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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (56)
  • Product information (49)
  • Stock status (1)
  • Payment (1)
  • About shipping (5)
  • Others (0)
  • Q

    This phone is currently out of stock in grey. Will it be available again?

    By Rafa Apr-20/2018 12:04:25

    A

    Hello Rafa,

    The grey item is in stock now,please feel free to order it.

    Best Regards


  • Q

    Hello. For me there is only Expedited shipping available which costs $59.29. Will you add cheaper shipping options in future?

    By Dmytro Zakharchenko Apr-11/2018 03:04:38

    A

    Hello Dmytro,

    I have checked it for you, because the limit shipping method , this item can be shipped to your country via Expedited Shipping now. We will improve it as soon as possible.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Does it have Portuguese language?

    By Ruben Apr-10/2018 03:04:52

    A

    Hello Ruben,
    Thanks for your inquiry.

    Yes it has Portuguese language.

  • Q

    Does it have Greeek language ?

    By Petros Apr-09/2018 09:04:35

    A

    Hello Petros,
    Yes,it has Greek language .

  • Q

    Does it have Polish language and EU plug?

    By Dawid Apr-04/2018 07:04:51

    A

    Dear Dawid,


    It can support English Ruassia Franch Italy German Spanish and Portugal.

    It has EU plug.

  • Q

    Does the phone supports quick charger 2.0 ?

    By med Mar-26/2018 11:03:42

    A

    Hello med,

    We are sorry that it does not support quick charger 2.0.


  • Q

    Do I need to buy case and glass protective film?

    By Spyridon Rammos Mar-25/2018 04:03:17

    A

    Hello Spyridon,

    This item just included below parts:

    Cell Phone: 1
    English Manual : 1
    Power Adapter: 1
    SIM Needle: 1
    USB Cable: 1.


    Let me know if you need any further assistance.


  • Q

    Does it run on the official Global ROM by Xiaomi with updates over the air (OTA)? No Shop ROM?

    By Oliver Mar-23/2018 04:03:35

    A

    Hello Oliver,


    Yes, it is the official Global ROM.


    Let me know if you need any further assistance.


  • Q

    Is there a Polish language available?

    By Dawid Ka Mar-23/2018 02:03:33

    A

    Hello Dawid,


    It just can support English Ruassia Franch Italy German Spanish and Portugal.
    Let me know if you need any further assistance.


  • Q

    Can you send it with US plug adapter?

    By JOSE MA Mar-22/2018 01:03:38

    A

    Hello JOSE,


    We will send an adapter with all our products according to the order's country of delivery.


Prev 1 23456Go To: GO

  • Q

    Does it have Portuguese language?

    By Ruben Apr-10/2018 03:04:52

    A

    Hello Ruben,
    Thanks for your inquiry.

    Yes it has Portuguese language.

  • Q

    Does it have Greeek language ?

    By Petros Apr-09/2018 09:04:35

    A

    Hello Petros,
    Yes,it has Greek language .

  • Q

    Does it have Polish language and EU plug?

    By Dawid Apr-04/2018 07:04:51

    A

    Dear Dawid,


    It can support English Ruassia Franch Italy German Spanish and Portugal.

    It has EU plug.

  • Q

    Does the phone supports quick charger 2.0 ?

    By med Mar-26/2018 11:03:42

    A

    Hello med,

    We are sorry that it does not support quick charger 2.0.


  • Q

    Do I need to buy case and glass protective film?

    By Spyridon Rammos Mar-25/2018 04:03:17

    A

    Hello Spyridon,

    This item just included below parts:

    Cell Phone: 1
    English Manual : 1
    Power Adapter: 1
    SIM Needle: 1
    USB Cable: 1.


    Let me know if you need any further assistance.


  • Q

    Does it run on the official Global ROM by Xiaomi with updates over the air (OTA)? No Shop ROM?

    By Oliver Mar-23/2018 04:03:35

    A

    Hello Oliver,


    Yes, it is the official Global ROM.


    Let me know if you need any further assistance.


  • Q

    Is there a Polish language available?

    By Dawid Ka Mar-23/2018 02:03:33

    A

    Hello Dawid,


    It just can support English Ruassia Franch Italy German Spanish and Portugal.
    Let me know if you need any further assistance.


  • Q

    I would like to buy the xiaomi redmi 5A Phablet Global version, is this the right version if i live in Australia, last question is that will the product include an Australian Adaptor

    By Brian Mar-19/2018 01:03:23

    A

    Dear Brian,



    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Please check with your carrier/provider before purchasing this item.

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: B1/B2/B5/B8
    FDD-LTE: B1/B3/B4/B5/B7/B8/B20
    TDD-LTE: B38/B40


    It only has EU plug version.

    If necessary, we will send an correct adapter for free.


  • Q

    what kind plug (EU, UK, etc) ??

    By TIBOU LAHCEN Mar-15/2018 09:03:47

    A

    Dear TIBOU,


    It is EU plug version.

  • Q

    Does it have italian language ? and 800mhz band ? thanks

    By CT Mar-15/2018 07:03:19

    A

    Hello CT,

    Yes, it has Italian language.

    Network

    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    Network type: FDD-LTE,GSM,TDD-LTE,WCDMA
    WIFI: 802.11b/g/n wireless internet
    Wireless Connectivity: 3G,4G,A-GPS,Bluetooth,GPS,GSM,WiFi
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B4 1700MHz,FDD B5 850MHz,FDD B7 2600MHz,FDD B8 900MHz,TDD B38 2600MHz,TDD B40 2300MHz



Prev 1 2345Go To: GO

  • Q

    This phone is currently out of stock in grey. Will it be available again?

    By Rafa Apr-20/2018 12:04:25

    A

    Hello Rafa,

    The grey item is in stock now,please feel free to order it.

    Best Regards


  • Q

    I'm from Canada are the prices I see on the product in Canadian dollars dollars. Thank you

    By Wayne Jan-19/2018 10:01:52

    A

    Hello Wayne,

    You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


    Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


  • Q

    Hello. For me there is only Expedited shipping available which costs $59.29. Will you add cheaper shipping options in future?

    By Dmytro Zakharchenko Apr-11/2018 03:04:38

    A

    Hello Dmytro,

    I have checked it for you, because the limit shipping method , this item can be shipped to your country via Expedited Shipping now. We will improve it as soon as possible.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Can you send it with US plug adapter?

    By JOSE MA Mar-22/2018 01:03:38

    A

    Hello JOSE,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hello, Are the Warehouse G-W-2, G-W-4, G-W-6, EU warehouses? Does that mean that there are not customs cost shipping to another EU country? Thank you.

    By João Ferreira Feb-19/2018 04:02:17

    A

    Hello João,


    They are in EU.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long will it take by Registered Air Mail, and is there a possibility to track the shipment if so how ?

    By Mohammed Feb-06/2018 12:02:36

    A

    Hello Mohammed,


    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


    And you can track the order on the website if there is a tracking number.


  • Q

    Hello, how are you ? can put in the package, a smaller value, at least 74 dollars?

    By Gabriel Jan-02/2018 08:01:36

    A

    Hello Gabriel,

    We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

    Hope you can understand that.


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