All
Product keywords
Please enter the email address account

Customer Q&A

  • All(68)
  • Product Information(48)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(9)
  • Others(6)
Q

What material ,other than ABS and PLA does the pen take? For example can it take nylon,wood etc?

By Dimitris May-31/2017 21:05:01

A

Hello Dimitris, 
Thanks for your inquiry.


Please note that it supports ABS filament

Q

what diameter filament does it use does it support 1.75 PLA filament

By chas Feb-17/2017 23:23:27

A

Hello chas


Thank you for your inquiry.

Nozzle diameter: 0.4 - 0.7mm. 

Yes, it requires 1.75 PLA filament.

Thank you, Let me know if you need any help.

Have a nice day!


Q

quali filamenti si possono usare per questa penna? se si puo scriva il link. Grazie

By ikarus Feb-08/2017 19:12:16

A

Hello ikarus,
Please see this link: http://www.gearbest.com/3d-printer-supplies/pp_587636.html  

Q

Does this pen support PLA?

By potential customer Feb-04/2017 19:18:42

A

Hello potential,


Yes, it supports PLA.

Thanks for your inquiry.

Q

Can PLA be used with this 3s pen?

By Arto Jan-30/2017 00:04:12

A

Hello Arto,


Yes, it supports PLA.

Thanks for your inquiry.


Q

How to adjust heating tempreature on this pen?

By Donatas Jan-03/2017 11:30:13

A

Hello Donatas, 


Thank you for your inquiry.

Please check :http://prntscr.com/drfhx4

Q

Does this include filaments?

By Customer Dec-15/2016 17:50:46

A

Hello Customer,

It includes filaments.

Thanks for your attention.

Q

Does this product come with instructions and any templates?

By TT Dec-15/2016 08:12:27

A

Hello TT,

Yes, the item will come with the Manual.

Best Regards

Q

how long does the delivery to italy takes? Thank you

By roberta Dec-11/2016 21:17:46

A

Hi roberta,


Please kindly view http://www.screencast.com/t/WoQtGYTF8ffk

Have a nice day.

Q

If you buy a black pen, can you use other colors in it? Or can you only use one color per pen?

By Heather Smith Dec-08/2016 21:18:01

A

Hello Heather,

You can use other colors in it.

Thanks for your attention.

Q

What material ,other than ABS and PLA does the pen take? For example can it take nylon,wood etc?

By Dimitris May-31/2017 21:05:01

A

Hello Dimitris, 
Thanks for your inquiry.


Please note that it supports ABS filament

Q

what diameter filament does it use does it support 1.75 PLA filament

By chas Feb-17/2017 23:23:27

A

Hello chas


Thank you for your inquiry.

Nozzle diameter: 0.4 - 0.7mm. 

Yes, it requires 1.75 PLA filament.

Thank you, Let me know if you need any help.

Have a nice day!


Q

quali filamenti si possono usare per questa penna? se si puo scriva il link. Grazie

By ikarus Feb-08/2017 19:12:16

A

Hello ikarus,
Please see this link: http://www.gearbest.com/3d-printer-supplies/pp_587636.html  

Q

Does this pen support PLA?

By potential customer Feb-04/2017 19:18:42

A

Hello potential,


Yes, it supports PLA.

Thanks for your inquiry.

Q

Can PLA be used with this 3s pen?

By Arto Jan-30/2017 00:04:12

A

Hello Arto,


Yes, it supports PLA.

Thanks for your inquiry.


Q

How to adjust heating tempreature on this pen?

By Donatas Jan-03/2017 11:30:13

A

Hello Donatas, 


Thank you for your inquiry.

Please check :http://prntscr.com/drfhx4

Q

Does this include filaments?

By Customer Dec-15/2016 17:50:46

A

Hello Customer,

It includes filaments.

Thanks for your attention.

Q

Does this product come with instructions and any templates?

By TT Dec-15/2016 08:12:27

A

Hello TT,

Yes, the item will come with the Manual.

Best Regards

Q

If you buy a black pen, can you use other colors in it? Or can you only use one color per pen?

By Heather Smith Dec-08/2016 21:18:01

A

Hello Heather,

You can use other colors in it.

Thanks for your attention.

Q

Does it have EU plug?

By Andy Nov-30/2016 09:43:39

A

Hello Andy,

Thank you for your inquiry.

This is the  EU version.

We will offer you an adapter according to your address.

Please feel free to contact us if further questions.


Q

Hi, do you have this item in stock? Thanks.

By Higor May-03/2016 14:07:41

A

Hi,

Yes, we have the item in stock now.

Q

BOM DIA E BOM ANO ESTOU NO BRASIL A ONDE EU ACHO ESTE FIO QUE DERRETE NO BRASIL PODE SER QUALQUE COR ? ESTOU FALANDO DE SÃO PAULO CAPITAL BRASIL CEP 04530000

By JOSIAS CARDOSO Jan-02/2016 06:38:04

A
Hi Josias, we are glad to inform you that this item can be shipped to BRAZIL from China by courier. There are 3 colors of this item. They are all available now. Welcome to order! Thank you for your interest in our products.
Q

Hi is the product in stock now? how long it takes to dispatch the product?"

By Mari Dec-26/2015 04:02:57

A
Hi Mari,
This item is in stock now.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time
We generally require between 3-5 business days to arrange shipment of orders. 
The exact delivery time depends on the shipping method you choose. 
1) Expedited Shipping: Around 4-7 business days to arrive.
2) Standard Shipping: Between 6-8 business days to be delivered.
3) Flat Rate Shipping: Between10-25 business days to ship to the destination. 
Please feel free to ask if you have further questions. 
Q

Hello, does this item require special paper to work? If so, where can I purchase that too. Thanks; you will make a little 9-year-old girl, Brynn, very happy this Christmas! Terry

By Terry Ann Seale Nov-11/2015 14:18:59

A
Hi Terry, this item doesn't require special paper to work.  Thank your for your inquiry.Have a nice day!
Q

¿El envio es gratis o cuanto se paga por el?

By Jennifer naomi Dec-25/2015 18:45:11

A
Hi Jennifer, please add the items to cart and Proceed to Checkout, then fill the detail destination information. You will see the Available Shipping Methods, Estimated Shipping Time and Insurance when you check out. The delivery cost depends on the shipping method, destination country, package's weight and volume.The Shipping Cost and Grand Total amount will be displayed for each shipping method.  Thank you for your inquiry. Best Wishes for 2016. 
Q

how long does the delivery to italy takes? Thank you

By roberta Dec-11/2016 21:17:46

A

Hi roberta,


Please kindly view http://www.screencast.com/t/WoQtGYTF8ffk

Have a nice day.

Q

Сколько будет ити товар

By ваня Nov-28/2016 17:21:48

A

Привет ваня,

Как правило, он может быть отправлен в течение 3-7 рабочих дней после оплаты. Точное время обработки варьируется в зависимости от пункта.

Пожалуйста, обратитесь к оценке нашей доставки ниже:

1) Ускорянная перевозка груза: 7-15 рабочих дней

2) Зарегистрированная воздушная почта: 10-25 рабочих дней

3) Незарегистрированный Воздушная почта: 13-30 рабочих дней

4) Приоритет линии: 7 - 15 рабочих дней (только для частичных стран)

Узнать больше информации о перевозке груза от http://www.gearbest.com/about/shipping-methods.html 

Q

how long does it take to ship this item

By Lilly Oct-01/2016 01:06:19

A

Hello Lilly,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html 

Q

Does this Item ship to the US? I know the US-LA warehouse is out of stock, but will the China or EU warehouse ship to the US?

By Leon Ginn Sep-07/2016 15:40:30

A

Hello Leon,
Yes, we can ship the item to the US from China  warehouse .


Q

I want to order it through EU warehouse because of the customs expenses. But I have a problem that even though Croatia is a part of the EU I can't find it on the list. Could you help?

By cvek Feb-04/2016 09:10:58

A
Hi,
We are sorry that we can not ship this item to Croatia from EU warehosue now.
We will ship from China warehouse. 
We will follow up on the guest feedback to make adjustment.  Please pay attention to our website for the update. Please feel free to ask if you have further questions. 
Q

How much is shipping to Buenos Aires Capital ?

By alexa Dec-30/2015 22:56:54

A
Hi alexa  , 
Delivery cost depends on the available shipping method (the flat rate shipping is free shipping) and weight, along with the shipping time and the destination country. 
Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method.
Q

would this be delivered for Christmas if ordered now?

By Jules walker Dec-19/2015 11:39:19

A
Hi Jules ,  
It ships within 4-10 business days. Please add all the items to cart, and then choose the country you want the order to be shipped to. The shipping cost, total amount and estimated delivery time will be displayed for the available shipping method. Please feel free to ask if you have further pre-sale questions. 
Q

Bonjour, Comment faite vous pour évité le problème de la douane ? Les frais de douane sont a votre charge ?

By Thomas Dec-18/2015 15:34:20

A
Hi Thomas, the importer is solely responsible for all import taxes, sales taxes, and any other customs-related charges. Before you start importing quantities of China products to your country, you'll need to research what the law and practices are in country. Please refer to http://www.gearbest.com/about/faq.html  According to our experience declaring a lower value on the shipping will usually allow customers to reduce possible import taxes or customs blockages. If you have any specific requirement regarding declaration, please feel free to add a comment for us during the check-out.  Thank you for your understanding.  Best Wishes and have great holidays.
Q

How long does it take to be sent the Flash 3D Thanks.

By Rocha Dec-10/2015 00:50:13

A
Hi Rocha, the exact delivery time depends on the shipping method you choose. The estimated shipping time:Flat Rate Shipping: 10-25 working days. Standard Shipping:7-15 working days. Expedited Shipping:3-7 working days. Generally we need 3-5 business days (excluding non-working days) for processing your order. Total Delivery Time = Processing Time + Packaging Time + Shipping Time Thank you for your inquiry. Please feel free to ask further presale questions.
Q

Can you guys make different colors to the pen thanks

By erin Mar-25/2016 05:19:21

A

Hello erin,

Thank you for your inquiry,there are blue,black and yellow for you to choose.Have a nice day.


Q

its COOL

By franz Mar-21/2016 16:02:25

A

Hello franz,

Thank you for your inquiry.Heating tempreature: 160 degree centigrade - 230 degree centigrade adjustable.

Q

HOLA SOY DE ARGENTINA EL PRECIO QUE DICE ES EN PESOS ARGENTINOS?? PREGUNTO SOBRE LA IMPRESORA 3D AGUJA... GRACIAS ESPERO SU PRONTA RESPUESTA

By MARIA Feb-12/2016 16:00:33

A

Hello MARIA,

Many thanks for your recent inquiry. The prices are in US dollars.You can choose the currency in the right top of the website.If you can not find your currency,

please use following exchanging tool, the link is http://www.xe.com.

If you pay by Paypal and credit card your money will be automatically  converted.

 


Q

where can you get more filament?

By Patti Dec-25/2015 14:48:50

A
Hi,
Please refer to http://www.gearbest.com/3d-filament-_gear/.
Q

Hello Where I can buy this pen 3D? I live in Guadalajara, jalisco, mexico and I am interesting in the pen. I like too, PLAS, ABS and other materials and nozzles I hope answer me Thanks Luis

By Luis Alberto Oct-03/2015 17:22:10

A
Hi Luis, 
1. First, sign in the account you register on our website. 
2. Add the items you want to the shopping cart, and then choose the delivered country, shipping cost will appear. 
3. Then click "check out" button. Do it step by step. You will find different shipping options and payment information there. 
Simply choose the ones that match your requirements. You will see the account details. 
4. Fill in your own information. Then click “place your order button” 
Q

Does it have ink If it does do you buy it sepratly

By Jack Jul-04/2015 20:05:08

A
Hi Jack,
Packing Contents: 1 x 3D Printer Pen, 3 x Cartridge, 1 x Power Adapter, 1 x Manual