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Home > > Cell phones

Customer Questions & AnswersAsk a question

  • All (33)
  • Product information (25)
  • Stock status (5)
  • Payment (0)
  • About shipping (3)
  • Others (0)
  • Q

    Hello, I'm from México, this product come with voltage adapter for my country?. Because I already buy it and that worry about it Kind Regards

    By Sergio A. Dec-10/2017 12:12:01

    A

    Hello Sergio,

    This item is UK plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    I'm in Canada do you ship with the correct power adapter? Thanks

    By Monika Dec-06/2017 08:12:26

    A

    Hello Monika,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hi I live in Mexico, I need Eu Plug, will you send it?

    By Carlos Zapata Dec-05/2017 07:12:24

    A

    Hello Carlos,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does this model work with Mexico's AT&T 4G network?

    By Eduardo Bacilio Nov-24/2017 11:11:13

    A

    Hello Eduardo,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    I just placed the order and I noticed that my order comes with UK PLUG and my country does not use this outlet, I would like it to come with an adapter if it is not possible to be refunded then.

    By DANIEL Nov-24/2017 09:11:28

    A

    Hello DANIEL,

    We are sorry that we can only send the item to you with an UK plug.
    If you have some issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    The rom is the original by xiaomi?

    By Tiago Pereira Nov-23/2017 05:11:57

    A

    Hello Tiago,


    Yes, it is original by xiaomi.


    Let me know if you need any further assistance.


  • Q

    Could I get an adaptor from UK to France plug with my purchase?

    By Gino Nov-23/2017 04:11:52

    A

    Hello Gino,

    Please be assured this item is UK Plug.


    Let me know if you need any further assistance.


  • Q

    Hi, I live in Brazil, will the charger be compatible with my country?

    By Igor Mendonça Nov-11/2017 02:11:28

    A

    Hello Igor,

    This item is UK Plug, we will ship out an adaptor against your country.

    Let me know if you need any further assistance.


  • Q

    The photos show that the phone comes with MIUI rom. Is it true? Because in the description says that it comes with Android One. Which is true?

    By Alex Nov-06/2017 12:11:28

    A

    Hello Alex,


    System: Android One

  • Q

    This phone has only Uk plug or is also delivered with EU plug ?

    By Florent Nov-03/2017 07:11:53

    A

    Hello Florent,

    It has UK plug.

    We will send you an adapter for free and you can use it in your country.

Prev 1 234Go To: GO

  • Q

    Hello, I'm from México, this product come with voltage adapter for my country?. Because I already buy it and that worry about it Kind Regards

    By Sergio A. Dec-10/2017 12:12:01

    A

    Hello Sergio,

    This item is UK plug, we will ship out an Power Adapter against your country.
    Let me know if you need any further assistance.


  • Q

    I'm in Canada do you ship with the correct power adapter? Thanks

    By Monika Dec-06/2017 08:12:26

    A

    Hello Monika,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Hi I live in Mexico, I need Eu Plug, will you send it?

    By Carlos Zapata Dec-05/2017 07:12:24

    A

    Hello Carlos,


    We will send an adapter with all our products according to the order's country of delivery.


  • Q

    Does this model work with Mexico's AT&T 4G network?

    By Eduardo Bacilio Nov-24/2017 11:11:13

    A

    Hello Eduardo,

    For the issue, please check the frequency in the link http://maps.mobileworldlive.com/ and detailed information as follows:

    Network:
    2G: GSM 850/900/1800/1900MHz
    3G: WCDMA B1/B2/B5/B8
    4G: FDD-LTE B1/B3/B5/B7/B8/B20 TDD-LTE B38/B40

    If your country can support the bands, you can use it in your country.


  • Q

    I just placed the order and I noticed that my order comes with UK PLUG and my country does not use this outlet, I would like it to come with an adapter if it is not possible to be refunded then.

    By DANIEL Nov-24/2017 09:11:28

    A

    Hello DANIEL,

    We are sorry that we can only send the item to you with an UK plug.
    If you have some issue, please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    The rom is the original by xiaomi?

    By Tiago Pereira Nov-23/2017 05:11:57

    A

    Hello Tiago,


    Yes, it is original by xiaomi.


    Let me know if you need any further assistance.


  • Q

    Could I get an adaptor from UK to France plug with my purchase?

    By Gino Nov-23/2017 04:11:52

    A

    Hello Gino,

    Please be assured this item is UK Plug.


    Let me know if you need any further assistance.


  • Q

    Hi, I live in Brazil, will the charger be compatible with my country?

    By Igor Mendonça Nov-11/2017 02:11:28

    A

    Hello Igor,

    This item is UK Plug, we will ship out an adaptor against your country.

    Let me know if you need any further assistance.


  • Q

    The photos show that the phone comes with MIUI rom. Is it true? Because in the description says that it comes with Android One. Which is true?

    By Alex Nov-06/2017 12:11:28

    A

    Hello Alex,


    System: Android One

  • Q

    This phone has only Uk plug or is also delivered with EU plug ?

    By Florent Nov-03/2017 07:11:53

    A

    Hello Florent,

    It has UK plug.

    We will send you an adapter for free and you can use it in your country.

Prev 1 23Go To: GO

  • Q

    Hello, is the black version currently in stock and if i pay today when can i expect it to ship from your warehouse.

    By Michael Oct-18/2017 06:10:53

    A

    Hello Michael,
    We are sorry this item not in stock now, we except ship between Oct 21 - Nov 2.

  • Q

    When will the Golden version be back in stock?

    By Jonathan Smith Oct-12/2017 09:10:58

    A

    Hello Jonathan,
    We are sorry this item out of stock.

  • Q

    Hello I´m from Colombia and I want to know if have in stock now, and can you send to Colombia ?

    By Julian Castro Oct-11/2017 06:10:59

    A

    Hello Julian,
    This item not in stock now, we can ship to your country once in stock.

  • Q

    this product will be available in china's stock?

    By Luis Gonzalez Oct-03/2017 12:10:50

    A

    Hello Luis,
    Yes, it will in stock soon.

  • Q

    When will be in stock?

    By Nikolay Stoev Oct-03/2017 06:10:58

    A

    Hello Nikolay,
    We except in stock between Oct 7 - Oct 19.

  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!
  • Q

    does it ship to greece taxfree with priority line?

    By harry Oct-17/2017 07:10:17

    A

    Hello harry,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hi, what are the likely customs and import costs if shipping to the UK please?

    By Sebastian Oct-07/2017 09:10:19

    A

    Hello Sebastian,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hey Does the product ship to Tanzania

    By Mdoe Oct-04/2017 12:10:28

    A

    Hello Mdoe,
    Yes, we can ship to your country via

    Unregistered Air Mail 10 - 25 business days $0.10

    Registered Air Mail 10 - 25 business days $1.49

    Expedited Shipping 3 - 7 business days $71.25


  • Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!