Aqara N100 Smart Door Lock Fingerprint Bluetooth Password Unlock Works with Mijia HomeKit Smart Linkage with Doorbell Feature

FAQ for Aqara N100

• Will the Aqara N100 be unlocked by tesla coil?

  Aqara N100 has an anti-electromagnetic design that has passed the safety test GA 374-2019 and cannot be unlocked using tesla coil.

• What unlocking methods does the Aqara N100 support?

  Aqara N100 supports fingerprint lock, password lock, temporary password, phone Bluetooth lock, NFC lock,physical keys and HomeKit lock.

• Does the Aqara N100 support fingerprint unlocking for children and the elderly?

  Yes, it does, but the fingerprint development of children under 7 years old is still immature and the fingerprint of the elderly is seriously worn out, the success rate of unlocking will be reduced. We recommend that the elderly and children use passwords or NFC to unlock, which is safer.

• What NFC devices does the Aqara N100 support?

  Aara N100 supports the NFC function of Xiaomi phone and Xiaomi Mi band 4 to unlock, NFC feature unlocking for other brands on the market is not supported.

• If forget my password, what should I do if make the keyboard lock in a continuous error?

  You can use Mijia App or physical keys to unlock, and the keyboard lock will be lifted, It will not affect the speed and accuracy of the next use.

• Can the Aqara N100 open the door after locking out?

  Using the phone that bind the Mijia App or the fingerprint and password of administrator to unlock.

• Which lock cylinder and lock body used?

  Aqara N100 adopts class-C (the highest level) mortice lock cylinder, even the front panel is damaged, it is still a super safe mechanical lock. The lock body uses Clutch, Unable to use external force to open the lock through clutch, effectively prevent technology theft.

• How long the batteries can be used?

  The theoretical battery life of the door lock is 18 months, and the actual battery life will change according to the actual use environment. The battery performance in the low-temperature environment will be decreased and the battery life will be shortened. Note: The battery life is measured by the Lvmi laboratory under the condition of using 8 original batteries, simulating opening the door 10 times a day (non-double verification mode) and room temperature 25 ℃.

• What should I do if the battery power is run out?

  If the battery of the door lock runs out, the Aqara smart door lock N100 emergency charging interface can be used for power unlocking. The emergency charging interface is in the form of Type-C, which is located at the bottom of the outer panel of the door lock. Portable battery + Type-C wire can be used to power the door lock.

• How to connect the Bluetooth gateway?

  As long as the Aqara N100 is near Bluetooth gateway device which under your Mi account, Aqara N100 will auto connect, and no extra configuration required.

• How does the N110 connect to the Internet? Can it linkage with other smart devices?

  Aqara N100 built in Bluetooth module, it can connect to the Internet via the device with feature of Bluetooth gateway. It can linkage with other smart devices on Mijia App when connected to the Internet. Aqara N100 supports doorbell and one-button arming function, which creates a easier smart experience for you.

• Does Aqara N100 support Aqara series of gateways?

  No, it doesn’t.

• Does Aqara N100 support Aqara Home App?

  No, it doesn’t.

• Does Aqara N100 support connecting multiple mobile phones simultaneously?

  Aqara N100 adopts Bluetooth 5.0 transmission protocol, which is only support one to one connection, so Aqara N100 can only bind one phone, the person who binds the phone is the highest authority administrator.

• How to add or delete fingerprint, password and NFC devices?

  When added Aqara N100 to the Mijia App, you can operate it on the app. You can also short press the set button under the battery cover, and verify the fingerprint or password to enter the local settings mode to manage fingerprint or password.

• What is the standard configuration of Aqara N100 Smart Door Lock?

  The Aqara N100 Smart Door Lock includes: One opening drawing and one instruction manual. One front panel, one rear panel. One lock body, one door buckle plate, one door buckle box, and several retaining screws. One mechanical lock core, two mechanical keys, and eight No. 5 batteries. One big square shaft, one small square shaft, two opposite drawing screws, two positioning studs, and one fixing screw.

• What is the security level of the Aqara N100 Smart Door Lock?

  The product security level of Aqara N100 Smart Door Lock is class B, and the lock core security level is class C, all of which are the highest level. (the standard is GA/T 73mur2015 "Mechanical Anti-theft Lock", an industry standard for door locks compiled by the Ministry of Public Security of the people's Republic of China.)

• What certifications have been passed by Aqara N100 Smart Door Lock?

  The Aqara N100 Smart Door Lock has passed the GA 374mur2019 electronic anti-theft lock, GA/T 73Met 2015 mechanical anti-theft lock, GB21556-2008 lock safety general technical requirements, GB/T 26572 Musi 2011 electronic and electrical products in the limited material limit requirements, BQB Bluetooth certification, SRRC certification.

• What is the material of Aqara smart door lock N100?

  The panel of Aqara smart door lock N100 is made of ABS of IML technology, which can prevent scratches; the rest is made of frosted aluminum alloy with high hardness; coating technology is used for fingerprint identification to effectively prevent scratches and fingerprint residue.

• What lock core is used in Aqara smart door lock N100?

  Aqara smart door lock N100 is a real plug, C-class mechanical lock core.

• What are the advantages of a real core over a fake one?

  The lock core of the real insert is embedded into the inside of the lock body. compared with the false plug, its structural design is more complicated. even if the front panel is destroyed or removed, it still needs a mechanical key to open it, which improves the safety level of the door lock.

• What is protect peephole from unlocking? Does the Aqara smart door lock N100 have protect peephole from unlocking function and how to use it?

  The main purpose of the protect peephole from unlocking function is to prevent lawbreakers from breaking the cat's eye and using special tools to reach into the indoor press handle to unlock. The 2Aqara intelligent door lock N100 has a protect peephole from unlocking design. When opening the door, you must press and hold the anti-peephole button on the indoor handle and press the door handle to open the lock normally.

• How many fingerprints can be entered by Aqara smart door lock N100?

  The Aqara smart door lock N100 can record up to 50 fingerprints.

• How to enter fingerprints?

  There are two ways to enter fingerprints: 1.After installing Mijia App to add the door lock and connect the door lock, enter fingerprints according to the operation prompts of Mijia APP. 2. After the door lock rear panel is opened, press the setting button above the door lock battery compartment to enter the fingerprint according to the voice navigation prompt (you need to add the door lock through Mijia App before turning on the local setting function).

• When entering fingerprints, what if the input is not successful?

  1. Please make sure that the finger that entered the fingerprint is in a dry state and that the fingerprint is not damaged in a large area. 2. In the process of fingerprint input (a fingerprint needs to be entered 7 times for success), please press your finger completely in the fingerprint recognition area and change the input angle as far as possible according to voice or APP prompts (do not enter it repeatedly at the same angle). 3. In order to have a better experience of unlocking, it is recommended to use the thumb of the commonly used hand for input.

• What if the fingerprint verification fails?

  Please make sure there is no stain on the finger, but it is wet or too dry, and press the finger completely in the fingerprint recognition area and try again. if it fails continuously to the fingerprint identification lock, then open the lock with the password first, delete the fingerprint on the App and re-enter it. enter several groups when entering the fingerprint, so as to avoid verification failure due to the problem of the fingerprint itself on a single finger.

• Does the Aqara N100 Smart Door Lock have the function of fingerprint-proof test opening?

  The Aqara N100 Smart Door Lock is protected from test opening in two ways to ensure safety: 1. Aqara N100 Smart Door Lock adopts PB in-depth customized algorithm to effectively prevent false fingerprint unlocking. 2. After 5 consecutive fingerprint verification errors, the door lock will give a local alarm (that is, the door lock will emit a beep code and light display), lock the fingerprint recognition function, and push an alarm message on the APP. 3. Aqara N100 Smart Door Lock adopts the latest self-learning algorithm, which makes it more and more sensitive.

• How many bits of unlock password does Aqara N100 Smart Door Lock support? Does it support imaginary passwords?

  Aqara N100 Smart Door Lock supports the setting of 6'10-bit unlock passwords and supports 20-bit virtual passwords (virtual passwords contain 6'10-bit unlock passwords, and the combination of unlock passwords and imaginary passwords is less than 20 digits). (* an imaginary password refers to adding any garbled code before or after entering the correct unlock password to prevent others from snooping when entering the password).

• What is the maximum number of passwords that can be entered by the Aqara N100 Smart Door Lock?

  You can enter up to 50 sets of passwords.

• Does Aqara N100 Smart Door Lock support set a temporary password?

  Yes.

• What types of temporary passwords does Aqara Smart door Lock N100 support?

  Temporary passwords include one-time temporary passwords and periodic temporary passwords. A one-time temporary password can be created anytime and anywhere after a lock is added to Mi's APP (that is, no Bluetooth connection lock or Bluetooth gateway is required). After a one-time temporary password is created, the lock can only be unlocked once, and the validity period is less than 20 minutes. Periodic temporary passwords cannot be created remotely and can only be created when Bluetooth is normally connected to the door lock of a short-range mobile phone. Periodic temporary password (nanny password), which can be set for a specified period of time (for example, 10-week-old-11-month), running weekly or on certain days of each month. The temporary password can only be unlocked within a valid period of time.

• Does the Aqara N100 Smart Door Lock have the function of anti-test opening with password?

  With anti-password test-open function, the keyboard (password input area) will lock for 5 minutes after 5 consecutive wrong passwords, and give a local alarm (that is, the door lock will emit an alarm tone and light display) and APP pushes the alarm message.

• What if I forget my password, which leads to continuous typing errors and causes the keyboard (password input area) to lock?

  You can use other ways to unlock the lock, such as fingerprint, Bluetooth or NFC, including using an emergency key. After unlocking, the keyboard lock is released, which will not affect the next use.

• How to use Mobile Bluetooth to open the lock?

  After installing Mijia App, on the phone and adding the door lock through Mijia App, enter the home page of Mijia App door lock and press the unlock icon, then press down the door handle to unlock.

• Does the Aqara smart door lock N100 have the function of remotely unlocking?

  In order to ensure the safety of the door lock, when connecting the APP, the door lock does not have the function of remote unlocking. When connected via Homekit and used in conjunction with the home hub, the lock can be opened remotely.

• Which Xiaomi phones support analog NFC card unlocking?

  At present, there are 11 Xiaomi phones that support NFC function, including: Xiaomi 9, Xiaomi MIX3, Xiaomi 8, Xiaomi MIX2S, Xiaomi MIX2, Xiaomi MIX, Xiaomi Note3, Xiaomi Note2, Xiaomi 6, Xiaomi 5, Xiaomi 5s, Xiaomi 5s Plus. MIUI Development Edition users upgrade the system to the latest version to open the Aqara smart door lock N100 key card. MIUI stable Edition users will support it in the latest version.

• What is anti-trailing?

  After the traditional electronic lock is unlocked, it usually waits 5 seconds for 10 seconds before it is re-locked. During this period, other people press down the handle to open the door again. If you encounter a bad person, it will be very dangerous to follow. Aqara intelligent door lock N100, handle rebound immediately lock, put an end to the possibility of secondary unlocking, effective anti-trailing.

• Can the Aqara smart door lock N100 check the status of the door?

  Check the status of the door by sensing whether the corner tongue and oblique tongue on the lock body are protruding or pulling back.

• Under what circumstances will the Aqara Smart door Lock N100 give an alarm?

  The situations in which the Aqara smart door lock N100 has an alarm are as follows: The door is open or not closed (this reminder function needs to be turned on in APP), the lock is not picked up or locked (this reminder function needs to be turned on in APP), the door lock is pried, the battery is low, the password fails to unlock many times, the fingerprint fails to unlock many times, and the millet NFC device fails to unlock many times.

• How often is it most appropriate to change the battery?

  When the battery charge of the Aqara smart door lock N100 is less than 20% (the door lock theory can work for about 3 weeks), the door lock will give a local alarm and send a message to the APP to remind you, and you can replace the battery when you receive the reminder.

• Does the door lock still work properly in cold winter (or hot summer)?

  The Aqara smart door lock N100 can be used normally when the temperature is-25 ℃ ~ 55 ℃ and the humidity is 00.93% RH. Therefore, if the outdoor temperature and humidity value is not in the above range, it is easy to affect the normal use of the door lock.

• Is the Aqara smart door lock N100 waterproof?

  Aqara smart door lock N100 is not waterproof, so it only supports indoor use.

• What type of door is suitable for installation of Aqara intelligent door lock N100?

  Aqara smart door lock N100 is suitable for most of the 40~120mm thick wooden doors, iron doors and security doors on the market.

• How to connect Aqara Intelligent door Lock N100 to Mi App?

  
  The procedure for connecting the door lock to Mijia App is as follows: 

  1. After the door lock is installed, install the battery, wake up the door lock or press the "Settings" button to sound the voice prompt "Please open the APP, to add the Aqara intelligent door lock". 

  2. Click the "+" button in the upper right corner when you enter the APP, of Mi Home. 

  ● "iOS users click the" Bluetooth "icon. 

   ●​"Android users click on" nearby devices "(make sure the phone's Bluetooth is on). 

  3. "In the list of devices, select click Aqara Smart door Lock N100.

  4. According to the APP prompt, simply press the "Settings" button under the rear panel battery compartment of the door lock and enter the PIN code displayed on the APP to complete the pairing.

• Does Aqara Smart door lock N100 distinguish the direction of opening door?

  The Aqara Smart door lock N100 has the function of reversing the hand, that is, both the left door and the right door can be supported.

• Why does the alarm sound continuously after the N100 is installed, and the APP log says "the door is broken"?

  The cause of the problem is that the door lock panel does not fully fit the facade. 
  Solution: 
  1. check the bonding degree of the panel. if it is found that the silicone pad of the panel does not fully fit the facade, please open the rear cover of the indoor panel, remove the sixth battery from top to bottom, tighten this screw, tighten another fixing screw under the inner panel; 
  2. open and close the door and reset the alarm at one time; 
  If the fault alarm still exists, it may be caused by uneven facade, please contact after-sales to arrange door-to-door adjustment;

• Why does the N100 close the door after it is installed and say "the door is not closed", and there is a brief alarm sound?

  Test method: 
   1. open the door, press the corner tongue, press the oblique tongue into the lock body, and the oblique tongue pops up naturally. 
  2. Confirm that the lock log in APP indicates "close the door" and the status is "unlocked". 
  3. If it is the above phenomenon, it means that the lock body is normal and the installation position of the door buckle plate needs to be adjusted.

• Why can't N100 join Aqara branded gateways?

  The transport protocol adopted by N100 is Bluetooth protocol, while the transmission protocol of Aqara branded gateway is Zigbee protocol, and the two protocols cannot communicate with each other, so N100 cannot access Aqara branded gateway. However, the N100 can support Bluetooth gateway devices in App (such as small love alarm clock, Yeelight ceiling lamp, etc.).

• Which software platforms can N100 be added to?

  N100 supports Mijia APP and Apple Home APP, and can interact with other smart devices in Mijia and Home APP (but other devices in Mijia and Apple do not support interconnection).

• Compared with the Mijia lock, what is the advantage of N100?

  Compared with Mijia lock, N100 has a better linkage advantage, with a one-button defense mode, after the configuration of automation, the door lock can achieve one-button automatic linkage and deploy with other intelligent devices to guard your home at all times. In addition, as the world's first door lock to access both Mi and Apple homes, the N100 can be linked not only with a variety of devices in Mi's home, but also with Apple home devices (but other devices in Mi's and Apple's homes cannot be linked to each other). At the same time, in order to improve the user experience, the N100 has added the built-in doorbell of the door lock and can push the doorbell message to the mobile phone, so that you will not miss every important guest.

• Can not update firmware / Firmware updates to 40% or 69% and then gets stuck.

  1. Check whether the Bluetooth connection of the mobile phone is normal;
  2. Check whether the Mijia app software is the latest version;
  3. Check whether the mobile phone system is the latest version;
  4. Door lock firmware version number (check whether the firmware version numbers of the front panel and the rear panel are consistent);
  5. Check Whether the update is normal when you replace your mobile phone;
  6. Check whether the battery is sufficient;

• Use your iphone to scan the HomeKit code, and then the family software prompts "No available device, please stay closer to the device and try again" .

  1. Check whether the door lock powers on for more than 2 hours;
  2. Check whether the door lock is bound to HomeKit;
  3. Check whether the iphone's Bluetooth is on;

• Ios family software can share door lock device with others.

  The door lock in the home app can be shared with other home app users, and the shared person has the HomeKit unlock authorization;

• Bluetooth hub is online but remote door lock is offline.

  1.   Check the Bluetooth hub type and firmware version;
  2.   Check whether the mobile phone is directly connected with the door lock normally.
  3.   Check that the linkage between the door lock and the Bluetooth hub has been created and the signal strength is normal;

• Linkage can not be created between Bluetooth hub and door lock.

  1.  Check whether the Bluetooth hub firmware is the latest version;
  2.  Check that the door lock and the Bluetooth hub are under the same Xiaomi account;
  3.  Check that the Bluetooth mesh is enabled;
  4.  Check that the Bluetooth hub is online;

• Bluetooth hub is offline, but the set automation can be executed.

  Provide screenshots of all devices on the Mijia homepage.

• Bluetooth is online, but the created automation is not executed.

  Check whether there are devices paired with the Mi Control Hub, and provide automation screenshots and Xiaomi account.

• After door lock gets offline, the Bluetooth hub is always online.

  After the door lock gets offline, the gateway will get offline 40 minutes later, and the door lock will power on again within 40 minutes after the door lock gets offline. The door lock can report the time normally and keep online all the time.

• How many sub-devices can the Bluetooth hub load?

  Ordinary Bluetooth hub can load 50 sub-devices, and the Bluetooth hub with Mesh function can load 100 sub-devices.

• After door lock gets offline and powers on again, it still displays offline status in the Bluetooth hub page.

  After the door lock gets offline (it displays offline status under the Bluetooth hub 40 mins after it powers off ), it powers on again, and needs to take 20 minutes to connect to the hub. Then, it can get online.

• Failed to add NFC.

  1.  Check whether the NFC device is a supported device type;
  2.  Check whether the issuance process of the NFC virtual card is correct;
  3.  Check whether the default NFC card is not set;
  4.  Check whether the added device is placed at the center of the number 8 and do not move the device during the adding process;

• The test is normal during installation. In the using process, it is found that the lock body motor does not move after the verification is successful, and the door cannot be opened.

  1. Use the power bank and Type-C cable to temporarily supply power to the door lock (this will restart the door lock) to check whether the door can be verified normally to be opened;
  2. Check whether the above problem leads customers to update the latest firmware to solve the problem;
  3. Check whether the male and female connector pins of the communication cable are normal (whether the pins are misaligned; whether the pin holes are blocked or whether oxides are blocking the communication)
  4. Check whether the communication cable and the junction of the communication cable terminal and the cable are broken or cracked;

• The door lock verification is sometimes normal and sometimes abnormal in the testing process before installation.

  1. Gently move the communication cable between the panels and observe whether there is something different;
  2. Observe whether the terminal pins of the two communication cables between the panels are normal;

• After the door lock powers on, verify the fingerprint, and the indicator light is off; touch the panel, and number keys of the password keyboard can be used normally.

  1. If you have added a door lock to the Mijia app, enter the door lock settings and find the fingerprint version number in "Device Information". If all the fingerprint version numbers are 0, the pairing between the fingerprint sensor and the front panel is abnormal;
  2. Check whether there is any abnormality in the pins and pin holes of the communication cable;

• After it powers on, the motor is reset and the square shaft is inserted, the door can be opened outdoors directly without verification.

  1. Check whether there is no problem with the installation position of the square shaft, and the length of the square shaft is 15-20mm extended from the door facade;
  2. Check whether the panel is installed vertically without misalignment and the lock body is installed without misalignment ;
  3. After the successful verification, check whether the lock body motor will operate once, and then the lock body motor will automatically reset after retracting the latch bolt or 5 seconds later;

• After the installation is completed, the app interface always displays a door open alarm, and the door lock intermittently sound door open alarm.

  1. Open the door, press the assistant bolt, press the latch bolt into the lock body and release, and observe whether the door lock status in Mijia app is lifted to unlock;
  2. Check communication cable terminals between the lock body and the rear panel to see whether the pins are misaligned;

• After the installation is completed, it is difficult or impossible to fully extend/retract the dead bolt when opening the door.

  1.  Check whether there is a sky-ground hook;
  2.  Check whether there is enough space to open the sky-ground hook at the position where the lock body is installed.
  3.  Check whether the communication cable is hooked during the sky-ground hook is opened;
  4.  Check whether the sky-ground hook is cut, and whether to remove any burrs after cutting;

• That the latch bolt extends/extracts is found abnormal in the test before installation.

  1. Observe whether there is friction between the latch bolt hole of the strike and the latch bolt;
  2. Check whether the collision bolt (small latch bolt) on the latch bolt is normally stuck in the strike;

• 1. The panel password area cannot be woken up, the fingerprint input does not respond, the doorbell does not response with touch, and the indicator light is off;<br /> 2. There is no sound when the panel keys are touched, and there is no sound when the fingerprint is verified. The door lock sound in the app has been confirmed to be maximized;

  1. Check whether the male & female pin holes of the front & rear panel are misaligned or blocked by foreign objects.
  2. Check whether the power is on and you are using the dry batteries included in the package;

• The verification can be successful after multiple-time trials. After successful verification, the door can be opened normally, and the software prompts the multiple-time unlock errors.

  Guide the user to maintain the posture of opening the door, keep the posture of grasping the handle when entering the fingerprint, just fine-tune the angle of the finger fingerprint, so that the fingerprint can be entered effectively.

• The alarm will be sounded after the installation is completed and the door is not closed. The software displays the door is not closed.

  Open the door, and press the assistant bolt. Press the latch bolt into the lock body once, and then it naturally extends. Check the door lock status on the software.

• After the installation is successful, the alarm keeps sounding and the software prompts the door is being damaged.

  Tighten the interlock screws above the door lock, press the latch bolt to retract, and release it to reset the alarm.

• After the installation is completed, the door cannot be closed, and it can be pushed to open easily / the dead bolt cannot fully extend when the handle is lifted.

  Check whether the door buckle is aligned with the holes of the lock body and the latch bolt.

• There is no need to verify the password and the door can be opened from outdoors directly. Check whether the handle is reversed.

  Check whether the lock is normal before reverse.

• The password needs to be verified successfully twice before it can be opened outdoors.

  Check whether the square shaft and the panel are installed as required.

• 1. There is no hole in the lock body for fixing the lock cylinder;<br /> 2. There is no hole in the lock body for fixing the screws;<br /> 3. Be short of accessories;

  Provide related unboxing videos / pictures, record SN, and reissue related accessories.

• No voice broadcast or intermittent voice broadcast.

  After the door lock is switched to the mute mode and then adjusted to the maximum volume, the voice broadcast problem still occurs. Replace the front panel (doorbell speaker is on the rear panel).

• The lock cylinder is installed properly and the door cannot be opened with the key.

  Replace lock cylinder & key.

• After unboxing the new lock, single click the set button, and the door lock broadcasts "The door lock is bound, and please verify the administrator's fingerprint or password".

  The door lock boardcasts "Verify administrator fingerprint or password", record the front & rear panel SN, and replace the entire lock.

• N100 supports remote unlock.

  The devices in the home app need a home hub to be used remotely;

• The Smart Door Lock can unlock with Siri.

  Siri voice unlock is implemented by Apple's security mechanism. If you think that voice unlock is not safe, you can choose not to add HomeKit and use it in Mijia app.
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