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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (19)
  • Product information (11)
  • Stock status (5)
  • Payment (0)
  • About shipping (3)
  • Others (0)
  • Q

    Hello, is the black version currently in stock and if i pay today when can i expect it to ship from your warehouse.

    By Michael Oct-18/2017 06:10:53

    A

    Hello Michael,
    We are sorry this item not in stock now, we except ship between Oct 21 - Nov 2.

  • Q

    does it ship to greece taxfree with priority line?

    By harry Oct-17/2017 07:10:17

    A

    Hello harry,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    hi, can this support B4(1700) on LTE,i read about with an update via OTA this can support. can you confirm this?

    By ivan h Oct-16/2017 04:10:58

    A

    Hello ivan,
    It doesn't support B4, it support OTA.

  • Q

    do you send an adapter so I can use the charger in my outlet?(vocês enviam um adaptador para eu poder utilizar o carregador na minha tomada ?)

    By Jonatan Ferreira Dantas Oct-14/2017 01:10:58

    A

    Hello Jonatan,


    Yes, we will ship out a Power Adapter against your country .


    Let me know if you need any further assistance.


  • Q

    When will the Golden version be back in stock?

    By Jonathan Smith Oct-12/2017 09:10:58

    A

    Hello Jonathan,
    We are sorry this item out of stock.

  • Q

    Hello I´m from Colombia and I want to know if have in stock now, and can you send to Colombia ?

    By Julian Castro Oct-11/2017 06:10:59

    A

    Hello Julian,
    This item not in stock now, we can ship to your country once in stock.

  • Q

    The global version? Are you in stock or pre-order?

    By Clerison Valois Rios Oct-09/2017 06:10:11

    A

    Hello Clerison,
    Global Version.

    This item in stock now.

  • Q

    Hello if i buy the article in mexico the plug is of UK?

    By daniel Oct-07/2017 07:10:06

    A

    Hello daniel,

    The item has UK Plug.

  • Q

    Do you have in stock now? Can you send to Mexico?

    By Angel Iván Muñoz Lara Oct-07/2017 04:10:15

    A

    Hello Angel,
    In stock now, we can ship to your country.

  • Q

    The phone in the picture is not mi a1! By buying this we get a mi a1 or 5x depicted in photos?

    By Mohammad Oct-07/2017 03:10:07

    A

    Hello Mohammad,
    It's A1.

Prev 1 2Go To: GO

  • Q

    hi, can this support B4(1700) on LTE,i read about with an update via OTA this can support. can you confirm this?

    By ivan h Oct-16/2017 04:10:58

    A

    Hello ivan,
    It doesn't support B4, it support OTA.

  • Q

    do you send an adapter so I can use the charger in my outlet?(vocês enviam um adaptador para eu poder utilizar o carregador na minha tomada ?)

    By Jonatan Ferreira Dantas Oct-14/2017 01:10:58

    A

    Hello Jonatan,


    Yes, we will ship out a Power Adapter against your country .


    Let me know if you need any further assistance.


  • Q

    The global version? Are you in stock or pre-order?

    By Clerison Valois Rios Oct-09/2017 06:10:11

    A

    Hello Clerison,
    Global Version.

    This item in stock now.

  • Q

    Hello if i buy the article in mexico the plug is of UK?

    By daniel Oct-07/2017 07:10:06

    A

    Hello daniel,

    The item has UK Plug.

  • Q

    Do you have in stock now? Can you send to Mexico?

    By Angel Iván Muñoz Lara Oct-07/2017 04:10:15

    A

    Hello Angel,
    In stock now, we can ship to your country.

  • Q

    The phone in the picture is not mi a1! By buying this we get a mi a1 or 5x depicted in photos?

    By Mohammad Oct-07/2017 03:10:07

    A

    Hello Mohammad,
    It's A1.

  • Q

    hello, can i use the my mi cloude with this phone?

    By max Oct-06/2017 06:10:19

    A

    Hello max,
    Yes you can use it.

  • Q

    Hi, the description suggests this is the android one (Mi A1) version with stock android and goggle play, However the picture shows the Mi 5X MIUI version, which one is it?

    By Theo Oct-02/2017 12:10:34

    A

    Hello Theo,
    Please note that the system of the item is Android one and it can support Google Play Store.

    Please rest assured.

  • Q

    With te purchase, are you giving adapter to the indicated country?

    By Eduardo Oct-01/2017 02:10:22

    A

    Hello Eduardo,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hi, Is it the same phone as this one: https://www.gearbest.com/cell-phones/pp_757529.html?wid=4 ? Thanks

    By Adam Oct-01/2017 01:10:38

Prev 1 2Go To: GO

  • Q

    Hello, is the black version currently in stock and if i pay today when can i expect it to ship from your warehouse.

    By Michael Oct-18/2017 06:10:53

    A

    Hello Michael,
    We are sorry this item not in stock now, we except ship between Oct 21 - Nov 2.

  • Q

    When will the Golden version be back in stock?

    By Jonathan Smith Oct-12/2017 09:10:58

    A

    Hello Jonathan,
    We are sorry this item out of stock.

  • Q

    Hello I´m from Colombia and I want to know if have in stock now, and can you send to Colombia ?

    By Julian Castro Oct-11/2017 06:10:59

    A

    Hello Julian,
    This item not in stock now, we can ship to your country once in stock.

  • Q

    this product will be available in china's stock?

    By Luis Gonzalez Oct-03/2017 12:10:50

    A

    Hello Luis,
    Yes, it will in stock soon.

  • Q

    When will be in stock?

    By Nikolay Stoev Oct-03/2017 06:10:58

    A

    Hello Nikolay,
    We except in stock between Oct 7 - Oct 19.

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  • Q

    does it ship to greece taxfree with priority line?

    By harry Oct-17/2017 07:10:17

    A

    Hello harry,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, what are the likely customs and import costs if shipping to the UK please?

    By Sebastian Oct-07/2017 09:10:19

    A

    Hello Sebastian,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hey Does the product ship to Tanzania

    By Mdoe Oct-04/2017 12:10:28

    A

    Hello Mdoe,
    Yes, we can ship to your country via

    Unregistered Air Mail 10 - 25 business days $0.10

    Registered Air Mail 10 - 25 business days $1.49

    Expedited Shipping 3 - 7 business days $71.25


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!