Save big on our app!
Ship to / USD
Country Website
Language
Support Center
  • • One stop service: solve all your problems
  • • Orders Tracking and shipped out notification
  • • More campaigns More discounts
  • • Need help before making an order?
  • • Chat with us in real-time.
  • • For Aftersale issues, just submit a ticket. We will reply within 24 hours.
  • • Multi language service
  • • 24H service
  • All Categories
  • LED Lights & Flashlights
  • Apparel
  • Watches & Jewelry
  • Home & Garden
  • Outdoors & Sports
  • Electrical & Tools
  • Health & Beauty
  • Automobiles & Motorcycle
  • Consumer Electronics
  • Toys & Hobbies
  • Mobile Phones
  • Computers & Networking
  • Tablet PC & Accessories
  • MARKETPLACE
  • Gaming
  • Fashion
  • Appliances
  • Bags & Shoes
  • Hot Products
  • Surprise Bag
  • Baby & Kids

Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (44)
  • Product information (33)
  • Stock status (3)
  • Payment (2)
  • About shipping (5)
  • Others (1)
  • Q

    Hi, i interested in this phone, i live in mexico , this phone works in my country? thanks

    By Salinas Vazquez Feb-15/2018 06:02:28

    A

    Hello Salinas,

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/900/1900/2100MHz
    FDD-LTE: 800/1800/2100/2600MHz

  • Q

    Hi Sir/Madam, How do I gift the item to a different address? Please provide information. Thanks. Aravind.

    By Aravind Feb-07/2018 02:02:19

    A

    Hello Aravind,

    To start drop shipping and your own online business, simple follow the 3 easy steps below: Step 1. Choose the items for the drop ship order.Step 2. Place the order as usual, entering your customers address during the checkout.Step 3. Make a note of "drop shipping" in the check out, we will then process the order for you.

  • Q

    Hi Sir/Madam, I would like to gift this phone. He is in India. Could I purchase this item and will you be able to Ship to India? Also, My address in Paypal is my Australian address. Please let me know. Thank you. Regards, Aravind.

    By Aravind Feb-06/2018 08:02:08

    A

    Hello Aravind,
    We can ship it to India.

    Let me know if you need any help.

  • Q

    CAN I PAYMENT BY AXIS BANK NET BANKING

    By YOGENDRA SINGH Feb-03/2018 10:02:20

    A

    Hello YOGENDRA,

    Yes.

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Does this phone record videos in 4K format? what kind of formats supports?

    By Carlos Jan-29/2018 06:01:39

    A

    Hello Carlos,

    Video format: 3GP,MP4

    It is MP4 format.Hope you may understand us.

  • Q

    Hi, Do u have glass protect to add the bought?

    By Augusto Galvão Jan-10/2018 12:01:33

    A

    Hello Augusto,
    Thanks for your inquiry.

    Yes, here is the link of the screen protector: https://www.gearbest.com/screen-protectors/pp_1478331.html


  • Q

    t works in Brazil?

    By Richard Jan-03/2018 08:01:13

    A

    Hello Richard,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/900/1900/2100MHz
    FDD-LTE: 800/1800/2100/2600MHz

    If your country can support the bands, you can use it in your country.


  • Q

    how money i will pay in pakistan to your representative

    By mahmood ul hassan Jan-01/2018 07:01:00

    A

    Hello mahmood,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    is this inclusive with warranty?

    By Goh Dec-29/2017 03:12:44

    A

    Hello Goh
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    In the history of questions people have asked if the phone is 64Gb or 128Gb of ROM and how many MP the camera is. There are conflicting answers to these questions so can you please clarify?

    By Iain Porter Dec-19/2017 02:12:08

    A

    Hello Iain,

    It is with 6GB RAM and 128GB ROM,16.0MP Front Camera.

Prev 1 2345Go To: GO

  • Q

    Hi, i interested in this phone, i live in mexico , this phone works in my country? thanks

    By Salinas Vazquez Feb-15/2018 06:02:28

    A

    Hello Salinas,

    Unlocked for Worldwide use. Please ensure local area network is compatible.

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/900/1900/2100MHz
    FDD-LTE: 800/1800/2100/2600MHz

  • Q

    Does this phone record videos in 4K format? what kind of formats supports?

    By Carlos Jan-29/2018 06:01:39

    A

    Hello Carlos,

    Video format: 3GP,MP4

    It is MP4 format.Hope you may understand us.

  • Q

    t works in Brazil?

    By Richard Jan-03/2018 08:01:13

    A

    Hello Richard,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/900/1900/2100MHz
    FDD-LTE: 800/1800/2100/2600MHz

    If your country can support the bands, you can use it in your country.


  • Q

    is this inclusive with warranty?

    By Goh Dec-29/2017 03:12:44

    A

    Hello Goh
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    In the history of questions people have asked if the phone is 64Gb or 128Gb of ROM and how many MP the camera is. There are conflicting answers to these questions so can you please clarify?

    By Iain Porter Dec-19/2017 02:12:08

    A

    Hello Iain,

    It is with 6GB RAM and 128GB ROM,16.0MP Front Camera.

  • Q

    Hi, I'm from Mexico, How can I pay for this item. Paying by oxxo it's gonna be more easy for me.

    By JLLopez Dec-08/2017 07:12:44

    A

    Hello JLLopez,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Boleto Bancario via Ebanx

    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.

    If you would like to pay by wire transfer, please contact us for further details.


  • Q

    Hello, Im From Mexico, this mobiloe work with 4G?

    By Carlos Hernandez Dec-06/2017 07:12:02

    A

    Hello Carlos,

    It can work with below network:

    2G: GSM 1800MHz,GSM 1900MHz,GSM 850MHz,GSM 900MHz
    3G: WCDMA B1 2100MHz,WCDMA B2 1900MHz,WCDMA B5 850MHz,WCDMA B8 900MHz
    Network type: FDD-LTE,GSM,WCDMA
    WIFI: 802.11a/b/g/n wireless internet
    Wireless Connectivity: 3G,4G,Bluetooth,GPS,GSM,WiFi
    4G LTE: FDD B1 2100MHz,FDD B20 800MHz,FDD B3 1800MHz,FDD B7 2600MHz.


    Let me know if you need any further assistance.


  • Q

    Does it support NFC?

    By Stelios Dec-04/2017 01:12:36

    A

    Hello Stelios,
    Thanks for your inquiry.

    It does not support NFC.

  • Q

    Hi The UMIDIGI website says there is 24 months warranty on this phone if purchased from the authorised UMIDIGI seller. What type of warranty you provide and what is covered by the warranty? Thank you

    By Waldemar Dec-03/2017 09:12:29

    A

    Hello Waldemar
    Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

  • Q

    I'm from Holland (Netherlands) Is this UMIDIGI S2 Pro 4G working at my mobile-provider Tele2 in Holland (Netherlands) Tele 2 support 800 and 2600 for 4G Can you check for me , if this works, then i will buy this product. Thanks. Bye

    By Ravin Dec-01/2017 03:12:01

    A

    Hello Ravin,

    It can work with below

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/900/1900/2100MHz
    FDD-LTE: 800/1800/2100/2600MHz.


    Let me know if you need any further assistance.


Prev 1 234Go To: GO

  • Q

    Hi, Do u have glass protect to add the bought?

    By Augusto Galvão Jan-10/2018 12:01:33

    A

    Hello Augusto,
    Thanks for your inquiry.

    Yes, here is the link of the screen protector: https://www.gearbest.com/screen-protectors/pp_1478331.html


  • Q

    when do you expect to have some umidigi s2 pro in stock

    By ian Oct-25/2017 03:10:15

    A

    Hello ian,
    We are sorry the manufacturer haven't offered us this item, you can click arrival notice for this item.

  • Q

    when will you have this phone ready for shipping...

    By EGrau Sep-17/2017 02:09:22

    A

    Hello EGrau,
    We are sorry manufacturer haven't offered us this item yet, so we can't know it.

  • Q

    CAN I PAYMENT BY AXIS BANK NET BANKING

    By YOGENDRA SINGH Feb-03/2018 10:02:20

    A

    Hello YOGENDRA,

    Yes.

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    how money i will pay in pakistan to your representative

    By mahmood ul hassan Jan-01/2018 07:01:00

    A

    Hello mahmood,

    Gearbest accepts the following safe and secure payment methods:

    1. PayPal

    2. Credit card via PayPal

    3. Wire transfer

    4. Western Union

    5. Boleto Bancario via Ebanx


    Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods.


    If you would like to pay by wire transfer or Western Union, please contact us for further details.


  • Q

    Hi Sir/Madam, How do I gift the item to a different address? Please provide information. Thanks. Aravind.

    By Aravind Feb-07/2018 02:02:19

    A

    Hello Aravind,

    To start drop shipping and your own online business, simple follow the 3 easy steps below: Step 1. Choose the items for the drop ship order.Step 2. Place the order as usual, entering your customers address during the checkout.Step 3. Make a note of "drop shipping" in the check out, we will then process the order for you.

  • Q

    Hi Sir/Madam, I would like to gift this phone. He is in India. Could I purchase this item and will you be able to Ship to India? Also, My address in Paypal is my Australian address. Please let me know. Thank you. Regards, Aravind.

    By Aravind Feb-06/2018 08:02:08

    A

    Hello Aravind,
    We can ship it to India.

    Let me know if you need any help.

  • Q

    When in stok, when i buy it

    By Karaśkiewicz Oct-02/2017 03:10:51

    A

    Hello Karaśkiewicz,
    We are sorry manufacturer haven't offered us this item, so we can't know when will in stock.

  • Q

    Did i pay custom duly tax!

    By Khalik Nawaz Khan Sep-27/2017 11:09:08

    A

    Hello Khalik,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello, when will you ship the smartfone? What about stok status? Thanks

    By Giuseppe Sep-27/2017 06:09:52

    A

    Hello Giuseppe,
    The manufacturer haven't offered this item to us, you can click arrival notice.

  • Q

    Will the UMIDIGI S2 Pro 4G Phablet support the local network in Cameroon?

    By JUMBAM. B.JOSEPH Nov-13/2017 06:11:35

    A

    Hello JUMBAM.,

    It can support below

    Networks:
    GSM: 850/900/1800/1900MHz
    WCDMA: 850/900/1900/2100MHz
    FDD-LTE: 800/1800/2100/2600MHz.


    Let me know if you need any further assistance.