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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (16)
  • Product information (15)
  • Stock status (0)
  • Payment (0)
  • About shipping (1)
  • Others (0)
  • Q

    Is there any Custom Duty levied when you ship to INDIA .

    By Chaitanya Oct-18/2017 08:10:52

    A

    Hello Chaitanya,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hello from Greece, Does this product come with the official global ROM?

    By George Titiris Oct-13/2017 01:10:41

    A

    Hello George,


    Sorry it is not Chinese version and it will not come with the official global ROM.


    Let me know if you need any further assistance.


  • Q

    I've seen two different answers. So, it is international ROM supporting OTA or shop ROM not supporting OTA? Tks

    By Jesus Sep-27/2017 03:09:55

    A

    Hello Jesus,

    It is a Shop Rom.

    It can not support OTA.

    Let me know if you need any further assistance.


  • Q

    Is it possible to ship the product with the box sealed with the original Chinese ROM? I do not want to buy the product with the rom shop ....

    By Júlio Sep-26/2017 03:09:49

    A

    Hello Júlio,
    It's original international ROM.

  • Q

    Hello sorry for my English support 4g on Mexico and you have stock

    By Miguel Sep-24/2017 03:09:23

    A

    Hello Miguel,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz CDMA 1X/EVDO
    WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    FDD-LTE B1/B3/B5/B7/B8
    TDD-LTE B38/B39/B40/B41

    This item in stock now.

  • Q

    What about the Hebrew language?

    By asaf Sep-20/2017 08:09:55

    A

    Hello asaf,

    Language: English, Chinese


    It doesn't support the Hebrew language.

  • Q

    Portuguese language? Can you send it as "RMA PHONE"?

    By Elkenson Sep-19/2017 10:09:15

    A

    Hello Elkenson,

    Language: English, Chinese.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Does global version support 4G on 800mhz band?

    By Sergi Sep-18/2017 03:09:07

    A

    Hello Sergi,


    This item is Chinese version, it can not support 4G on 800mhz band .


    Let me know if you need any further assistance.


  • Q

    Supports Google Play Store?

    By Adriano Salgado de Farias Sep-18/2017 10:09:27

    A

    Hello Adriano,
    Yes it has.

  • Q

    is It a Shop Rom or Official Rom? Supports OTA ?

    By Yago Sep-16/2017 03:09:52

    A

    Hello Yago,

    It is Shop Rom.

    It can not support OTA.

    Let me know if you need any further assistance.


Prev 1 2Go To: GO

  • Q

    Hello from Greece, Does this product come with the official global ROM?

    By George Titiris Oct-13/2017 01:10:41

    A

    Hello George,


    Sorry it is not Chinese version and it will not come with the official global ROM.


    Let me know if you need any further assistance.


  • Q

    I've seen two different answers. So, it is international ROM supporting OTA or shop ROM not supporting OTA? Tks

    By Jesus Sep-27/2017 03:09:55

    A

    Hello Jesus,

    It is a Shop Rom.

    It can not support OTA.

    Let me know if you need any further assistance.


  • Q

    Is it possible to ship the product with the box sealed with the original Chinese ROM? I do not want to buy the product with the rom shop ....

    By Júlio Sep-26/2017 03:09:49

    A

    Hello Júlio,
    It's original international ROM.

  • Q

    Hello sorry for my English support 4g on Mexico and you have stock

    By Miguel Sep-24/2017 03:09:23

    A

    Hello Miguel,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz CDMA 1X/EVDO
    WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    FDD-LTE B1/B3/B5/B7/B8
    TDD-LTE B38/B39/B40/B41

    This item in stock now.

  • Q

    What about the Hebrew language?

    By asaf Sep-20/2017 08:09:55

    A

    Hello asaf,

    Language: English, Chinese


    It doesn't support the Hebrew language.

  • Q

    Portuguese language? Can you send it as "RMA PHONE"?

    By Elkenson Sep-19/2017 10:09:15

    A

    Hello Elkenson,

    Language: English, Chinese.

    Unfortunately we cannot declare goods at a lower value than what the item is truly worth or other item. We are sorry for this inconvenience.


    We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


    Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


    If you have any more questions please feel free to contact us.


  • Q

    Does global version support 4G on 800mhz band?

    By Sergi Sep-18/2017 03:09:07

    A

    Hello Sergi,


    This item is Chinese version, it can not support 4G on 800mhz band .


    Let me know if you need any further assistance.


  • Q

    Supports Google Play Store?

    By Adriano Salgado de Farias Sep-18/2017 10:09:27

    A

    Hello Adriano,
    Yes it has.

  • Q

    is It a Shop Rom or Official Rom? Supports OTA ?

    By Yago Sep-16/2017 03:09:52

    A

    Hello Yago,

    It is Shop Rom.

    It can not support OTA.

    Let me know if you need any further assistance.


  • Q

    is It a Shop Rom or Official Rom? Supports OTA ?

    By Yago Sep-16/2017 03:09:46

    A

    Hello Yago,

    It is a Shop Rom.

    It can not support OTA.

    Let me know if you need any further assistance.


Prev 1 2Go To: GO

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Is there any Custom Duty levied when you ship to INDIA .

    By Chaitanya Oct-18/2017 08:10:52

    A

    Hello Chaitanya,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!