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Customer Q&A

  • All(85)
  • Product Information(60)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(16)
  • Others(5)
Q

Hello, Does this have warranty? What if the product stops working after a month or so?

By Bruno Caseiro Jun-20/2018 11:46:15

A

Hello Bruno
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

this headset is compatible with xbox one s?

By Luiz May-16/2018 14:44:06

A

Hello Luiz,

No, sorry.

Compatible with: Computer 
Connecting interface: 3.5mm,USB 

Q

Why is the disparch so late?

By Andrija Apr-17/2018 22:21:00

A

Hello Andrija,


Generally, most of our items will be shipped within 3-7 business days after payment. 

However, the exact processing time varies depending on the item.



Q

Canwork with xbox 360?

By Ana Apr-14/2018 15:38:14

A

Hello Ana, 
No ,I am sincerely sorry that it can not .

Q

Is It Stereo?

By Pedro Aguiar Feb-04/2018 23:13:14

A

Hello Pedro, 
Yes ,this item is EACH G2000 Gaming Headset Stereo Sound 2.2m Wired Headphone Noise Reduction with Microphone for PC Game .

Q

how long is the cable to connect the headphones to usb portal?

By Ricardo Rosa Jan-23/2018 08:28:55

A

Hello Ricardo,
For the item, please note that the cable is 2.2 meters.


Q

Can i connect it to my xiaomi smartphone? (I mean only for audio)

By John Jan-10/2018 11:54:40

A

Hello John,

We are sincerely sorry that it is not for your Smartphones directly,you need add Combo line.


Q

I do not know if the last message was sent, so I am sending to you again, you can declare the product as a gift? I just made the purchase and the payment has already been confirmed. thank you

By João Victor Oct-26/2017 16:05:47

A

Hello João,

We are sorry that we are unable to declare the order with a gift for we will be punished if it is found.

Hope you can understand that.


Q

I made the purchase, can you declare the product as a gift?

By João Victor Oct-26/2017 15:52:25

A

Hello João, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is it comming with a driver? And is it cash on delivery?If it is cash on delivery i will immediately purchase this ASAP

By Morcilla Oct-21/2017 04:45:23

A

Hello Morcilla,

 

Sorry, our website not support cash on delivery.


Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

this headset is compatible with xbox one s?

By Luiz May-16/2018 14:44:06

A

Hello Luiz,

No, sorry.

Compatible with: Computer 
Connecting interface: 3.5mm,USB 

Q

Canwork with xbox 360?

By Ana Apr-14/2018 15:38:14

A

Hello Ana, 
No ,I am sincerely sorry that it can not .

Q

Is It Stereo?

By Pedro Aguiar Feb-04/2018 23:13:14

A

Hello Pedro, 
Yes ,this item is EACH G2000 Gaming Headset Stereo Sound 2.2m Wired Headphone Noise Reduction with Microphone for PC Game .

Q

how long is the cable to connect the headphones to usb portal?

By Ricardo Rosa Jan-23/2018 08:28:55

A

Hello Ricardo,
For the item, please note that the cable is 2.2 meters.


Q

Can i connect it to my xiaomi smartphone? (I mean only for audio)

By John Jan-10/2018 11:54:40

A

Hello John,

We are sincerely sorry that it is not for your Smartphones directly,you need add Combo line.


Q

I am confused, does this headset have a 3.5mm single audio jack or dual audio jack?

By A. Ahmed Sep-30/2017 19:00:16

A

Hello A.,

You can check it here http://prntscr.com/grudp9 and you will understand it.

Q

Is it for xbox360 or any other platform other than a computer?

By jackson Jul-21/2017 01:58:07

A

Hello jackson,

This item can be used for both Xbox360 and a computer.

Q

Funciona normal no computador ?

By Caio Giomo Jul-19/2017 19:07:41

A

Hello Caio,


Yes, it can work normal on the computer.


Let me know if you need any further assistance. 


Q

Is it over-ear?

By Victor Jul-09/2017 06:26:43

A

Hello Victor,
Thanks for your inquiry.

Yes, it is Over-ear.

Q

How long is the cable?

By Flo Jun-30/2017 07:13:24

A

Hello Flo,
Thanks for your inquiry.

The cable length is 2.2m.

Q

When will you have this available in the warehouse of china? I'm very interested on distributing this item in Mexico

By Alberto Aug-19/2016 21:45:29

A

Hello Alberto,
Yes, we have stock, please feel free to order it. 
Best Regards

Q

Olá moro no brasil e queria saber se , se eu pagar o fone por via deposito ele chega em quantos dias ? e tambem eu vou ser taxado ?

By Master May-25/2017 09:09:11

A

Hello Master,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Moro no Brasil e queria saber se tenho que pagar algo mais do que o preço do produto

By Guilherme Apr-28/2017 23:59:13

A

Hello Guilherme,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why is the disparch so late?

By Andrija Apr-17/2018 22:21:00

A

Hello Andrija,


Generally, most of our items will be shipped within 3-7 business days after payment. 

However, the exact processing time varies depending on the item.



Q

I do not know if the last message was sent, so I am sending to you again, you can declare the product as a gift? I just made the purchase and the payment has already been confirmed. thank you

By João Victor Oct-26/2017 16:05:47

A

Hello João,

We are sorry that we are unable to declare the order with a gift for we will be punished if it is found.

Hope you can understand that.


Q

I made the purchase, can you declare the product as a gift?

By João Victor Oct-26/2017 15:52:25

A

Hello João, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Is it comming with a driver? And is it cash on delivery?If it is cash on delivery i will immediately purchase this ASAP

By Morcilla Oct-21/2017 04:45:23

A

Hello Morcilla,

 

Sorry, our website not support cash on delivery.


Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

ola esse headset pega no celular

By vic May-20/2017 20:58:28

A

Hello vic.


EACH G2000 is a professional gaming headset for computer game players.  It can't be used in phone or receving the call.


Q

ola esse headset pega no celular

By vic May-20/2017 20:58:26

A

Hello vic.


EACH G2000 is a professional gaming headset for computer game players.  It can't be used in phone or receving the call.


Q

ola esse headset pega no celular

By vic May-20/2017 20:58:26

A

Hello vic.


EACH G2000 is a professional gaming headset for computer game players.  It can't be used in phone or receving the call.

Q

Since the customs duties for Bosnia and Herzegovina?

By Selman Huskic Apr-19/2017 15:00:32

A

Hello Selman,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Moro no Brasil, Minas Gerais, para o Brasil tem imposto? se tem quanto fica?

By Junyo Mar-08/2017 01:40:22

A

Hello Junyo
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

no envio e na minha residencia ou tem que pegar nos correios

By wesleygomesconta01 Feb-17/2017 20:00:15

A

Olá wesley gomesconta01,

Obrigado por sua pergunta.

Sim, nós entregaremos isto a sua casa.


Q

Hello, Does this have warranty? What if the product stops working after a month or so?

By Bruno Caseiro Jun-20/2018 11:46:15

A

Hello Bruno
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

This headset is 7.1?

By Fernando Feb-05/2017 20:17:06

A

Hello Fernando
Yes, it is.

Q

Hello, you could use the phone

By soulayman kada Oct-02/2016 06:55:30

A

Hello soulayman,

You can't use it with your phone. Thanks for your attention. 

Q

the phone has the option to switch the microphone from left to right?

By Fabio de Lima Sep-30/2016 04:29:37

A

Hello Fabio,
Yes,the phone does not have the option to switch the microphone from left to right .

Q

how long it takes to come to Croatia

By Simone Aug-19/2016 12:02:23

A

Hello Simone,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html