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Question & Answer
(If you have any other question , please contact us!)
1.Do i need to pay VAT taxes?
Tax free for all EU countries.
2.What's the warranty policy of this bike ?
We offer 2 years warranty for carbon fiber frame , and half year warranty for other components on the bicycle.(for example , the SHIMANO components).
3.What delivery express you use ?
Currently our cooperation delivery expresss company are :DPD/Schenker/Czternastka.
4.What certificate does this bicycle have?
The bicycle pass CE certificate , the bicycle is match EU e-bike policy.
5.Can you send me an invoice after i buy this bicycle?
Yes, we can provide the invoice, you can contact us and give us your email for receiving the invoice.
6.Could i return the bicycle if i feel not satisfy with the bicycle ?And how to return ?
Yes, please return the bicycle within 7 days after you receive it . We will give you our warehouse address, so that you can return the goods. Your could use any delivery express to return the goods. About the shipping fee: if the bicycle is retrun due to quality problem /defect product... , the cost on us , if due to customer's reason (just dont like it , find a better price on other shop , not need it anymore...) the cost is on customer.
Specification
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