

    By Ion Oct-18/2017 12:10:09

    A

    Hello Ion,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi, there are customs clearance?

    By focsa Oct-18/2017 12:10:49

    A

    Hello focsa,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Will this item EVER be shipped? I bought and paid it many weeks before today. On your website, you keep postponing the shipping date every day, although you say that you have it in stock. It would be more than fair to get a reliable information about the shipping date!

    By Stefan M. Oct-12/2017 11:10:04

    A

    Hello Stefan,
    We are sorry thsi item not in stock now, we except in stock between Oct 15 - Oct 27.

  • Q

    Hi .Ordered Ziaomi Mi A1 at Sep 29, 2017 16:51:21 PMOrder number: W1709291651224277 And you did not send yet.. When?

    By Esa Oct-04/2017 03:10:49

    A

    Hello Esa,
    We are sorry this item not in stock now, we except ship between Oct 8 - Oct 20.

  • Q

    Can You Send Me The A1 By Priority Line?

    By Victor Oct-04/2017 10:10:59

    A

    Hello Victor,
    We are sorry not.

    We can ship your package via

    Unregistered Air Mail 10 - 25 business days $0.10

    Registered Air Mail 10 - 25 business days $1.49

    Expedited Shipping 3 - 10 business days $8.21


  • Q

    Hi, i made order in 18/09 and my order was't sent. The final date to ship was 03/10. What happend?

    By Adrian Oct-04/2017 04:10:02

    A

    Hello Adrian,
    We are sorry this item not in stock now, we will ship to you once in stock.

Prev 1 2Go To: GO

  • Q

    Cellphone cost is about $226 USD, I would like the DHL express ($30), What is the lowest invoice price, you can specified for customs? For Example.. Can you specify $49 ??

    By Alex Glez Dec-04/2017 12:12:46

    A

    Hello Alex,
    Tahnks for your inquiry.

    Sorry we cannot declare a lower value for your order.

  • Q

    I'll buy now, when I receive the tracking code? Shipping will go to Brazil

    By Thau Oct-08/2017 11:10:17

    A

    Hello Thau,
    We except ship this item between Oct 12 - Oct 24.

  • Q

    Hello, in the warehouse options HK appears. If I buy for this option, will it be delivered in Brazil?

    By Fabio Oct-05/2017 05:10:32

    A

    Hello Fabio,
    Yes, we can ship to your country via

    Unregistered Air Mail 10 - 25 business days FREE SHIPPING

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Priority Line 15 - 25 business days $3.26

    Expedited Shipping 3 - 7 business days $71.25


  • Q

    any cover case and protection glasses for that model?

    By Valantis Sep-27/2017 07:09:19

    A

    Hello Valantis,
    Please see the package ontents as follows:

    Package Contents

    Cell Phone: 1
    Power Adapter: 1
    USB Cable: 1
    English Manual : 1
    SIM Needle: 1

    We are sorry that there is no cover case or protection glasses in the parcel.

  • Q

    I live in Brazil and would like to buy, but I need to know if it will work perfectly.

    By Robson Santos Bianchi Sep-24/2017 10:09:37

    A

    Hello Robson,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: Band B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B38/B40