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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (29)
  • Product information (22)
  • Stock status (1)
  • Payment (0)
  • About shipping (4)
  • Others (2)
  • Q

    Hi. When will you have the black or blue Mi Note 3 in stock again? Thanks, Tony

    By Tony Apr-16/2018 06:04:52

    A

    Hello Tony,
    We regret to inform you that this item is no longer being sold.
    Please consider the other items instead.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here : http://www.gearbest.com/gadget-deals.html

  • Q

    Hi . Where is located the GW6 warwhouse? Does the phone have greek language? Thanks

    By Anesti Mar-29/2018 06:03:39

    A

    Hello Anesti,

    It is in France.Language: English, Chinese

    We are sincerely sorry that there is no Greek for the item.Hope you may understand us.

  • Q

    Hello , i would like to know where is GW16 warehouse and if its a european one . Also if you sent to Slovakia Bratislava . I believe if you sent from a EU warehouse there is no any extra VAT to pay. thanks in advance.

    By Andreas Mar-02/2018 03:03:21

    A

    Hello Andreas,


    GW16 warehouse is in Spain.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    It's impossible to change to a diferent language than english and chinese ?

    By Marques Jan-26/2018 11:01:09

    A

    Hello Marques,
    Thanks for your inquiry.

    Sorry, you cannot change other languages than English and Chinese.

  • Q

    Can you send the package as a gift? For taxes purposes

    By Gustavo Jan-13/2018 07:01:01

    A

    Hello Gustavo,

    We are sorry that we are unable to declare the order with lower price or as a gift for we will be punished if it is found.

    Hope you can understand that.


  • Q

    Could you write less than 60 USD on the package for customs ?

    By Michael Dec-11/2017 12:12:14

    A

    Hello Michael,
    Thanks for your inquiry.

    Sorry we cannot write less than 60 USD on the package for customs.

  • Q

    it works for me in mexico? (Telcel)

    By Jaen Nov-24/2017 12:11:53

    A

    Hello Jaen,

    It can work with below Network:
    GSM 850/900/1800/1900MHz CDMA 1X/EVDO
    WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    FDD-LTE B1/B3/B5/B7/B8
    TDD-LTE B38/B39/B40/B41.

    Let me know if you need any further assistance.


  • Q

    Does the phone come with Google Play Store installed ?

    By PN Nov-15/2017 12:11:31

    A

    Hello PN,

    Google Play Store: No .

    Let me know if you need any further assistance.


  • Q

    what about polish language

    By janusz Nov-11/2017 06:11:00

    A

    Hello janusz,

    Sorry it just can support English, Chinese .


    Let me know if you need any further assistance.


  • Q

    What wall plug does it comes with

    By michal Nov-11/2017 04:11:17

    A

    Hello michal,


    Please note that it's a China version product.

    We should send you an appropriate adapter for you.

Prev 1 23Go To: GO

  • Q

    it works for me in mexico? (Telcel)

    By Jaen Nov-24/2017 12:11:53

    A

    Hello Jaen,

    It can work with below Network:
    GSM 850/900/1800/1900MHz CDMA 1X/EVDO
    WCDMA B1/B2/B5/B8 TD-SCDMA B34/B39
    FDD-LTE B1/B3/B5/B7/B8
    TDD-LTE B38/B39/B40/B41.

    Let me know if you need any further assistance.


  • Q

    Does the phone come with Google Play Store installed ?

    By PN Nov-15/2017 12:11:31

    A

    Hello PN,

    Google Play Store: No .

    Let me know if you need any further assistance.


  • Q

    what about polish language

    By janusz Nov-11/2017 06:11:00

    A

    Hello janusz,

    Sorry it just can support English, Chinese .


    Let me know if you need any further assistance.


  • Q

    What wall plug does it comes with

    By michal Nov-11/2017 04:11:17

    A

    Hello michal,


    Please note that it's a China version product.

    We should send you an appropriate adapter for you.

  • Q

    Do you have the option of Portuguese language? PT-BR

    By Murillo Nov-10/2017 03:11:37

    A

    Hello Murillo,

    Sorry it just can support Language: English, Chinese .


    Let me know if you need any further assistance.


  • Q

    This is the Global/International ROM or not? Because I see that one answer says that it's not global ROM and another one taht says it is the internationall. So isn't the same international or global?

    By Juan Nov-01/2017 12:11:23

    A

    Hello Juan,
    This item is international version, this version doesn't support OTA.

  • Q

    Is this device comes with Global ROM or Chinese ROM?

    By Srinivas Oct-31/2017 10:10:19

    A

    Hello Srinivas,
    It's international ROM.

  • Q

    Hello from Greece, Does this product come with the official global ROM?

    By George Titiris Oct-13/2017 01:10:41

    A

    Hello George,


    Sorry it is not Chinese version and it will not come with the official global ROM.


    Let me know if you need any further assistance.


  • Q

    I've seen two different answers. So, it is international ROM supporting OTA or shop ROM not supporting OTA? Tks

    By Jesus Sep-27/2017 03:09:55

    A

    Hello Jesus,

    It is a Shop Rom.

    It can not support OTA.

    Let me know if you need any further assistance.


  • Q

    Is it possible to ship the product with the box sealed with the original Chinese ROM? I do not want to buy the product with the rom shop ....

    By Júlio Sep-26/2017 03:09:49

    A

    Hello Júlio,
    It's original international ROM.

Prev 1 23Go To: GO

  • Q

    Hi. When will you have the black or blue Mi Note 3 in stock again? Thanks, Tony

    By Tony Apr-16/2018 06:04:52

    A

    Hello Tony,
    We regret to inform you that this item is no longer being sold.
    Please consider the other items instead.
    Check out our brand new products here: http://www.gearbest.com/new-products/
    Grab our best deals here : http://www.gearbest.com/gadget-deals.html

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hello , i would like to know where is GW16 warehouse and if its a european one . Also if you sent to Slovakia Bratislava . I believe if you sent from a EU warehouse there is no any extra VAT to pay. thanks in advance.

    By Andreas Mar-02/2018 03:03:21

    A

    Hello Andreas,


    GW16 warehouse is in Spain.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can you send the package as a gift? For taxes purposes

    By Gustavo Jan-13/2018 07:01:01

    A

    Hello Gustavo,

    We are sorry that we are unable to declare the order with lower price or as a gift for we will be punished if it is found.

    Hope you can understand that.


  • Q

    Could you write less than 60 USD on the package for customs ?

    By Michael Dec-11/2017 12:12:14

    A

    Hello Michael,
    Thanks for your inquiry.

    Sorry we cannot write less than 60 USD on the package for customs.

  • Q

    Is there any Custom Duty levied when you ship to INDIA .

    By Chaitanya Oct-18/2017 08:10:52

    A

    Hello Chaitanya,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi . Where is located the GW6 warwhouse? Does the phone have greek language? Thanks

    By Anesti Mar-29/2018 06:03:39

    A

    Hello Anesti,

    It is in France.Language: English, Chinese

    We are sincerely sorry that there is no Greek for the item.Hope you may understand us.

  • Q

    It's impossible to change to a diferent language than english and chinese ?

    By Marques Jan-26/2018 11:01:09

    A

    Hello Marques,
    Thanks for your inquiry.

    Sorry, you cannot change other languages than English and Chinese.