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Customer Questions & Answers

  • All(98)
  • Product Information(50)
  • Stock Status(13)
  • Payment(7)
  • About Shipping(25)
  • Others(2)
Q

انا اعشق هذه الطائرة واريد الحصول على واحد بالمجان انا فقير و شكرا

By Rebouh Jun-25/2017 01:50:41

A

Hello Rebouh,
http://www.gearbest.com/about/get-it-free.html

Q

Wonder if Gearbest offer for purchase batteries and blade for this drone

By Dr. Jan-06/2017 20:18:37

A
Q

I would like to know if this model is Left Hand Throttle or right hand throttle. Thanks

By Fernández Dec-23/2016 11:38:04

A

Hello Fernández,

It is Left Hand Throttle.

Q

The product comes with the camera? It comes with gimbal ? It comes with support for GoPro ? Thanks

By Hendrix Sep-19/2016 15:45:05

A

Hi,Hendrix

Thanks for your inquiry.

Package Contents: 1 x CX - 20 Auto-Pathfinder RC Quadcopter, 1 x Transmitter, 1 x Charger, 1 x Copter Battery

The camera is not included.

The gimbal is not included.

It is with camera mounting base.

You can put your GoPro on it.


Q

It is open source version?

By Sergio Sep-16/2016 10:32:08

A

Hi,Sergio

Thanks for your inquiry.

It is open source version.

Q

This model is RTF?

By Michael Sep-01/2016 16:59:00

A

Hi,Michael

Thanks for your inquiry.

Package Contents: 1 x CX - 20 Auto-Pathfinder RC Quadcopter, 1 x Transmitter, 1 x Charger, 1 x Copter Battery

It is RTF.

Q

Does this unit have waypoint app .

By Waitak Aug-26/2016 06:48:33

A

Hello Waitak,
No,it has no waypoint app.  
Let me know if you need more assistance.

Q

Can you ship to Canada?

By Vincent Aug-12/2016 15:24:23

A

Hello Vincent,
Yes, we can ship the item to Canada.

Q

Hello dear gearbest.com, I would like to ask you if the item in EU warehouse is the open source one? Thanks!

By Nikolay Jul-19/2016 21:32:19

A

Hi,Nikolay

Thanks for your inquiry.

The item in EU warehouse is the open source one.

Q

Hello is this the new version with usb connector downside and is the open source version really?

By phom Jul-15/2016 12:14:52

A

Hi,phom

Thanks for your inquiry.

It is no new version with usb connector downside.

It is no open source version.

Q

Wonder if Gearbest offer for purchase batteries and blade for this drone

By Dr. Jan-06/2017 20:18:37

A
Q

I would like to know if this model is Left Hand Throttle or right hand throttle. Thanks

By Fernández Dec-23/2016 11:38:04

A

Hello Fernández,

It is Left Hand Throttle.

Q

The product comes with the camera? It comes with gimbal ? It comes with support for GoPro ? Thanks

By Hendrix Sep-19/2016 15:45:05

A

Hi,Hendrix

Thanks for your inquiry.

Package Contents: 1 x CX - 20 Auto-Pathfinder RC Quadcopter, 1 x Transmitter, 1 x Charger, 1 x Copter Battery

The camera is not included.

The gimbal is not included.

It is with camera mounting base.

You can put your GoPro on it.


Q

It is open source version?

By Sergio Sep-16/2016 10:32:08

A

Hi,Sergio

Thanks for your inquiry.

It is open source version.

Q

This model is RTF?

By Michael Sep-01/2016 16:59:00

A

Hi,Michael

Thanks for your inquiry.

Package Contents: 1 x CX - 20 Auto-Pathfinder RC Quadcopter, 1 x Transmitter, 1 x Charger, 1 x Copter Battery

It is RTF.

Q

Does this unit have waypoint app .

By Waitak Aug-26/2016 06:48:33

A

Hello Waitak,
No,it has no waypoint app.  
Let me know if you need more assistance.

Q

Hello dear gearbest.com, I would like to ask you if the item in EU warehouse is the open source one? Thanks!

By Nikolay Jul-19/2016 21:32:19

A

Hi,Nikolay

Thanks for your inquiry.

The item in EU warehouse is the open source one.

Q

Hello is this the new version with usb connector downside and is the open source version really?

By phom Jul-15/2016 12:14:52

A

Hi,phom

Thanks for your inquiry.

It is no new version with usb connector downside.

It is no open source version.

Q

the radio is mode 1 or mode 2?

By martteo Jul-10/2016 06:50:55

A

Hello martteo,
Thanks for your inquiry. It is mode 2.

Q

Qual a diferença entre US plug e plug UE? Posso montar uma xiaomi yi nesse quadcoptero ?

By Alex Jun-22/2016 16:08:22

A

Hello Alex,
They are different in charger plug and voltage. It can mount xiaomi yi camera but needs gimbal: http://www.gearbest.com/rc-parts/pp_110479.html.

Q

When is this product available again in EU stock?best regards

By joao May-31/2016 22:56:09

A

Hello,

Yes, the item is avalible in EU now.

Welcome to buy items on our website.

Q

Hi When will you have stock in the EU again? Best regards

By Nicolas Christensen May-30/2016 13:02:59

A

Hello,

The item is in stock in the EU now.

Q

hi please could you tell me if you have this in stock on eu warehouse and how long to ship thanks you

By Cristian Jan-20/2016 04:39:40

A
Hi Cristian,
This item is in stock for immediate shipping in the EU warehouse now. We generally need 1 to 2 working days to arrange the shipping after you make the payment. We hope you enjoy shopping here with us.
Q

Is the product still available? Will this Cheerson CX-20 come from EU warehouse to UK and be free from import duty and VAT? Thanks Ian

By Ian Jan-14/2016 10:13:15

A
Hi Ian,
This item is in stock for immediate shipping in the EU warehouse now. If the package is sent from EU warehouse, you do not need to pay the taxes. We hope you enjoy shopping here with us.
Q

Can you ship this product to Netherlands? will it be shipped from your EU wharehouse?

By Ronald Jan-06/2016 22:34:53

A
Hi Ronald  ,  
It can be shipped to Netherlands but it is not available shipped from EU warehouse. Please feel free to ask if you have further pre-sale questions. 
Q

Hi Do you have stock of this in your EU warehouse. Regards Luke

By luke Dec-02/2015 23:02:03

A
Hi luke,
This item is in stock for immediately shipping now in the EU warehouse. We hope you enjoy shopping here with us.
Q

Hey, when is the EU Stock available?

By Dirk Rissland Nov-29/2015 14:18:47

A
Hi Dirk, I am sorry that this item is unavailable in EU for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We are trying to replenish this item in EU as much as we can. Please kindly continually concern this item on our website.  Thank your for your inquiry. Please feel free to ask if you have further questions. 
Q

Hi. Do you have this item in stock Please?? Thankyou , i look forward to your reply kind regards Karen

By karen Nov-23/2015 12:56:30

A
Hi karen,
This item is in stock for immediately shipping now. We hope you enjoy shopping here with us.
Q

Hi When you will have the Cheerson CX20 in EU store...? there is any available date...? I'm waiting your answer many thanks

By jamude Nov-17/2015 16:19:12

A
Hi jamude, I am sorry that this item is out of stock in EU for now. We can not sure when it will be available in EU stock.  It depends on the customers' demand and the production of this item. We are trying to replenish this item in EU as much as we can. Please kindly continually concern this item on our website. Thank your for your inquiry. Please feel free to ask if you have further questions. 
Q

buonasera posso sapere quando il prodotto in questione sara disponibile??

By burla renato Nov-13/2015 17:20:42

A
Hi burla,
This item is in stock for immediately shipping now. We hope you enjoy shopping here with us.
Q

انا اعشق هذه الطائرة واريد الحصول على واحد بالمجان انا فقير و شكرا

By Rebouh Jun-25/2017 01:50:41

A

Hello Rebouh,
http://www.gearbest.com/about/get-it-free.html

Q

Buongiorno vorrei sapere se il modello e RTF e il prezzo compreso di spedizione consegnato in Italy. Grazie

By Antonio May-12/2016 13:15:06

A

Hi,Antonio

Thanks for your inquiry.

It is RTF.

Package Contents: 1 x CX - 20 Auto-Pathfinder RC Quadcopter, 1 x Transmitter, 1 x Charger, 1 x Copter Battery.

The shipping cost to Italy is $21.37 if you chose priority direct mail.

The shipping cost to Italy is $82 if you chose  standard Shipping.

Q

to send to Spain have to pay customs? Thanks.

By Omar May-05/2016 18:22:21

A

Hello Omar,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

What is the price in sterling the UK pound

By Tony Feb-18/2016 22:38:34

A

Hello Tony,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.

 


Q

can you order by phone,if so no.please

By ronald ortscheid Jan-06/2016 15:42:38

A
Hi Ronald, you can order on GearBest by phone. Please kindly download the App at https://play.google.com/store/apps/details?id=com.globalegrow.app.gearbest&hl=en
Thank you for your inquiry. Have a nice day!
Q

Volevo sapere se mi è possibile pagarlo alla consegna. quanti giorni devo aspettare dall'ordine alla consegna. mi servirebbe per il giorno 20-12-2015 (regalo di Natale) altra domanda, la telecamera è incluso nel prezzo? Vi ringrazio per la vostra cortese e breve risposta. Cordiali saluti. Fulvio P.S. il mio indirizzo di eventuale consegna è : Fulvio Spadaccini Via Monterosa n. 1 23887 - Olgiate Molgora (Lc) Italia.

By Fulvio Dec-07/2015 20:48:31

A
Hi Fulvio,I am sorry that this item is unavailable for free shipping method because it can not be shipped via flat shipping. The delivery cost depends on the shipping method, destination country, package's weight and volume. Please add the items you want to cart, and then choose the destination country.  The estimate shipping cost and total amount will be displayed for each shipping method.The estimated shipping time: Standard Shipping:7-15 working days.Generally we need 3-5 business days (excluding non-working days) for processing your order. Total Delivery Time = Processing Time + Packaging Time + Shipping Time  We can only accept payment in advance. Thank you for your inquiry. Please feel free to ask further presale questions.
Q

hello. if i will order this item. would you please write on the label that the price is 68$ (USD)?

By Eli Nov-11/2015 12:24:27

A
Hi Eli, If you have special instructions for your order such as dropshipping order, gift order etc, please leave us message when you checkout. We will do best to help you. Thank you for your kind understanding. Please feel free to ask further presale questions. 
Q

Can you ship to Canada?

By Vincent Aug-12/2016 15:24:23

A

Hello Vincent,
Yes, we can ship the item to Canada.

Q

Hola Se suele pagar algo mas en Aduana??? Hi Have i to paid any tax in Custom???

By Fran Mar-30/2016 15:29:05

A

Hello Fran,

Thank you for your inquiry,we can ship it to Aduana.

Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

Este producto tiene envío gratis a España? Gracias

By Ubeda Mar-07/2016 02:14:35

A

Hello Ubeda,                                                                                                                                                                                                                 

You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  

The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Free shipping to Russia is possible.

By yuri Jan-31/2016 23:50:34

A
Hi yuri  , 
The free shipping is only for the flat rate shipping. But the item is not available ship via flat rate shipping. Delivery cost depends on the available shipping method and weight, along with the shipping time and the destination country. Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method. Please feel free to ask if you have further pre-sale questions. 
Q

Puede ser enviado a Honduras

By David Madrid Jan-20/2016 18:44:46

A
Hi David,
We can not send this item to Honduras. 
Q

Is this available shipping in the Philippines?

By JZ Sagario Jan-20/2016 00:23:12

A
Hi,
We can ship to Philippines.
Q

Tienes envio para Mexico?

By Jorge Rodriguez Jan-17/2016 00:23:37

A
Hi Jorge,
We can ship to Mexico. 
Q

es ce que l,expédition peu ce faire au Canada??? et est il encore disponible? ou bien son rabais est terminer mercie.

By real larouche Jan-08/2016 22:17:02

A
Hi Real Larouche, this product is still available. It can be sent from China warehouse by courier to Canada.Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

Hi, I like to know if the product is complete (drone+battery+charger+ radio 6ch) and also if you can ship it to italy. Regards Alessio

By alessio Jan-03/2016 17:31:01

A
Hi,
Package Contents: 1 x CX - 20 Auto-Pathfinder RC Quadcopter, 1 x Transmitter, 1 x Charger, 1 x Copter Battery
We can ship to Italy.
Q

Здравствуйте, поставлется ли товар в Россию? и есть ли на него трек номер? спасибо

By Dmitriy Dec-29/2015 15:53:56

A
Hi Dmitriy, the available shipping methods and shipping cost of this item from China stock to Russia: Standard Shipping $64.00. Please note the actual shipping price will be shown on the order page. We will offer a tracking number after dispatch of your package. Thank you for your inquiry. Best Wishes for 2016. 
Q

Bonsoir que veut dire plug UE merci

By meguebel Feb-15/2016 21:10:31

A
Hi Meguebel, the EU plug version means that this item comes with EU adapter. Thank you for your inquiry. Please feel free to ask further pre-sales questions.
Q

Hi since I see CX-20Min stock in EU warehouse I do not have to pay any taxes upon receipt in Greece, correct me if I am wrong please.

By Dennis Jan-04/2016 19:05:40

A
Hi Dennis,
You do not need to pay Customs if the package is sent from the EU warehouse. We hope you enjoy shopping here with us.