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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (15)
  • Product information (11)
  • Stock status (0)
  • Payment (0)
  • About shipping (2)
  • Others (2)
  • Q

    What about other languages?...Xiaomi offered a global ROM...

    By Tom Oct-13/2017 01:10:09

    A

    Hello Tom,

    This item is Chinese version not global ROM.

    Language: English, Chinese.


    Let me know if you need any further assistance.


  • Q

    this cell phone is the version that has glabal bands or is another????

    By Alonzo Oct-10/2017 08:10:37

    A

    Hello Alonzo,
    Thank you for your inquiry.

    It is the English version.

    Let me know if you need any help.

  • Q

    https://www.gearbest.com/cell-phones/pp_799071.html Is this global ROM + english? Is the power adapter EU one?

    By RUTKLUK Oct-09/2017 04:10:05

    A

    Hello RUTKLUK,
    It's international ROM, it support English.

    We will offer you an EU adapter so you can use this item.

  • Q

    Hi. Does the priority line have custom charges for Greece? Which shipping company is Priorit Line? Thank you

    By Kostas Pal Oct-09/2017 05:10:42

    A

    Hello Kostas,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

    The shipping company depends on the shipping method you choose.

  • Q

    has actually google play factory installed and if shipping is through DHL to ship to Argentina, I would also like to know what value they declare on the invoice to calculate customs fees, thank you very much

    By hilda Oct-06/2017 05:10:03

    A

    Hello hilda,

    Google Play Store: Yes

    If you choose DHL, the estimated time is 3-7 business days.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    does google play really have it installed? expedited shipping is via DHL to Argentina? thank you very much

    By hilda Oct-05/2017 04:10:16

    A

    Hello hilda,

    Google Play Store: Yes

    If you choose DHL, the estimated time is 3-7 business days.

  • Q

    How much is the importfee through customs for Holland? Thanks

    By Han Oct-03/2017 02:10:43

    A

    Hello Han,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    When will you sell the full ceramic version with 8gb RAM?

    By Peter Gugi Sep-27/2017 02:09:27

    A

    Hello Peter,
    We are sorry manufacturer haven't offered us, so we can't know it.

  • Q

    Does Google Play Store come pre-installed on this version?

    By Michel Villanueva Sep-25/2017 03:09:38

    A

    Hello Michel,
    Yes it has.

  • Q

    Does it have the Norwegian language. Thanks

    By Sulayman Badjie Sep-25/2017 02:09:04

    A

    Hello Sulayman,
    We are sorry not support.

Prev 1 2Go To: GO

  • Q

    What about other languages?...Xiaomi offered a global ROM...

    By Tom Oct-13/2017 01:10:09

    A

    Hello Tom,

    This item is Chinese version not global ROM.

    Language: English, Chinese.


    Let me know if you need any further assistance.


  • Q

    this cell phone is the version that has glabal bands or is another????

    By Alonzo Oct-10/2017 08:10:37

    A

    Hello Alonzo,
    Thank you for your inquiry.

    It is the English version.

    Let me know if you need any help.

  • Q

    https://www.gearbest.com/cell-phones/pp_799071.html Is this global ROM + english? Is the power adapter EU one?

    By RUTKLUK Oct-09/2017 04:10:05

    A

    Hello RUTKLUK,
    It's international ROM, it support English.

    We will offer you an EU adapter so you can use this item.

  • Q

    does google play really have it installed? expedited shipping is via DHL to Argentina? thank you very much

    By hilda Oct-05/2017 04:10:16

    A

    Hello hilda,

    Google Play Store: Yes

    If you choose DHL, the estimated time is 3-7 business days.

  • Q

    Does Google Play Store come pre-installed on this version?

    By Michel Villanueva Sep-25/2017 03:09:38

    A

    Hello Michel,
    Yes it has.

  • Q

    Does it have the Norwegian language. Thanks

    By Sulayman Badjie Sep-25/2017 02:09:04

    A

    Hello Sulayman,
    We are sorry not support.

  • Q

    Good evening. Is the Portuguese version coming out?

    By Michel Sep-24/2017 11:09:04

    A

    Hello Michel,

    Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

    Network:
    GSM 850/900/1800/1900MHz
    CDMA BC0/BC1/BC6/BC10
    WCDMA B1/B2/B3/B4/B5/B6/B8/B9/B19
    TD-SCDMA B34/B39
    CDMA EVDO BC0/BC1/BC6/BC10
    FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B13/B17/B18/B19/B20/B25/B26/B27/B28/B29/B30
    TDD-LTE B34/B38/B39/B40/B41

  • Q

    Will it ship with original Xiaomi Rom. Or shop vendor rom!

    By Matt Sep-23/2017 09:09:17

    A

    Hello Matt,
    It's original international version.

  • Q

    Hello Why do you say that it is a Chinese version and English, there is not the French language? Thank you

    By Arnaud Sep-20/2017 11:09:26

    A

    Hello Arnaud,
    We are sorry it doesn't support.

    Language: English, Chinese.

  • Q

    Can I change the language to german?

    By Frank Sep-18/2017 05:09:43

    A

    Hello Frank,
    We are sorry that the item can only support English and Chinese.

Prev 1 2Go To: GO

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  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    Hi. Does the priority line have custom charges for Greece? Which shipping company is Priorit Line? Thank you

    By Kostas Pal Oct-09/2017 05:10:42

    A

    Hello Kostas,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

    The shipping company depends on the shipping method you choose.

  • Q

    How much is the importfee through customs for Holland? Thanks

    By Han Oct-03/2017 02:10:43

    A

    Hello Han,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    has actually google play factory installed and if shipping is through DHL to ship to Argentina, I would also like to know what value they declare on the invoice to calculate customs fees, thank you very much

    By hilda Oct-06/2017 05:10:03

    A

    Hello hilda,

    Google Play Store: Yes

    If you choose DHL, the estimated time is 3-7 business days.


    In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

    Unfortunately, we have no control over these regulations and potential import duties.


    To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

    http: http://www.gearbest.com/about/faq.html

    http: http://www.gearbest.com/about/terms-and-conditions.html


  • Q

    When will you sell the full ceramic version with 8gb RAM?

    By Peter Gugi Sep-27/2017 02:09:27

    A

    Hello Peter,
    We are sorry manufacturer haven't offered us, so we can't know it.