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Home > > > Electric Bikes

Customer Questions & AnswersAsk a question

  • All (24)
  • Product information (8)
  • Stock status (2)
  • Payment (1)
  • About shipping (11)
  • Others (2)
  • Q

    Hi, do you deliver in Germany? Is there custom fee? How many days currently for delivery in Germany? Many thanks!

    By Laurent Oct-18/2017 02:10:14

    A

    Hello Laurent,
    FREE SHIPPING to Germany Via Priority Line, 35-40 business days.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

  • Q

    Dear GB team, Do you ship the QiCycle by plane or by train to EU ? Thx and nice day to you

    By Zoey Oct-11/2017 02:10:58

    A

    Hello Zoey,

    It will be shipped by train to EU.

  • Q

    Hello, can it be shipped to France from CN MI warehouse? Thanks

    By KIMI Oct-04/2017 06:10:06

    A

    Hello KIMI,
    Yes, we can ship from CN warehouse.

  • Q

    Can it be shipped to Italy? Will the price remain the same, or is there a risk of the customs duty?

    By Giulia Oct-03/2017 06:10:58

    A

    Hello Giulia,

    We can ship to your country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can it be shipped to Italy? Will the price remain the same, or is there a risk of the customs duty?

    By Giulia Oct-03/2017 06:10:03

    A

    Hello Giulia,

    We can ship to your country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Dear, do you ship in France from CN MI warehoue? Thanks

    By Oli63 Oct-02/2017 06:10:52

    A

    Hello Oli63,
    Yes we can.

  • Q

    Hi! Is there any possibility of shipping to Azerbaijan?

    By Teymur Sep-30/2017 03:09:44

    A

    Hello Teymur,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    What is the maximun weigh that qicycle suport?

    By Pedrp Sep-26/2017 05:09:25

    A

    Hello Pedrp,
    Thank you for your inquiry.

    The max loading: 75kg.

    Let me know if you need any help.

  • Q

    Hi, Do you ship in London?

    By Maxim Sep-18/2017 12:09:54

    A

    Hello Maxim,
    Yes.

    FREE SHIPPING to United Kingdom Via Priority Line.


  • Q

    Hello, I'd like to know if you send to Japan.

    By Shin Sep-18/2017 06:09:30

    A

    Hello Shin,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Prev 1 23Go To: GO

  • Q

    What is the maximun weigh that qicycle suport?

    By Pedrp Sep-26/2017 05:09:25

    A

    Hello Pedrp,
    Thank you for your inquiry.

    The max loading: 75kg.

    Let me know if you need any help.

  • Q

    When will be possible to get your app for this bike in Spanish or English?

    By Federico Jul-09/2017 12:07:16

    A

    Hello Federico,
    Thanks for your inquiry.

    Sorry, the language of the APP cannot be set in Spanish or English.

  • Q

    Hello, Is it possible to get a copy of the certificate that the product has the EN15194 standard ? It's for a shipment in France. Thank you

    By Leonard Jun-30/2017 08:06:33

    A

    Hello Leonard,
    Sorry, there is no the document for it.

    Please feel free to ask if you have further pre-sale questions.

  • Q

    STANDARD CERTIFICATION Hello, I would like to buy your product for France. I have read that your Mi Qicycle respect the EN15194 certification. Is it possible to get a copy of the certificate of qualification ? It necessary to get discounts from the State. Thank you

    By Leonard Jun-30/2017 08:06:49

    A

    Hello Leonard
    Please go to our Support Center here: http://support.gearbest.com/
    For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

  • Q

    Is the handlebar adjustable in height? What is the maximum height of the handlebar and saddle? What ist the distance between saddle and handlebar? This is very important for me.

    By Klaus Redenius-Heber Jun-30/2017 03:06:18

    A

    Hello Klaus,
    Thanks for your inquiry.

    1: Sorry, there is no such data.

    You are able to refer the size on the webpage.

    2: The saddle is adjustable.

    However the handlebar cannot be adjusted.

  • Q

    Are you sure bike can hold only 75 kg?

    By Loris Sep-27/2016 10:09:43

    A

    Hi,Loris

    Thanks for your inquiry.

    We are sure the bike can hold only 75 kg.

  • Q

    Does the QiCycle computer have other language? Or it's only chinese?

    By Edoardo Sep-20/2016 03:09:38

    A

    Hi,Edoardo

    Thanks for your inquiry.

    It is only Chinese.

  • Q

    What is the maximum weight supported by this bike ?

    By yO Sep-15/2016 11:09:02

    A

    Hi,yO

    Thanks for your inquiry.

    The maximum weight supported by this bike is 75KG.

  • Q

    Hello, I would like to ask if this item is planned to be stocked on eu warehouse? Secondly I would like to know which is the safest way to ship it in order to have less chances for extra taxes. Thank you

    By Panagiotis Sep-01/2017 07:09:31

    A

    Hello Panagiotis,


    This item in stock in CN warehouse only.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    How long is it sent when I paid? Is the product available now?

    By Aldroid Jul-24/2017 03:07:37

    A

    Hello Aldroid,

    Yes, it is available now.

    Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


    Please refer to our shipping estimations below:

    1) Expedited Shipping: 3-7 business days

    2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

    3) Priority Line: 5-25 business days (Only available for certain countries)


    Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


  • Q

    Hi, is possible to have invoice for this product? I live in Italy. Thanks. Alessandro

    By Pini Aug-08/2017 01:08:35

    A

    Hello Pini

    Yes, you can download the invoice of the order after the shipment of the order.

    Thank you for your inquiry.

  • Q

    Hi, do you deliver in Germany? Is there custom fee? How many days currently for delivery in Germany? Many thanks!

    By Laurent Oct-18/2017 02:10:14

    A

    Hello Laurent,
    FREE SHIPPING to Germany Via Priority Line, 35-40 business days.


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html

  • Q

    Dear GB team, Do you ship the QiCycle by plane or by train to EU ? Thx and nice day to you

    By Zoey Oct-11/2017 02:10:58

    A

    Hello Zoey,

    It will be shipped by train to EU.

  • Q

    Hello, can it be shipped to France from CN MI warehouse? Thanks

    By KIMI Oct-04/2017 06:10:06

    A

    Hello KIMI,
    Yes, we can ship from CN warehouse.

  • Q

    Can it be shipped to Italy? Will the price remain the same, or is there a risk of the customs duty?

    By Giulia Oct-03/2017 06:10:58

    A

    Hello Giulia,

    We can ship to your country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Can it be shipped to Italy? Will the price remain the same, or is there a risk of the customs duty?

    By Giulia Oct-03/2017 06:10:03

    A

    Hello Giulia,

    We can ship to your country.

    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Dear, do you ship in France from CN MI warehoue? Thanks

    By Oli63 Oct-02/2017 06:10:52

    A

    Hello Oli63,
    Yes we can.

  • Q

    Hi! Is there any possibility of shipping to Azerbaijan?

    By Teymur Sep-30/2017 03:09:44

    A

    Hello Teymur,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    Hi, Do you ship in London?

    By Maxim Sep-18/2017 12:09:54

    A

    Hello Maxim,
    Yes.

    FREE SHIPPING to United Kingdom Via Priority Line.


  • Q

    Hello, I'd like to know if you send to Japan.

    By Shin Sep-18/2017 06:09:30

    A

    Hello Shin,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



  • Q

    thera are no possible to shio ti mexico? i really want this bike =(

    By Minguer Sep-10/2017 02:09:41

    A

    Hello Minguer,

    I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time.

    We will aim at improving this as soon as possible.


    Please kindly check out our other available items here: http://www.gearbest.com/new-products/

    Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Prev 1 2Go To: GO

  • Q

    Hi there, I live in Italy. I'd like to know if I'm going to pay customs duties getting this product. Of course I'd like to avoid these taxes. Moreover, where are you settled? How the guarantee works? Thanks for your help. Have a nice day. Francesco

    By Francesco Jul-05/2017 02:07:53

    A

    Hello Francesco,


    If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations.


    For more details, please check your local customs website.

    See our FAQ's here: http://www.gearbest.com/about/faq.html


  • Q

    Hola este producto tiene cargos de aduana en belgica?

    By JORGE ORTIZ Nov-07/2016 04:11:16

    A

    Hello JORGE ,
    Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
    For more details: http://www.gearbest.com/about/faq.html