All
Product keywords
Please enter the email address account

Customer Q&A

  • All(95)
  • Product Information(68)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(17)
  • Others(6)
Q

Hello, is 150w the lamp power or total power of Projector?

By Natty Nov-15/2018 17:55:35

A

Hello Natty,

150W is the total power of the projector.


Q

How i can use DTV ? I can use analogic when i plug the cable in the back but is analogic, about DTV how can i use and scan

By customer Nov-06/2018 11:52:00

A

Hello Customer,


First you need to determine if your country has a digital TV signal, then select the source, then DTV, and then the local country.

Let me know if you need any further assistance. 


Q

Support DVB-T4?

By Antonis Sep-16/2018 18:47:13

A

Hello Antonis, 
Thanks for your inquiry.

No it is not compatible with DVB-T4.

Q

how do you set the digital tv in Ghana? is it multi system mean will it work any where in the world. sorry cant find my manual

By Yawusa Awudu Sep-04/2018 14:30:08

A

Hello Yawusa,


First, you need to determine whether the country has a digital TV signal, and then select the DTV option in the menu to select the corresponding country.

Q

Hello, how I can see 3D movies from my media player?

By salsa 2 Jun-20/2018 19:44:34

A

Hello Salsa,

Projector needs to connect Blu-ray DVD and wear red and blue 3D glasses.

Q

Do you send to Brazil?

By Matheus May-17/2018 17:21:57

A

Hello Matheus,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Does it support analogic TV signal ?

By Giovanni Apr-11/2018 13:08:02

A

Hello Giovanni,

Yes,it supports analogic TV signal.Thank you.

Q

Supports frame/image interpolation effect?

By Antonis Tachliampouris Apr-02/2018 13:59:19

A

Hello Antonis,

I apologize for my late response.

It does not support frame/image interpolation effect.Hope you may understand us.

Q

Support DVB-T2?

By Diego Mar-23/2018 03:33:23

A

Hello Diego,
It supports DVB-T2.


Q

Should I pay extra taxes in the customs to get my product?? I live in México, do you have experience with another client?? Than u :)

By Xurxo Feb-26/2018 21:24:25

A

Hello Xurxo,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.


Q

Hello, is 150w the lamp power or total power of Projector?

By Natty Nov-15/2018 17:55:35

A

Hello Natty,

150W is the total power of the projector.


Q

How i can use DTV ? I can use analogic when i plug the cable in the back but is analogic, about DTV how can i use and scan

By customer Nov-06/2018 11:52:00

A

Hello Customer,


First you need to determine if your country has a digital TV signal, then select the source, then DTV, and then the local country.

Let me know if you need any further assistance. 


Q

Support DVB-T4?

By Antonis Sep-16/2018 18:47:13

A

Hello Antonis, 
Thanks for your inquiry.

No it is not compatible with DVB-T4.

Q

how do you set the digital tv in Ghana? is it multi system mean will it work any where in the world. sorry cant find my manual

By Yawusa Awudu Sep-04/2018 14:30:08

A

Hello Yawusa,


First, you need to determine whether the country has a digital TV signal, and then select the DTV option in the menu to select the corresponding country.

Q

Hello, how I can see 3D movies from my media player?

By salsa 2 Jun-20/2018 19:44:34

A

Hello Salsa,

Projector needs to connect Blu-ray DVD and wear red and blue 3D glasses.

Q

Does it support analogic TV signal ?

By Giovanni Apr-11/2018 13:08:02

A

Hello Giovanni,

Yes,it supports analogic TV signal.Thank you.

Q

Supports frame/image interpolation effect?

By Antonis Tachliampouris Apr-02/2018 13:59:19

A

Hello Antonis,

I apologize for my late response.

It does not support frame/image interpolation effect.Hope you may understand us.

Q

Support DVB-T2?

By Diego Mar-23/2018 03:33:23

A

Hello Diego,
It supports DVB-T2.


Q

Should I pay extra taxes in the customs to get my product?? I live in México, do you have experience with another client?? Than u :)

By Xurxo Feb-26/2018 21:24:25

A

Hello Xurxo,

We are sorry that we are unable to predict or avoid the customs tax.

If you want to know detailed information, you can contact local post office to check it.


Q

Can this work on any gaming consoles or laptops?

By Kautaq ammkak Feb-04/2018 05:56:01

A

Hello Kautaq, 
It works on any gaming consoles or laptops.

Let me know if you need any help.

Q

Do you know when it will be available in eu warehouse again?

By Stergios May-05/2017 10:28:55

A

Hello Stergios,
Dispatch: Ships between May 8 - May 9.


Q

Hello. Did you send this projector from EU or from china warehouse? How much real lumes this projector have? Thank U.

By Edgaras Jan-04/2017 16:56:31

A

Hello Edgaras, 


Thank you for your inquiry.

We ship it from China.

It has 3000 lumens.

Q

Hello, When will it be available again from EU WAREHOUSE? Thanks

By Azolcsosag Jun-09/2016 15:10:05

A

Hello,

Yes, the item is in stock in EU wearhouse now.

Welcome to buy items on our website.

Q

are you a Chinese , I want to talk with you about the payment by cellphone

By Charlie Aug-18/2016 10:18:00

A

Hello Charlie, 

We are Chinese.
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

Do you send to Brazil?

By Matheus May-17/2018 17:21:57

A

Hello Matheus,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Do you know when it will be available in eu/uk warehouse again?

By Nagy Henrik Jun-21/2017 09:16:09

A

Hello, Nagy

Thank you for the inquiry.

Sorry, due to supplier's issues, we do not plan to put the item in our EU warehosue now.

Please feel free to contact us if you have additional questions.

Q

If I order it, will I have to pay an extra tax when I'll get it from the post office in Cyprus?

By Demetris May-07/2017 09:00:18

A

Hello Demetris,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

can you deliver via registered air mail.if yes tell me shipping cost

By sakelxen Mar-15/2017 16:30:31

A

Hello sakelxen ,

Yes ,we can deliver via registered air mail.                                                                                                                                                   You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Hi, for italy I have to pay customs fees? thanks

By marco Mar-14/2017 11:41:10

A

Hello marco


Thank you for your inquiry.

You will have to pay for it if there is any customs fee.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Expedited shipping means private courrier and no possibility to avoid taxes.Can you deliver the product with registered and only registered post If yes tell me shipping cost

By sakelxen Mar-11/2017 13:22:52

A

Hello sakelxen,

The tax isn't related to the shipping method you choose.

It depends on the custom in your country.

You can choose the shipping methods and check the shipping cost on the check out page.

Thanks for your interest.

Q

Hello, I have a question, do you know if I will pay some custom if I order tis prduct ? Thanks

By akkas Jan-20/2017 10:45:54

A

Hello akkas,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs taxand any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

Dear sirs, Is there any possibility that this product could be shipped from a european wharehouse in order to avoid custoums? Regards

By Hcassis Jan-05/2017 17:26:36

A

Hello Hcassis,

The item can only be shipped from China warehouse or ES warehouse.

Q

Hola: ¿Realizan envios a Las Islas CANARIAS, ESPAÑA? Gracias. Hello: Do you ship to Las Islas CANARIAS, SPAIN? Thank you.

By GUILLERMO Nov-30/2016 09:38:46

A

Hola GUILLERMO,

Podemos enviar a Las Islas CANARIAS, ESPAÑA, por lo general, podemos enviar a la mayoría de los países del mundo.

Gracias por su atención.


Q

hello can you tell more information about shipping, which method do you use ? what means Priority Line? and Expedited Shipping? you send this product by dhl or .....? to morocco. thank you

By akou Oct-06/2016 22:15:06

A

Hello akou,
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

hello sir how can i play the 3D movies.directly via pen drive otherwise we have to connect bluray player .

By TAMEEM ANSARI Oct-14/2017 09:54:22

A

Hello TAMEEM, 
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.


It seems that you are unable to pay for it with  pen drive.

You may try to choose another payment method for the order.

If you pay by Wire Transfer,Western Union,please contact us for further details.

Q

hi, if i would have any problem with the projector, for example, it dont work properly, i will have warranty?, what type of warranty? i will have to send the projector to china? best regards

By alejandro May-15/2017 16:58:56

A

Hello alejandro
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Does built-in tuner support mpeg-4? Something more about shipping. Priority line is made with EMS

By sak Jan-06/2017 14:21:04

A

Hello sak,


1. It can support mpeg-4, but part of the MPEG-4 compression rate is too high, it is possible that it may not support.

2. The Priority line is not made with EMS, it will be Italy priority line, Spain priority line and so on, when your order has arrived in your country, it will be delivered by your local post office.


Q

Can A iPhone 5 and a I pad hook up and show movies , I have Netflix install in my iPad and phone , want to know before I buy it

By James May-26/2016 23:00:09

A

Hello James,
Thanks for your inquiry. It could not be used on iPad or iPhone.

Q

Tv digital is DVB-T or ISDB-T.

By Martin May-18/2016 23:27:19

A

Hi,

The item is Dvb-T2, compatible with Dvb-T,Atv.

Q

what is the sales code for this product

By Willock Apr-10/2016 19:17:15

A

Hello Willock,

Thank you for your inquiry,it is in Discount 51% OFF.So there isn't any other promotion code for it.Have a nice day.