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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (40)
  • Product information (29)
  • Stock status (3)
  • Payment (0)
  • About shipping (8)
  • Others (0)
  • Q

    Does it come with Google Play store?

    By Ernesto Oct-17/2017 05:10:18

    A

    Hello Ernesto,
    We are sorry not.

  • Q

    Is it on stock now?

    By bah Oct-12/2017 04:10:14

    A

    Hello bah,
    Yes, this item in stock now.

  • Q

    According Offical news Mix 2 comes with Miui 9, you say Miui 8 in specs. What is the right information ?

    By Alex Oct-11/2017 01:10:23

    A

    Hello Alex,
    System: MIUI 8.

  • Q

    Does it support wireless charger natively ?

    By Gabriel Oct-09/2017 06:10:33

    A

    Hello Gabriel,
    We are sorry it doesn't support.

  • Q

    Does the Mi Mix 2 have an IP68 certification?

    By S. Stephan Oct-05/2017 02:10:09

    A

    Hello S.,
    We are sorry not waterproof.

  • Q

    Hello, is the Xiaomi Mi Mix 2 already out ? I bought it on Sunday but is it a pre-order ? Thank you

    By Gaetan Oct-03/2017 11:10:15

    A

    Hello Gaetan,
    We are sorry this item not in stock now, we except in stock between Oct 11 - Oct 13.

  • Q

    Hi, I was wondering when it will be shipped, and if it will work in Denmark and the UK?

    By Henrik Oct-02/2017 09:10:42

    A

    Hello Henrik,
    We except ship this item between Oct 14 - Oct 16.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    CDMA BC0/BC1/BC6/BC10
    WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
    TD-SCDMA B34/B39
    CDMA EVDO BC0/BC1/BC6/BC10
    FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
    TDD-LTE B34/B38/B39/B40/B41

  • Q

    Same thing again, I have several Xiaomis that doesn't work in 4G in mx they work in 3G, is this device working in 4g in mexico?

    By Cuauhtemoc Sep-30/2017 11:09:50

    A

    Hello Cuauhtemoc,
    For the item, please check the frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM 850/900/1800/1900MHz
    CDMA BC0/BC1/BC6/BC10
    WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
    TD-SCDMA B34/B39
    CDMA EVDO BC0/BC1/BC6/BC10
    FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
    TDD-LTE B34/B38/B39/B40/B41


    You can check if there is the 4G frequency in your country.

  • Q

    Will this beautiful device work with 4G in Mexico?

    By Cuauhtemoc Sep-30/2017 05:09:38

    A

    Hello Cuauhtemoc,
    Thank you for your inquiry.

    It works in Mexico.

    Let me know if you need any help.

  • Q

    Hi, This phone had FCC certification?

    By Fener Sep-28/2017 09:09:09

    A

    Hello Fener,


    Sorry there is no FCC certification.


    Let me know if you need any further assistance.


Prev 1 234Go To: GO

  • Q

    Does it come with Google Play store?

    By Ernesto Oct-17/2017 05:10:18

    A

    Hello Ernesto,
    We are sorry not.

  • Q

    According Offical news Mix 2 comes with Miui 9, you say Miui 8 in specs. What is the right information ?

    By Alex Oct-11/2017 01:10:23

    A

    Hello Alex,
    System: MIUI 8.

  • Q

    Does it support wireless charger natively ?

    By Gabriel Oct-09/2017 06:10:33

    A

    Hello Gabriel,
    We are sorry it doesn't support.

  • Q

    Does the Mi Mix 2 have an IP68 certification?

    By S. Stephan Oct-05/2017 02:10:09

    A

    Hello S.,
    We are sorry not waterproof.

  • Q

    Same thing again, I have several Xiaomis that doesn't work in 4G in mx they work in 3G, is this device working in 4g in mexico?

    By Cuauhtemoc Sep-30/2017 11:09:50

    A

    Hello Cuauhtemoc,
    For the item, please check the frequency issue in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    GSM 850/900/1800/1900MHz
    CDMA BC0/BC1/BC6/BC10
    WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
    TD-SCDMA B34/B39
    CDMA EVDO BC0/BC1/BC6/BC10
    FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
    TDD-LTE B34/B38/B39/B40/B41


    You can check if there is the 4G frequency in your country.

  • Q

    Will this beautiful device work with 4G in Mexico?

    By Cuauhtemoc Sep-30/2017 05:09:38

    A

    Hello Cuauhtemoc,
    Thank you for your inquiry.

    It works in Mexico.

    Let me know if you need any help.

  • Q

    Hi, This phone had FCC certification?

    By Fener Sep-28/2017 09:09:09

    A

    Hello Fener,


    Sorry there is no FCC certification.


    Let me know if you need any further assistance.


  • Q

    this product have operating system on portuguese?

    By Eduardo P. Sep-28/2017 04:09:23

    A

    Hello Eduardo,
    Thank you for your inquiry.

    It only supports English and Chinese.

    Let me know if you need any help.

  • Q

    It's support OTA updates?

    By Mateusz Sep-26/2017 04:09:01

    A

    Hello Mateusz,
    We are sorry not.

  • Q

    Hi, Is this Mi mix 2 a unibody ceramic?

    By Jennifer Sep-26/2017 05:09:50

    A

    Hello Jennifer,
    Thank you for your inquiry.

    The material is Aluminium alloy and ceramic.

    Let me know if you need any help.

Prev 1 23Go To: GO

  • Q

    Is it on stock now?

    By bah Oct-12/2017 04:10:14

    A

    Hello bah,
    Yes, this item in stock now.

  • Q

    Hello, is the Xiaomi Mi Mix 2 already out ? I bought it on Sunday but is it a pre-order ? Thank you

    By Gaetan Oct-03/2017 11:10:15

    A

    Hello Gaetan,
    We are sorry this item not in stock now, we except in stock between Oct 11 - Oct 13.

  • Q

    When will the Mi Mix2 be in stock...would like to get it as sooo as possible.

    By J.B Sep-12/2017 11:09:04

    A

    Hello J.B,
    We are sorry manufacturer haven't offered us this item yet, so we can't know it.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hi, I was wondering when it will be shipped, and if it will work in Denmark and the UK?

    By Henrik Oct-02/2017 09:10:42

    A

    Hello Henrik,
    We except ship this item between Oct 14 - Oct 16.

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    CDMA BC0/BC1/BC6/BC10
    WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
    TD-SCDMA B34/B39
    CDMA EVDO BC0/BC1/BC6/BC10
    FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
    TDD-LTE B34/B38/B39/B40/B41

  • Q

    I wanted to ask you if I choose expediting shipping because the courier sent it and what value they declare in the office since for reasons of customs in my country no articles are allowed as gift or low value, I also price 569 dollars is much, thank you

    By hilda Sep-27/2017 02:09:04

    A

    Hello hilda,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Hi, is possible to use EU express on this product?

    By Ladislav Miškovič Sep-23/2017 09:09:16

    A

    Hello Ladislav,
    We can ship this item to your country via

    Unregistered Air Mail 10 - 25 business days FREE SHIPPING

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Priority Line 10 - 25 business days $11.08

    Expedited Shipping 3 - 7 business days $11.46


  • Q

    Hi, can this be shipped to Ireland? Thanks

    By Nurs Sep-21/2017 07:09:42

    A

    Hello Nurs,
    Yes, we can ship to your country via

    Unregistered Air Mail 10 - 25 business days FREE SHIPPING

    Registered Air Mail 10 - 25 business days FREE SHIPPING

    Priority Line 7 - 15 business days FREE SHIPPING

    Expedited Shipping 3 - 7 business days $8.27


  • Q

    Hi, can this be shipped to Singapore? If yes, how long does the shipment take? THanks

    By Chad Sep-20/2017 09:09:39

    A

    Hello Chad,


    We can ship to your country.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Where do you ship from? Is it possible to ship it from Europe ?

    By Alex Sep-19/2017 07:09:49

    A

    Hello Alex,
    We will ship this item from CN warehouse, we are sorry this item in stock in CN warehouse only.

  • Q

    Can the Mi Mix 2 be shipped from within the EU?

    By Max Sep-19/2017 04:09:03

    A

    Hello Max,
    We are sorry this item not in stock in EU warehouse.

  • Q

    Could you declare a lower invoice value for a fedex package?

    By Sebastian Sep-17/2017 04:09:01

    A

    Hello Sebastian,


    Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!